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That's what they told me at first too. Or maybe it was 4-6. In either case they were wrong. And they were still wrong 4-6 months later. And 4-6 months after that. So I wouldn't advise anyone to hold their breath. I have a similar piece of glass that I bought for the Hopper from dhgate. Also...

Shipping back a different, differently broken Hopper is a strange way to fulfill a 14 month RMA. But that's about all you can expect from these goons.

Now that you mention it, this isn't my Hopper. I checked the serial against my warranty, and it turns out that this is someone else's. Jesus Christ, how much worse can they get? They not only sent me someone else's unit but someone else's faulty unit. I don't know that I'll be contacting Hopper...

Well that's a different song altogether. A horse of a different color. Kinda sounds like sort of thing I was pissed off about in the first place. I wish someone competent would buy them out and make good on their promises. Because it could work, if they could manage to make a working product...

I just want to sing a quick song because my Hopper rides again. It took too long, but it's back. And my goodness, I have missed it. I love my Hopper, which is why I was so pissed off about it not working. I imagine that combination of awesomeness and unreliability has been a source of much...

Maybe it's kismet. Maybe it's fate. Maybe my anger was rewarded, or maybe my change of heart. But in any event, Hopper Labs are returning my vape to me. And I'm so happy! The Hopper is without a doubt my favorite vape, though I've come to appreciate the rock-solid reliability and lung-busting...

Fair enough. I won't reiterate the particulars of my bad experience any more, and I'll try to keep the tone of my future posts less angry. But I frankly didn't know what else to do. HL don't respond to my messages, and they have had both my money and my vaporizer for longer than I could...

I'm pleased to hear that. Like you, I also think that the proof of the proverbial pudding is in the eating. But though I've paid for pudding, I remain hungry. It's been two weeks since Hopper Labs were last in touch with me, even though I've sent them two messages through the RMA panel in that...

For my first RMA, Caroline was lovely and set me a pre-paid mailing label. I was very happy with my first RMA experience. They seemed like they might be able to pull it off at the time. I wish I had had more experiences like that one. So let me state this point for emphasis. Not all my...

Well that's all very nice. In my experience, Hopper Labs are very good at communicating with customers when it comes to taking their money. Except when you give them your money and they don't ship your spare vaporizer body for almost a month and you have to file a Paypal claim. Because they're...

I still want that spare Hopper body that I bought from them. I paid for it on March 15th but ended up filing a Paypal dispute with them on April 10th because they're incompetent goons who cannot do anything right. I got my money back. I wish I had filed a dispute a year ago over my original...

The implication seems to be that we're the assholes and Hopper Labs are the victims. But that is not the case, regardless of the forum's history. Perhaps you feel some unearned guilt for things other people have done on this forum. If so, I'd invite you to shrug off that unearned guilt. And I'd...

I will admit to losing my cool with this company and going beyond the standard boundaries of decorum, but that is because their performance was so piss-poor that they deserved maximal public shaming in whatever tiny way I could offer it. The thing is, I love their product. I would LOVE to sing...

It was just about 22 months ago in June of 2016. So almost 2 years. My Hopper has been in working fashion for a total of just over 2 months during that entire period. Hopper Labs has had it the rest of the time. It worked the first time for just about 2 weeks. The second time, just over a month...

I'm sorry too. It's great when it works, but mine doesn't. And they've had a million years to make things right... and I've been in touch with them -- a lot -- and they've done nothing but fail and lie. If your experience is different, I am oh so very happy for you. I want to be you. But I'm...

Apparently I was given a warning point for pointing out that the folks at Hopper Labs are incompetent liars who sold me a faulty vaporizer that they are unable to repair, and who have repeatedly told me falsehood after falsehood concerning the status of my warranty claim. If that's against the...

Happy holidays! I'd just like to take this occasion to say the following: Fuck Hopper Labs, fuck their unreliable garbage product, and fuck their even-less-reliable garbage communications department. I'm done extending charity to these incompetent liars. Give them your money at your own peril.

Good to hear -- thanks for the user reports!

Has anyone used their induction heater with titanium tips? Induction can technically work with a range of metals, but I'm concerned (from my armchair) that the non-ferrous metal might pose a problem. I'd wager that part of what Dynavap's working on with their induction heater is getting...

I'm always happy to hear from happy Hopper owners as well. I'd love to be one of them. I am enthusiastic about the product; it's insanely good when it works. But mine doesn't work, and they don't seem especially good at fixing it. That's the maddening thing. If the Hopper was a total dud, there...