Discussion in 'Upcoming and Unreleased Plug-in Vaporizers' started by HexNailAva, Aug 27, 2016.
...did your shipment of coils show up yet?
@HexNailAva Might need to check the site, Red Queens and Skynets both showing a price of $710.
In her last post she said, "if you noticed, we closed Round 3", so I am wondering if that was their way of suspending sales? Especially given the 710 number?
Hey Ava, any chance I may get my unit back sometime this month, its almost been 3 months since i sent it in for repairs=[ and its hard to get a hold of anyone
That was the idea. We also added 'Sold Out' notices in the titles. We just wanted to keep the SKUs on the site and figured $710 was an okay choice.
Your unit (finally) got taken care of this weekend. We're doing final tests now.
Actually we had a few units that were in for service that got taken care of this weekend so to anyone that was waiting...we should be getting them back soon.
Apologies for the lack of info out. I completely forgot that my mother was flying in from Texas for a few days and it kinda caught me by surprise. She's flying home tonight so communique will get back on track.
Tracking has been going out to a few folks and there's a couple more we have to send today.
Sigh... I see all the questions about Skynet updates, coils, etc were ignored. I really dont want to be that guy but I guess someone has to be.
At what point are the original people who supported you going to get the features we paid for and were promised? We never got a mobile app. We never got dose tracking. We never got working profiles. We got I believe 1 additional set of nail tunings over the course of a year. This is not how you build customer loyalty and this is not how customer service should be handled.
You told us back in March or April that there would be a Skynet release "next week." Next week came and went, You posted some update from Liz about a month later and once again said "next week." Now it's "soon". You told us that Skynet was going to be the #1 priority after the RQ's shipped and now you've closed Round 3 and the Skynet people are still sitting here with nothing. I understand there were bugs in the RQ firmware but you guys are dealing with a closed platform so its not like you have a zillion different processor, video card, memory, who the hell knows what plugged into your units to deal with. Its kind of ridiculous that there are all these issues and we're all still sitting here with nothing since what, mid last year? Yet you still keep taking orders.
Its very difficult to remain loyal to a company that treats its customers this way. You miss release dates and not just by a little and then its excuse after excuse. I know what you're dealing with and I know what Liz is dealing with and I feel for you but this is not how you treat paying customer and this is not how you establish brand loyalty. Right now I feel like we're being strung along and Im sure Im not alone. If this is your full time gig, how can it take 3 months to get a unit repaired and sent back out?
As im sure you can tell, Im very frustrated. When you released Skynet, I was out at the shops, banging on doors for you, taking my unit to the shops and showing it off and having shops call you about units. I was helping out with support in this thread and truthfully, it feels like we've all been abandoned and you just come in, throw us some minor blurb with the promise of news "tomorrow" or whenever and maybe a week or two later something will show up on the site. How about a straight answer and not just what questions you decide to answer? There are several unhappy people in this thread that all seem to be being ignored. Im probably being added to that list right now.
Im sure I probably come off here sounding like an ass but thats not the case. I like you and from what interactions Ive had with you, you seem like a good person. But business is business and you cant treat people this way and not expect some blowback and honestly Id rather it come from me than someone else. At least we kind of know each other so maybe you can appreciate where Im coming from.
...good post @PoopMachine ... they are even ignoring emails... the frustrating part is they take your money and then ignore you, but then come online with excuses, and excuses from their personal lives... i don't care whats going on in their personal lives, just as much as they care about mine or yours (sorry, not being rude or trying to be offensive, this is a business transaction- let's keep it business)... It's funny though.. if you ask for a refund they get back to you right away, and i might see a tracking number later today (fingers crossed)...
...shouldn't have to threaten with a refund to get the stuff you ordered... this threads starting to go the way the cca liger thread went...
Well, Im not trying to start a pile on and I hope thats not what this leads to, Im just trying to let them know that people arent happy and this isnt the first time Ava is hearing this from me, its just the first time Ive publicly said anything. There are other things Im unhappy about but Im not going to make those public at this point. Ive been there for them every single time theyve asked me to do something and in return, they have lived up to nothing they told me they would do.
Maybe its time for you guys to seriously consider open sourcing the software and being a hardware company. You control the update mechanism so its not like people will be pushing updates out without you guys having to put them together unless they want to start yanking SD cards out of units and thats a lot more work than most people here are interested in doing. Liz could work on new features and vetting out commits that other people make instead of having to tackle all this coding herself.
But straight up, if nothing changes soon, my unit will be for sale and I will move to something else with active support. The Kube One is looking pretty good about now.
I was deciding between the Red Queen and the KubeOne two months ago and went with the KubeOne. The Hex Nail site feels like a hustle to me compared to Augusthaus which is black and white. On top of that, reading this thread will quickly turn you off to this company as i feel like i know more about their personal lives than the product they design and sell.
Well, I think the lack of response from @HexNailAva pretty much sums things up. She did come in and like my post but didnt reply.
This isnt how you run a business and this is certainly not how you treat your customers. That being said, Im getting off this train. If my post didnt illicit a response and some kind of change then its never going to change.
Anyone interested in a perfect condition Skynet with an extra SD card in case the image goes flaky, feel free to message me. It will be in the classifieds later today.
I have been silent on the forums as I dont have anything new to post, other than we are working on getting all remaining units that were sent in for repair and all new units completed and sent out as quickly as possible. There was nothing new to report as Liz is still grinding away on the updated for both 01 and 02 units. She only will tell me she is close. But nothing else. As you all noticed, we locked down the sales and are currently working to get all units completed and shipped out. We have still been dealing with Paypal locking our account down due to people filing cases against us and this has been by far the roughest item to bear. Our Paypal account basically is on lockdown and so we cannot get the rest of the funds from the remaining people and so I have been spending as much time as possible trying to correct this and also keep it from happening again. I totally understand the frustration with waiting for the updates. But please keep in mind we are not abandoning anyone or making it difficult to get ahold of us and I apologize if this is what you all have felt. It is more of I just didn't want to come in with any further excuses.
If you have a broken unit, you need to let us know so I can get it fixed. If you are waiting for an update please let us know and I will make sure to ping you directly with the info. I've offered my phone number to everyone I know of that has defects. If you don't have my direct contact information for texting me, please...let me give it to you. This includes International customers. I can use What's App.
One thing I would like to clarify... I strive to make sure anyone having issues gets help. Not everyone wants to send their units in and so this has caused a bit of a disconnect at times and makes it near impossible to repair in some instances. So if I tell you we need your unit back. This means I cannot give you an easy solution other then send it in so we can fix the issue and get it back home as quickly as possible.
I do not expect the above to be a cure all. It is just all the info I have to report and will pass more along as I get it. I really am trying my absolute best to keep everyone happy and keep communique organized...
*I* would like to say thanks for at least making a post.
I also again would like to stress you guys seriously need to consider open sourcing the code. This kind of wait is ridiculous. I have texts from you from before New Year's Eve about this update so it's been "close" for 7 months now.
Advertising features and not delivering is uncool.
Sad to see this thread has gone this way. I hope the creators will turn things around, I'm still on the first iteration of the software of my zebrawood Skynet and its been used with no issue. Although, I don't dive deep into the technical abilities of what can be done, I usually just set the temp I like and adjust as needed.
I hope Ava and Liz gets back on track as I would be terribly sad if they decide to stop supporting this venture and move on. I have to admit these last pages of comments are making me think twice about my enail options.
yeah, I'm still waiting for my "tomorrow" update from weeks ago... You jsut keep leaving me on "message read" in facebook DMs
My unit doesn't keep a stable temp and it came with a scratched top... You promised to take care of both things within a few days OVER A MONTH AGO.
i was chill for weeks and despite 3 missed promises, but now I'm frustrated.
I have nothing but regret buying this unit as it's REALLY obvious you guys are using us as your "beta testers"
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