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@INeedARefund you're right, your post on this forum is the only way to get contact with this company, i guess @Davinci_vaporizer will contact you soon via PM... And ask your bank a refund in the same time. Just buy from authorised reseller that will handle garantee for you, DaVinci is not doing...

I had the same problem yesterday after first time cleaning, As @Davinci_vaporizer suggested it is coming from gunk accumulated under the oven; I used the included brush , soaked in ISO and pushed it beyond the gasket to remove those last sticky gunk residues. After that no more residual vape...

Finally got refunded for customs taxes, Davinci only responded to me via PM on this forum, mails never got response. They told me they made mistake sending as gift; they also made mistake instead of refunding 82€ they refunded 82$, i won't bother getting in touch with them for 6€ as paypal...

Still no response from mail or DM so i asked for a paypal refund... Overall vape in itself is great, android app is total garbage (awfully buggy) and davinci customers service is autist/inexistant. 1) No 2)Yes, ask DaVinci if they respond to you one day... 3)Absolutly not they only give it...

Apparently @oddjobold finally got refunded by DaVinci after showing proof and having asked paypal a refund. I think i will pay taxes on delivery then and keep proof of it, then hope I don't have to escalade to paypal issue... If you paid via credit card directly then you should order with...

PM sent to @Davinci_vaporizer as mail are not getting responses; asking for taxes refund or package refusal? Any people in EU that received their IQ directly? was it declared with invoice outside package or sent as gift ?

Didn't think of that, just send a PM on the forum asking a refund for those taxes As long as the outlet is a usb one no problem, be it apple or pears :) the higher amps, the faster the charge, tablet outlet are usually better than those given with phones (2A)

I confirm, they asked me for 52€ more for customs taxes at order; they kept it and finally didn't pay customs; so my package was opened and i have to pay taxes again or package is sent back... What website do you mean by "IG", impossible to get in contact with them,they dont respond my support...

Just checked shipping, package was not sent via GLS, standard french post tracking says i will have to pay customs taxes at delivery... I guess it was send as gifts then? But they ask 51,95€ as customs tax on order? Am i wrong or they are gessing most packages won't be checked by customs and...

"The status of order #57993 is now Shipped" :)

Stealth too, finger crossed for a shipping today !

Not so dramatic after all, i just hope it won't be the case for every shipment cause it will slow down the shippings even more :( By the way @Davinci_vaporizer , any news about shippings that should happen early this week? For people around order 58000, #57993 for exemple ;) Shit happens but...

@Davinci_vaporizer Could you confirm that orders sent as gifts were mistakes or will you send all international orders like that ? It would be nice of you to tell us if we will have our orders inspected by customs and taxed or if it is better for us to cancel orders already.

Hummm... ask for tax supplement, send as gift? Any one else received IQ from europe yet? was it gift too? If you don't want to pay tax 2 times just refuse shipment and ask paypal refund (tax fraud?) like i might do, vaposhop.eu should sell it next month at 249€.

I'm afraid you will have to pay taxes again because davinci didn't pay them... ; would be better to refuse shipment in that case and have Davinci re-ship it correctly custom-wise. @Davinci_vaporizer what's up for my shipment ( #57993) that you told me would happen 2 days ago ?

Yep i believe it will ship today, i was told my order #57993 should ship at beginning of this week at last.

@Davinci_vaporizer Mine is #57993 for europe and still awaiting shipment, could you look up for me aswell?

#57993 here, ordered on 4th November => Awaiting Shipment

Hi DaVinci, Any idea about when you should ship to european shops like vaposhop.eu ? Preorder not up yet i guess they are waiting for you to ship (and so am I) Thx in advance

I received my CFV and i'm feeling battery is kinda weak, maybe mine is defective? I'm can hit 2 full bowls and battery dies during the 3rd (at 220°C), then it fully recharges in about 80mn on a 2A charger. Gonna try to let it on @220°c until it goes to sleep and see how much sessions i get...