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Not sure why you're rolling your eyes. I didn't admit to customer service that I broke it. They only know my mouthpiece is stuck. Plus, I don't even know if it was my fault for breaking it (all I did was clean it and put it back together). And it does say accidental breakage is not covered by...

Thanks for the help and suggestions, everyone. I've contacted Ploom and so far they have only asked for more details so they can help me fix it (not gonna happen). I responded with these details 5 hours ago and they haven't answered back yet. How long does it take to respond to an email? I'm...

Already tried it. It's stuck in there good.

It moves a little but it doesn't seem like I'll be able to get it out. I've clicked it down every way possible and tried all of the methods I've read online and nothing works. I think when I took out the metal piece on the mouthpiece to clean I didn't put it back in right, because it was...

Well, after a couple days of use my Pax is already broken. The mouthpiece is stuck down and won't pop up (I've tried using a blow dryer) and this happened after a cleaning. Amazing that this is $250, yet my $99 MFLB still works years later. Very unhappy.

Today was a good day. I got my Pax and ended a dry spell. I'm really loving it so far. It's super user-friendly, and I was able to get a big cloud off the first hit. I also haven't had any mouthpiece or temp light issues so far. My only complaint would be that it gets a little too hot to hold on...

Right on the money. I remember getting some sort of charge from UPS a long time ago when I ordered something from the U.S (forgot about it until now) but I never paid it. Maybe this is their way of getting revenge on me. ;)

Canada. I used to order a lot of stuff from Europe and hadn't had anything similar. You'd think they'd want to promote trade between the U.S and Canada by having low custom fees.

I never said it's their responsibility to pay for customs (note the part where I said, "stupid borders", not ploom). That was a rant about how I didn't expect a customs fee (I don't order across the border ever), and how you're expected to pay whatever price they come up with.

I got my Pax in the mail today. Unfortunately, when I went to pick it up there was a $42 customs fee! I really wasn't expecting that. Pax took care of the shipping and handling so I thought I just had to pick it up. It seems ridiculous that customs can just lump on some fee and I'm expected to...

I retried my LB today after previously deciding I couldn't get good hits off it. I removed the push ring in the battery slot after getting the idea from here and it has greatly improved the quality of vapor. I guess I wasn't making good enough contact beforehand because now I can actually see...

Thanks for the reassurance, everyone. I wasn't trying to stir up Pax off-gassing controversy, I just get a little paranoid sometimes. ;)

How long did you let the alcohol evaporate before turning the Pax on? Was it dry? I'd suggest trying to let the iso evaporate for 24 hours before use. With my Pax on the way the possibility of off-gassing scares me. Does this only happen when it's recently cleaned? Has anyone noticed this...

Thanks for the tip on the oven bags. I bought some once, but they must have been a bad brand because they leaked much quicker than the HA bags. I'll eventually dust off the HA again and I'll make sure to pick up these bags.

I ordered my Pax last Friday and it shipped on Monday. I can't wait to get it, though it seems to be moving a little slow through the mail. I was an avid vapor user for a long time, but recently I ran into problems with my herbalaire (bags just keep leaking). It'll be nice to be vaping again as...