Crafty/Crafty+ by Storz & Bickel

dusdat said:

thank you for the advices,

I think I'll keep my Air and wait for a better one to come out, because it would def be my daily driver
on the road, at work etc


must be indeed very frustrating to have such a malfunctioning vape for such a high price...

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I think it's infuriating when any product fails on you. It blows.

Just had a quick look in the Air thread and from what I can see they have had their fair share of faulty units too.


I purchased my Crafty to specifically replace my Solo.

There is no way I would go back to my Solo after owning a Crafty, even with the problems I have had with my first gen unit.

And if anything, the level of customer service I was given when my first gen Crafty died made me feel even more secure with my purchase.

I was actually happy to have the extra CU and loading chamber.

S&B are a good company. In my experience.

Can't wait to see who joins the thread, "My Crafty just had its' 2nd Birthday, or, Oh, shit I'm out of warranty".

Or, for that matter, can anyone here attest to having a truly 1yr old Crafty?

vapviking said:

Can't wait to see who joins the thread, "My Crafty just had its' 2nd Birthday, or, Oh, shit I'm out of warranty".

Or, for that matter, can anyone here attest to having a truly 1yr old Crafty?

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My Crafty was purchased 10/24/2014, so just over 1 year ago.

As far as I know the first S&B portable in the wild was my mighty received on 10/17/14. It's still working great.

A few of us got them on 10/17 it seems. I wonder how theirs are doing?

Roth said:

My Crafty was purchased 10/24/2014, so just over 1 year ago.

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elmomuzz said:

As far as I know the first S&B portable in the wild was my mighty received on 10/17/14. It's still working great.

A few of us got them on 10/17 it seems. I wonder how theirs are doing?

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Here's some belated 'Happy Birthday' wishes going out to the cousins!
Long may they run.

I know this is the Crafty thread but I figured this process is the same for both and some may be curios (I know I was). I sent my Mighty in last week. Here's the timeline of events.

I'll update when everything is complete. Good luck to those going through the same.
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Oct. 13th

• Contacted vapornation.com (bought from them) and they told me they have an agreement with the manufacturer and that I need to go directly to S&B for warranty issues. I asked them to contact S&B on my behalf.
• vapornation.com emailed S&B CC'ing me
• S&B emailed me asking about the problems I was having
• Replied with a very detailed email describing defects (included pictures)
• S&B replied with info needed and I received my shipping label (priority 2 day to Oakland)

Oct. 20th - Shipped Mighty to S&B Oakland
Oct. 22nd - S&B Received Mighty
Oct. 26th - Emailed S&B to ask about process/details on warranty status
Oct. 27th - Received shipping notification (below) via email. Hoping it's a brand new unit from the latest generation (will update when received)

I should be getting a brand new crafty in the post tomorrow. I assume brand new at this stage but not 100% sure, will report back on whether its got the new casing etc.

What I do wonder is, if its a brand new unit, is it a brand new 2 year warranty? Or is the warranty only for the 2 years from day of original unit purchase? My crafty was only a few weeks shy of the 1 year mark.

Krizzle said:

I should be getting a brand new crafty in the post tomorrow. I assume brand new at this stage but not 100% sure, will report back on whether its got the new casing etc.

What I do wonder is, if its a brand new unit, is it a brand new 2 year warranty? Or is the warranty only for the 2 years from day of original unit purchase? My crafty was only a few weeks shy of the 1 year mark.

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I love the smell of a new Crafty in the morning.
The ride only lasts for two years from date of your first purchase.

After that you take Soldering 101 at the local Tech. school and...

I would like to add that my expierence with customer service from S&B has been rather pleasant. They promptly reply to my emails in a helpful and respectful way and have sent me the prepaid shipping label to send my crafty back both times.

I'll see how they handle the replacement or repair of my crafty once they receive it. From my perspective they aren't a terrible company. They just made a product that is prone to being faulty.

It is my understanding that they have gouged others as far as shipping and battery replacement which is unacceptable.

A note to anyone going through the RMA process. The procedure I have done both times is emailing S&B informing them of my issue. They then proceed to send me an email informing me that I will need to send my device in. I have received this email within one business day both times. Within their first correspondence to me there is a small paragraph stating that in order to get a shipping label for the return of the crafty I should fill out the repair form and email it back to them. Promptly after doing this I have received a shipping label to use to return the crafty.

I'm not sure if others were not told this step or weren't offered the same opportunity. However, I almost missed that part of the email the first time I returned the device. Maybe they are refusing to pay for some peoples shipping or maybe some people are just missing that part of the email, not sure.

For now I am left with no vape and a resolve to not combust. Hopefully this doesn't take too long.

Ahhh the smell of a new Crafty in the morning it is the revised version complete with blue O-rings. Charging currently before a couple of high temp dry runs.

Got no issues connecting as a new Crafty back to the app on iPhone.

I hope I can get another year out of this unit, then I would have no objection to buying a new one once the warranty period runs out.

EDIT: Testing completed first bowl damn how I have missed this vape....very nice! This unit does seem to be made much better than my first, everything seems put together tighter and the cooling unit clicks into place now.

In my honest stoner opinion, Damn good vape this Crafty is

The problem I have with a 350 dollar unit minus the product that must be purchased for that unit is that you have to trade it in dozens of times because of reliability issues.its like taking my ps4 to the shop every other month I would buy a Xbox. So after two year warranty up your crafty will die out which doesn't seem worth the hassle. I mean am I the only one who sees something seriously wrong with this?

Frandemarco said:

The problem I have with a 350 dollar unit minus the product that must be purchased for that unit is that you have to trade it in dozens of times because of reliability issues.its like taking my ps4 to the shop every other month I would buy a Xbox. So after two year warranty up your crafty will die out which doesn't seem worth the hassle. I mean am I the only one who sees something seriously wrong with this?

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You're definitely not the only one who thinks this is an issue. If you go through the thread you'll find plenty of people, including myself, who agree with you. Keep in mind that many users don't run into any issues and are happy with the device.

That being said I hate bashing this vape. When I got the thing I it was amazing. In fact I even convinced two of my friends who were looking for a new vape to buy one for themselves because they were so impressed with it.

It worries me what will happen when the warranty expires.

If you don't want to take the chance of a faulty vape then don't purchase it. I regret my purchase but not because it doesn't provide quality vapor.

Frandemarco said:

The problem I have with a 350 dollar unit minus the product that must be purchased for that unit is that you have to trade it in dozens of times because of reliability issues.its like taking my ps4 to the shop every other month I would buy a Xbox. So after two year warranty up your crafty will die out which doesn't seem worth the hassle. I mean am I the only one who sees something seriously wrong with this?

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If it were truly like that, then yes, there would be a problem with it. Thankfully reality isn't what you describe.

Roth said:

If it were truly like that, then yes, there would be a problem with it. Thankfully reality isn't what you describe.

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Roth...um what have you've been reading. Yes I understand there are many people who never had a problem that we Dont hear about, but Dont be naive and think the faulty craftys that customers have are all being reported also. If it was a 5 year warranty I wouldn't mind. But every two years shelling out 350...naw

350 ever two years is 175 a year or around 15.00 a month, 3.75 a week, 54 cents a day.

chillersnov8p said:

350 ever two years is 175 a year or around 15.00 a month, 3.75 a week, 54 cents a day.

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I think this is a really weak arugment. Expecting to buy the same vape every 2 years is ridiculous. There are vapes out there that have longer warranties and/or will not fail. Not all crafty devices fail. If you are using that logic when purchasing a crafty then you should just get a different vaporizer.

My Crafty is about six weeks away from its first birthday. I'm hoping for the best. If it takes a shit on me, I'll pursue replacement. If it's consistently failing, I'll ditch it. It was very expensive but it has been very reliable so far. The output has been impressive so far. If it fails too much, I'll find an alternative. Compared to the PnP, it has been delightful.

Frandemarco said:

Roth...um what have you've been reading. Yes I understand there are many people who never had a problem that we Dont hear about, but Dont be naive and think the faulty craftys that customers have are all being reported also. If it was a 5 year warranty I wouldn't mind. But every two years shelling out 350...naw

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You said it needs replacing DOZENS of times, that means 24+. That is an absurd exaggeration and I expressed that it isn't true.

If you're worried about reliability, that's a fair concern. You have every right to take your dollars where you see fit. I'm just calling out inaccuracies when they're there.

Roth said:

You said it needs replacing DOZENS of times, that means 24+. That is an absurd exaggeration and I expressed that it isn't true.

If you're worried about reliability, that's a fair concern. You have every right to take your dollars where you see fit. I'm just calling out inaccuracies when they're there.

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I think he was just being hyperbolic to prove his point. I totally understood what he meant.

I would definitely buy another Crafty when my warranty period is over. Im on 5 months now and on a second unit, first one died 66 hours in about 2 months. Glad my local vape shop helps me with warranty replacement.

The way this Crafty melts faces, mannnnn.

Anybody else?

JayDay said:

Anybody else?

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I'm on my second Crafty and it's going strong still. But I must admit that the realist in me expects it to fail at some point. If it does, I'm covered for another year or so, so I'm comforted by that to some extent.

It's a fantastic portable IMO, I just wish that I could have more confidence in the expected longevity of the product.

Stu said:

I'm on my second Crafty and it's going strong still. But I must admit that the realist in me expects it to fail at some point. If it does, I'm covered for another year or so, so I'm comforted by that to some extent.

It's a fantastic portable IMO, I just wish that I could have more confidence in the expected longevity of the product.

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And that's my point not taking anything from it the crafty there are other units like the firefly with the same issues. But in the back of my mind I know its gonna fail without the warranty. If the warranty was at least 5 years like pax then I wouldn't even be mentioning the shortcomings.

Modnote: Edited to remove reply from quote tags.

Roth said:

I just want to give a big thanks to @ligi for providing us with his Vaporizer Control Crafty app. I have an original 2.04 firmware Crafty with 65 hours on it. My phone updated to Android 5 earlier this month, and I lost the ability to connect to the the official app.

Using ligi's app, I once again have access to the settings and can change my temps. No need to send my Crafty back in to S&B yet. Going to hold

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Thanks - posts like this make me really happy and are worth more than silver and gold!-)

You want to see issues look at the VapeXhale cloud.... They actual canceled all warranties on their original device. Reformed the company. And began selling again with a clean slate leaving many people with useless units and no recourse.

No-Wrinkle said:

I think this is a really weak arugment. Expecting to buy the same vape every 2 years is ridiculous. There are vapes out there that have longer warranties and/or will not fail. Not all crafty devices fail. If you are using that logic when purchasing a crafty then you should just get a different vaporizer.

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The principle at work is called amortization, and it's a very good argument with which, in this case, you don't agree. Pennies per day for guaranteed great vapor production (minus a few weeks' shipping time) can be very appealing to some consumers.

Frank Reynolds said:

I think he was just being hyperbolic to prove his point. I totally understood what he meant.

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Hyperbole declares a point emphatically. Facts prove a point. But yes, as reasonable people we understood what he was trying to say.