Discussion in 'Vapor Related Equipment' started by bassplayer, Dec 2, 2013.
You beat me to it
Excuse me, must be said at this point that americans - beside russians and arabs - generally arent known for a very sophisticated sense of style in european eyes. But Gosh, this thing looks so ugly who is buying this? Gold....ooh gold! Bling Bling!!...bad enough in itself and then in contrast these cheapest looking plastic parts. Who does like such stuff? Real gangstas? Paris Hilton? Crown of gaudiness....
A rare instance where we disagree. I think D-nail is just overpriced all the way around.
As for the price of very low temp, high precision/high accuracy controllers for lab environments....well, that's not to whom they are selling $600 enail controllers. Right?
Thats my point. It doesnt help that every experience Ive ever had with Dnail has been unpleasant. Missed ship dates, inconsistent information about the products, etc. When I wanted a controller from them after I stupidly gave my Auber away, I asked about a DIY kit. They told me they werent going to be selling them any more so I laid out the extra for an assembled unit. A month later the DIY kits were back on the website. Ive also found their customer service girl to not be very pleasant.
When youre paying a premium, you should be treated as such. If I go into a Mercedes dealership, I dont expect to get treated like I just came into a K-Mart.
Get another Auber!
I personally found their support to be fine but I have seen multiple cases here where people got different answers (ie the wrong ones) depending on who handled their case. That's a sign of poor training and/or inadequate internal resources like a wiki for reference. Probably doesn't help much that their owner is on the other side of the country. I can't remember any cases where someone was completely SOL but you sometimes have to push them or escalate to get a resolution.
Errlectric = Bentley
I just really wish they offered standard cables (flat, 20mm, 16mm) or let you use your own, I hate getting locked into an ecosystem if I can help it.
Actually man, what I said above is that when I was first looking to buy a d-nail, I spoke to their staff and asked their opinion on whether I should get a 1.2 unit or a 2.0 unit and they personally told me themselves that unless I was looking to use the 2.0 unit for other DIY lab purposes as above, or if I was primarily going to use my d-nail in windy environments etc, that the 2.0 is overkill. They were clear that for just e-nail usage, I should get the 1.2 - which I did.
Also it is simply not accurate or reasonable to say that d-nail are overpriced all the way round. Their controllers are more expensive than cheap controllers, sure.
Still, their main focus has been their nail designs for a year or more now. Their SiC/Sapphire offerings (ie: the materials that matter for the purposes of this thread) are some of the CHEAPEST on offer!
I own both a sapphire d-nail and a sapphire liger, and I bought my sapphire halo at retail with a slim series base and d-nail 2.0 carb cap for the same price that I paid for my Liger sapphire insert ALONE! Even if I had bought one of the later runs of sapphire after the price went up $50, I would have gotten a sapphire halo with slim series base with change leftover for the same cost as the Liger insert alone. I am not saying this to bash the Liger guys, but to demonstrate my point. D-nails controllers may be more expensive and in your view over-priced, but if their products are 'overpriced all the way round', where are your criticisms of the considerably more expensive Liger nail pricing?
Now more than ever, I think the argument that all of d-nail's products are somehow the most expensive out there just doesn't hold water. Yes, their controllers are more expensive than a lot of others and in the case of the 2.0, more than almost, if not all others. With that being said, they have set the standard for contemporary nail materials (Sapphire/SiC) and offer some of the cheapest available options for truly next-gen nails going. They are not overpriced 'all the way round'.
If you don't like the prices of their controllers, I get that. If all you wanna run is an e-nail, get a cheaper controller by all means! They'd tell you the same, just like they told me. Noone is twisting anybody's arm to buy a d-nail 2.0 controller and IME d-nail's staff have been far more forthright and helpful in volunteering the above information to me than I would ever expect from somebody with a financial interest in convincing me otherwise!
Basically; I understand where you are coming from, but don't try and tell me that they're over-priced across the board, because it just isn't true IME
See above bro. Your experiences were bad, but I have never, ever experienced or observed any of that stuff except for some isolated instances of inconsistent information that I know others experienced (all during the same period, see below).
I've made many purchases from d-nail directly over many years and had better experiences with them than I've had with the vast majority of vape manufacturers. By the way man, the customer service staff member you refer to has not worked for d-nail for a very long time now (with that being said, I always got outstanding service from this staff member when she was there).
My experience with d-nail's service has always been up to par with the price I have paid. I've gotten much worse service from companies that I've paid more money to for vape stuff!
I am not excusing the things that you said have happened (and not suggesting that you are being anything less than honest and accurate describing what happened to you personally), just saying that by comparison to the other guys out there, I've not had better service from many vape vendors - and I've bought most of the vapes out there and dealt with most e-nail vendors more than once.
This, also I'll add that in this same period where the customer service rep Poopmachine mentions was still working for d-nail and when the abovementioned crossed wires involving different answers from different people were taking place, this was actually the exact time that the owner and head designer moved to said other side of country!
I think we can all see how the wires got crossed, even if as you say this is clearly inadequate communication of crucial info to customer service staff and not helpful for customers. I can't disagree with that at all. But it was a fleeting issue AFAIK.
Errlectric have a few years of catching up to do in terms of the kinds of nails on offer as we've discussed many times bro
They're also about to be outshone in the 'highest tech e-nail controllers' game with the next generation of controllers heading our way.
I do hope they do something in this regard though, I have always wanted to check out their controllers (and I'm sure they'll have new controller designs that will compete with the abovementioned new generation of controllers, clearly Errlectric have the chops!) but they've never had anything on offer where nails are concerned that I would want to use and they offer no choice to look elsewhere for nails. IMO, if you're gonna have a closed nail ecosystem for your enail controller, you'd better stay on the cutting edge of nail design
Easy brother. You have your view and I have mine. Can we not just leave it there?
We can now that I've said my piece
I am very curious about your lack of criticism of the Liger pricing though, I must say - but we don't need to get into that
I'll probably stay out of this thread for a while again anyway (at least until genuine next gen e-nails that I want to buy come along!).
I just had to respond to the above because there is a whole lot of d-nail company bashing in this thread that has gone unchecked (also curious) and it simply doesn't reflect any of my experiences. I believe in credit where it's due and D-nail always did right by me in ways that few other vape vendors have ever done. They went well above and beyond on many occasions for me
You probably (more like certainly lol) already knew that I was going to disagree with your last post before you posted it though
Nothing personal though my friend, I am paid to argue, it is my career and life's work! I still think you're a stand-up guy just the same and we'll no doubt shoot the shit and continue to mostly agree for many years to come
I will just add finally that I am coming up on 4 years on my DIY d-nail 1.2 controller now. It has been left on 24/7 with the exception of < 3 weeks of downtime in that period (I am aware that I probably leave e-nails on much more than most people do lol, I am terrible with this, but my medical conditions are actually the reason and so this is something I consider when purchasing a vape product).
I won't lose any sleep over whether the spend on the unit has been justified when the incoming new generation of e-nail controllers piques my interest My DIY 1.2 controller started me out with HE titanium, then pukinbeagle quartz and has served without missing a beat all the way into this, the age of SiC and Sapphire! That's admirable 24/7 service from any consumer electronics product bought this millenium (I'm sure we're back to agreeing there lol).
But now, I shall bid you all peace and bow out on this thread once again.
You may note that I have NOT paid for Liger 3.0 saphire so perhaps that's why I haven't thrown it into the mix.
Also, I view Liger as a rather unique vape product while I view enail controllers as a dime a dozen industrial control device and resent being hammered on the price because of the name.
Now, brother....as far as "nothing personal", that was the furthest thing from my mind. I believe that our mutual admiration and respect is far deeper and wider than a small disagreement of opinion like this which is nothing in comparison.
Take care, my friend.
@herbivore21 I hear you on the nails with Errlectric. That said, the FQN that came with my MobilEnail is slightly different. It has a raised area in the center which helps direct the dab to the sides where there is more heat. Their controllers' firmware is updateable and I'm pretty sure that adding features is no problem. Several were added with the last update. They have to be sent in for the update, but at least there are no security issues.
What other coil options work with High Five Vape enail units?
I just received my High Five Vape enail package, but the coil it came with is dirty and rusted - no way am I inhaling off of it.
Run a little sandpaper through it and you'll be fine. Its just some surface rust.
Also, that wraps around your nail.. you really wouldnt be inhaling off of it unless youre planning to dab right off the coil.
Surface rust? Are you kidding me? Look at it. This thing is dunzo. I shouldn't have to sand down a brand new coil which would loosen up the rust and metal surface to then flake when inhaling...no thanks. Back to the torch until Hogh5 responds.
Ya that may be usable, but I don't think a clean coil is a lot to ask for when buying a new product (especially since they cost $30 from China for 1 so have to assume buying large amounts would be even cheaper).
Whatever.. Id just sand it. I do agree you shouldnt have to but I would and go on about my business. You could Scotchbrite it and it would look brand new.
100% my thoughts too. He could get most of that rust off with not too much work, but for a new item to be received like this (of an item advertised with brand new looking pics), that is not exactly good retail etiquette
High5 is sending me a new coil today, I am impressed by their quick response and wanting to get it right. They mentioned it looked like moisture somehow got to it.
Whatelse to produce oxidation?
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