The Arizer Air

Aimless Ryan

Aimless Ryan

Came to read about grinders; fucked combustion
Calling another member a "fanboy" violates our Be Nice rule. Warning point issued.
You can take the ridiculously fine print as seriously as you want. I don't [always]. Yesterday Arizer was the king in my eyes. Today Arizer is not going to sell me anything ever again. Nor are they going to sell anything to anyone who has regular contact with me (which would mostly be the same people who I have been telling for the last couple months to buy one of these). Nor are they going to sell anything to anyone who reads and believes anything I've had to say here the last two days.

Unless they make the smart business decision of allowing my purchase of their product to have been worth the money I paid for it.

I have lost confidence in Arizer. You are a fanboy.

Arizer may still have the opportunity to change one of those things. If they choose not to, they are hurting no one but themselves.

EDIT: I didn't mean 'fanboy' as an insult, nor did I intend to be in any way disrespectful. I was just being matter-of-fact, at least how I see it. I don't know how else I was supposed to phrase it. I think @OF is aware that I have a tremendous amount of respect for him. If not, now he does.

Also, what's a warning point? And if I get three of them, will I be put in detention? If it took me this long to get one warning point, then you guys are probably a little bit way too easy.
 
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Aimless Ryan,
CarolKing

CarolKing

Singer of songs and a vapor connoisseur
@Aimless Ryan where did you get your unit from? Did you go directly through Arizer or an online store. I didn't read where you originally bought your device.

You are upset over a charger basically that Arizer won't replace? I'm trying to understand what is going on over the rants.

EDIT
Nevermind
 
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Stu

Stu

Maconheiro
Staff member
Aimless Ryan said:
Also, what's a warning point? And if I get three of them, will I be put in detention? If it took me this long to get one warning point, then you guys are probably a little bit way too easy.
Click to expand...
On our rules page (that you agreed to when signing up), you can read about the warning system. Specifically:
Members that break the rules may be issued one or more warning points depending on the severity of the infraction, and/or have their posts edited or removed. Abuse of specific privileges may result in the revocation of said privileges, in these cases staff will provide a warning. Evading a ban by registering a new account will result in a permanent ban on all associated accounts.

  • 1st warning - warned
  • 2nd warning - 3 day ban
  • 3rd warning - 7 day ban
  • 4th warning - 15 day ban
  • 5th warning - permanent ban
Click to expand...

You are also lucky to have not yet picked up another point for company bashing. Again, per the rules page:

Don’t attack products or companies. You can post your opinion, and you can criticize, but posts written to offend are not allowed.
  • Please do not revisit an issue unless you have helpful information or constructive comments to add.
  • Use of the forum to blackmail companies will not be tolerated.
  • Posts in this regard will be evaluated based on perceived intent.
Click to expand...

I'll advise you to not revisit your current issue with Arizer unless you have some new information to offer.

:peace:
 
Aimless Ryan

Aimless Ryan

Came to read about grinders; fucked combustion
I'm not worried about it anymore. Obviously I'm a horrible person for being upset about something I consider a legitimate reason to be upset. I wasn't bashing anyone. I was merely reporting a legitimate issue, in an effort to help other consumers make an informed decision. Won't ever do it again.
 
Aimless Ryan,
CloudScion

CloudScion

Well-Known Member
@Aimless Ryan Hi there, its really annoying that your charger dies, but the rest work perfectly right?
dont get me wrong, this would make me angry too but i know (here in germany)
its always common to send a faulty piece of hardware (no matter how expensive it is)
back to the store(or manufacture) where you have bought it. So they can possibly test this (it can have many factors /reasons, possibly they want it back to find the error to sort it out so they can make better chargers in the future?)
Its also very common to pay the tax for shipping(only for sending the package, they send it free back), i know this sucks but its much cheaper than a new one unless you have not ordered in your country or the manufacture is in another country.

Have they said to you that you have to return all parts back (arizer+charger+battery)?
I even dont noticed where you have bought it.

Best wishes
 
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CarolKing

CarolKing

Singer of songs and a vapor connoisseur
If I had a device that I bought at an online store that I needed to replace I would deal with that store even if it was an Arizer product or say a Davinci product. If you didn't get satisfaction through them, that is when I would go through the actual company.

When I bought my Air I went through Arizer because at the time they were the only one selling the Air. So if I had problems with it I would go through them. If you buy at the online stores that advertise here on FC you will be assured of good customer service.

Now if I were to buy an Air or another vaporizer if they had said particular vape or accessory I would go through Randy at Puffitup, great service and free shipping back for service. Not sure what you folks from over the pond do. We have online vape stores that advertise here from Europe.

I understand dealing with a company that won't stand behind their product and it wasn't an Arizer product it was a different company and I was really angry. It was something that cost way more money than a charger though.
 
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OF

OF

Well-Known Member
CarolKing said:
If I had a device that I bought at an online store that I needed to replace I would deal with that store even if it was an Arizer product or say a Davinci product. If you didn't get satisfaction through them, that is when I would go through the actual company.
Click to expand...

I agree completely. Quoting from the Arizer FAQ (after the usual list of 'try this, and this, and this first'):

"After doing everything listed above, if the problem persists you should contact the retailer where you purchase the device for assistance.

If you contact your retailer and they are unwilling or unable to assist you with resolving an issue with one of our products, or if you ordered direct from Arizer.com, send us an email to: service@arizer.com, and provide us with a description of the problem, your full name, your shipping address, the serial number on the bottom of your device, and a copy of your sales receipt."

Technically there is no agreement between a guy that buys an Air from say PIU and Arizer. No contract, Arizer is not obligated to do anything for an end buyer unless they sell it directly. The contract you and I get from PIU is from PIU as I understand such things.

To be enforceable each side must exchange value ('quid pro quo') to have a contract. Strange as it might sound you have a deal with PIU. PIU has a deal with Arizer (or maybe even an intermittent dealer). That's why the FAQ is worded that way.

This is also why you see '.....for $1 US.....' in contracts (and on TV when you hire a Private Eye), the exchange of even a trivial sum makes it a contract and enforceable. If I agree, even in writing, to say let you use my car for your vacation but later change my mind (for any reason I care) you're SOL. If you 'waste' vacation leave, buy clothes you never got to wear at the beach and your daughter got so upset she ran away it's not my problem unless you give me something of value back in the contract (no, your undying gratitude doesn't count....) you have no contract, no deal, and no recourse. Hence the 'for the sum of one Dollar or other valuable consideration' in contract law.

Since Arizer had no part in my buying from PIU, they have no liability to me looked at the other way. Not that they're at all likely to tell me to get lost if my buy is legit, but if the unit is second hand (say), or from some unofficial path (like say Massdrop??) that call is up to them. I have no recourse with Arizer unless I bought it from them directly (as I did for my first two). There was no other choice back then. Further, should by Brother in Law (who got the second one as a Christmas present) needs service in theory I have to 'front' for the service if they insist. Them's the rules as I understand it.

OF
 
OF

OF

Well-Known Member
HomeFree said:
1) get an ecig charger ($15-20)
Click to expand...

I'm not sure how that helps, Air needs a 'funny small' coax plug (longer version of the same one uesd on Solo in fact) not a 510 connector. And it wants 5 Volts, not 4.2, to charge.

OTOH, for a few bucks you can buy a cable like this one and use any USB source:
http://www.ebay.com/itm/cable-USB-4...pply-5V-Tablet-Android-Sony-PSP-/281234981407

Not all similar cables fit, that one does. Makes a good backup, IMO. But like any backup you have to get it before you need it.......

OF
 
OF,
fubar

fubar

Ancient and opiniated inhaler
OF said:
I agree completely. Quoting from the Arizer FAQ (after the usual list of 'try this, and this, and this first'):

"or from some unofficial path (like say Massdrop??)
OF
Click to expand...
These will become increasingly rare - in case anyone didn't know:
Massdrop stopped handling vaporisers about 6 weeks ago - rumoured to be an early decision following the arrival of squeaky clean venture capitalists with image managers.
Pity. By far the cheapest shipping to get equipment for patient Australians.
 
Stevenski

Stevenski

Enter the Dragon
I used Australian Vaporizers for both my Arizer vapes fubar. They will facilitate any warranty issues for me if required & are pretty easy to deal with.

I have not used my charger since I got the Nitecore but one of those would be $15 US so if I was Aimless Ryan I would have a cup of cement or give the ACA crew a ring.

page-aca-high-voltage.png
 
CarolKing

CarolKing

Singer of songs and a vapor connoisseur
When buying vaporizer equipment - units as well as accessories go with an online store that you know will be reputable. Don't risk your hard earned money on anything else, it's not worth saving a few dollars.

The Air has played out to be a very sturdy, well made vaporizer that makes the owners happy. This Black Friday it will have a 1 yr birthday. If you are waiting for the Grasshopper and if it's still a long way off for you, consider the Air. It's not as small but it won't let you down far as good quality is concerned. It medicates so well.
 
CloudScion

CloudScion

Well-Known Member
Still waiting for my Arizer Air:myday:
Unfortunately my color was out of stock (i definitely want the color black :brow:).

But luckily the shop ive ordered send it today and give me extra pipe screens for the air/solo for free, good customer service (they cost around 5$).

And i get 2 silicone caps for the 2 glass stems too for prepack them:), iam happy now but i still cant wait :bang: hehe.

I hope my air arrive early next week, if it is so then i will make a few pictures and a wispr2 thread of my dead wispr2 from the inside (its melted, but i have used it much often!. its worth the money and i dont want to blame the company! maybe it was my fault and think of it, i have it longer than 2 years and i use it very very often. I 'd like to know what I've done wrong maybe and the device has definitely paid off).
 
Dogbrains

Dogbrains

Active Member
Hello. I'm new to vaping and after I got an SSV as my first vape, I was so impressed with the flavor and efficiency of it that I knew I had to find a portable. I did a lot of reading on here first. Thank you for recommending the Air. I paid full price from Arizer. 259 plus an extra stem and battery so it came to 300 but felt better ordering from them I guess. I think I said....wow!.....at least 50 times the first few days I had it. It has been an outstanding new friend to have. Flavor is huge. The efficiency is stunning to me still after a month of having it. Cough - zero. I had a little hard of a draw at first but I domed a screen and it worked for better draw. Less space in the bowl doesn't seem to matter and I'm getting big vapor if I want too.

Vaped weed flavor is tremendous. I wont ever choose to smoke it again. I keep weed with boveda 62, grind and vape. I see many people go through drying processes first. Maybe i'm missing something by not drying instead?
 
fubar

fubar

Ancient and opiniated inhaler
Stevenski said:
I used Australian Vaporizers for both my Arizer vapes fubar. They will facilitate any warranty issues for me if required & are pretty easy to deal with.
Click to expand...

Yes, I've bought some replacement stems from Australian Vaporisers and they were fine to deal with. My EQ came from http://namastevapesaustralia.com and they were very good about replacing one of the stock elbows which arrived smashed.
My point about massdrop was that I landed my air and a couple of solos saving au$50 or more each time - mind you, that saving came the cost of a 4 week or so delay...
 
H

HomeFree

Well-Known Member
OF said:
I'm not sure how that helps, Air needs a 'funny small' coax plug (longer version of the same one uesd on Solo in fact) not a 510 connector. And it wants 5 Volts, not 4.2, to charge.

OTOH, for a few bucks you can buy a cable like this one and use any USB source:
http://www.ebay.com/itm/cable-USB-4...pply-5V-Tablet-Android-Sony-PSP-/281234981407

Not all similar cables fit, that one does. Makes a good backup, IMO. But like any backup you have to get it before you need it.......

OF
Click to expand...

Who said anything about 510 connectors?

The batteries are removable.
 
HomeFree,
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Stevenski

Stevenski

Enter the Dragon
fubar said:
My point about massdrop was that I landed my air and a couple of solos saving au$50 or more each time - mind you, that saving came the cost of a 4 week or so delay...
Click to expand...

Very true. That said with the AU$ tanking retailers that have stock can hold their prices lower before raising them in line with currency. It was worth the extra few $ when I purchased my air for the speed of getting it in 2 days & having local warranty representation.

Speaking of Namaste vapes I am thinking of pulling the trigger on one of these for the Air.
http://namastevapesaustralia.com/collections/nv-accessories/products/vtubewatertool18mm
For only $100 it seems like it may be worth a gamble.
nu18mm2wm_large.jpg
 
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