Mr. Me2
Well-Known Member
Hey Grimkruk! Thanks for the info!!! Did you receive your full order? If so, can you give us your comparison of the ss and Ti? Thx again!
Discontinued The Grasshopper
- Thread starter midgetsanchez
- Start date
zymos
Well-Known Member
True, the serial numbers must have a specific meaning to Arizer. But to the owners, no- it's like a code that hasn't been cracked. Arizer themselves have repeatedly said just cause a certain Solo has serial number X, don't assume it has been updated to feature Y.
poonman
Well-Known Member
Kinda like your own version of " Mad Max " .
But don't forget to amass the Holy Grail 1st ... ( @ataxian )
The serial # are just ID # for the manufacturer ,
to assist in inventory stock keeping . They ' may '
be used by the owner when exercising warranty claims .
or just a purchase of receipt is suffice sometimes .
My guess the reason they don't have any chronological
order to them is to foil the Counterfeiters from easy
duplications .
sundaddy
Well-Known Member
I believe in the GH team, and figure if mine is supposed to ship in September, There's a good chance even more bugs will be worked out by then. I may end up using my warranty, but I am prepared to do that since I have many other options while I wait. What I wonder about is how the GH would do if dropped from 3-4 feet? I also wonder if the concentrate/cotton thing would work in the GH.
OF
Well-Known Member
Excellent attitude, but I hope you see how that can call your objectivity into question? IMO that means you need to back up opinions with solid, verifiable facts.
Agreed on both counts. If it can deliver on even a fraction of the original claims it has lots to offer (at least to some users).
And while it's hard to judge the number of problems by posts here as has been said many times ('self identified malcontents' and all), there's no denying there are some. More concerning is it seems there are 'common defects'? And even a tiny fraction can be the death of a high volume, low profit product. Simply replacing defective units can be extremely expensive (the dud is basically a total loss, law prohibits selling it again, all or parts, as new). Many an otherwise good product has pulled it's company into bankruptcy exactly this way.
I fear that unless serious problems can be driven to zero (or very near to it), GH will not be able to stand on it's own six feet?
OF
Thank you, @OF
. As you may well-recall, I was dead-to-rights "guilty" of negative harping on the nascent Ascent thread early in my FC Forum youth (and was duly admonished for it more than once by the FC mods) - and as such, I am now well aware of such forum dynamics that call one's objectivity into question. As they say in court, though, with regard to the Grasshopper threads, I will let the record/s (as posted in this forum and on other sites) speak for itself and for me, rather than repeating what has already been reported by reviewers and others with opinions. It has been my intent, largely, to offer a counter-perspective to that which is presented by resident town-criers who would sound the alarm "The Sky is Falling" every time a drop of rain is reported to fall; or yell "Forest Fire!" whenever we are made privy to a newly detected whiff of smoke by a contributing reviewer. I fail to understand how echoing, ambulance chasing, spin doctoring, and incessant negative harping contributes any new objective, useful, and productive information and guidance beyond the original report. How useful is it to be reminded again and again about the long string of delays, growing pains, and reasonably expected first-run device problems that typically come with the territory? As I said before, "I personally want to see Grasshopper succeed, and not fail due to doomsayers and fault finders. The pendulum has begun to swing decidedly in the direction of success as I see it, and I want the end user to also share in GH's success." I am very hopeful that Grasshopper will succeed not because of chronic criers, but in spite of them, and success will be the result of a mutually beneficial exchange predicated on competent supply and triumphant demand. And, of course, I always welcome any & all reports of product defect for all to be informed of and benefit from - why would I ever seek to sweep ANYTHING under the rug? I am also a pre-paid GH client.Some may remember the Brothers Grimm fable "Chicken Little" wherein the little chicken hysterically cried out for all to hear "The Sky is Falling" when an acorn fell on his head. The little chick then decides to tell the King and on its journey meets other animals which join it in the quest. The moral of the fable (depending on the version told) is not to be a "Chicken" but to have courage and to build on the positives - though not suggesting to ignore the negatives (just don't magnify them beyond their original dimensions or create an ever-repeating echo). In other versions where the birds are eaten by the fox, the fable is interpreted as a warning not to believe everything one is told.
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OMEiAM
Well-Known Member
For anyone curious, I asked Trevor if Grasshoppers purchased from eBay (or from someone other than them) would still have a lifetime warranty if the original proof of purchase was provided and he responded with the following:
"Hi,
The warranty is only valid for the original purchaser. You will need to work through them to handle any potential situations.
Best,
Trevor"
"Hi,
The warranty is only valid for the original purchaser. You will need to work through them to handle any potential situations.
Best,
Trevor"
OF
Well-Known Member
Thanks, I'd assumed as much.
When you say you "fail to understand how echoing, ambulance chasing, spin doctoring, and incessant negative harping contributes any new objective, useful, and productive information and guidance beyond the original report" I think you raise a good point, but dismissing such concerns is little better?
Folks are reporting real problems, at least real to them. Second guessing their motives, or even those that choose to be concerned about them doesn't change that. Many don't have the easy access and personal contact with 'Trevor' you do, I think they're rightly concerned about 'what if I get a defective one'.....even before we really understand the defects. I think at this point folks expect you to 'counterpunch' any negative statements, but I think it would be much more effective if you had some facts/information to back up your strong support? IMO it beats dismissing their concerns as "ambulance chasing, spin doctoring, and incessant negative harping ". To be honest I think a case could be made you're using 'spin doctoring', at least from 'their side'?
Addressing the concerns (hopefully with facts) beats attacking the messenger I think. The fact remains that many of the original claims have shown to not be realistic, some might say deceptive or false others might say optimistic speculation. This makes it harder to trust. Folks are looking for confidence, want to know the real story. The key to that is happy campers (lack of problems), not discounting the problems.
I too hope the situation can be resolved, as I've said a few times along the way. I've also expressed my concern that this project is not following the traditional processes......something I fear 'we' are continuing to pay the price for? Claims have been made that can never be met, promised deliveries missed in a huge way (by 'years'?). To have what seems a significant number of owners having performance and reliability problems is understandably concerning I think. I hope that changes......but IMO it's a long uphill climb.
I think, in general, under promising and over delivering is a better position to be in.........
I'm still sitting on my wallet.
OF
Thank you for your comments, @OF!
To be clear, and in answer to your points: I have never dismissed anyone's concerns - they are mine as well, particularly as a paid & PATIENTLY waiting customer; I have not had any contact or communication/s with Trevor, ever. I have only relied on the same information that everyone else is privy to through these forums, as well as my 45+ years of business and life experience.
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slcbdco
Brewer, Lobbyist, Vaporist
Thank you, @OF
Some may remember the Brothers Grimm fable "Chicken Little" wherein the little chicken hysterically cried out for all to hear "The Sky is Falling" when an acorn fell on his head. The little chick then decides to tell the King and on its journey meets other animals which join it in the quest. The moral of the fable (depending on the version told) is not to be a "Chicken" but to have courage and to build on the positives - though not suggesting to ignore the negatives (just don't magnify them beyond their original dimensions or create an ever-repeating echo). In other versions where the birds are eaten by the fox, the fable is interpreted as a warning not to believe everything one is told.
Second!
What he's talking about is that if you've followed this thread or worse, be a person who actually has a grasshopper and post your thoughts, there is a consistent pattern of questioning the motivation, veracity, sanity of the poster while any criticism small or large, real or imagined, valid or not gets blown way out of proportion. Just a few pages back I gave some actual insight into the collar defect, which by the way is fine. I come back just a few minutes later to find the GH Tea Partiers and Occupiers cherry picking quote to suit their narrative that either The GH is a disaster and the company is full of thieves (NOT TRUE) or that the GH is a new revolutionary device, with imperfections? Sure, but again for context no MORE than similar products and in my ACTUAL REAL LIVE EXPERIENCE WITH BOTH A GH AND A MUCH MORE EXPENSIVE AND BEEN ON THE MARKET MUCH LONGER FIREFLY less, defects than the Firefly.
I bought my Firefy in February of this year, scratching my GH itch actually because I think folks animosity is rooted in impatience not reason since the majority of people harping about the GH problems are people who DONT have one, in fact usually the people who have the problem immediately highlight how they LOVE the device and the customer service is GREAT and that's never quoted, just more hysterics.
My first Firefly combusted within a first few days. It's actually how I found this forum looking for why that happened. Finally discovered it was a common error, emailed customer service. I had to send mine back at my expense (fine) they had it for a week or so then sent me a new one. A few weeks later, same thing.
My third one which I still have, has combusted every once in awhile, particularly when friends are trying to use it for the first time. I emailed with Firefly a few times, they gave me a few usage tips which were helpful and for the most part I never get it to combust anymore and I'm certainly not bothered by it enough to spend another $30 on shipping.
I'm NOT complaining about FF customer service, I thought it was fine. I just want to give folks some frame of reference, particularly people who HAVE NOT had a GH they needed to return so therefore have no grounds to discuss it. I'm just saying that for $270 or whatever species of double the price the FF, my quality control and customer service has been SUPERIOR with the far less expensive GH.
Further I think the point that I tried to make that never got across in the noise of me saying there are defects, which they have identified and addressed was that the failure rate is actually fairly low. I don't have to speculate because I was told this by the manufacture who ASKED ME to bring in my device which I thought to be working fine because he wanted to just check in after 3 weeks of heavy use, a GOOD QUALITY CONTROL IDEA! It so happened that my backend was in the bad batch so he just replaced that part. My GH has spent three weeks being used, abused, dropped, flown across the country,not cleaned etc and it is not only my go to vape, it's my favorite way to consume. my much more expensive FF? Collecting dust.
Because I think most people care MORE about the user experience than the customer service experience because hopefully your vape won't break and statsically speaking the GH's failure rate is fairly low and in my experience half of the FF and the GH delivers are FAR BETTER user experience. No technique, better flavor, more efficiency, more flexibility in bowl size, not to mention cost and maintenance.
The Firefly is a great vape don't get me wrong, it's just that for fewer quality control issues, better price and better experience, comparing the two vapes the GH wins HANDS DOWN.
Have there been QC issues? Yes, primarily two. one with the heater which literarly I think affected 10, I only know because I happened to be one of the winners of that lottery and had a bit of fun at the lab chasing it down. It's been addressed it's over. The second being the overheating collar, again, One batch of back ends had the problem, most in th batch don't have th problem and the failure is in degrees so if you think you have a problem email them your serial number.
Speaking of user experiences I totally wanted to tell my Tres Seis ACTUAL usage experience and how I was totally wrong about a full pack at the Rockies game last night but now I gotta wait because I got sucked back into the defend team GH mud. What can I say, at least I admit to being a GH Occupier!
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syrupy
Authorized Buyer
would it be better to conveniently ignore the defects.... I for one don't want that to happen.... thats why we come here to find out whats happening and what all is real verses not.... besides then we know what to look for if ours misbehaves in anyway or is it something altogether different and therefore new....
I really do feel a couple of you are trying to bully some of the other posters.... yin / yang
positives are great to hear about for sure but we / I also wish to hear all the negative as well..... folks it is the meat or foundation of being an informed consumer...... great forum....
Before we jump all over the GH positivity posts, remember that the rules are different for regular FCers and the retail/manufacturing folks.
http://fuckcombustion.com/rules/manufacturers/
"You can’t post in a thread that’s about another company’s product unless it’s a 100% positive post, and you can’t mention your products at all unless the thread is about a product your company produces. Members will have more freedom in what they can post than you will."
Some folks have to post 100% positive. It's not really a personal choice for them.
Andreaerdna
If God is the answer, then the question is wrong
Sorry man, but you are so committed in saying how GH is good in everything, better than any vape you owned (wich is small list of vape IMO) and how low is the rate Faulty GH/shipped GH that is difficult to believe you are neutral-objective while expressing yourself. Not saying you are being paied for doing lobbying for GHL but it is evident you want them to succeed soo much that your post are all an help to sold GH rather than an help to choose a vape.
Keep it objective please
Jared
Cannabis Enthusiast
Agreed. slcbdco has spent more time writing in defense of the grasshopper, a vaporizer he supposedly has no vested interest in, than I spent writing essays for my Comp class. Maybe he's just super passionate about his purchase but that would be rather surprising to me.Sorry man, but you are so committed in saying how GH is good in everything, better than any vape you owned (wich is small list of vape IMO) and how low is the rate Faulty GH/shipped GH that is difficult to believe you are neutral-objective while expressing yourself. Not saying you are being paied for doing lobbying for GHL but it is evident you want them to succeed soo much that your post are all an help to sold GH rather than an help to choose a vape.
Keep it objective please
OF
Well-Known Member
Keep it objective please
Good plan, I think.
FWIW, I don't think it's a sin to be a fan. If it is, I'm sure guilty in a few cases.........
OF
grokit
well-worn member
How about a "60 ring gauge equivalent" cigar tube:
XiKAR Single Cigar Tube Black Leather Cedar Lined Humidor Case
A ring = 1/64", so find the common denominator and carry the pi...
I'm gonna go with 15/16" maximum diameter; the grasshopper is more like 9/16" plus the clip?
OF
Well-Known Member
Or perhaps the plastic version?
http://www.amazon.com/gp/product/B001CZNQ6C?psc=1&redirect=true&ref_=oh_aui_search_detailpage
I've used these guys for vape pens for years now. The are cheap, tough and air tight.
OF
Well, that's shitty. Seems like that should have been made clear to anyone who bought one as a holiday gift. I was going to buy another to gift out, but that definitely won't be happening.
As I mentioned in the Reddit, the only other company whose lifetime warranty I've used is Stanley Thermos. They stand behind their products whether you were the original purchaser, received it as a gift, or bought it at a yard sale. Lifetime means lifetime, and they stand behind it.
This is the first thing I've heard from GH that really bothers me.
FizzNuggets
Well-Known Member
I wonder if he would let you set up a warranty in their name right from purchase? I'm sure Trevor would work with you. I feel that is different than say these eBay units.
Here's hoping august is a busy month.
Here's hoping august is a busy month.
syrupy
Authorized Buyer
I hear you about Stanley. But one thing to keep in mind, is many more things could happen to an electronic device like the hopper over a thermos.
I know with the e-nano, the registration for warranty is done online. It seems like some who received the Nano as a gift would be able to do warranty registration in their name. Maybe the GH will have a similar setup? I get the device should only be registered once, but if given as a gift, why not let the receiver register the warranty?
zymos
Well-Known Member
Au contraire mon frere. OK maybe the most combative ACTIVE thread. The locked GH thread was way worse, if you can imagine. And ironically, I was arguing the exact opposite side!
But back then, everything was pure speculation. Now, we have reports of how great it is in real life. Yay!
But someone from Boulder CO says that the company says there is a 20% failure rate. Or a rate of, not failure, but just things they will repair. Whaa??
But they are fixing them all. Yay!!
But shipping estimates are slipping yet again. Boo- but also Yay!, so they have time to fix the "issues"?
Guess I can see why you'd want to take a break....
dreadnaught27
Daemonicus Rex
Has anyone else noticed there is zero mention of a warranty on their website (that I could find), and the only actual mention of a warranty on their Indiegogo page was in the promo video? Not sure how legally binding that will be in any way to begin with.
Jared
Cannabis Enthusiast
dreadnaught27
Daemonicus Rex
It kind of makes me uncomfortable that the only warranty that we actually have from them is a "non-legally binding" one. Which basically means that we have a warranty for as long as they wish to provide one to us... and not a second longer. Has anyone that has actually received a Grasshopper gotten any sort of documentation with their product about a warranty at all? If so, could you please let us know if it is in fact a "full", or a "limited" warranty; and whether or not it is in fact referred to as a "lifetime warranty". Thanks!
And @Jared... I meant other than the words Lifetime Warranty in one thumbnail on one page... that tells me nothing about the warranty itself, and does not actually state that their product comes WITH one. Sorry I wasn't more specific.
And @Jared... I meant other than the words Lifetime Warranty in one thumbnail on one page... that tells me nothing about the warranty itself, and does not actually state that their product comes WITH one. Sorry I wasn't more specific.