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Hey thanks for the info - I ended up sticking with my Solo as the Pinacle Pro deals were too dodgy when I was looking and i didn't know how to spot the fakes. The Solo with the water diffuser attached is hard to beat......

Hi - Anyone got any advice on how to tell the difference between the authentic Pinacle Pro and the now available Chinese fakes - Where would you start to look???? Cheers......

Thanks for the advice - Leaving the Pax in a bag of rice doesn't seem to have achieved much so will try the blow dryer next.

Thanks for your thoughts - No doubt the Pax is a great device when it is working - sadly it seems many of them aren't....

Thanks - The serial number was not mentioned during the discussion with Ploom.

Hey thanks for the interest - I did actually buy from a low volume seller as they were able to offer reasonable shipping rates compared with many of the shipping rip offs out there. I think the seller was maybe not aware of the limitations of the warranty so there was no deliberate attempt to...

Hey it doesnt sound good - I have contacted Ploom and here is their reply " Thanks for following up with me. I hate to be the bearer of bad news, but we actually are unable to provide warranty services overseas. Ploom only sells and operates in the US and Canada, and as such our warranty is...

Hi - After 8 months of no problems with my Pax suddenly after the usual careful clean the heating temperature adjustment light under the mouthpiece is not lighting up. As well, after switching the Pax on only a red light flashes continuously and the Pax does not heat up at all. If I put the...