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oh okay.. well i will see what happens, but maybe i will just send it back to vancouver and get the girl there to fix the tube.. I tried finding a screw driver to get the screws on the back of the unit (on the bottom) opened but i coudnl't.. the other ones come off but those ones for some...

well what i might do, is find out what screw driver i need to get the thing opened and then go to the store and buy that.. :-) by the way i am female haha sorry :p i may just seem masculine when i am angry i dont want to have to return the unit, i want a unit that works lol is it really...

i never said I could never get it to turn on? Where did I say that? and it's only been two units.. and zephyr did confirm that the first unit was defective.. it almost caught on fire where they fix it.. I have used a lot of vaporizers before, i know how to use them.. it's not me.. it's the...

like what? i feel bad for telling them I Don't want the unit anymore.. I know it's not their fault.. I just honestly don't know what to do... Does anyone else have trouble opening the unit up? i will try and find another screw driver that will work for the bottom screws, but i tried 5...

i called the girl that fixed the first unit that was defective.. she said that the tube comes off. told me to open the unit.. i can't get the bottom screws opened.. .. edit: she told me that she found she had to try several different screw drivers.. i tried all the star ones i had .. none of...

oh okay.. flashing green means that it is hotter than it's supposed to be... what i do is turn the machine on.. (it flashes red like hen it's heating) then aftger about a minute i get paranoid that it's not working. so i turn it off, then turn it on, then it flahses grene. then i turn it off +...

i got it to work, but i just worry that it's doing the same thing as last time.. i hope not :-)

thanks but i seem to be having problems with this unit as well.. does it ever flash green for you people? that's what happened to the last one before it went kaput.. so now i just turn it off, turn it back in. turn it off. unplug it.. and keep doing that unti it stops flashing green.. like it...

so since that store screwed me around, zephyr offered to help me.. it took a while because their place to fix them in Canada has to order parts from Zepyr. Which is fine. they tried to fix it, but they could not.. so they sent me a new one.. a long with a bunch of extra bags, twist ties. and...

has anyone shipped one before how did you do it? I was thinking of finding some bubble wrap and wrapping it up.. and putting in some kind of box, not sure what kind of box?

guy called me and told me the units are on back order and have no idea when they can get them in.. i called zephry and they told me he is lying. Zephyr told me they would pay for all the shipping for the unit to get it fixed.. I asked if they can send me extra bags + supplies instead of a...

I am filing a complaint with the better business bureau, not sure what they can do.. but like, all this time, I could have sent it to zephyr, would have cost me a lot in shippinh but at least I woulnd't be made to look like a fool from these clowns... i am honestly really insulted they are no...

k well i guess i will just go throuhg zephyr to get it fixed, the guy at the store is being a total prick. i think they are just screwing me around.. They keep saying it will come in tomorrow. tomorrow comes and its' not here.. i end up waiting around my house for them to call me.. he said...

i deleted those posts lol.. I was just really upset. I wish i lived in Toronto, places like toronto hemp company are so amazing. They are in it for the love not for a quick buck..

nevermind just stressed :-(

nevermind just stressed about this not being fixed :-(

zephyr also recommended that i go through the store as well. they said I can go through them but the store should be exchanging it and sending it back. they are able to.. this whole thing has been a nightmare, weed is supposed to relax me lol.

store is exchanging the unit.. will take a few days for a new unit to arrive.. a lot better than me having to ship this thing across the country and hope no further damages happen to it.. or having to ship parts back and forth.. i have no idea how to solder so I wouldn't know what to do lol...

I talked to Zaphry again today, They said they can fix it free of charge but if I want to, the store should be exchanging it. That the warranty is ideally for if the product breaks over time (but they said if the store is refusing to help me they will) I am very upset because the store owner...

I heard back from them today. They said that they can send me a new heating element in the mail free of charge (because of the warranty) and that it would be easy to install. That's amazing customer service! The only thing i am worried about it is that what if the shut off or something for the...