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Purchased from their own website online store, called Vapor Tool. I emailed them a couple weeks after ordering and have yet to hear from them. This company has always been lax in customer service in my opinion. I really like the VOS, it's the only reason I still use it, (daily) unfortunately an...

I ordered parts for this product three weeks ago and it seems this guys may not be in business anymore, except to charge your card. Out 20some dollars for a lighter(they suck, go out every few weeks) and some screens. Emails to vendor have gone unanswered , no phone, email response or product in...

Thanks Theorem, One thing I don't understand is why I don't hear more about it here or anywhere else that I know of, it can't be just me. I thought about the i-olite too and almost went with it, but it seemed too elaborate and fragile to me and I also read up on it and found lots of complaints...

Hi Guys. Nosferatu, imho, the way to control heat for vapor on the vos is thru speed and frequency of inhalations and by applying and or removing the flame alternately.VOS has a video on it where the guy clicks on and off and so on. I've tried the screen adding tips like yours and they do work...

Vape-Or-Smoke Help via commander.websitewelcome.com to me show details 12:56 PM (8 hours ago) -- do not edit -- Dear Babalao15, We are sending your replacement parts to day. I will try to call you later this afternoon to discuss your lighter issue. We would like to send you the new atomizer...

I finally heard from VOS today. They sound very contrite about the long response time (9 days) and offered to send me a lighter and a free screen pack.Good start. I sort of let them have it a bit, and let them know it was gonna take a bit more than that to make a satisfied customer out of me...

Just received my 5th lighter in the mail from Mr Vapo, ca-shing!!!! No Word from vos about anything as of right now. nice...

Thanks Zippo024 I couldn't agree with you more. I actually love the vos, minus the lighter; and, I can't get over the big snob I got from vos. HindenPeter has offered help but according to him he's not with vos, so that's not vos coming to the rescue. What if he were not here to clean up after...

Peter, I just watched the "pawl install" and it is being installed exactly as I described I was doing it and following mfg's instructions, I have no idea what you are talking about otherwise...

As of today I've yet to hear from vos about my problem. Since you are not an employee, I consider this unacceptable. Apparently even you are having trouble hearing from vos... There's no excuse for ignoring customer service issues, even if it's to tell me to go climb a tree. Peter, it sounds...

Thanks Peter for the info on the installation of the lighter... I have to tell you I 'm having a hard time trying to understand why the installation procedure for the pawl that is apparent on the owner's manual would have anything to do with the piezo not working. Anyway, on page 11, assembly...

I have taken apart the vos about once a week or so and clean with 91 iso and a q-tip. I know the pawl is sort of a pain, so I usually, put it in after the lighter is lined up in its "cradle" . The first lighter, I noticed it wasn't getting as hot as usual so after looking at it closely I noticed...

Hindenpeter Thank you for your efforts. I know you rep this product and you are the "face" of vos "here and there". Must suck to have to deal with this sort of issue where the company drops the ball. I first wrote vos on the 8th of July, as you can see on the ticket I attached to my post...

I agree that I have found very little negative feedback on the lb, a few posts about needing a few extra batteries and a bit of a learning curve on not "overcooking". Some knucklehead manhandled the screen on his and complained it broke.He was advised by forum-friends to send it in for warranty...

Thanks Max, I did read the lb thread, I wanted to get VOS users opinion of the lb on this thread. I have read about their great warranty and service also, and am impressed by it. Just want more reassurance, my last investment was costly and disappointing:(

Guys. as far as replacing my VOS, does anyone have both the mflb and the vos? How do they compare? It's been 5 days since I wrote VOS about my lighter problem(again) and have yet to hear anything at all from anybody. Time to find another vape, has anyone had any experience with mflb customer...

Hey! WatTyler, I see you have an alivi8, I'm looking into changing my VS for something more reliable. I saw one of these Alivi8 and it seemed sort of cool. I know this thread is about the VS (apologies), but if you can give me a quick thumbs up or down, that'd be helpful. Thanks...

Yes, but it'd be even better if VOS had a decent lighter for this piece, or at least let customers know that the lighters are going to fail as they have for me., you know, going in with your eyes open. I just feel sort of scammed into buying lighters every month for around $20, that's over $200...

Thanks for the kind words guys, today I've yet to hear anything at all from VOS people. Hindenpeter, if you can help me I'm cool with that, please do, I could use 6 or 7 of those little lighters to see me thru the summer. I can send you my contact info from babalao15@yahoo.com. After spending...

Long time reader, first time poster. I was waiting for a while after buying my VS, because I have had products work well for a short while but after a while flaws and order nuances appear. I've had mine now for about 5 months.To be fair I must say the VS works great, its very portable, stealthy...