blankexpression
Well-Known Member
"Early in the game" you say!?
The Grasshopper Shipping Poll
- Thread starter paytonpenn
- Start date
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- Tags
- grasshopper
...yes. They have been shipping slowly for what... 3 months? Shipping also meaning now they have to deal with more than just design. They have to learn the business...
Until all pre-orders are shipped I personally consider it early in the game. (Assuming that happens by February...)
All this stuff connects. It's not just one thing they are working on... It's a business... It's life... And work. Its design, QC, cs, money, website, advertising, media, the future.
Do they have business degrees?
How will we know when all preorders (or early birds, or holiday backers, or regular backers) are shipped? They haven't ever announced any info like that as far as I can tell.
FizzNuggets
Well-Known Member
FizzNuggets
Well-Known Member
Good point... let's speculate more.
I do for some reason have good feelings about this coming month. For realsies
I do for some reason have good feelings about this coming month. For realsies
vapebuddy13
Your resident Super Hero
+1, its my birthday this month so that obvi means things will go well for GHL... that is how it works right? Bc I want it to...
syrupy
Authorized Buyer
One way to tell is look at what the estimated shipping date is for a pre-order placed today. Right now, it's sometime in September. When the shipping date = the order date, we can guess that all the pre-orders and backers have been taken care of, and full production is in swing. If changes to the production model have to happen because of issues brought up by warranty returns, that catch-up date might be later.
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J.D.420
420th Dragoons
Still no word from Trevor or anyone else from hopper labs RE my order mix up. Upgraded to titanium(Paid difference via PayPal, invoice changed to Ti on hopper website) and was sent a stainless model. Luckily I seem to have gotten a good unit so at least I've got something to use. I guess receiving the wrong hopper is better than receiving a defective one/nothing at all. Anyone else had luck contacting them? What email address are you using? Trevor@grasshoppervape seems to go to a black hole because no emails are returning
jojo0420
Cloud Chaser
I've sent several emails to that address in the last week with zero response.
I tried the one my address confirmation came from first with no response. And it did say you could respond with order adjustments/additions.
Anyone have another email?
syrupy
Authorized Buyer
Try sending one to that address, but mention you'd like to make an addition to an order, and see if that gets answered.
Can't you file for a refund with Paypal directly?
Edit: Thanks for the sig quote.
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HillaryClinton
Future ruler of earth
Still waiting for my response, sent on the 1st, mid-day.
peaceonearth
high since 1968
Well the good news is - welcome Caroline, GHL's new CSR 
https://www.reddit.com/r/GrassHopperVape/comments/3fsm9z/caroline_from_hopper_labs_support/
She just answered someone's email from June 22. So they're in catch-up mode with those, and maybe this will free up Trevor to take care of the more urgent issues such as responding to customers who received faulty units etc and providing replacements, which needs to be their top priority right now.
At first they seemed to respond quickly to those with issues, very disappointed to hear that is not currently the case. But who knows, maybe Caroline will save the day.
https://www.reddit.com/r/GrassHopperVape/comments/3fsm9z/caroline_from_hopper_labs_support/
She just answered someone's email from June 22. So they're in catch-up mode with those, and maybe this will free up Trevor to take care of the more urgent issues such as responding to customers who received faulty units etc and providing replacements, which needs to be their top priority right now.
At first they seemed to respond quickly to those with issues, very disappointed to hear that is not currently the case. But who knows, maybe Caroline will save the day.
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DirtD1V3R
Well-Known Member
I was just going to mention this. I'm wondering if it would be wise to try caroline@grasshoppervape.com. Don't know if she has been given an email but it's worth a shot.Well the good news is - welcome Caroline, GHL's new CSR
https://www.reddit.com/r/GrassHopperVape/comments/3fsm9z/caroline_from_hopper_labs_support/
She just answered someone's email from June 22. So they're in catch-up mode with those, and maybe this will free up Trevor to take care of the more urgent issues such as responding to customers who received faulty units etc and providing replacements, which needs to be their top priority right now.
At first they seemed to respond quickly to those with issues, very disappointed that that seems to be no longer the case.
grokit
well-worn member
I did the same exact thing, and because of what happened to you I'm now 2nd-guessing my decision to change my earlybird ss to ti. So are they concentrating on just shipping ss units, to the point of (mistakenly?) substituting a ss for a ti pre-order? Otoh I just want this thing, maybe ss will be fine!
J.D.420
420th Dragoons
Honestly I'm loving the SS version. Other than the weight savings I doubt there will be too much of a Noticeable difference between the two(the SS version isn't all that heavy to begin with). I'll probably just keep this one and ask for a refund of the difference
inuhuion
Well-Known Member
maybe try the other address: support@grasshoppervape.com
Mr. Me2
Well-Known Member
Thanks for bumping me up in line! I'm sure you'll be back, but I do hope you get a prompt refund.