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Anyone heard back from support in the last week? Phil was supposed to give me a call to follow up on an issue last Friday, but haven't been able to reach him since then and haven't recieved an email response either.

Call this guy he can probably help!

This is definitely the area that will hold VXL back, don't know if Phil is the only customer service guy but they really need to up there game cause either hes overwhelmed or just not meant for CS personality wise, the few times Ive talked to him on the phone always feel like I'm imposing on him...

Just be careful doing any pushing dont think that broken bamboo falls under a warranty repair does it?

FWIW when I was calling late last week and early this week it was full as well.

As an update: Phil did reach out to me this morning apologizing for the lack of communication and issues. He mentioned he had be very sick actually in the hospital the last couple of days with the flu which was part of the issue in the delayed response time. He is working with me towards a...

Just wanted to chime in here as Ive also faced ridiculous frustration with the replacement upgrade process. Had an original pre order cloud about 6 months before it crapped out and had to send for replacement. Besides the normal 3 week wait after they received the unit everything went alright...

Question for those of you who have upgraded an original unit to the could plus. Is it just an upgrade on the unit you send in or are you getting an completely new unit?

Edit: did just hear from Phil about 5 minutes ago happy to report it looks like things will start rolling!

Well I sent it in Monday so I definitely have, would be nice if they took care of there current customers first. Pay extra to get a working unit and existing customets are not even their top priority quite frustrating.

Damn Damn sure hope so you'd think they could at least get a full time CS person with all the extra money there charging to get working quality units out...wonder if the turn around on repairs will be put on hold if there out of town as well.

Anyone heard back on any support tickets this week? Sent an email in Monday trying to get info about paying the "upgrade" fee on my warranty replacement cloud still no word...

Think my second cloud has died on me. Fired it up this morning and it went green for a few hits and went back to red. Have tried unplugging and restarting a free times and at first it would start to get hot but never went green. Now I turn it on it goes red for a couple minutes the starts...

Wow did you actually go through and count?

Got my unit yesterday with the Hydracirc. So far it is extremely awesome! Fortunately it appears I have received one with none of the issues others have run into. I was kind of scared because when I took the tube out of the box there was a bunch of white powder stuck to the inside of the tube...

Can anyone comment on the smell level generated with this thing? I currently use an iolite almost exclusively which certainly seems to disapate quickly which is ideal for my situation. Perhaps its more of a vapor vs smoke thing but any observations would be cool...

Dang ok thanks for warning, guess I might have to return to amazon as it looks like its already shipped =(. Can you elaborate on how you got the cord to fit or why its not pretty? Just doesn't layout well?

Thanks for the page number BOOBS knew there was a pic like that floating around very cool! Thanks for the page number BOOBS new there was a pic like that floating around very cool! Good summary Oldie very helpful info! In my excitement of finally being able to actually order a cloud I...

Does anyone know how the dimensions on the hydracirc compare to the sgw? Sm had mentioned the pelican 1200 for the sgw hoping it might also fit the hydracirc... Or any other case recs?

Hey just for those waiting to be able to order I pre ordered with the SGW on 11/11/10 and I just recieved my pre-order link about 20minutes ago. So pumped for a Cloudy 420!!!!!!