Do you want a free attempted repair of a cloud that fails to heat up. Send a picture of the broken cloud with red light on. You must not have tried to repair the cloud yourself. I have been working on ways to repair the old cloud when it has heater connection issues (seems like the most common issue). It looks like I finally broke something on the board of the one that I was going to fix(I blew the fuse but it probably did more damage) So I am in need of another cloud that has failed because of heater connection. 1. If I can repair you pay for shipment back only. If I can't I will ship it back to you but you must pay ship back. If you don't want it back I will pay your shipment cost to me (using ground with tracking or signature required).