Well, I'll be interested to hear if the anger helps your plight. Have you asked for a simple refund? I hear you continue to say how sub-par the unit is, and I'm not trying to pretend to be some type of vape connoisseur who has tried hundreds of different ones, but I have tried 5 or 6 others that were all very popular on the market and this one is at least as good as those. Every one of them that I own(ed) works best in ways slightly different than the other ones. I would not trade my other ones if I had to only own the MV1, but for the situations I prefer it in the MV1 is irreplaceable to me in my collection. it just sounds completely absurd to hear somebody telling me that the device is sub-par when I know for a fact that is incorrect. I put 30 plus crucibles through mine per week for 5 months now. I haven't had to do an RMA once to date. Good luck to ya brother.