1. A no-so-short post addressing what's been going on recently.
    Dismiss Notice
  2. Interested in a popular vape? Short on time? Be sure to check out the Best Of threads for Plug-Ins and Portables.
    Dismiss Notice
  3. What does SSTB mean? See our glossary of acronyms.
    Dismiss Notice

Great customer service

Discussion in 'Community Discussion' started by little maggie, Apr 12, 2016.

  1. SSVUN~YAH

    SSVUN~YAH You Must Unlearn, What You Have Learned...

    Messages:
    3,551
    Location:
    # Town
    @mvapes is great to deal with and a damn good artist at his craft!

    +1 Somehow he can respond back to back with no delay, or at least it seems like that to me? Flame worker/IT/CSR the man does it all!
     
    BD9, Melting Pot, syrupy and 4 others like this.
  2. nosmoking

    nosmoking Fogmonger

    Messages:
    965
    Location:
    DC Area
    I imagine he has a flame retardant keyboard with heat sensitive keys so he can just point his torch to type and then go right back to work! He definetly has some Ninja skills:ninja:
     
    BD9, Melting Pot, mvapes and 3 others like this.
  3. SamuraiSam

    SamuraiSam Well-Known Member

    Messages:
    838
    Location:
    Tacoma, WA
    I haven't had much interaction with many vaporizer companies in the last two years, however I've been in contact with VapeXhale on multiple occasions and they've worked hard to ensure I'm well taken care of in the long run. Premium quality service, standing behind a premium product.
     
  4. StormyPinkness

    StormyPinkness Rhymenocerous ʕ•ᴥ•ʔ

    Messages:
    1,197
    Location:
    California
    Aldo (@JyARz ) at Jyarz.

    Usps has been a nightmare on this one package for some reason and he's been great.
     
    BD9, Melting Pot, SamuraiSam and 2 others like this.
  5. scottg402

    scottg402 Well-Known Member

    Messages:
    1,357
    Yep, Jeff knows how to take care of business! Good experience here as well!
     
    BD9, Melting Pot, SamuraiSam and 3 others like this.
  6. StormyPinkness

    StormyPinkness Rhymenocerous ʕ•ᴥ•ʔ

    Messages:
    1,197
    Location:
    California
    Jake at puffitup. They really are great to deal with.
     
    BD9, Melting Pot, Fat Freddy and 5 others like this.
  7. StormG94

    StormG94 Forever a student

    Messages:
    60
    Location:
    AZ, USA, Earth
    I have limited experience with the customer service side of most companies, but I have dealt with a few.

    MFLB has always been helpful and super friendly when dealing with warranty claims or general questions.

    George and Matt at Dynavap most recently, they step up for all of their customers and I am sure we are all thankful.

    VapeXhale has also been a pleasure to communicate with, when I first purchased the unit itself and had problems applying a current discount, and when I had to send in my EVO for repair. Overall, we have an awesome community full of compassionate people around here! :peace:
     
  8. ichibaneye

    ichibaneye Vapriot, Traveler & Vaporizer/ing lover!

    Messages:
    346
    Location:
    U.S.A.
    Haze. No names being specified.
    Namaste Vapes!
     
  9. goatgobaahh

    goatgobaahh Well-Known Member

    Messages:
    419
    Jake at Puff it up
    OregonGlassBlower
    Mike from Distilled Glass Art
    Aldo- Jyarz
     
  10. lwien

    lwien Well-Known Member

    Messages:
    15,752
    Location:
    Arcadia, California
    Tom and Pammy at Purple Days. :)
     
  11. StormyPinkness

    StormyPinkness Rhymenocerous ʕ•ᴥ•ʔ

    Messages:
    1,197
    Location:
    California
    Sticky Bricks has been amazing. They went out of their way to get me something awesome which I had a little trouble ordering and they had to mess with. Then something else in the order needed a little correspondence, a favor on top of a favor kind of. Anyways they were awesome the whole time, super happy ordering from them. Also their vapes are beautiful and amazing. Can't say enough good things about them and their vapes so far.
     
    BD9, Melting Pot, SSVUN~YAH and 4 others like this.
  12. virtualpurple

    virtualpurple Well-Known Member

    Messages:
    927
    I have gotten incredible service recently from George and Matt over at Vapcap. I do t think I've ever hammered people with so many questions. They have both been patient and informative and I believe I'll be very pleased with my purchases.
     
  13. IAmKrazy2

    IAmKrazy2 Darth Vapor

    Messages:
    2,579
    Location:
    Detroit
    When i think of stellar customer service within this industry, i certainly think of @stickstones as one of the elite.

    He is a wealth of knowledge, was the second member of FC, and a former FC mod. One of the few people with a vape collection that rivals mine, and with an honest opinion i always respect.

    Above all... The dude is VERY honest and genuinely wants to find you the right vape, and build a cust for life. He has actually talked me out of several purchases before, and has helped me find a handful of vapes that are better suited for me instead. It is that kind of honest feedback that is second to none.

    Stick's is always willing to honestly answer questions, and will spend a ton of time on the cust service end to help you make an informed decison. He can drop ship from most companies, often at a better price with more high quality extras then you can find elsewhere.

    My advice, always drop @stickstones a line when buying a vape and seeing if he can help you out. You wont regret it. He comes with my highest recommendation.

    Cheer all. Vape on.
     
    Last edited: Jan 8, 2017
    Melting Pot, SamuraiSam, BD9 and 11 others like this.
  14. Baron23

    Baron23 Well-Known Member

    Messages:
    2,006
    IMO all vape companies can take a lesson from VapeXhale and Epic on how to run a CS operation, CS systems (issue/case system), and CS communications. I think they are great and should be a model to be emulated by others.

    Also, George and Matt at DynaVap have to be the most committed to their customer base vape folks I have run across. These guys REALLY want you to be happy and I appreciate them to no end.

    Also, I have found Vape World to have very good CS as an internet retailer.

    Cheers
     
  15. His_Highness

    His_Highness In the land of the blind, the one-eyed man is king

    Messages:
    1,744
    I couldn't agree more. @stickstones expertise and concierge service is sorely underutilized. Simply contacting him via a PM is as complicated as it gets to get the ball rolling and without any obligation. Ever been to a high end hotel and use a concierge to arrange tickets, reservations, get a recommendation to the best restaurants, etc. Same concept except for vapes and vape technology.

    I was a noob when I met Sticks and used him and his service. I don't consider myself a noob anymore. I look back now and really understand how much working with him enhanced my vape life and saved me in terms of aggravation and money.

    I've got some new purchases coming up to show my gratitude to some folks that mean a lot to me. Rather than rely on my own expertise for just the vapes I've come to know I've already contacted Sticks for his opinion on the latest releases. He makes it his business to stay up to date on what's new and knows where all the worthwhile deals are.
     
  16. BD9

    BD9 Well-Known Member

    Messages:
    932
    Location:
    The Devil's Lettuce Patch
    What they said! Sticks was very helpful, patient and knowledgeable. Highly recommend. :tup:
     
  17. Silat

    Silat When the Facts Change, I Change My Mind.

    Messages:
    898
    Location:
    Oregon
    A proven few who care about their customers and strive to make the best products.
    In no particular order:

    Edwyn at NewVape.
    Josh at CCA710/Liger
    Mr. Delta 3D aka Mike/Ratchett

    There are others but those 3 are definitely at the top of my list.
     
  18. muunch

    muunch zzzzz

    Messages:
    571
  19. IAmKrazy2

    IAmKrazy2 Darth Vapor

    Messages:
    2,579
    Location:
    Detroit
    As far as listing a vape manufacturer who is stellar with customer service, @VapCap really is second to none IMO. Working with members on FC isn't always easy. It takes time, tact, and patience. Providing the amount of first hand high quality service that George does, on and off the forum, in addition to building/manufactering products, developing new products, and filling orders all at the same time is actually quite remarkable IMO.

    I commend George for constantly under promising and over delivering in our interactions together. He has developed a hell of a product, and strives to make each cust interaction of the highest quality. Amoung my highest recommendations.
     
    Last edited: Jan 10, 2017
    Melting Pot, BD9 and SSVUN~YAH like this.
  20. Baron23

    Baron23 Well-Known Member

    Messages:
    2,006
    Thank you for including Edwyn at New Vape. Forgot to do so myself. New Vape are a GREAT company with GREAT products.
     
    Melting Pot, Silat and SSVUN~YAH like this.
  21. Silat

    Silat When the Facts Change, I Change My Mind.

    Messages:
    898
    Location:
    Oregon
    You know I did it just for you my friend? :D
     
    Melting Pot, Baron23 and SSVUN~YAH like this.
  22. BD9

    BD9 Well-Known Member

    Messages:
    932
    Location:
    The Devil's Lettuce Patch
    I gifted my Vapor Brothers VB1 to a friend who has chronic back pain. That VB1 was great.

    I was missing my box so I ordered another one today from @VaporWarehouse because of the excellent customer I received from Vapor Rae when I ordered last year.
    I spoke with AJ today and that stellar customer was just as I remembered. I had few issues with payment and made several calls and sent several emails and AJ was knowledgeable, patient, helpful, and very accommodating. About 5 hours later, we got everything worked out and my new VB1 will be here in a few days.

    I highly recommend Vapor Warehouse. Excellent customer service! :tup: :nod:
     
    Vitolo and SSVUN~YAH like this.
  23. His_Highness

    His_Highness In the land of the blind, the one-eyed man is king

    Messages:
    1,744
    We've run into some health issues and without being asked had some family fly in to help out. When I tried to show my gratitude each suggestion or offer was turned down. That's just how my wife's family rolls. So when I found out that the Focus Pro vape was a big hit I reached out to @stickstones and Planet of the Vapes (PotV) for the Focus and to touch base on some other recommendations.

    Ordered the Focus Pro on Tuesday and it was delivered to my peeps the following day with free shipping! According to the recipient - packaging was great, the 4 part freebie grinder was excellent (Smooth threading, top notch aerospace aluminum and good looking) and the freebie Tightvac container was also a big hit.

    Hate to be redundant but if you want great personalized one on one service and honest, straightforward expert suggestions ..... PM Sticks.... and for an excellent vape company checkout PotV and their one of a kind warranty.
     
    stickstones, BD9 and SSVUN~YAH like this.
  24. Vitolo

    Vitolo Vaporist

    Messages:
    8,176
    Location:
    The Vapor Trail
    Slow Draw McGraw and SSVUN~YAH like this.
  25. Slow Draw McGraw

    Slow Draw McGraw Sticky Brick Labs Company Rep

    Messages:
    1,642
    I appreciate it Vito, but I am well aware. I posted that last year. Lol
     
    Last edited: Jan 22, 2017

Support FC, visit our trusted friends and sponsors