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There's a lot of that going around, I think too many businesses & services are just waiting for things to get back to normal, instead of adapting to what may be a new reality for some time.

They do get to it, but expect 4-6 weeks delay on orders and around 10 days on support emails. For me shipping is also very slow takes 4 weeks total (takes a week from California to get to Canada, a week in Customs, a week from Vancouver to Montreal and a week from Montreal arrival post office...

They tend to quickly read over our emails and don't always understand the request. I must of sent about 7 emails about getting a replacement dosing capsule adapter I had bought from them on the 2nd of January. Among the replies I got: Please send us a photo or a copy of the invoice (even...

My shipping notice contained no details about the contents, just a tracking number from stamps.com Also not sure I managed to get added on the list for a replacement capsule adapter, it would of been nice if there was a web page to register for it rather than needing to send a request to their...

I'm not so sure there wasn't a change of plans. The initial replacement was specifically described to be in SS and did not show a screen attached to the part in the picture. And it was also supposed to ship within two weeks when they announced it. Then a month later, the picture and...

Got an email 1 hour ago about a shipment sent from Storz & Bickel, no details on content. I registered on the 12th of Jan for the replacement chamber and insert and am in Canada. I assume these are being sent out in order of registration and depending on continent from the EU or the US (so US...

When I read the S&B statement yesterday, I looked up "ceramic coated aluminium" and what I found sounded reassuring. One technique ends up creating a fused layer of crystallized aluminium oxide that can surpass heat-treated steel in its hardness. So it seems it can create surfaces that are...

This is the announcement for the updated part on the S&B instagram: https://www.instagram.com/p/B8w7NehCa-V/ I'm happy and relieved that S&B decided to do this the right way rather than rush it out with a half baked fix. This was probably their intentions all along but when I asked S&B in...

https://www.storz-bickel.com/en-us/cylinder-with-insert

I also though and initially wrote that I suspected it was anodized aluminium because the color is a match and it sort of makes sense as it doesn't flake off, but when I checked on its other properties, it seemed that anodized aluminium is not very good with heat stress and can crack (though it...

Wanted to point out that the image for the volcano hybrid filling chamber service on the S&B web site has changed significantly. The metal seems black or dark, which could be something else than SS and what looked like a washer, now looks quite different and seems to include the screen that's...

If it's not a loose SS ring, then I think it's a clean solution and maybe the best of both worlds. It would still mostly rely on Aluminium for the heat transfer from the Aluminium heat sink and some sort of thin SS ring that snaps on to the aluminium ring and can't fall off would remove any...

Aluminium is not a heavy metal and not particularly toxic. But it shouldn't be there and is not a metal needed for humans (like Iron, Magnesium, Zinc, Copper). Toxic heavy metals are Lead, Mercury, Arsenic, Cadmium. Some heavy metals are not toxic like Gold for example. There are some...

When I ordered it on the 11th it said low stock expect delays for the SS filling chamber, which I suspect is 'code' for Back Ordered. At the time I also noticed the Volcano Hybrid had the same warning, but all the Hybrid parts were available and had no low stock warnings. But since a couple of...

I couldn't agree more with both your points. As for being the same config as production, it would be unfair for existing owners to suddenly have the 'old' rev 1 that would not have the proper solution to the Al dust or even if it only meant that the heating ring clearance to the attached...

I'm hoping the SS insert is only a temporary fix until we can RMA our units and have them upgraded to the final solution unless it can be field upgraded. If it's a question of health, then it can't be a version 2.0 upgrade, it has to be offered to all those who request it. A loose washer...