can anyone help?

Largemusician

New Member
hi I was wondering if anyone could help me, I recently contact storz and bickel about my volcano for repair. They replied to my email and approved my repair plus sent a packing slip but its not free delivery. I thought it would have been free delivery because its still under the warranty. plus it also says on the email,

( Please be aware that we cannot evaluate the damage or the resulting costs for a repair or replacement, before we have analyzed the device in question) I tried emailing them back but haven't got a reply yet. Can someone help???
 
Largemusician,
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