Discontinued VapeXhale Cloud EVO

wolf torn

wolf torn

Well-Known Member
"We are experiencing an overwhelming demand right now with the holiday sale that just ended and are having supplier fulfillment delays on top of it. We are not going to knowingly send a defective unit to a new customer.

All of the bamboos going out from the shop are currently that size, unfortunately, so yes we will probably just fix the on/off switch and fulfill an outstanding order."




Giving them away to free patients?

Also I don't want a new EVO with wrong size bamboo.
 
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lazylightning

lazylightning

It's an obsession but it's pleasin'
stonemonkey55 said:
1. We do not sell refurbished units. Yes, there was verbiage between a support rep and customer that we needed the unit back for parts to fulfill orders. This is for several reasons, one is to diagnose the issue and the second, is take any of the parts that are usable and build additional machines.
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Since I am the customer referred to above, I can say for sure that Jeff knew the issues (defective switch and bamboo). There was no need to diagnose, but he still wanted the unit back ASAP to "fulfill an outstanding order."

Even if defective units are torn apart and their individual parts reused, that doesn't make a new unit. That's like taking a bunch of lightly used stolen cars to a chop shop and making "new" ones to be resold. Would you be okay paying new price for a car that was assembled from other slightly used cars?

Of course I would expect the CEO of a company to make whatever excuses were necessary to keep making money. But I've yet to hear a good reason why VXL is knowingly sending out units with defective bamboos that ELBs won't fit properly.

In addition, I haven't received any "small little gifts" to show VXL is sorry :huh:



Slow Draw McGraw said:
Trust me guys, I've had my share of mishaps already but chose not to post about them.
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I really wish you had posted about your mishaps. It just might have saved me from a weeks-long frustrating drama. Warning others of what they might have to go through is my motivation for posting. If I didn't care about other FC members I'd find better things to do with my time.
 
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Slow Draw McGraw

Slow Draw McGraw

Well-Known Member
Company Rep
lazylightning said:
I really wish you had posted about your mishaps. It just might have saved me from a weeks-long frustrating drama. Warning others of what they might have to go through is my motivation for posting. If I didn't care about other FC members I'd find better things to do with my time.
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You're probably right, but I ordered from another authorized dealer.
I had 0 problems with my unit. My complaints pertained to my personality. I blow up so quick sometimes I've learned to wait and give people time to make it right. My complaints would have just added/contributed nothing. I was merely stating that I've had problems as well as others and to see a fellow member I care about saying its helping with a health condition is what "this thing of ours" is really about. I didn't want anyone to think I was on a high horse. I see both sides. Experience both sides, using medically myself. Just so anyone doesn't think I'm hiding anything:
Problems:<----yup another colon
1.EVO box damaged in one corner
2. Got sent the wrong tube
3.Tube moves on EVO but seals perfectly.
4. Want it all corrected in a hurry.

The outcome was that everything was corrected.
My box on my EVO was damaged a little in one corner but it works flawless. 12 o'clock is where my notch sits. ELBs fit perfectly in my bamboo

:peace: Fam
 
lazylightning

lazylightning

It's an obsession but it's pleasin'
Slow Draw McGraw said:
1.EVO box damaged in one corner
2. Got sent the wrong tube
3.Tube moves on EVO but seals perfectly.
4. Want it all corrected in a hurry.
Click to expand...

Okay, I probably wouldn't have brought those issues up either.

In fact, when I purchased my previous EVO a year ago I also had a damaged box and the hydratube moved on the EVO and DIDN'T seal perfectly. At that time I was told that the non-sealing hydratube was a new design to prevent joint lock. However my new hydratube of identical design doesn't move around and locks on the joint properly.

I didn't bring up those issues last year and didn't even mention the very poorly packed and totally smashed hydratube I received a few weeks ago.

I only bring problems to the forum when it seems that my issues are systemic and very likely being experienced by quite a few other FC members. If we all just quietly suffer along, it would be easy for a company with questionable ethics to pull one over on all of us.

By bringing shady business practices and poor customers service to light, I hope we all can intuit a bit more of the big picture instead of being forced to rely on pat corporate reassurances.
 
lazylightning,
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Bamafan86

Bamafan86

Well-Known Member
Anybody have the issue where the lid of your bowl comes off while being inverted? I'm using a matrix Ion.
 
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Bamafan86,
Bamafan86

Bamafan86

Well-Known Member
Three times so far for me even with new lids. With them having replacing my hydro tube, the bamboo glass being off spec, and my knob falling off I'm a tad disappointed so far.

I've have had lot better out of the box experiences with far less expensive vapes!

I'm giving them a shot at making everything right, I see great potential in the Evo so I'm trying to keep my head up!!
 
mikeben

mikeben

Well-Known Member
1337Dude said:
The E-Nano and UD are great log vapes. But after using the Cloud, it would be very difficult for me to switch back to a log-vape. Here's why..

1) Ease of use. The EVO feels luxurious because of how easy it is to use compared to log vapes. You can pre-pack a couple of bowls, pre-pack some hash in the nail,.
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I never heard of putting hash in the nail. I thought it only worked with oil and wax. Hash is excellent is the elbs? What kind of hash is in your nail? Hash oil?
 
mikeben,
stonemonkey55

stonemonkey55

Chief Vapor Officer
Manufacturer
lazylightning said:
Okay, I probably wouldn't have brought those issues up either.

In fact, when I purchased my previous EVO a year ago I also had a damaged box and the hydratube moved on the EVO and DIDN'T seal perfectly. At that time I was told that the non-sealing hydratube was a new design to prevent joint lock. However my new hydratube of identical design doesn't move around and locks on the joint properly.

I didn't bring up those issues last year and didn't even mention the very poorly packed and totally smashed hydratube I received a few weeks ago.

I only bring problems to the forum when it seems that my issues are systemic and very likely being experienced by quite a few other FC members. If we all just quietly suffer along, it would be easy for a company with questionable ethics to pull one over on all of us.

By bringing shady business practices and poor customers service to light, I hope we all can intuit a bit more of the big picture instead of being forced to rely on pat corporate reassurances.
Click to expand...

I can only give you my explanation for what is going on. Now whether or not you believe me, that is up to you. I hope my history on this forum will show that I/we have done what we thought was best for the customer. We are not perfect, we make mistakes, but we do our best to resolve it. If you want a refund or whatever makes you happy, you just let your support rep know.

Vakas said:
I was fearing that today, so i took the led of another bowl and it kinda stayed in there better.
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Bamafan86 said:
Three times so far for me even with new lids. With them having replacing my hydro tube, the bamboo glass being off spec, and my knob falling off I'm a tad disappointed so far.

I've have had lot better out of the box experiences with far less expensive vapes!

I'm giving them a shot at making everything right, I see great potential in the Evo so I'm trying to keep my head up!!
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Again, really sorry about this. As you can imagine, we get the ELBs by thousands and have used the same supplier. It took a little while to figure out if it was an ELB issue, a glass issue, or a combination of the both. Whatever the case, we will get you parts that will fit and work. Thank you for your patience during this extremely hectic time for us. Happy Stoney Sunday. Back to work for me :)
 
lazylightning

lazylightning

It's an obsession but it's pleasin'
stonemonkey55 said:
If you want a refund or whatever makes you happy, you just let your support rep know.
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As I mentioned in an earlier post, I did ask Jeff to cancel my order and give me a refund. He ignored my request and sent out a replacement EVO instead.


lazylightning said:
After a few attempts to get my replacement EVO shipped faster than 11 days, I finally asked that Jeff just cancel my order. I told him that it was clear I wasn't going to be happy with VXL's customer service and that I would like a full refund.

Jeff ignored my cancellation request. Instead, less than 30 minutes later, he wrote that he had just sent out a replacement EVO via 2nd day air.
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@stonemonkey55 I'd like to hear you address the issue of units with defective bamboos being sent out intentionally. Is this what you've decided is "best for your customers"?

From Jeff's email:

"We just discovered that the latest batch of bamboos supplied to us were off spec by 5,000th of an inch making it smaller and causing the baskets to not fit as well as they normally do.

All of the bamboos going out from the shop are currently that size, unfortunately"
 
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lazylightning,
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stonemonkey55

stonemonkey55

Chief Vapor Officer
Manufacturer
lazylightning said:
As I mentioned in an earlier post, I did ask Jeff to cancel my order and give me a refund. He ignored my request and sent out a replacement EVO instead.





@stonemonkey55 I'd like to hear you address the issue of units with defective bamboos being sent out intentionally. Is this what you've decided is "best for your customers"?

From Jeff's email:

"We just discovered that the latest batch of bamboos supplied to us were off spec by 5,000th of an inch making it smaller and causing the baskets to not fit as well as they normally do.

All of the bamboos going out from the shop are currently that size, unfortunately"
Click to expand...

Simply return your last unit and we will refund you, simple as that.

To answer your last question, we are currently not sending out any EVOs, we are taking orders but we have stopped shipping units until the problem is resolved. Please do not continue making assumptions/accusations with limited knowledge of what is actually going on. I am politely taking myself out of this conversation because my time is required on other aspects of the business.
 
ataxian

ataxian

PALE BLUE DOT
stonemonkey55 said:
Simply return your last unit and we will refund you, simple as that.

To answer your last question, we are currently not sending out any EVOs, we are taking orders but we have stopped shipping units until the problem is resolved. Please do not continue making assumptions/accusations with limited knowledge of what is actually going on. I am politely taking myself out of this conversation because my time is required on other aspects of the business.
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I have had a few companies and know the customers can be tough as nails rusted in a 2 x 4 !

I have wanted a EVO since you had the cloud available.

In ORANGE COUNTY the Bud Tenders all said they own one vaporizer only from your company.

One day I will have the pleasure of owning a EVO.

I was involved in core training and most of the people in my family surf.
Some professionally and some recreationally.

Unfortunately I'm on the Medical side these day's.

I look forward to seeing you succeed and one day I hope to join in owning one of your vaporizers!
I use a LOG mostly however one can dream?

Good Luck to you and your company!
 
vaporlee

vaporlee

Well-Known Member
I went ahead, allowed it, and just accepted to return my Evo rather than replacing it.
When the LED was a problem I just turned it off and waited for it to cool down.
No more problem!
My previous workhorse until 2015 was Vivape2, but now I have both the super surfer and Evo as my current top desktop which obviously replaced my previous workhorse and they both compliment each other really well.
My sincere apologies if I created any negative vibes before, but I'm really digging this thing now, and I wanted to shout out, Vapefiend really took good care of me and they were very helpful when I had the problems and answered all my queries promptly also replaced my faulty Turbine. At the end of the day they spent 33 pounds ($50) only on shipping this thing 3 times back and forth via special delivery. I feel sorry for them..
Also I received so many helpful information from this lovely forum, thank you all.
:love:

(I like when my Evo whistles. It's very similar to how the Daisy's whistles)
 
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ataxian

ataxian

PALE BLUE DOT
vaporlee said:
I went ahead, allowed it, and just accepted to return my Evo rather than replacing it.
When the LED was a problem I just turned it off and waited for it to cool down.
No more problem!
My previous workhorse until 2015 was Vivape2, but now I have both the super surfer and Evo as my current top desktop which obviously replaced my previous workhorse and they both compliment each other really well.
My sincere apologies if I created any negative vibes before, but I'm really digging this thing now, and I wanted to shout out, Vapefiend really took good care of me and they were very helpful when I had the problems and answered all my queries promptly also replaced my faulty Turbine. At the end of the day they spent 33 pounds ($50) only on shipping this thing 3 times back and forth via special delivery. I feel sorry for them..
Also I received so many helpful information from this lovely forum, thank you all.
:love:

(I like when my Evo whistles. It's very similar to how the Daisy's whistles)
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I see you have a huge collection of vaporizers.

CANNABIS is the HOLY GRAIL!

Buy more weed.
Don't mix it with tobacco either.
 
Likes2vape

Likes2vape

Well-Known Member
I love this thing!! I have only used my other vapes a handful of times since I've gotten the EVO! I love how the EVO just keeps pumping out the vapor and it never thins out until the load is toast. My sweet spot is 1 o'clock. I keep trying my other vapes to see if I'm out of my mind but I'm amazed with every hit. Keep up the good work!:rockon::rockon::tup:
 
lazylightning

lazylightning

It's an obsession but it's pleasin'
stonemonkey55 said:
Simply return your last unit and we will refund you, simple as that.

To answer your last question, we are currently not sending out any EVOs, we are taking orders but we have stopped shipping units until the problem is resolved. Please do not continue making assumptions/accusations with limited knowledge of what is actually going on. I am politely taking myself out of this conversation because my time is required on other aspects of the business.
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Thank you for answering my question @stonemonkey55. I'm relieved that you've stopped shipping defective units.

I will return my unit. My point was that Jeff ignored a customer's request for a refund. Jeff insists that "We are committed to customer service and always take care of our customers" and you say "I/we have done what we thought was best for the customer." I always look for actions to match words. Based on my experience and that of others who have posted recently, I don't feel that VXL's actions have come close to living up to these statements. I hope others have had more positive experiences.

I have made no assumptions about VXL. I have shared what Jeff told me for the benefit of other forum members and have asked some probing questions. Others on this forum have PMed me and thanked me for sharing information and asking tough questions so they didn't have to. It seems there are a lot of people here who have similar experiences and questions about VXL but don't want to be "that guy".

I think I and others have shared enough information and raised enough questions that everyone here can draw their own conclusions. As long as my return goes smoothly, I probably won't be bothering you again.
 
B

BigJohnny

Well-Known Member
I can't say just how much I love the Evo. I can see from this thread that there have been some issues, which is unfortunate, but I implore you to persevere until you get those issues sorted because once you get a fully-functional unit, you will not be disappointed.

And for any UK Evo owners, Vapefiend is continuing his sale on certain items, you can get 5 glass nails for £40 still. My only complaint about the Evo is that the nails are so delicate, stocking up while the price is good is a must.
 
HellsWindStaff

HellsWindStaff

Dharma Initiate
BigJohnny said:
I can't say just how much I love the Evo. I can see from this thread that there have been some issues, which is unfortunate, but I implore you to persevere until you get those issues sorted because once you get a fully-functional unit, you will not be disappointed.

And for any UK Evo owners, Vapefiend is continuing his sale on certain items, you can get 5 glass nails for £40 still. My only complaint about the Evo is that the nails are so delicate, stocking up while the price is good is a must.
Click to expand...

It's definitely a bummer seeing people having issues, I ordered mine at the top of the Birthday Sale, and other than my glass VXnails not being compatible with my Evolver, everything was in tip top shape. It was packaged pristine, actually thought the packaging/shipping was pretty well done. And Jeff got back to me within like a day and upgraded/expedited me out 2 Quartz nails which are a better value free of charge and they fit perfectly.

I also got a whip kit and a travel case at separate times, and they both were packaged fine and had no issues or anything.

This thing fucking rips, and its my favorite vape when I want to get wrecked, totally happy with it. Many a friends have tried it, and when I ask for their opinion, they simply just look at me :smug: and I know they're happy. I also implore anyone to persevere, they fixed me right up quickly, confident they'll take care of you too :)
 
Bamafan86

Bamafan86

Well-Known Member
Alright alright alright! So I got the replacement h.t. in and instantly saw the issue with my old one. The 18mm joint was pushed to deep into the bottom chamber. I figured it looked a little funny but I brush it off being that is my first experience with any kind of hydro tube.

I brought my air with me with a 18mm GonG to work today to try it out when it was delivered. When it got here I unpacked and headed out back! The sidetree and fantastic and rips like a beast.

When I got home I immediately headed out to the garage to get my evo and really get this thing going. Now I'm breathing out delicious vapor sighs of relief! I'm really enjoying my evo!
 
ataxian

ataxian

PALE BLUE DOT
Bamafan86 said:
Alright alright alright! So I got the replacement h.t. in and instantly saw the issue with my old one. The 18mm joint was pushed to deep into the bottom chamber. I figured it looked a little funny but I brush it off being that is my first experience with any kind of hydro tube.

I brought my air with me with a 18mm GonG to work today to try it out when it was delivered. When it got here I unpacked and headed out back! The sidetree and fantastic and rips like a beast.

When I got home I immediately headed out to the garage to get my evo and really get this thing going. Now I'm breathing out delicious vapor sighs of relief! I'm really enjoying my evo!
Click to expand...
Please don't say how great the EVO is?
It's the best plug-in the world!
 
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