So I had a sad and tragic turn of events happen to me this past week. It all started with my dog running amok and my WS cable dangling from my desk. Suffice to say a dog tangled in a cable sends my precious unit crashing to the floor Thankfully the unit survived intact but one of the screws in the inner plate came loose and may have stripped or something because I was not able to screw it back in despite my best efforts. Don't cry for me yet guys, we have a happy ending here! I contacted Ed about my little dilemma and Ed being the great guy he is offered to fix my unit for nothing at all, just send it in and he'll send it right back, simple as that! My unit arrived to him this week so hopefully I'll be able to enjoy my precious by sometime next week. Now that's what I call customer service! Well if this whole experience has taught me anything, it's that two is one and one is none, so I have decided to get a second Woodscents! Just put an order on a crazy looking Spalted Maple Burl block, cannot wait to see what Ed's going to be able to do with this one.