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Called customer service twice today. No one answered. And focus has already admitted having my warranty claim for 20 days and I have had no progress from them on getting it resolved. Their growing pains does not change my experience as a customer. How do you dismiss my issue?

I’m not posting to get their attention. Just as they get props here from others for good service and goodies (one of the reasons I pulled the trigger was the development of this thread) people should also hear about problems and shitty service and warranty responses

They told me on Instagram dm on Tuesday they would take care of it. How many times and different ways do I have to chase them?

My experience with focus is still abysmal. Mine broke after one day or minimal use. I made a warranty claim on the 8th. Heard nothing. Made another claim. Emailed them. Nothing. Instagram messages ignored. Finally told sorry we’ll take care of you last Tuesday and email you when it ships...

What communication did you receive and how long did it take? I’m a week and a half out and no response from focusv on my claim

But thanks for the idea. I tried everything i can think of. I’m not a newbie in general. It’s just so frustrating getting no customer service. Crap even had there been an automated email response that says something like be patient you won’t be forgotten that would be better than the present...

Fully charged. Does not work on pass through either

I’m new here but have been following this thread for a while and finally pulled the trigger on a v2 when it appeared initial beta problems were getting worked out. Got my carta. After 5 minutes of use on day 2 it will do nothing but flash white light. That’s ok. That’s the risk of buying a...