Fake Pax units aren't made in someone's garage, and by most reports I've seen, the fakes work just like the real ones, so where do you get your claims of poor quality and dangerous construction, aside from some member's suspicions who hasn't even seen a real one for comparison? As for customer svc., that depends on the seller, and your claim of none can't be proven. The Pax is faked only because of the company's policy to restrict sales to North America, AFAIK, and because they chose to have it produced where it could easily be ripped off. If you're in a country where you can't get the real Pax, the counterfeit is tempting if you just really have to own this model. Yeah, it would be dumb, IMO, to knowingly buy the fake in order to save a few bucks, but don't make claims about the fake just to put it down, when you can't back them up. Just to make it clear though, FC will never support any product that claims to be a brand that it isn't. If anyone can't buy a Pax, because they're outside of NA, our advice is to find an acceptable brand that you can buy. There are quite a few portables that are on equal footing with the Pax, and in some respects better.