The Arizer Air
- Thread starter pakalolo
- Start date
OF
Well-Known Member
I smell another clue here. I think the charger packed in (or became very intermittent) some time back and the battery is now flat (causing the shutdowns when it tries to heat). I'd think seriously about sending the charger back.
Or you might order one of these:
http://www.ebay.com/itm/cable-USB-4...pply-5V-Tablet-Android-Sony-PSP-/281234981407
Then you can charge from your computer USB or a 'mains to USB supply (sometimes called 'USB charger'' like this:
http://www.amazon.com/Charger-Vinsi...F8&qid=1443551268&sr=8-7&keywords=usb+charger
Such little supplies come with lots of stuff (cell phones, MP3 players and so on) you might well have a few?
OF
Aimless Ryan
Came to read about grinders; fucked combustion
It did a few hours ago. Doesn't now.
@OF I have the feeling my charger is just crap.
This is really crappy timing, too, because my Aromed's herb holder cracked a couple days ago. It's still usable, but it might not be for long. A new herb holder costs around $40.
Uzer
Well-Known Member
This happened to me the day after I got mine. Charger crapped out. I'd plug it in and it would actually turn on the heating cycle, not charge, so it would beep and turn off at 10 min after plugging it in. I tested the charger with a multimeter and the voltage was jumping around between .2 and 1.8 volts (should be 5v). I got a Nitecore D2 and one of these. (haven't gotten the USB cord yet so I don't know if I'll need to trim it or not so it will fit in the Air but it is the correct specs.) I could have sent it back under warranty but they wanted me to send them everything not just the charger, so I went the aftermarket route. My Air works great otherwise.
Aimless Ryan
Came to read about grinders; fucked combustion
Uzer
Well-Known Member
This is a link to the one I bought.
Amazon has multiple listings for the same item sometimes. I think your link is just from a different seller. I choose the D2 for the LCD screen which shows battery info. They make different chargers that will work with the Air batteries.
Aimless Ryan
Came to read about grinders; fucked combustion
I went ahead and ordered that. I probably should've asked you this first: Does it work?
Uzer
Well-Known Member
Yes it works great.
bluenavey00
Arizer Air Aficionado
So some people mentioned they use magic eraser / melamine foam to clean the oven.
What do you find the best way to use it? With the oven warm or cold? With ISO or without?
Thanks
What do you find the best way to use it? With the oven warm or cold? With ISO or without?
Thanks
OF
Well-Known Member
So some people mentioned they use magic eraser / melamine foam to clean the oven.
What do you find the best way to use it? With the oven warm or cold? With ISO or without?
Thanks
For me it's cold unit (I even considered putting it in the refrigerator, and my try) and slightly damp foam (with water) held with hemostats. My 'take' is the stuff chips away at deposits, if the deposits are soft they don't chip well?
Yer welcome!
Regards and best wishes.
OF
bluenavey00
Arizer Air Aficionado
Aimless Ryan
Came to read about grinders; fucked combustion
Arizer responded to my email overnight, regarding the defective charger. They expect me to jump through a bunch of hoops to get a replacement for a defective part that costs them essentially nothing. And even then, there's no guarantee that I'm going to receive the charger I paid for two months ago. Also, based on what I've read, I'd still have to pay shipping, which costs almost as much as a charger. Plus I'd have to get out of the house and go places, using mobility I no longer possess.
If I'm Arizer here, I just send a damn charger and take care of the problem the way they should take care of the problem, without creating another problem. Forget the fact that I already bought another charger because of this, with money I don't really have, solely to fix the problem ASAP so I'm not stuck choosing between two unusable vaporizers.
This is the kind of thing that makes me never buy specific companies' products again; both the defective charger and the runaround. It's a perfect way to turn a very satisfied customer into a dissatisfied former customer.
Which costs them a lot more than a battery charger.
EDIT: When I got a defective Santa Cruz Shredder, they simply sent me a replacement grinder. I still have the original one, and it's usable, but I don't use it. Even though a grinder may be worth considerably more than a battery charger, they just did what they knew was the right thing to do. Consequently, I have bought at least two other Santa Cruz Shredders since then. (I have five Santa Cruz Shredders, with a sixth on the way.)
If I'm Arizer here, I just send a damn charger and take care of the problem the way they should take care of the problem, without creating another problem. Forget the fact that I already bought another charger because of this, with money I don't really have, solely to fix the problem ASAP so I'm not stuck choosing between two unusable vaporizers.
This is the kind of thing that makes me never buy specific companies' products again; both the defective charger and the runaround. It's a perfect way to turn a very satisfied customer into a dissatisfied former customer.
Which costs them a lot more than a battery charger.
EDIT: When I got a defective Santa Cruz Shredder, they simply sent me a replacement grinder. I still have the original one, and it's usable, but I don't use it. Even though a grinder may be worth considerably more than a battery charger, they just did what they knew was the right thing to do. Consequently, I have bought at least two other Santa Cruz Shredders since then. (I have five Santa Cruz Shredders, with a sixth on the way.)
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UnshavenFish
Well-Known Member
So some people mentioned they use magic eraser / melamine foam to clean the oven.
What do you find the best way to use it? With the oven warm or cold? With ISO or without?
Thanks
Basically what @OF said, i can't remember if I've used it on my air
but my normal routine with it for other vapes is...first wet sponge, then (this is important) squeeze most of the water out so its just a little damp, then you need friction (use it almost like sandpaper with small back and forth/circular movements) sometimes I will use a wooden cocktail stick and make a kinda cuetip eraser for hard to reach spots (as the wood won't scratch if it goes through the sponge) once the bowl is clean then I take a normal cuetip and give the bowl an ISO wipe/wash then do a burn off after.I've also been using VWP (works similar to PBW, it's not the same stuff but seems to work in a similar way and it's half the price of PBW in the UK) for cleaning the unreachable spots in my bubblers with good results.
Aimless Ryan
Came to read about grinders; fucked combustion
Yesterday I was a 100% satisfied Arizer Air owner. However, since Arizer obviously has no interest in providing any customer service, I am now about 10% satisfied, which is not likely to change.
If I ran a business that sold someone a faulty product with a warranty, I would go WAY out of my way to honor that warranty however the customer needed me to, with no cost for the customer (who already paid for the faulty product). That's a big part of doing good business.
Arizer doesn't do that. All I wanted was a battery charger, to replace the faulty battery charger I paid for (and expected to continue working for longer than several weeks). Now I no longer have any "faith" in my Arizer Air, nor Arizer itself.
They had a chance to easily fix this, but they chose to jerk me around instead. Consequently, they probably can't fix it now. First of all because I already paid for another charger (with money I don't really have).
If Arizer does the right thing, I'll report back. I am not interested in slamming the company. All I wanted is what I paid for. However, since I no longer have any faith in their product...
If I ran a business that sold someone a faulty product with a warranty, I would go WAY out of my way to honor that warranty however the customer needed me to, with no cost for the customer (who already paid for the faulty product). That's a big part of doing good business.
Arizer doesn't do that. All I wanted was a battery charger, to replace the faulty battery charger I paid for (and expected to continue working for longer than several weeks). Now I no longer have any "faith" in my Arizer Air, nor Arizer itself.
They had a chance to easily fix this, but they chose to jerk me around instead. Consequently, they probably can't fix it now. First of all because I already paid for another charger (with money I don't really have).
If Arizer does the right thing, I'll report back. I am not interested in slamming the company. All I wanted is what I paid for. However, since I no longer have any faith in their product...
OF
Well-Known Member
I'm kind of at a loss here. IF you read this and the Solo thread you'll find they have an excellent history/reputation WRT service??? They have a record of providing great service to other customers, why not you? For sure the sweeping statement "Arizer obviously has no interest in providing any customer service" doesn't square with history.....
What, specifically, are they not doing? Refusing to give you a new charger without sending in the dud? 'Repair or replace' at their option is the deal, right? There's a contract on this (the published Warranty), are they not honoring it or are they not 'going the extra mile' for you? What is it you 'paid for but didn't get'? More information, please?
TIA
OF
lookhigh
FC member
I think the problem wit Arizers warranty is you pay the shipping to return your faulty item and then they charge you the shipping to return the repaired on back to you. That what i was told last time i claimed for a warranty. I then contacted Randy@puffittup and he nearly hand delivered a unit back to me.
Quetzalcoatl
DEADY GUERRERO/DIRT COBAIN/GEORGE KUSH
Agreed.
@Aimless Ryan didn't you order your Air from Randy at PuffItUp? What did he have to say about it? Half the reason we recommend Randy is because he is in the US like most of us. You don't pay import/export on that? Arizer is in Canada, their warranty is all available to you. They're asking you to send everything back for a reason. 1. If they send you a charger they test before shipping, and it still doesn't work, they're out a charger and shipping. That's not a lot of money, but it's an unnecessary expense. Multiply this by a hundred, or a thousand, or five thousand. 2. In the event that they do ship you a charger that works and it still doesn't work, now they actually need everything back if you want any sort of warranty work on it. They have to re-test the chargers to see if they're still functional, they have to take the Air apart and examine the charging port area for failures... because this is how they figure out QC issues that they somehow manage to miss. This isn't some sort of personal vendetta against you, and quite honestly they don't actually need to do any kind favors to anybody. Yeah, that would be great, but they are not legally obligated to it. That really only makes the companies that do that much better. What you want is exceptional business, what they give is honest business. Comments like
"They expect me to jump through a bunch of hoops to get a replacement for a defective part that costs them essentially nothing. And even then, there's no guarantee that I'm going to receive the charger I paid for two months ago."
"However, since Arizer obviously has no interest in providing any customer service, I am now about 10% satisfied, which is not likely to change."
"They had a chance to easily fix this, but they chose to jerk me around instead."
are kind of inflammatory considering they're telling you what to do to get it warrantied.
Again let me remind you Randy is the plug for a lot of us in large part because he is in the US and he handles warranty stuff for us so we don't have to go international with some of the vape companies.
Aimless Ryan
Came to read about grinders; fucked combustion
@OF I just want what I paid for, and I want to have not been forced to buy a new charger I shouldn't have needed (and wouldn't have bought if I had any reason to believe my issue would be taken care of, without any hassles). I don't want to jump through hoops to get a new charger, nor should I have to. Nor should you or anyone else. If I have to jump through hoops or pay for shipping or anything else, I'm not getting what I already paid for.
If the roles were reversed and I accidentally sold someone a lemon, I would do everything possible to make it right, from the moment I become aware of it. I wouldn't need any prodding from the customer, who just wants what they paid for. I don't expect anything more than I would be 100% willing to provide if the roles were reversed.
I may have come off as a fanboy for the last couple months, but I don't do the fanboy thing. If I came off as a fanboy, it's because I was a satisfied customer. Things changed. I changed with them.
If Arizer wants to try to fix this, I'll let them. And if they do fix it, I'll do my best to let everyone know they fixed it. But so far all they've done is ask me to jump through hoops. I don't jump through hoops. That's a very sensitive issue with me.
I'm sure there are plenty of other prospective Air owners who would like to feel assured that this will not happen to them if they purchase an Air. In that case, I think they might want to know what to expect from Arizer if something goes wrong. Well, here is my account of what has happened to me so far.
If I turn out to be wrong or crazy, I'll most likely admit it. But remember, I'm talking about a charger here, not an entire unit.
PS: UPS just brought me my new charger, right as I was about to post this.
EDIT: I haven't finished reading the responses that were posted while I composed this response. But what I have read seems to make some sense, and I'll take everything seriously. I guess the big thing with me is that I'm talking about a very minor, cheap part here. If I had a problem with the unit itself, it would be different. However, because of the way Arizer responded about a cheap, minor part, I have pretty much lost confidence in the unit itself.
EDIT: There is no reason to multiply it by 100 or 1,000, as I guarantee their inbox is not filled with complaints about faulty chargers. And if there was 100 complaints in their inbox about faulty chargers, that would make me think they really need to take care of business and produce better chargers, while also making sure people who have bad chargers stop having bad chargers.
EDIT: Arizer's needs are infinitely less important to me than my needs. I need to have a functional vaporizer, which is what I paid for. They didn't pay me for me to be patient, or anything else. I understand that they may want to be able to test everything, but I also understand that the customer comes first. Any company that puts their wants ahead of their customers' needs is a company with which I don't want to do business.
If the roles were reversed and I accidentally sold someone a lemon, I would do everything possible to make it right, from the moment I become aware of it. I wouldn't need any prodding from the customer, who just wants what they paid for. I don't expect anything more than I would be 100% willing to provide if the roles were reversed.
I may have come off as a fanboy for the last couple months, but I don't do the fanboy thing. If I came off as a fanboy, it's because I was a satisfied customer. Things changed. I changed with them.
If Arizer wants to try to fix this, I'll let them. And if they do fix it, I'll do my best to let everyone know they fixed it. But so far all they've done is ask me to jump through hoops. I don't jump through hoops. That's a very sensitive issue with me.
I'm sure there are plenty of other prospective Air owners who would like to feel assured that this will not happen to them if they purchase an Air. In that case, I think they might want to know what to expect from Arizer if something goes wrong. Well, here is my account of what has happened to me so far.
If I turn out to be wrong or crazy, I'll most likely admit it. But remember, I'm talking about a charger here, not an entire unit.
PS: UPS just brought me my new charger, right as I was about to post this.
EDIT: I haven't finished reading the responses that were posted while I composed this response. But what I have read seems to make some sense, and I'll take everything seriously. I guess the big thing with me is that I'm talking about a very minor, cheap part here. If I had a problem with the unit itself, it would be different. However, because of the way Arizer responded about a cheap, minor part, I have pretty much lost confidence in the unit itself.
EDIT: There is no reason to multiply it by 100 or 1,000, as I guarantee their inbox is not filled with complaints about faulty chargers. And if there was 100 complaints in their inbox about faulty chargers, that would make me think they really need to take care of business and produce better chargers, while also making sure people who have bad chargers stop having bad chargers.
EDIT: Arizer's needs are infinitely less important to me than my needs. I need to have a functional vaporizer, which is what I paid for. They didn't pay me for me to be patient, or anything else. I understand that they may want to be able to test everything, but I also understand that the customer comes first. Any company that puts their wants ahead of their customers' needs is a company with which I don't want to do business.
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OF
Well-Known Member
Thanks for the clarification. So your complaint is based on what you feel is right (rather than the agreement you bought it under). I'm all in favor of "the Golden Rule" and all but feel a legally binding contract may take precedence here?
You didn't specify what 'hoops' they were trying to make you 'jump through'. I'll assume you balked at returning the dud, please forgive me if that's in error? While you're most likely a very honest sort that would never ask for a free replacement based on an unproven failure, but I'm sure you understand that some might? They owe it to their shareholders to not waste money, I don't think we want to pay more for our new units to compensate for dishonesty in others.
They expect their authorized dealers to cover these things (read their page....) and control the costs. Failing that they will stand behind the product, and have done so many times as reported in these Forums. Direct sales are another matter, of course, they don't want to burden say PIU with such service costs.
I hope, by whatever means, you get it sorted out. Air is too cool to leave idle IMO. But I don't agree coming here to sully Arizer's reputation seems proper at this time. Nor do I believe prospective buyers have any real reason to fear lack of support should that (rare) chance come up.......provided they follow the agreed to rules. To be clear, the charger worked when you got it and failed in service, right? Sadly that happens. You got what you paid for? It just broke......
Thanks again for the clarification, I think I see it more clearly now.
Good luck and best wishes for a speedy recovery.
OF
Aimless Ryan
Came to read about grinders; fucked combustion
How much more money do you think their shareholders are going to make when I don't ever buy an EQ, which was at the top of my list of vaporizers to maybe buy eventually? How much more money do you think their shareholders will make when one of their very satisfied customers suddenly does a 180 and stops creating the word-of-mouth advertising that has helped Arizer become an industry leader?
Yeah, I've been doing that. But now I'm done doing that.
I promise you there is not a list of much more than one person expecting a replacement charger from Arizer. The vast majority of people do not try to do things like this to cheat companies out of chargers or other products. And whenever someone does try to pull one over, there are usually very visible red flags.
There are no rules to being a consumer. Everything has a guarantee. If you sell people a crappy product or a lemon, you have the responsibility to fix it, even if you don't offer a warranty. And if you choose not to do easy things that make your existing customers remain customers, you lose them. That's not the customers' fault. That's your fault.
OF
Well-Known Member
OK if you want to think that, but it's just not true. 'Nothing in life is guaranteed'. That's why there are warranties........
Let's be honest here, nobody sold you a "crappy product". You've said as much. An accessory died (it worked when new), there was an agreement on how that would be handled you don't wish to abide by now? Your call, but it is your call.
In the end the only gripe you really have is with the guy you bought it from, was that them (directly)? If not they had no standing in the purchase, any support they offer you is really their call...... Even if it arrived in pieces in the box and incomplete at that, PIU (or whoever you bought it from) is the only party liable. That's the way those rules work. Believing anything you buy is automatically warrantied to your satisfaction is not realistic, I sure hope nobody else here thinks that's the case.
I get you're upset, I just don't think you have a case for the above reasons. You paid for an Air with stems and charger. You got that in good working order?
I see no reason to keep trashing Arizer.
OF