They found it, These bastards have the nerve to try and charge 130$ when everyone else is getting theirs replaced for free
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"The immediate warranty concerns can be fix but you may have issues in the future. Our trade-in is offer is $129.00 for a new device."
Any advice?
They are telling you that you have a 'free' option, which means they'll replace the housing at minimum. Apparently they see battery weakness and are suggesting not only that those be replaced, but maybe some cleaning, as you had mentioned earlier that you didn't bother to clean it before sending it in. From what I've read here, folks who send in dirty units are often on the path to less-than-optimal response from service.
You won't get a thing unless you pay. You can also refuse to pay and just hope they fixed whatever they had to."
This is not accurate. You refused to pay and got something; a working unit back in the mail. S&B does not owe anyone 'new' replacements. They are essentially only obligated to give you a functional unit through the warranty period, assuming no abuse of course.
i wasnt having their bs so i just asked for my unit back. I received a (less)dirty unit and new casing and the smell was now gone.
So, you refused to pay and they 'fixed what they had to'. Sounds like you have a functional vape.
Wait a second....weren't cracked/chipped casings being REPLACED for free? How "used" is your Mighty
@nb8475 ? How old is it? I perhaps read too fast, but from what I can read from this, they are offering you a new casing perhaps but a new Mighty is due to the batteries being fried? Perhaps that's why they say if you don't pay it, you may have issues down the road?
Regardless, I've had outstanding CS from S&B (n=1) and can't imagine a better portable than the Mighty for my needs. Both of mine keep holding up strong!
1 of 2 muzzmods can RIP (integrity lost between the glass and high temp putty due to resin/oil)! Time to try #2 which is MUCH more beefier with more putty. The issue starts when twisting the tight muzzmod off the Mighty, if you don't use much putty, you need to grab by the glass and that starts the weakening process.
I've also enjoyed great cs from this company, through 3 warranty claims; even ponied up for a battery once, but I'm still on the same warranty ride and loving my Crafty-now-Mighty.
Sorry bout the muzzmod, though at least I can feel less lonely, as I've only really seen one other member (now you also) reporting the glue failure besides me (2x, after lots of high temp use). In my opinion as an experienced cabinet maker, yes the torque is a factor, along with the different rates of expansion/contraction during wild heat swings that the glass, epoxy and 'plastic' that comprise the mod are subject to. Perhaps this is an item that should only be installed/removed when completely cool, this would put less stress on it.
I'll add that I don't feel any health risk from this 'glue failure'; it remains inert, just a little separated from the glass. I'm back to simply attaching a tube to the Mighty mouthpiece. The water piece stays a little cleaner longer...
...AND the dosing caps, while they have nothing to do with the muzzmod topic, seem to boost the experience, so that's a new treat. I'm starting to think there's something to the idea that they allow a little more convection, and less conduction. Not sure how that can be confirmed, but I'm liking the taste and vape quality! The sessions seem to have a more definite ending and don't devolve into those few non-tasty hits.
