Discontinued The Grasshopper

MoltenTiger said:

I'm certain what they sent you was a semi-automated response sent out to you accidently, due to the fact these guys are running around like headless chickens.
It'll be all g

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That's kind of what I was thinking. Like when you pay a bill and then get a notice that you still owe the money because "the system" automatically sends out the notice because "the system" has not yet recognized that you already paid the damn bill.

moondog said:

That's kind of what I was thinking. Like when you pay a bill and then get a notice that you still owe the money because "the system" automatically sends out the notice because "the system" has not yet recognized that you already paid the damn bill.

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After comparing your warranty history with my own, it does look like she copy/pasted the wrong thing back to you and called it a day.
My reply (compared to the purple oval in your pic) simply says

We've repaired your Grasshopper and it's now on its way back to you.

Click to expand...

It's possible something else happened, and until you hear back from HL there's no way to know.
I doubt anything major has though.

GTAVaper said:

@subway13029

I will reserve judgement until mine arrives to see what it can do.

But I would be surprised if the Grasshopper can keep up with the likes of my Supreme V3, Venus Apollo, Milaana and Underdog (regular sized Stainless steel tipped NonG's; at 13.3v it really milks quickly and very densely - very close to Supreme V3 level).

If you leave the Underdog on and have pre-loaded NonG stems ready to go it is the ultimate quickest "one-hitter" style of plug-in vape. "One Hitter" meaning that it will milk a very large bubbler chamber (I have a dual setup with large diameter honeycomb/turbine perc ash-catcher) very densely and then fill it again but not that densely after clearing and filling the chambers again.

However, it is nice to know that the GH can perform as well as you are posting......and as others have posted. But then again - you are also only lasting 1 battery per bowl.

Perhaps this might be as a result of you having a very hot running Hopper (faulty) and not as a result of any faulty batteries. One chamber per battery is just not going to cut it for my usage though.....this would make the vape just too much a PITA for me to deal with for too long.

So maybe ultra high performance level that you are reporting is not being seen by others (who also have Supreme's & Milaana's) because the Hopper is not designed to run as hot as yours is running while at full steam through a long bong rip?

Just a guess.....but my July 15 order is supposed to be coming sometime this month.....if it doesn't get held up in a postal strike......and I will be adding my then

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I do not own a supreme... but I own log vapes and yes gh milks my bubbler as good as my logs... 0.05g ad I get two to three big fat dense clouds of this....

btka said:

I do not own a supreme... but I own log vapes and yes gh milks my bubbler as good as my logs... 0.05g ad I get two to three big fat dense clouds of this....

Click to expand...

Honestly I'd be surprised if the Hopper could out-pace the Supreme 3 or, say, a Sublimator, purely from lack of heat.
When my hopper's heat sensor was broken, my hopper was usable as a manual vape - that was true power insanity. But it was too easy to over-cook it.

Now that it's fixed, it's not as powerful, but it does seem healthier and is a lot tastier.
It is harder for me to white-wall my glass now (it was occasionally combusting after-all). It will get similar insane cloud density, but sometimes I will have to take a break in my hit, leave the hopper on, and try again. It seems to have a more conservative heat algorithm or something, compared to my original GH body.

Still does the job amazingly well, but it's not perfect.

EDIT: I'm about to load up a kief hit, so I know I'm going to forget this. Before I do: I tried the hopper with eLiquid (hipster vape juice) last night!
It actually worked pretty awesomely.
I put a drop on a spoon, rolled some dry herb in it and vaped it.
Cumulus clouds ensued. And the herb mixed with whatever "Sneans" flavour means, was actually pretty tasty! I recommend it if you get bored of a strains flavour

EDIT2: furthermore, kief still makes it snow. Glass couldn't be whiter. Only small sprinkles, but they go a long way

syrupy said:

That looks odd, because lower down it says send your hopper in so they can diagnose, then later says they're sending replacement parts. How would they know what parts to send before they look at the hopper? Did you send the whole unit back? If so, why wouldn't they assemble it on their end?

Edit: Didn't know HL was sending out individual parts, thought they always wanted to get the whole unit back?

Edit 2: After re-reading, I may have misunderstood. It makes no sense to me though.

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MoltenTiger said:

After comparing your warranty history with my own, it does look like she copy/pasted the wrong thing back to you and called it a day.
My reply (compared to the purple oval in your pic) simply says


It's possible something else happened, and until you hear back from HL there's no way to know.
I doubt anything major has though.

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damn ok thats what i thought thanks for checking for me

vapviking said:

If the answer was simply 'two stoners from North Carolina' would you feel different about their accomplishment?
I think the answer may be somewhere between that and Scotty from Star Trek.

I'm being a little facetious, in humor. I guess it's clear I'm not holding these guys to any gold standard. I appreciate some other aspects of what I consider a righteous effort to bring a dream to market while keeping price down, great warranty, etc. So I'm willing to forgive some amount of inexperience on their part. I've enjoyed watching the evolution of it, and as I've noted in the past, in the life cycle of a product consumer anticipation can be huge. I may have already gotten 135 bucks worth of that!!! Though maybe not the price for the four I have on order...

One day soon I'll be hopping and maybe it'll be so intermittently that it'll just be hopping mad. Til then I wait in anticipation. July looks like it might actually be my month...

I appreciate your thoughts on your hopper so far @Baron23 -- and am encouraged that it's working!

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HI Vapviking - thanks...yes, I sacrifice a small animal and say a prayer over my GH ever day and that seems to be working as its been rock solid with absolutely NO heat in the back end.

I think you may have missed my point which was, with regard to reliability and QA, an aerospace engineer (much less two of them) should be well familiar with reliability improvement techniques. Yet we still hear of folks with fatal failures (fatal to the vape) and some with many, many RMA's.

I read that the person I was responding to in that post was making excuses for them such as their supply line. Sorry, but if you are going to be a manufacture of ANYTHING supplier control is a major and non-optional function you must handle well.

I'm glad mine is working, but I'm still concerned about failure rate and, I will say it again, we certainly do not possess sufficient data to determine failure rate, but Hopper does. Personally, I'm not believe 5% until I see the data but these guys are staying way under the radar at a time they must KNOW that they are pissing people off with their continued delivery misses and their reliability issues.

They need to get out in front of this and communicate directly with their customer on these issues. Not saying anything allows speculation to run wild and we have seen people come on this board saying they have had it and are cancelling their orders.

I want them to succeed but success to my mind includes keeping shipping commitments and putting out a consistently reliable product.

Cheers

Baron23 said:

I think you may have missed my point which was, with regard to reliability and QA, an aerospace engineer (much less two of them) should be well familiar with reliability improvement techniques.

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I think you may be reading too much into them being 'aerospace engineer(s)'. As far as I know these guys started this product while still in school. Their real world aerospace experience is likely quite limited.

I'm not sure why they haven't brought on someone with manufacturing experience. It could be financial reasons or hubris.

I personally think it's quite amazing what they have created, so long as they can make it through the growing/learning pains I think they are going to do very well.

Whether or not anyone wants to admit it we are all very early adopters and there is going to be a certain amount of pain in that experience. To me it's very worth it as I do consider their product a 'game changer'.

Baron23 said:

HI Vapviking - thanks...yes, I sacrifice a small animal and say a prayer over my GH ever day and that seems to be working as its been rock solid with absolutely NO heat in the back end.

I think you may have missed my point which was, with regard to reliability and QA, an aerospace engineer (much less two of them) should be well familiar with reliability improvement techniques. Yet we still hear of folks with fatal failures (fatal to the vape) and some with many, many RMA's.

I read that the person I was responding to in that post was making excuses for them such as their supply line. Sorry, but if you are going to be a manufacture of ANYTHING supplier control is a major and non-optional function you must handle well.

I'm glad mine is working, but I'm still concerned about failure rate and, I will say it again, we certainly do not possess sufficient data to determine failure rate, but Hopper does. Personally, I'm not believe 5% until I see the data but these guys are staying way under the radar at a time they must KNOW that they are pissing people off with their continued delivery misses and their reliability issues.

They need to get out in front of this and communicate directly with their customer on these issues. Not saying anything allows speculation to run wild and we have seen people come on this board saying they have had it and are cancelling their orders.

I want them to succeed but success to my mind includes keeping shipping commitments and putting out a consistently reliable product.

Cheers

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They've been doing business this same way for years now. I guess they wont change until either the business folds or speaking to customers openly and honestly becomes unavoidable.

Someone knocked my Hopper off of a table onto tile from 3 or 4 feet. The opening of my frontend is now dented — partially obstructed and jagged against my lips. If the silicone condom didn't slip right off every time my frontend got hot, I'd use that and not care. But it does, so looks like I'll be RMAing my frontend.

YaFreekin Right said:

Whether or not anyone wants to admit it we are all very early adopters and there is going to be a certain amount of pain in that experience. To me it's very worth it as I do consider their product a 'game changer'.

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This seems to be true about the industry as a whole. So many of us are constantly attracted to/chasing the next new shiny thing. My collection is quite small compared to some but I already own one "early-adopted" vape that I now eye with a certain amount of regret. (Ironically, it is now the only fully functioning portable I own.) I really, really hope the hopper doesn't end up in that category.

Someone knocked my Hopper off of a table onto tile from 3 or 4 feet. The opening of my frontend is now dented — partially obstructed and jagged against my lips. If the silicone condom didn't slip right off every time my frontend got hot, I'd use that and not care. But it does, so looks like I'll be RMAing my frontend.

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Sorry to hear that happened to you. Hopefully, the GHL warranty process will work as well for you as for everyone else that has used it.

Note to self: When you finally get your hopper, never let it out of your grasp.

YaFreekin Right said:

I think you may be reading too much into them being 'aerospace engineer(s)'. As far as I know these guys started this product while still in school. Their real world aerospace experience is likely quite limited.

I'm not sure why they haven't brought on someone with manufacturing experience. It could be financial reasons or hubris.

I personally think it's quite amazing what they have created, so long as they can make it through the growing/learning pains I think they are going to do very well.

Whether or not anyone wants to admit it we are all very early adopters and there is going to be a certain amount of pain in that experience. To me it's very worth it as I do consider their product a 'game changer'.

Click to expand...

I didn't know about the still being students part. But in any case, I really don't disagree with you much if at all. However, engineering reliability in at the beginning, or scrambling to do so now, will pay them dividends in real $$.

I love my GH, it fits one of my major use cases extremely well, and I would love to buy another one or two if they were generally available and were reliable. I want these guys to succeed, but its my view that to do so they will have to make some large changes in some fundamental areas. Reliability engineering, supplier management and logistics, and customer/user group communications are among areas where they have room to improve.

Cheers

TheWhisper said:

Someone knocked my Hopper off of a table onto tile from 3 or 4 feet. The opening of my frontend is now dented — partially obstructed and jagged against my lips. If the silicone condom didn't slip right off every time my frontend got hot, I'd use that and not care. But it does, so looks like I'll be RMAing my frontend.

Click to expand...

Can't take a small rat tail file and some emery cloth and fix it up a bit. Can't see this type of mechanical damage being under warranty and getting an RMA...but who knows.

Mine arrived 12 hours ago. 27th May 2015 preorder in the UK. No heat in the backend, worked my way through three of my nine batteries, performing beyond expectations. If it lasted for ever I'd probably never buy another vape. Let's see...

I get that there may be some reliability issues with the hoppers. But they do have some experience, if anyone's forgotten their initial crowdsourced project.

Here's a strange one for ya'll to chew on.....

Almost 4 weeks into ownership of my hopper (stainless steel), I was hanging out on a beach this evening with some friends. I kept my hopper in a (prototype) storage tube for the trip so it had very minimal exposure to sand, aside from when I'd open the tube and pull out the hopper.

Long story short, halfway through our party on the beach I swap batteries, and notice the hopper doesn't turn on (no lights at all). "strange" I thought, "I thought both batteries were fully charged". So I swapped back to my original battery. Nothing, no lights nothing. I check the connection, confirm the correct battery orientation, nothing. No lights. So I put it away until I can get home, dry off, clean up, and try again.


Go to my Nitecore D2 and check a spare battery.... 3/4 charged, good enough, I'll try it. I toss it in the hopper and try to turn it on..... nothing, no lights!

WTF!! I spin the clicker a bit, check connections, clean threads. Pound the on/off button a few times.... then suddenly - RED LIGHT FLASH! - then nothing again. Clicks on and off, swapping batteries nothing.

Next thing I know after about 10 minutes of freaking around unscrewing and screwing back together again, I notice the lights sometimes come on when unscrewing the base.

Keep messing with the on/off button, when suddenly it's working again.


Here's the strange part - my hot back-end issue seems to be gone! I still don't know if it's because I'm using a freshly charged battery right now or what, but I cannot feel any heat I previously did around the clip on my back-end!

Luckily I captured a few great FLIR shots earlier today of my hot backend issues, so tomorrow I'm going to try to redo the testing and see if my issue really is resolved.


Coincidentally, I opened a warranty request for a hot back-end. HL actually shipped a replacement back-end to me yesterday, it will be hear sometime early next week.

I guess tomorrow morning I'll try to do some more testing to see if my hot back-end problems really did disappear with the resolution of the mysterious no-light issue I had. I'll know for certain by the battery life - hopefully I get more than 2 loads out of a single battery!

Baron23 said:

HI Vapviking - thanks...yes, I sacrifice a small animal and say a prayer over my GH ever day and that seems to be working as its been rock solid with absolutely NO heat in the back end.

I think you may have missed my point which was, with regard to reliability and QA, an aerospace engineer (much less two of them) should be well familiar with reliability improvement techniques. Yet we still hear of folks with fatal failures (fatal to the vape) and some with many, many RMA's.

I read that the person I was responding to in that post was making excuses for them such as their supply line. Sorry, but if you are going to be a manufacture of ANYTHING supplier control is a major and non-optional function you must handle well.

I'm glad mine is working, but I'm still concerned about failure rate and, I will say it again, we certainly do not possess sufficient data to determine failure rate, but Hopper does. Personally, I'm not believe 5% until I see the data but these guys are staying way under the radar at a time they must KNOW that they are pissing people off with their continued delivery misses and their reliability issues.

They need to get out in front of this and communicate directly with their customer on these issues. Not saying anything allows speculation to run wild and we have seen people come on this board saying they have had it and are cancelling their orders.

I want them to succeed but success to my mind includes keeping shipping commitments and putting out a consistently reliable product.

Cheers

Click to expand...

Could not have put it any better!!

Ratchett said:

Here's a strange one for ya'll to chew on.....

Almost 4 weeks into ownership of my hopper (stainless steel), I was hanging out on a beach this evening with some friends. I kept my hopper in a (prototype) storage tube for the trip so it had very minimal exposure to sand, aside from when I'd open the tube and pull out the hopper.

Long story short, halfway through our party on the beach I swap batteries, and notice the hopper doesn't turn on (no lights at all). "strange" I thought, "I thought both batteries were fully charged". So I swapped back to my original battery. Nothing, no lights nothing. I check the connection, confirm the correct battery orientation, nothing. No lights. So I put it away until I can get home, dry off, clean up, and try again.


Go to my Nitecore D2 and check a spare battery.... 3/4 charged, good enough, I'll try it. I toss it in the hopper and try to turn it on..... nothing, no lights!

WTF!! I spin the clicker a bit, check connections, clean threads. Pound the on/off button a few times.... then suddenly - RED LIGHT FLASH! - then nothing again. Clicks on and off, swapping batteries nothing.

Next thing I know after about 10 minutes of freaking around unscrewing and screwing back together again, I notice the lights sometimes come on when unscrewing the base.

Keep messing with the on/off button, when suddenly it's working again.


Here's the strange part - my hot back-end issue seems to be gone! I still don't know if it's because I'm using a freshly charged battery right now or what, but I cannot feel any heat I previously did around the clip on my back-end!

Luckily I captured a few great FLIR shots earlier today of my hot backend issues, so tomorrow I'm going to try to redo the testing and see if my issue really is resolved.


Coincidentally, I opened a warranty request for a hot back-end. HL actually shipped a replacement back-end to me yesterday, it will be hear sometime early next week.

I guess tomorrow morning I'll try to do some more testing to see if my hot back-end problems really did disappear with the resolution of the mysterious no-light issue I had. I'll know for certain by the battery life - hopefully I get more than 2 loads out of a single battery!

Click to expand...

That sounds really strange, and kind of maddening. I can see having a live hopper, or a dead one. But it sounds like yours went somewhere in between-- zombie vape!

Ratchett said:

Here's the strange part...

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dude i swear these things are so unpredictable...ive had issues where i could fix it by just clicking off then back on sometimes and ive had issues where i tried the on/off but then tried it again in 1-2 days and it fixed itself (just sitting on a shelf without even touching it). if anyone can explain that id like to hear it, but i swear it has happened to me at least 3 times each way where i fixed it by those 2 different methods...im a science-dude who likes to narrow down variables to get an answer, but was that divine intervention?

Hi,

first of all, excuse my bad english but I will do my very best.

I'm Hogni from Berlin, Germany. Homebrewer and -grower, Cannabis aficionado since '73 (no, i'm not SO old, just started in my very early years ;-)


Here my first post:

In June at Mary Jane Convention in Berlin I've tested the GH at exhibitioner "Verdampftnochmal", the only one who sells the GH in Germany. Have tried a lot of Vaps, but I was very impressed by this tiny beast. Size, design, taste and a lot of vape, especially in combination with a watertool - wow!

I would like to buy one so much. But for the high price here in Germany directly at GHL. A friend of mine travels a few times a year to the US. He would bring me one along.

The day after MJC I started my online investigations about the GH and have found this thread. Have read/glanced the whole thing - lot of work! But a very interesting journey through history of GH-developement.

After reading this thread here is my conclusion:

1) GH IS really a good vap to me - if it works reliable
2) Up to now a lot of outgoing GHs do not - from the beginning or after a while
3) So risk to get a bad one is still to high. LL waranty makes no sense to me while international shipping costs are really high.
4) As I remember a few weeks/months (?) ago GHL told , they have solved their probs with bad backends. Reading your newer statements this seems not to be fact.
5) 5%, 10 or 15% is irrelevant. But there is a lack of communication at GHL with regard to their technical issues.
6) Why does none of you ask them for it directly? As I remember slcbdco is living in the neighborhood of GHL and is visiting them sometimes. Please ask them for the current stand of play!
7) My order unfortunally has to wait until all technical probs are solved - or not. I'm hot but not so hot to burn my fingers in two senses aside my money. I'm waiting for the oil end too.

Greetings from sunny Berlin!

Ratchett said:

Here's a strange one for ya'll to chew on.....

Almost 4 weeks into ownership of my hopper (stainless steel), I was hanging out on a beach this evening with some friends. I kept my hopper in a (prototype) storage tube for the trip so it had very minimal exposure to sand, aside from when I'd open the tube and pull out the hopper.

Long story short, halfway through our party on the beach I swap batteries, and notice the hopper doesn't turn on (no lights at all). "strange" I thought, "I thought both batteries were fully charged". So I swapped back to my original battery. Nothing, no lights nothing. I check the connection, confirm the correct battery orientation, nothing. No lights. So I put it away until I can get home, dry off, clean up, and try again.


Go to my Nitecore D2 and check a spare battery.... 3/4 charged, good enough, I'll try it. I toss it in the hopper and try to turn it on..... nothing, no lights!

WTF!! I spin the clicker a bit, check connections, clean threads. Pound the on/off button a few times.... then suddenly - RED LIGHT FLASH! - then nothing again. Clicks on and off, swapping batteries nothing.

Next thing I know after about 10 minutes of freaking around unscrewing and screwing back together again, I notice the lights sometimes come on when unscrewing the base.

Keep messing with the on/off button, when suddenly it's working again.


Here's the strange part - my hot back-end issue seems to be gone! I still don't know if it's because I'm using a freshly charged battery right now or what, but I cannot feel any heat I previously did around the clip on my back-end!

Luckily I captured a few great FLIR shots earlier today of my hot backend issues, so tomorrow I'm going to try to redo the testing and see if my issue really is resolved.


Coincidentally, I opened a warranty request for a hot back-end. HL actually shipped a replacement back-end to me yesterday, it will be hear sometime early next week.

I guess tomorrow morning I'll try to do some more testing to see if my hot back-end problems really did disappear with the resolution of the mysterious no-light issue I had. I'll know for certain by the battery life - hopefully I get more than 2 loads out of a single battery!

Click to expand...

@Ratchett - sorry for your experience, and I have a couple thoughts for you (and @akwardsauce). From your description of it starting to work again, have you tried/monitored if it works when not screwed on tight? Like screw it on all the way, and then back it off (counterclockwise) and following the clock dial to see if loosening it to 11:00 or 10:00, etc. makes a difference.

Also for you and @akwardsauce, isn't there a sleep mode that isn't truly off, so you need to click it on and off to reset (or something like that)? Could your gh be stuck in sleep mode?

That's the best I got...especially since I haven't received my gh yet! Hope it helps.

Ratchett said:

Here's a strange one for ya'll to chew on.....

Almost 4 weeks into ownership of my hopper (stainless steel), I was hanging out on a beach this evening with some friends. I kept my hopper in a (prototype) storage tube for the trip so it had very minimal exposure to sand, aside from when I'd open the tube and pull out the hopper.

Long story short, halfway through our party on the beach I swap batteries, and notice the hopper doesn't turn on (no lights at all). "strange" I thought, "I thought both batteries were fully charged". So I swapped back to my original battery. Nothing, no lights nothing. I check the connection, confirm the correct battery orientation, nothing. No lights. So I put it away until I can get home, dry off, clean up, and try again.


Go to my Nitecore D2 and check a spare battery.... 3/4 charged, good enough, I'll try it. I toss it in the hopper and try to turn it on..... nothing, no lights!

WTF!! I spin the clicker a bit, check connections, clean threads. Pound the on/off button a few times.... then suddenly - RED LIGHT FLASH! - then nothing again. Clicks on and off, swapping batteries nothing.

Next thing I know after about 10 minutes of freaking around unscrewing and screwing back together again, I notice the lights sometimes come on when unscrewing the base.

Keep messing with the on/off button, when suddenly it's working again.


Here's the strange part - my hot back-end issue seems to be gone! I still don't know if it's because I'm using a freshly charged battery right now or what, but I cannot feel any heat I previously did around the clip on my back-end!

Luckily I captured a few great FLIR shots earlier today of my hot backend issues, so tomorrow I'm going to try to redo the testing and see if my issue really is resolved.


Coincidentally, I opened a warranty request for a hot back-end. HL actually shipped a replacement back-end to me yesterday, it will be hear sometime early next week.

I guess tomorrow morning I'll try to do some more testing to see if my hot back-end problems really did disappear with the resolution of the mysterious no-light issue I had. I'll know for certain by the battery life - hopefully I get more than 2 loads out of a single battery!

Click to expand...

That's pretty strange story man... But it's an encouraging story in my opinion !
Do you remember what was the few last actions you did before the hopper come back alive ? They are maybe some clues there.
Maybe this would leave us with a kind of fix-yourself-manual GH, a wiki :-)

Anyway, glad that you have your hopper back again and with no hot backend ! This is my concern for now..
They do not want to only sent me a replacement backend, I need to send the whole unit from Belgium to their test lab. F*** it, it's working for now ! :-)

Hogni said:

Hi,

first of all, excuse my bad english but I will do my very best.

I'm Hogni from Berlin, Germany. Homebrewer and -grower, Cannabis aficionado since '73 (no, i'm not SO old, just started in my very early years ;-)


Here my first post:

In June at Mary Jane Convention in Berlin I've tested the GH at exhibitioner "Verdampftnochmal", the only one who sells the GH in Germany. Have tried a lot of Vaps, but I was very impressed by this tiny beast. Size, design, taste and a lot of vape, especially in combination with a watertool - wow!

I would like to buy one so much. But for the high price here in Germany directly at GHL. A friend of mine travels a few times a year to the US. He would bring me one along.

The day after MJC I started my online investigations about the GH and have found this thread. Have read/glanced the whole thing - lot of work! But a very interesting journey through history of GH-developement.

After reading this thread here is my conclusion:

1) GH IS really a good vap to me - if it works reliable
2) Up to now a lot of outgoing GHs does not - from the beginning or after a while
3) So risk to get a bad one is still to high. LL waranty makes no sense to me while international shipping costs are really high.
4) As I remember a few weeks/months (?) ago GHL told , they have solved their probs with bad backends. Reading your newer statements this seems not to be fact.
5) 5%, 10 or 15% is irrelevant. But there is a lack of communication at GHL with regard to their technical issues.
6) Why does none of you ask them for it directly? As I remember slcbdco is living in the neighborhood of GHL and is visiting them sometimes. Please ask them for the current stand of play!
7) My order unfortunally has to wait until all technical probs are solved - or not. I'm hot but not so hot to burn my fingers in two senses. I'm waiting for the oil end too.

Greetings from sunny Berlin!

Click to expand...

Hey neighbour, I bought mine at Verdampftnochmal to be shipped to Belgium ^^
And yeah ! Why some of you guys, nearby GHL, would visit their offices to grab some "live news" ? That would be awesome ! but not sure if it's that even possible..


Positive attitude now:
My hopper is working fine for about 3 weeks now (except hottie story, positive att).
I'm using it everyday for my way back to work, it's very pleasant and stealthy (Mj not allowed in Belgium).

In the past (1 month ago), I lost almost 30 minutes for my combustion habit, no way that I smoked into the car. So, you know: finding an hidden place, rolling, going outside, etc..
My hopper help me make the switch again ! I was on standby for vape for 2 years now with all the accessory and cleaning tools for my Q and my IOLite, a shame...
With the hopper, I enter my car, unsrew, putting stuff in it with my palm, screw back => 1 minute scenario. And then, when stuck in the traffic jam, click hopper ON, let's take a big hit ^^

I nearly save 29 minutes of my time everyday and maybe 10 years of life longevity from switching to vape, who knows ! :-) (or maybe not... :-P)


Tip/thinking on the GH:
It's not a session vape, I needed to slighty change my habit on this. In my opinion, the best way to use the hopper is taking a long hit or two (15/20 secs draw) and then let it sleep away for 5 or 10 minutes. and then take a hit again, etc..
That way, he is doing a great job, it's pleasant ! I'm very well medicated and I can continue my activity without interruption.

Whatever I said, batteries seems to not go lower than 3,8/3,7V: showned on my Xtar charger

I'm thinking about all the dust that is entering trough the hopper intake holes and it's making me mad ^^ How to avoid/clean that ? Dry hair in spray ? Like for computer/electronic stuff ?


Cheers you all

TheWhisper said:

Someone knocked my Hopper off of a table onto tile from 3 or 4 feet. The opening of my frontend is now dented — partially obstructed and jagged against my lips. If the silicone condom didn't slip right off every time my frontend got hot, I'd use that and not care. But it does, so looks like I'll be RMAing my frontend.

Click to expand...

I recall a member reporting having asked and having been told that 'spare' mouthpieces would be available for purchase. I do hope you get warranty coverage, though! It wouldbe good news for us all.

Ratchett said:

Here's a strange one for ya'll to chew on.....

Almost 4 weeks into ownership of my hopper (stainless steel), I was hanging out on a beach this evening with some friends. I kept my hopper in a (prototype) storage tube for the trip so it had very minimal exposure to sand, aside from when I'd open the tube and pull out the hopper.

Long story short, halfway through our party on the beach I swap batteries, and notice the hopper doesn't turn on (no lights at all). "strange" I thought, "I thought both batteries were fully charged". So I swapped back to my original battery. Nothing, no lights nothing. I check the connection, confirm the correct battery orientation, nothing. No lights. So I put it away until I can get home, dry off, clean up, and try again.


Go to my Nitecore D2 and check a spare battery.... 3/4 charged, good enough, I'll try it. I toss it in the hopper and try to turn it on..... nothing, no lights!

WTF!! I spin the clicker a bit, check connections, clean threads. Pound the on/off button a few times.... then suddenly - RED LIGHT FLASH! - then nothing again. Clicks on and off, swapping batteries nothing.

Next thing I know after about 10 minutes of freaking around unscrewing and screwing back together again, I notice the lights sometimes come on when unscrewing the base.

Keep messing with the on/off button, when suddenly it's working again.


Here's the strange part - my hot back-end issue seems to be gone! I still don't know if it's because I'm using a freshly charged battery right now or what, but I cannot feel any heat I previously did around the clip on my back-end!

Luckily I captured a few great FLIR shots earlier today of my hot backend issues, so tomorrow I'm going to try to redo the testing and see if my issue really is resolved.


Coincidentally, I opened a warranty request for a hot back-end. HL actually shipped a replacement back-end to me yesterday, it will be hear sometime early next week.

I guess tomorrow morning I'll try to do some more testing to see if my hot back-end problems really did disappear with the resolution of the mysterious no-light issue I had. I'll know for certain by the battery life - hopefully I get more than 2 loads out of a single battery!

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From operational to crap and back to functional, possibly better status -- all in one day?
They don't call you @Ratchett for nothin'!

Continue rigorous testing....

Mr. Me2 said:

Also for you and @akwardsauce, isn't there a sleep mode that isn't truly off, so you need to click it on and off to reset (or something like that)? Could your gh be stuck in sleep mode?

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The sleep mode is actually a byproduct of the Grasshopper having a physical mechanism for an on/off switch, and also having an auto shutoff timer. When it shuts off automatically, the clicker is still in the on position, so you have to click it off before you can click it on again.

Think of it like a light bulb with a 5 minute timer. When the light turned off you would still have to turn the light switch down and then back up to turn the lights on again.

ElectropoK said:

In my opinion, the best way to use the hopper is taking a long hit or two (15/20 secs draw) and then let it sleep away for 5 or 10 minutes. and then take a hit again, etc..

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That's how I use mine 90% of the time and it performs wonderfully in that scenario. No need for the silicone condom, water, or anything else.

Hogni said:

LL waranty makes no sense to me while international shipping costs are really high.

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That was why I ordered my Hopper from Verdampftnochmal, they have a 2 year warranty. It cost me a few bucks more than ordering from Hopper Labs incl. shipping and import sales tax. I'm not sure if your friend travelling to the US would be that helpful, as you cannot just order them for next day delivery from Hopper Labs, can you? Afaik there still is a waiting time.

ElectropoK said:

Do you remember what was the few last actions you did before the hopper come back alive ? They are maybe some clues there.
Maybe this would leave us with a kind of fix-yourself-manual GH, a wiki :-)

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Sadly I don't recall the exact actions I took (I was half drunk and annoyed by this point that my hopper died. I do remember furiously clicking multiple times (sometimes clicking VERY hard) - when finally one of those clicks made the light flash red - a glimmer of hope.

At that point I tried clicking some more, unscrewed the back end to swap batteries and just as I first unscrewed there was a quick flash of red again.

I unscrewed the back end and screwed it together several times, swapped batteries (for a third time) and it just started working again.

I believe it was a combination of the clicking and unscrewing which for whatever reason "fixed" the issue.

Later today I'll try to take some FLIR shots to see if the hopper really is running better now

Hi Hammahead,

would order to a common friends adress in the US. I know travelling times of my german friend a few months before. So I can order just in time - no shipping costs, no VAT, no import sales tax, spares a lot of money, about 100 € ;-). Money for goodies from GHL and Ratchett (like your meaningful stuff and your engagement very much!)
Congrats to your De Verdamper. One of the best! Love its laboratory style and performance.