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Im outta here for now, i hope all my posts and responses help and stir up some activity from the VXL boys as so far their responses and posts have not impressed or reassured me about my cloud being returned anytime soon. i wish i had my cloud:( and the fact that i will never know when i will...

YES !! I am experiencing the same shittiness. I had to send my cloud+ back after just getting it. They even sent me the return label and told me no problem send it back and we will take care of it. Then its oh, we ar eout of parts for 3 months. I hope they send me back my unit in the meantime as...

I COULD NOT AGREE MORE! I just recently, about a month ago sent in my cloud for repair under warranty...i then get an email later on stating that i can upgrade to cloud+ for $150 which is normally $200...and let me tell you, as i check all my dates and emails, they knew they were out of parts at...

Good Looks, I have been reading around on here and seems this is how it is. Sucks to lose the gauge of temp and xmas dance but i guess there is no way to get it back with the upgraded unit. Those were 2 great features i thought.

Just received the Cloud+. Does anyone else have issues with the light turning green after 40 seconds from start up? I kind of laughed when it first happened as that would be great but it definitely was not at the right temp. On the original cloud 1-2o'clock was the desired temp that worked for...

Ya they just sent me 8 new ELB's to fix my problem, but these are the same as the ones i had, its just slightly too big and will never have a good fit, some dont even make it through the opening, i dunno. Appreciate the reply.

Does anyone have problems with the ELB's being too BIG to fit into bamboo? i have tried numerous ELB'S and its like pulling teeth to get it in and out of bamboo. Worst thing is i am moving the bamboo by doing so, each time. I think it needs to be looked at but i am getting minimal support from...