Posting my experiences with my most recent d-nail purchase.
Picked up 1 of the Polar Shifts and an Oil slick mat on the last day of their recent sale, received the shipment in 3 days as normal since they are on the east coast and Im almost at the Pacific, the Polar Shift worked great once I swapped their dangerously shitty included usb power source...but the silicone mat wasn't in the box and in fact the box was too small for it to be packed correctly anyways. So I send an email to dnail and tell them whats up, they reply the next morning that their guys are still on holiday but will check it out as soon as they get back. sounds good so far, I drive out on a week long trip to Denver and come back 8 days later to no further replies and no packages, so I send another email saying Im still waiting for some type of resolution, they again replied early the next morning, reconfirmed the issue with me and assured me they were on it and Id have some goodies in the box to smooth it over. received a box 3 days later with the Oil Slick mat and a new, sealed, not appearing to be a 2nd or labeled as such...1st quality SIC Halo, Very unexpected and IMO way beyond the normal compensation for an error...I know dnails production cost on the SIC is pretty low but it retails for $80, much more then Id ever expect for an $11 flub on a $55 order. Even with the 1st email not resolving the issue and ultimately it taking <2 weeks to fully receive the completed order, the resolution was above and beyond IMO.
I was already a long time supporter of D-nails tech and company in general but this really cements it in my mind, not only how good they handle their customers and any issues that may arise, but the contrast of how poorly most other companies in this market do the same.
This will also make buying another Sapphire Halo sting a lot less.
