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Davinci by Karma

Discussion in 'Portable Vaporizers' started by VaporNinja, Jan 21, 2012.

  1. hitnrun

    hitnrun Well-Known Member

    Messages:
    61
    He basically said why he's reluctant back in his initial post(s): Karma says "not for illegal substances", and he ignored that.

    Ape, ISO it real good, pack it up, call Karma (DaVinci) and send it back... by this time next week, you'll have a brandy-new one.
     
  2. Dreamerr

    Dreamerr Always in a state of confusion and silliness♀

    Messages:
    5,353
    There is no issue if you clean it. I have forgotten and sent one recently back without cleaning...not a big deal. Just FYI it wasn't a DV.
     
  3. Ape With A Vape

    Ape With A Vape Active Member

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    I want nothing other than to return it. I got it at VaporNation and the customer service is horrible. They take days to reply by email. I'm just looking for another number for DaVinci. I don't want to call and get somebody who A) doesn't know what thier talking about and B) can't help with any problems I have. Who can I call or email to talk strictly about returns? Or do I just need to call the same number? II wanted to return it the moment I realized it was defective. I emailed VaporNation last Friday about an hour after I received it, during business hours, and have still yet to receive a return email. Like I said earlier, I'm sick of dealing with this Bullshit customer service.
     
  4. Dreamerr

    Dreamerr Always in a state of confusion and silliness♀

    Messages:
    5,353
    This is what I would do:
    Call not email vapenation if you get nowhere call davinci and ask for returns for a defective device. If you get a dumbass then ask for someone else or a stupidvisor.
     
  5. mvapes

    mvapes Surrounded by the healthy!

    Messages:
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    Location:
    On Shakey Ground
    Come on - every company on the planet says that! Be for real. :horse:
     
  6. Ape With A Vape

    Ape With A Vape Active Member

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    58
    I contacted DaVinci and they said they would replace it, but I had to register first( I had forgotten to do so) then they would email me or call me. I registered and still no email. I'll call back tomorrow. I'm glad I have back ups because my DaVinci will not even power on anymore. If I flip the switch, nothing happens. It took 4 days for it to give out hahaha.
    By the way-
    Heat up time from cold to 190 C no charger: 1:38.6

    With the charger: :50.6

    So there was a noticeable difference in heat up time.
    I couldnt use Fahrenheit because of the defect but 190 C is 374 F.
    If nothing else, I figure I might learn to tell the temp in Celsius
     
    Dreamerr and OF like this.
  7. Dreamerr

    Dreamerr Always in a state of confusion and silliness♀

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    :shrug:
    I never registered any of my vapes. I didn't think I had to.
     
  8. zomger

    zomger Active Member

    Messages:
    65
    Hey Ape,
    When I got an RMA for mine I did it over e-mail. I talked with Jessica and she was super cool. I highly recommend you contact them through e-mail. She contacted me right away, less than an hour after my e-mail to her. I had my new DV 3 days after talking with her, before they even got my old one.
    Also, I am fairly sure the DV is done charging when all 4 bars show statically without blinking off (as OF suggest.) This is about ~3 hours of charging from a very very low charge. I believe, from what I know about these batteries, the initial charge is very important. So with the new unit make sure you put it on the charger for at least 3 hours before using it.
     
  9. OF

    OF Well-Known Member

    Messages:
    13,450
    Location:
    Left Coast
    I agree with this. In theory this should have been done as part of testing the on board charge controller (remember there are 3 batteries in there to charge....), but IMO doing this is a good plan 'just in case'. It's one of those 'chicken soup moments', you know "can't hurt, might help"?

    For better or worst you own the batteries once you start using it, IMO you don't want to start out with a weak or lame one....hopefully it'll be a long haul for you both.

    OF
     
  10. Ape With A Vape

    Ape With A Vape Active Member

    Messages:
    58
    Do you have the E-mail address? I can't seem to find one.
     
  11. zomger

    zomger Active Member

    Messages:
    65
  12. Ape With A Vape

    Ape With A Vape Active Member

    Messages:
    58
    Thank you, I've been wanting to email them since Friday. I just never think to use those reports anymore because when I used to I would never get a reply

    EDIT: By the way, I emailed VaporNation about THEM sending me a defective unit last Friday and I still don't have a reply. I would not recommend them at all. That is horrible customer service! I emailed randy once at PuffItUp and seriously got an email back within 2 minutes.
     
  13. WildChild

    WildChild Well-Known Member

    Hello! I have been reading this thread for a few days now and wished to ask a question:

    Lithium ion batteries get stressed and lose capacity when introduced to prolonged heat. Due to the fact that this portable has overheating issues, would it not render the battery useless after awhile?

    Obviously many of you have owned the DV for awhile without this dilemma (I am assuming). I am just curious as to how Karma overcame this?

    Just ordered a DV and Solo and cannot WAIT to try them out. Current owner of the Extreme Q but have never owned a portable before.

    Thank you to everyone for the great information on this model.
     
  14. OF

    OF Well-Known Member

    Messages:
    13,450
    Location:
    Left Coast
    First off, howdy, welcome to the fun. If you're considering buying this guy, I think it has a lot to offer. There are also some other excellent portable vapes around, you might want to spend a bit of time exploring them?

    Anyway, while high temperature can be an issue, however I'm not aware of any overheating issues that might impact this. Perhaps you could enlighten me?

    It gets hot for sure, but 'too hot to hold comfortably' and 'killing my battery' is a lot of degrees. A lot. High temperature versions of this kind of battery do fine at temperatures you can't hold on a bet. More over they are stacked up in the coolest corner. The electronics, in a hotter area, will take a dive before the battery is threatened. The LCD display before that. We're not really there even.

    I expect mine will go several years (many hundred cycles) before I start noticing battery life going down. From then on it's a matter of how much I'll put up with. Much like a several year old laptop (which uses a similar batter as a rule).

    OF
     
    mvapes likes this.
  15. mvapes

    mvapes Surrounded by the healthy!

    Messages:
    4,649
    Location:
    On Shakey Ground
    Welcome to the forum - I have to agree with OF, if you take care of your toys, keep em' clean and charged as needed you should not have any issues. You mention you just ordered a solo and a DV - bravo on both as you just bought two solid pieces of equipment. I for one have both and although I use my solo more both serve a very different purpose. The DV is my on the go vape for sure - easily concealed, doesn't look like a medicating device, and quite candidly - it has a built in storage compartment - it doesn't get easier than that! Again, welcome to FC - keep us posted when you receive either - were all eager to hear your opinion. :peace:
     
    OF likes this.
  16. WildChild

    WildChild Well-Known Member

    Howdy, OF

    Thank you very much for the answer.

    I actually ordered both the DV and Solo yesterday. Unfortunately, I work high up in the Canadian Arctic and they will take two weeks to arrive. *sigh*

    Looking to use the Solo at home/work trips/friend's house/etc. and will use my DV for outdoors (Mexico vacation, not the Arctic!).

    Again, I appreciate you taking the time.

    WildChild
    --------------------------
     
    OF likes this.
  17. WildChild

    WildChild Well-Known Member

    Thank you, mvapes...will do.
     
  18. Ape With A Vape

    Ape With A Vape Active Member

    Messages:
    58
    Unfortunately, I have yet to recieve a reply. My fingers are crossed that I get it today. I atleast want to have my new unit by Friday, but it doesn't seem like they are trying to replace it at all. I'll have to say, not too impressed with the customer service. I've e mailed and called VaporNation; no reply. I have called Davinci twice, left a report, then found an email address and emailed them and have still not got a reply. They are the ones that put out a defective unit, idk why I'm having to go through all of this trouble.
     
    Tweek likes this.
  19. Tweek

    Tweek Well-Known Member

    Messages:
    6,142
    Tell em they better smarten up, or you are gonna go bananas on em! :D
     
    Buildozer and OF like this.
  20. Dreamerr

    Dreamerr Always in a state of confusion and silliness♀

    Messages:
    5,353
    And of course bad mouth them here which is never good.

    Welcome wild child. I couldn't answer your question you had earlier but new OF would he is the battery man.:)
     
  21. Ape With A Vape

    Ape With A Vape Active Member

    Messages:
    58
    I'm not trying to bad mouth them. I just don't think it says a lot for thier customer service. I don't want it to seem like I'm bad mouthing them, I love the Davinci. I just think they could have handled this particular situation better. I'm not even mad I revieved a defective unit, I'm just mad that its Tuesday and still the ONLY thing I have heard from them was to register my unit.
     
  22. Dreamerr

    Dreamerr Always in a state of confusion and silliness♀

    Messages:
    5,353
    Ape I didn't mean to say you were bad mouthing them. What I meant was you can if you don't get satisfaction soon. That was my reaction to Tweeks comment.
     
  23. Ape With A Vape

    Ape With A Vape Active Member

    Messages:
    58
    Just to let people know 405 degrees Farhenheit is the new limit, not 430. They said they should have made the change an official statement and the change was to improve efficiency. The women I talked to today was extremely helpful. I'm glad I'm getting a replacement and I apologize for about a full page of bitching that you(whoever reading) had to endure
     
    OF likes this.
  24. Davinci_vaporizer

    Davinci_vaporizer Well-Known Member Manufacturer

    Messages:
    419
    Location:
    Las Vegas, NV
    Hi there, I'm so sorry to hear that you've been having an issue with your unit and have received bad customer service from our vendor...or even us. I've notified our customer service person (Jessica) about this immediately, as we want you to have a working unit asap! Regarding the request to register the unit...that is odd and I assume is because we have an afterhours customer service line to answer questions and take messages.

    For future reference the easiest way to get anything on your DaVinci replaced is just to call us: (702) 966.9969 or 1.800.336.7224 and we'll get it handled immediately.
     
  25. Ape With A Vape

    Ape With A Vape Active Member

    Messages:
    58
    E

    Everything has been handled and I couldn't be more content. Jessica could have not been more helpful and I would like to thank the DaVinci company for all the help. I was just mad that I wasn't getting a reply, but all that got handled. She is even including a snorkel for all of the trouble! I'm also just happy I got a reply in the first place, considering VaporNation sold me a defective unit, which I emailed them about the day I got it, and they still haven't replied. Thanks for caring about your customers happiness and satisfaction.
     
    Davinci_vaporizer likes this.

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