Concupiscient
Well-Known Member
The words are real - no vendor nor product is mentioned. It's all about what U think a 30 day low price guarantee is ...
Very reputable vendor offers a seasonal celebration discount, reducing price on its site.
Purchase ... Receipt & use
... discover need for accessories, so go back to site and
see 4th of July celebration discount 2x the other ...
Looked @ webpage, saw the XYZY endorsement logo re 30 day lowest price guarantee, DID NOT CHECK THE DTEALS, ... I know how i feel comes across below, doesnt make me rirght, though!
Here it is:
What's your take?
Very reputable vendor offers a seasonal celebration discount, reducing price on its site.
Purchase ... Receipt & use
... discover need for accessories, so go back to site andsee 4th of July celebration discount 2x the other ...
Looked @ webpage, saw the XYZY endorsement logo re 30 day lowest price guarantee, DID NOT CHECK THE DTEALS, ... I know how i feel comes across below, doesnt make me rirght, though!
Here it is:
* Hi,I sincerely apologize but due to the amount of time that has passed since the initial purchase we are unable to add any further discounts to the order. That being said, feel free to give us a shout on your next order and we can provide you with free rush processing. Thanks James! Happy fourth of July!
** Your association with Norton AV and it's low price guarantee suggests a 30 day period. I should have included that originally - sorry. Pls relook.
* Hi, I apologize for any confusion, the 30 day guarantee would kick in if you purchased an item on our site and shortly after saw that we had lowered the price. There is a 72 hour window if you were to find it on another site.We typically do not credit the difference for coupons but we will make exceptions if the customer contacts us within a 24 hour period. Unfortunately because it has been a few weeks since the transaction I am unable to provide any further refunds/discounts.That being said, feel free to give me a call when you place your next order and I will be more than happy to provide you with a free rush or a nice discount.
** I am disappointed - I was actually looking to purchase an accessory or two when I noticed the XYZY Price guarantee ... read rule, it applied, and I asked for consideration. (Purchased at summer special - saw new special). You and I are experiencing for ouselves how a rigged system operates.Are you certain the XY price guarantee endorsement as it appears on your site does not apply? Is your business policy in this regard different from their guarantee? You offered a sale for a limited time and I bought; less than 30 says later you offer a larger discount sale for a limited time and I claim the difference ... in virtue of the expectations the XY approved vendor endorsement.
* Hi, I completely understand. Although I'm unable to offer a refund, I was successfully able to get management to approve the addition of YY shopper points to your account, which can be used towards any future purchase. I hope this helps. Thanks.
** Thank you - but no. Refunding the difference is approximately XX$. That is cash back in my pocket, You speak now of approving a $XX credit to use @ your store?
Please, at a minimum, honor the guarantee. Nothing in the offer and exchange in the 1st transaction voids the guarantee, The guarantee returns XX$. This isn't a negotiation, friends ... And, it would greatly benefit your business image to use an inconvenience factor of 5 applied to the store credit.
* Hi - Again, I understand where you are coming from but there was a misunderstanding when reading our XYZY Guarantee. We will honor a refund if you find a lower item price on our site within 30 days of purchase. We will honor a refund if you find a lower item price on a different site within 72 hours. We do not however state we will honor a refund for the difference between coupons. That being said we would like to offer you the 200 reward points as some sort of compensation.Please let me know if you have any further questions and I'd be more than happy to help out. Thank you
** On 6/22, item purchase price on your site = XXX ... item right now is YYY on your site.
During business/patriotic periods add'l discounts were given by you ... i found the lower item price ... within 30 days.
* Hi - Item price refers to the MSRP pricing on the item itself, this does not include discounts.
If you hover over the "restrictions apply" section on the Low Price Guarantee form, you will see a window pop up that states "does not include sitewide discounts or coupons". Again, all that being said, we can still provide you with the 200 reward points.Thank you
** Thank you for the answers. This is my understanding: - An item available for purchase on your site is generally listed close to the msrp. You offer occasional incentives to buy by disscounting/lowering the purchase price. - The 30 day lowest price guarantee does not apply to changes resulting from a business decision regarding the internal incentive.
I agree, too, that on the surface some would misunderstand the meaning the sign and endorsement ... I neglected my obligation to inform myself of the restrictions under which the guaranteed lowest price guarantee is structured; I did not seek out the available details.
I mislead myself ... The reality is significantly different from implied expectations.This is fodder for those ... hoping for renewal.
* Hi - I completely see your point of view and I do understand how this detail could have been overlooked. We still want to make sure you receive some sort of compensation for being a loyal customer and thus why we will be adding in the XX reward points that you can use towards virtually anything on our site. Also, as an added token of appreciation, please give me a call when you would like to place your next order and I will also be happy to include a free rush for you.You can reach me on my direct line at nonamehere.
That's it ...** Your association with Norton AV and it's low price guarantee suggests a 30 day period. I should have included that originally - sorry. Pls relook.
* Hi, I apologize for any confusion, the 30 day guarantee would kick in if you purchased an item on our site and shortly after saw that we had lowered the price. There is a 72 hour window if you were to find it on another site.We typically do not credit the difference for coupons but we will make exceptions if the customer contacts us within a 24 hour period. Unfortunately because it has been a few weeks since the transaction I am unable to provide any further refunds/discounts.That being said, feel free to give me a call when you place your next order and I will be more than happy to provide you with a free rush or a nice discount.
** I am disappointed - I was actually looking to purchase an accessory or two when I noticed the XYZY Price guarantee ... read rule, it applied, and I asked for consideration. (Purchased at summer special - saw new special). You and I are experiencing for ouselves how a rigged system operates.Are you certain the XY price guarantee endorsement as it appears on your site does not apply? Is your business policy in this regard different from their guarantee? You offered a sale for a limited time and I bought; less than 30 says later you offer a larger discount sale for a limited time and I claim the difference ... in virtue of the expectations the XY approved vendor endorsement.
* Hi, I completely understand. Although I'm unable to offer a refund, I was successfully able to get management to approve the addition of YY shopper points to your account, which can be used towards any future purchase. I hope this helps. Thanks.
** Thank you - but no. Refunding the difference is approximately XX$. That is cash back in my pocket, You speak now of approving a $XX credit to use @ your store?
Please, at a minimum, honor the guarantee. Nothing in the offer and exchange in the 1st transaction voids the guarantee, The guarantee returns XX$. This isn't a negotiation, friends ... And, it would greatly benefit your business image to use an inconvenience factor of 5 applied to the store credit.
* Hi - Again, I understand where you are coming from but there was a misunderstanding when reading our XYZY Guarantee. We will honor a refund if you find a lower item price on our site within 30 days of purchase. We will honor a refund if you find a lower item price on a different site within 72 hours. We do not however state we will honor a refund for the difference between coupons. That being said we would like to offer you the 200 reward points as some sort of compensation.Please let me know if you have any further questions and I'd be more than happy to help out. Thank you
** On 6/22, item purchase price on your site = XXX ... item right now is YYY on your site.
During business/patriotic periods add'l discounts were given by you ... i found the lower item price ... within 30 days.
* Hi - Item price refers to the MSRP pricing on the item itself, this does not include discounts.
If you hover over the "restrictions apply" section on the Low Price Guarantee form, you will see a window pop up that states "does not include sitewide discounts or coupons". Again, all that being said, we can still provide you with the 200 reward points.Thank you
** Thank you for the answers. This is my understanding: - An item available for purchase on your site is generally listed close to the msrp. You offer occasional incentives to buy by disscounting/lowering the purchase price. - The 30 day lowest price guarantee does not apply to changes resulting from a business decision regarding the internal incentive.
I agree, too, that on the surface some would misunderstand the meaning the sign and endorsement ... I neglected my obligation to inform myself of the restrictions under which the guaranteed lowest price guarantee is structured; I did not seek out the available details.
I mislead myself ... The reality is significantly different from implied expectations.This is fodder for those ... hoping for renewal.
* Hi - I completely see your point of view and I do understand how this detail could have been overlooked. We still want to make sure you receive some sort of compensation for being a loyal customer and thus why we will be adding in the XX reward points that you can use towards virtually anything on our site. Also, as an added token of appreciation, please give me a call when you would like to place your next order and I will also be happy to include a free rush for you.You can reach me on my direct line at nonamehere.
What's your take?
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