I think the fact that HR promptly and courteously responds to their own support email and herein pretty much sums it up - great customer service and they make great products. It's wonderful they're part of the online community. Less than 1% is fantastic and a testament to their engineering and quality control. @Azn2101 & @Cosmic Dude Totally cool and I have no gripes or argumentative points. All is good. May the buzz be with you. And everyone... Hope everyone, well mostly everyone, is enjoying their new Fierce!