Do you just use a Gong and vape
It keeps jumping around, and the business would not honor their sale even tho I had everything in my cart with the code entered and discounted with a Maple Burl. In other words, for the first 24hrs anyone got any model they wanted for 20% off, and since Epic knows for fact that I know this, it is very unprofessional for them to not honor it simply because 'They made a mistake' when first assigning the code. It was not customer error, but Epic Vape's, and again, the site says "20% off of EVERYTHING". It should be honored to anyone that caught it and approached them about it. The product was in the cart and discounted for not much over two hundred bucks, before the code stopped working and started showing the red warning you see in the images saying the code is not applicable, just below the 20% off banner.
All of the sudden (yesterday) the cheapest kit was the only thing on sale (accessories weren't discounting), and when I contacted them of essentially "Hey, why did you take the discount away from the E-Nano kit already in myour cart with the discount code applied? I had everything in my cart to checkout when I got home.", they replied to me that none of the higher up kits were part of the deal which says "20% off everything" above 'every single link on their site', uncluding while you're configuring higher up models. I'll be contacting the BBB, have images of the sale advertised, proof of sale for higher up items, prood of it heing taken away, and an email denying to honor their mistake, and that it wasn't part of the sale. After any company makes a mistake like a sale price and a company is approached about it by a customer, a company has to eat their mistake if they are decent to any degree. Again, 31 years in business, here, and I know very well how business should be handled.
We are the second largest business of our industry in our state, ranked number 2 in the state for our quality, the way we handle customers etc. If we are to mistakenly not add a part into a Repair Order before a customer comes to pick up their vehicle, they're paying in cash (if insurance isn't covering it) and we already told them their total before they come to pick up their vehicle, we cannot change our minds and suddenly say "Ohh, we made a mistake and need more money" if the mistake is on us. We eat it, like any respectable company has always done for as long as I have ever known, but this company won't eat $20 to keep from giving themselves a bad reputation as people, not just a business. Maybe only people manufacturing vaporizers feel somehow excluded from these responsibilities.
Kindness and a good product doesn't complete what is a "Good Business". Ask a BMW owner that has the seemingly most incredible handling piece of machinery, extremely nice staff, but no honor. If you want to change your cats on a V10 BMW M5, that'll by $17,000.00. There was no honor from Epic Vape's mistake (none). After all of this, they got the code straightened out, made it where accessories would finally discount, where on the first day it was revoking the code with accessories in the cart.
Anyhow, it's been all over the place, and being a business owner for 31 years I lost all respect for Epic Vape, before making the purchase last night. I did purchase from them, because I had no other option, but I will never have a positive thing to say about Epic Vape as I have never in my life seen a company make a customer eat their mistake.
This is about Principle, not cost.
Companies that use fine print and this Sale: If there is actually fine print on a flyer (as I was told in an email which still does not change what their site says at the top) stating the sale was not for higher up items, this makes them look even worse as a business, and I am about to make a point based on PIONEER and their Flagship Plasma before Plasmas were discontinued.
Fine print is often used by intent to be much harder to find than main flashy specs advertised for a given product. This can be for many reasons, but ultimately it is intended for legality reasons, but also often used and abused to not deter a customer from a purchase. Remember the burn in issues with Plasma TVs? The last and highest up models from PIONEER in the final production year or so GUARANTEED "No Burn-in", but the truth? There is fine print that says it uses "White flash technology", and when the screen 'does burn in', you select the White Flash feature. This kills the back light by 40-60% when you flash a Plasma to wipe out burn in marks. Needless to say, Epic Vape having a flyer (as I'm told) that is stating anything different to the slightest degree from what is stated in the banner at the top of their homepage and every single link, that's dishonest.
Needless to say I don't like fine print, and I have never seen a supposed established business even want to take this risk with all of the data I'm about to hand over to the BBB. A company must honor what they say (especially on the top of every single page on their site, including during checkout), and must honor their mistakes and not make their customers pay for them. I have never heard a company not being Responsible for their mistakes. Not good business, regardless of product.
Again, this is about Principle, not cost.
