1. What does SSTB mean? See our glossary of acronyms.

Gear Omni Nail by Santa Cruz Shredder for 109$

Discussion in 'Concentrates' started by NickM, Dec 7, 2013.

  1. mrboote

    mrboote ...

    Messages:
    514
    Location:
    ↑←
    I'm having the same issue. At first the top would move only slightly, then 360 freedom, now it will lift like a mm from the other half. I can only hope it doesn't fall completely apart, but I know it probably will if it happened to a meticulous dude like Roger.


    That's how I felt, kept my gripe to the major one.
  2. Silver420Surfer

    Silver420Surfer Well-Known Member

    Messages:
    1,269
    Location:
    FL
    Yipes! Does anybody know the warranty on these nails? I am trying to find the info on SCS website now.

    Edit: I emailed SCS to see what they had to say about the degrading of the Omni. Will post response as soon as i get it.
    Last edited: Feb 12, 2014
  3. Roger D

    Roger D Vapor Wizard

    Messages:
    1,115
    You describe it even better, I can lift a mm too. I hope it will stay in one part. I don't like to worry about it. Disappointing, it's expensive, made with titanium, should be fucking sturdy !

    I did, they never responded to me. Lucky enough massdrop has taken care of the issue.
    LazyIdol and Silver420Surfer like this.
  4. TommydCat

    TommydCat Well-Known Member

    Messages:
    328
    Location:
    Seattle-ish
    Haven't seen this on my own nail yet, but I'll be on the lookout.. Does it start with the top spinning?

    As far as the wobbly goes, two dabs down and it tightens up the threads enough it won't rattle.. only problem is I typically dunk it in ISO after a couple of dabs.. Perhaps I should save it for the glass? :)
    Silver420Surfer likes this.
  5. Silver420Surfer

    Silver420Surfer Well-Known Member

    Messages:
    1,269
    Location:
    FL
    UPDATE--After using the SCS website to contact them to see if there is a warranty for the Omni, and alerting them about the spinning heads issue some are having, here is the response I received from SCS.

    "We sell replacement nail heads but to answer your question the we would replace if somone has a legitimate complaint with a dated receipt"


    Short and straight to the point. That was the complete reply. The repondents name was in the subject line of the email and that was that.
    Quetzalcoatl likes this.
  6. Monsoon

    Monsoon Well-Known Member

    Messages:
    239
    Location:
    Canada
    My main use for the carb cap is making sure I don't waste any of the dab and can finish all/most of it in one inhale. I usually heat it up until the center cup is orange, wait 10-20 seconds and then dab. I can take bigger hits and not have any unvaped oil left on the nail after and I'm finding my nail is staying cleaner too because of that. The cap also constricts the airflow so some rigs will perform much better due to that change.

    When I got it I actually thought the top part of the head was threaded. So far it hasn't been an issue though it would be nice if they could tighten it down in future revisions.
    Silver420Surfer likes this.
  7. mrboote

    mrboote ...

    Messages:
    514
    Location:
    ↑←
    Boy, the answer you got was unprofessional, vague and brusque. Could you ask them how much they are charging for the replacement heads?
    aesthyrian and Roger D like this.
  8. next level

    next level Well-Known Member

    Messages:
    117
    I thought the answer they gave was straight to the point.
  9. mrboote

    mrboote ...

    Messages:
    514
    Location:
    ↑←
    I'm glad you think so! Maybe you won't mind definitively answering the questions this straight answer left with me? I bought my nail online and was never given a paper receipt, what do I do? Or, I do have a paper receipt... where do I send it? Is the cap splitting in half after being used for a few weeks a "legitimate complaint"?
    aesthyrian and Roger D like this.
  10. next level

    next level Well-Known Member

    Messages:
    117
    Why do you not ask them yourself?

    They say dated receipt. You payed for it online surely there is a receipt. In my opinion the cap splitting is a legitimate complaint.
    Roger D and Quetzalcoatl like this.
  11. TommydCat

    TommydCat Well-Known Member

    Messages:
    328
    Location:
    Seattle-ish
    The upper half of my cap is now spinning... :argh:
    Roger D likes this.
  12. next level

    next level Well-Known Member

    Messages:
    117
    I am so surprised mine has not with the amount of use it has seen. Guess it only a matter of time.
  13. Silver420Surfer

    Silver420Surfer Well-Known Member

    Messages:
    1,269
    Location:
    FL
    I was set out a brand new replacement top from SCS, at no charge. After my initial email response(posted above), I was sent another by a different person from the company. I was asked to provide my address and was even sent out tracking info when it shipped. I believe another member here also received one(it's up to them to identify themselves if they want).

    It looks to be of the same shape, size, quality, etc., as the original one. Hopefully this one lasts a good while. I never flame it near glowing red so I am hoping I just got one from a bad batch or something. I still think this is one of the best nails out there that I have owned/tried. And I am glad to know SCS warrant it if something goes wrong.
    mrboote likes this.
  14. 5am

    5am New Member

    Messages:
    1
    This thread is relevant right now the massdrop deal is back! We need just 4 more people!
    215z likes this.
  15. ovrez

    ovrez Well-Known Member

    Messages:
    36
    Location:
    wa. usa
    i got an omni nail and the top piece of the head is spinning.
    i contacted them and they sent out another head piece
    and after 5-6 times heating, it now spins just like the 1st one.
    i sent them another email to see what they do about the 2nd piece spinning also
  16. Roger D

    Roger D Vapor Wizard

    Messages:
    1,115
    Exactly the same here. Massdrop replaced the whole nail but the second nail also spins. My first head got separated in two pieces !

    [​IMG]
    ovrez likes this.
  17. ovrez

    ovrez Well-Known Member

    Messages:
    36
    Location:
    wa. usa
    i contacted santacruzshredder not massdrop
    orders@santacruzshredder.com is where i sent my video

    can you take a pic of the flip side thanks
  18. Roger D

    Roger D Vapor Wizard

    Messages:
    1,115
    I tried to contact SCS via their website but they never answered. Massdrop has taken care of the replacement. The remplacement head spins, but is at least still in one piece, not like the first.

    [​IMG]
  19. syrupy

    syrupy CE works better than joint wax.

    Messages:
    1,260
    Since the drop is back on, did anyone who bought it before NOT have the problem with the spinning head? It sounded like even some of the replacements had the same problem. Not fitting well on an 18M fitting is one thing, but the head coming apart is unacceptable.
    Meghan likes this.

Support FC, visit our trusted friends and sponsors