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Thanks for the replies everyone!! I will follow up with PAX.. its not so much that i need to use the app but also attempting to confirm authenticity. After searching online regarding bluetooth issues it has now put doubt in my head regarding it being a genuine product. I did try restarting...

Hi all, Looking for some advice/help. I was given a Pax 3 for Christmas. BUT the stoke has worn off pretty quick after not being able to connect to the app. I have tried both my galaxy s5 and also an ipad. Searching online everything suggests i have received a fake based on the bluetooth issue...