Crafty/Crafty+ by Storz & Bickel

vapviking

vapviking

Old & In the Way
scroopy noopers said:
@grokit did they send you back the faulty unit?
My charge port was loose and eventually stopped working, had about 80hrs. Now storz bickel want 129 Euros as it's not repairable. It's already cost £18 to post to germany :(
Click to expand...
It's rare to hear bad cs experiences with Germany S&B. One member got a new replacement for a piece he bought used on ebay that smelled/tasted bad!
Did you make request for RMA before sending it in? In US, I got a pre-paid mail label after filling out the online form and getting the "RMA approval" based, I guess, on what I told them was the problem -a faulty charger or charge plug receptacle on Mighty.
I suggest politely asking them what will be replaced, i.e. exactly what you will get in return, and if a new warranty term will begin. New replacement piece with new warranty term would be the only circumstance under which I would even consider paying this very high fee, and that would be after trying to negotiate it down with a customer loyalty argument (as opposed to cursing them out).
 
vapviking,
scroopy noopers

scroopy noopers

New Member
vapviking said:
It's rare to hear bad cs experiences with Germany S&B. One member got a new replacement for a piece he bought used on ebay that smelled/tasted bad!
Did you make request for RMA before sending it in? In US, I got a pre-paid mail label after filling out the online form and getting the "RMA approval" based, I guess, on what I told them was the problem -a faulty charger or charge plug receptacle on Mighty.
I suggest politely asking them what will be replaced, i.e. exactly what you will get in return, and if a new warranty term will begin. New replacement piece with new warranty term would be the only circumstance under which I would even consider paying this very high fee, and that would be after trying to negotiate it down with a customer loyalty argument (as opposed to cursing them out).
Click to expand...

I phoned amazon and explained everything, they are going to handle it from here and S&B have said they will send my crafty back to me tomorrow, then I'm dropping it off at a click point in my area. Should have done this first instead of RMA I would have had a refund or replacement by now if I did! It's been way more than 30 days and amazon are still gonna sort it :)

S&B Germany tech support said that my charge port was physically impacted and not covered by the warranty at all. When it started playing up I did wiggle the cable and hold it in position to get it to charge, was never rough with it. I should have said it smelled and tasted bad too! I've only had it a couple of months anyway and the warranty hasn't helped, I may have been able to knock it down from 130 Euro if I pushed.. Maybe the different style charge port on the mighty is covered but not the craftys micro usb? I was in two minds for months before I got the crafty!, knew I should have got the Might
 
scroopy noopers,
vapviking

vapviking

Old & In the Way
scroopy noopers said:
I phoned amazon and explained everything, they are going to handle it from here and S&B have said they will send my crafty back to me tomorrow, then I'm dropping it off at a click point in my area. Should have done this first instead of RMA I would have had a refund or replacement by now if I did! It's been way more than 30 days and amazon are still gonna sort it :)

S&B Germany tech support said that my charge port was physically impacted and not covered by the warranty at all. When it started playing up I did wiggle the cable and hold it in position to get it to charge, was never rough with it. I should have said it smelled and tasted bad too! I've only had it a couple of months anyway and the warranty hasn't helped, I may have been able to knock it down from 130 Euro if I pushed.. Maybe the different style charge port on the mighty is covered but not the craftys micro usb? I was in two minds for months before I got the crafty!, knew I should have got the Might
Click to expand...
What a hassle, as we used to say.
Did you by Crafty on Amazoncom? In UK? And they are going to handle a warranty return/exchange that will be a different result? You were able to speak with Amazon on the phone? Sorry for all the ???? but I'm surprised by all this!
Best of luck and, btw
Welcome!
 
scroopy noopers

scroopy noopers

New Member
vapviking said:
What a hassle, as we used to say.
Did you by Crafty on Amazoncom? In UK? And they are going to handle a warranty return/exchange that will be a different result? You were able to speak with Amazon on the phone? Sorry for all the ???? but I'm surprised by all this!
Best of luck and, btw
Welcome!
Click to expand...

Thanks man! Yeah amazon uk, it was £195 new. They said they would handle it and should able to refund me when they receive the item but I guess they have to inspect it first. I went on amazon returns and clicked call me spoke to someone and they sent me a return label like 5 min later. I was surprised too! Really quick and easy.
I wonder if S&B will send me back the unit after it's been opened up..
 
scroopy noopers,
S

snobird

Member
Hello,

I am on the market for a 18mm water tool adapter for my Crafty.
Just noticed this item from Grizzly in my search today.
Has anyone tried this one, or am I better off with the VapingFans version?

18mm-mighty-crafty-adapter-600x630.png
 
vapviking

vapviking

Old & In the Way
snobird said:
Hello,

I am on the market for a 18mm water tool adapter for my Crafty.
Just noticed this item from Grizzly in my search today.
Has anyone tried this one, or am I better off with the VapingFans version?

18mm-mighty-crafty-adapter-600x630.png
Click to expand...
Have not seen this one before now and my main question is, Is this made of glass? Or is it a composite material. If this is 100% glass, I want one ASAP!
 
vapviking,
K

Kasish

Well-Known Member
I dont know maybe im lazy as F but wouldnt it be nice if the craftys app saved the last status of your battery?
 
Kasish,
vapviking

vapviking

Old & In the Way
Kasish said:
I dont know maybe im lazy as F but wouldnt it be nice if the craftys app saved the last status of your battery?
Click to expand...
Geez. You must be lazy as F! (ha!)
If you've done a bowl or two, or forget how many, assume Crafty's status is medium to low. Charge it! Why take a chance?
I used Crafty for about 5 months and could only use an app every couple of weeks when my daughter came for a visit! I had no smart phone...
The S&B app apparently needs updating anyway, folks say it has not stayed compatable with newer systems. Won't open at all unless it can find Crafty, right? At that point, when it does open, 'last' status is moot.

Maybe @ligi has some insight? He's made a nice Crafty app.
 
vapviking,
B

biohacker

Well-Known Member
My newer model Crafty has hit 5 hours without a single issue. What a pet peeve it is that they designed it so bluetooth isn't activated until the unit is actually fully turned on. Previous Crafty's all it took was a quick tap of the power button to engage the BT without turning on the Crafty, but now I need to start adding heat to it just to see the battery status, or change temp profile, etc.

I swear my newer Crafty also "feels" more solid in my hand....no creaks and squeaks and the stir tool doesn't wiggle around now. I'm liking the Crafty more than I expected! Still putting the Mighty's through the ringer too!

Cooling Unit's are simply amazing things!
 
Mr. Me2

Mr. Me2

Well-Known Member
biohacker said:
My newer model Crafty has hit 5 hours without a single issue. What a pet peeve it is that they designed it so bluetooth isn't activated until the unit is actually fully turned on. Previous Crafty's all it took was a quick tap of the power button to engage the BT without turning on the Crafty, but now I need to start adding heat to it just to see the battery status, or change temp profile, etc.

I swear my newer Crafty also "feels" more solid in my hand....no creaks and squeaks and the stir tool doesn't wiggle around now. I'm liking the Crafty more than I expected! Still putting the Mighty's through the ringer too!

Cooling Unit's are simply amazing things!
Click to expand...
Good news! I'm hoping to get my replacement Crafty today. Fingers crossed...
 
vapviking

vapviking

Old & In the Way
biohacker said:
My newer model Crafty has hit 5 hours without a single issue. What a pet peeve it is that they designed it so bluetooth isn't activated until the unit is actually fully turned on. Previous Crafty's all it took was a quick tap of the power button to engage the BT without turning on the Crafty, but now I need to start adding heat to it just to see the battery status, or change temp profile, etc.

I swear my newer Crafty also "feels" more solid in my hand....no creaks and squeaks and the stir tool doesn't wiggle around now. I'm liking the Crafty more than I expected! Still putting the Mighty's through the ringer too!

Cooling Unit's are simply amazing things!
Click to expand...
For me, the whole app thing was an unnecessary pain; after the honeymoon I just wasn't into a whole other device in the mix.

The creaks and squeaks come with age and use, I guess. Just like us! It may have been that my Craftys never got old (died young, so sad) but I didn't notice many creaks until Mighty had several months of daily use on it. It's most disturbing when it happens upon loosening/tightening the c/u.

I agree that the C/U is a great piece of tech and works amazingly well but overall I'm ready to say that S&B could have done a lot better with the design of the entire casing, both Mighty and Crafty, including but not limited to the way the c/u mounts. One does not have to look far to see some great housing designs (Pax2, Grasshopper). We hear so often here about chipped fins, split housings, chipped c/u mount...Other than some battery or heat issues, these are the things we hear about over and over.

It's just a good thing these vapes work so well...or, well, I don't know...


Hey, @Mr. Me2 I hope you're calling in sick today!
I believe you are in on the tail end of a good customer service anecdote -- your own!
 
Last edited:
Hotz

Hotz

Well-Known Member
Question for those who live in the US,

I live in Brazil, if I send my product warranty in Germany and ask them to resend the US address (a friend's house to bring me the new / repaired product), the US government charges a tax of this unit entering the country?

Thanks
 
Hotz,
Mr. Me2

Mr. Me2

Well-Known Member
vapviking said:
For me, the whole app thing was an unnecessary pain; after the honeymoon I just wasn't into a whole other device in the mix.

The creaks and squeaks come with age and use, I guess. Just like us! It may have been that my Craftys never got old (died young, so sad) but I didn't notice many creaks until Mighty had several months of daily use on it. It's most disturbing when it happens upon loosening/tightening the c/u.

I agree that the C/U is a great piece of tech and works amazingly well but overall I'm ready to say that S&B could have done a lot better with the design of the entire casing, both Mighty and Crafty, including but not limited to the way the c/u mounts. One does not have to look far to see some great housing designs (Pax2, Grasshopper). We hear so often here about chipped fins, split housings, chipped c/u mount...Other than some battery or heat issues, these are the things we hear about over and over.

It's just a good thing these vapes work so well...or, well, I don't know...


Hey, @Mr. Me2 I hope you're calling in sick today!
I believe you are in on the tail end of a good customer service anecdote -- your own!
Click to expand...
I do feel a little tickle in my throat while I sit at home and convalesce...
 
Pharoh

Pharoh

Well-Known Member
Did the firmware v2.1 make any noticeable improvements over firmware v2.08? I just noticed there had been a newer firmware and I am curious...Thanks!
 
Pharoh,
K

Kasish

Well-Known Member
Pharoh said:
Did the firmware v2.1 make any noticeable improvements over firmware v2.08? I just noticed there had been a newer firmware and I am curious...Thanks!
Click to expand...
If my old one wasnt faulty from the start, then th 2.1 gives me about a bowl more per charge.
 
Kasish,
Pharoh

Pharoh

Well-Known Member
Kasish said:
If my old one wasnt faulty from the start, then th 2.1 gives me about a bowl more per charge.
Click to expand...
I had a response from Storz & Bickel.... They said v.2.08 is the most up to date in the USA.. That doesn't make sense to me.... Are you in the USA??
 
Pharoh,
K

Kasish

Well-Known Member
Pharoh said:
I had a response from Storz & Bickel.... They said v.2.08 is the most up to date in the USA.. That doesn't make sense to me.... Are you in the USA??
Click to expand...
No i deal with the European side..
Edit - they might want to finish what the already have in Stock in the USA.
 
Kasish,
Mr. Me2

Mr. Me2

Well-Known Member
Thought that I'd report that a got a replacement Crafty today after I sent in my warranty claim because of the red and yellow lights of death. The replacement unit serial number starts with CY054.

The puppy is charging as we speak. Come on...please CHARGE FASTER!!!
 
vapviking

vapviking

Old & In the Way
Mr. Me2 said:
Thought that I'd report that a got a replacement Crafty today after I sent in my warranty claim because of the red and yellow lights of death. The replacement unit serial number starts with CY054.

The puppy is charging as we speak. Come on...please CHARGE FASTER!!!
Click to expand...
You'll let us know what 'new' things you notice, if any?
Firmware?
More bowls per charge, as some are saying?
Oh, right. By now you may have completely forgotten about the old one...that was so 'last week'!
enjoy.
 
vapviking,
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Bad Ocelot

Bad Ocelot

Well-Known Member
How often do you guys clean your CU? I'm a fairly light user (one charge usually last me a day and a half or two) but it has started to get a little of that 'burnt popcorn' taste so I'm probably going to clean it tonight even though when I looked inside it wasn't terribly gooped up.

I'll probably pick up a 2nd CU so I can keep them in rotation like I do the glass stems in the ascent. I'm thinking a 10min soak in ISO with some agitation should be sufficient. However I don't like to use alcohol on plastic parts more than necessary. Oh, & do you scrape before you soak, or just soak? I'll be tossing the ISO in the mason jar of reclaim in the freezer so it won't be going to waste.
 
Bad Ocelot,
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