Discontinued Indica Vaporizer

Ratchett said:

Hah! Mine too! My Noir seems to have died over the weekend.

The crazy part is, my wife and I went away this weekend for a romantic getaway. I had a bad feeling that my Indica would die on the trip and and I'd be stuck without a vaporizer. I had no reason to suspect it would die, aside from the recent reports on this forum.

Sadly, between sessions on Saturday, the Indica stopped heating. I finished a load, emptied the Indica and reloaded it. Charged it full, and then tried to have a second session about an hour later. Only to discover my Indica had died!

Fortunately for me, I did bring a spare vaporizer with me (Lotus) and it performed admirably. This was my first vacation since fucking combustion that I actually brought a spare vaporizer with me, and I'm sure glad I did!

I called the support hotline, but misdialed at first (221 instead of 211), and when I told the support rep that my "Indica Vaporizer just died" - he told me "wow, that must suck! Wish I could help you out" - and then went on to explain that they only do student loans. And then we laughed, he told me good luck, he said he had a vaporizer die on him last year and it sucked. Small world, wonder if he's on FC...

Re-dialed the correct 800 number and left a message with the after hours representative. Hopefully I can get CS to replace my Indica soon!

Click to expand...

That's a funny story :-)
I have a second hand Indica coming from another FC member, I hope it doesn't die on me!
It will be my first electronic vape as well as the first conduction type.
I'll be sure to bring along the Lotus or GVG as a spare just in case.

Hi all, I just had to post another quick note about the great customer service that Mike and Indica2 provide. It's so refreshing to actually get treated like a customer who matters now a days. I see a bright future for Indica2! While it functioned perfectly, My SS Indica was producing that humming noise ever so slightly, so I sent Mike a quick note to make sure it wasn't a bigger issue then I thought. I received a response in less then 24 hrs from Mike, called customer service on Saturday, and my replacement unit is set to arrive on Wednesday! Amazing product backed by even better customer support. I'm already spreading the word and making everyone I know pick up an Indica! I'm happy to say I will be a loyal "Indican" for a very long time! As Mike would say...Happy Vaping everyone! Indeed.

Tgoodale said:

Hi all, I just had to post another quick note about the great customer service that Mike and Indica2 provide. It's so refreshing to actually get treated like a customer who matters now a days. I see a bright future for Indica2! While it functioned perfectly, My SS Indica was producing that humming noise ever so slightly, so I sent Mike a quick note to make sure it wasn't a bigger issue then I thought. I received a response in less then 24 hrs from Mike, called customer service on Saturday, and my replacement unit is set to arrive on Wednesday! Amazing product backed by even better customer support. I'm already spreading the word and making everyone I know pick up an Indica! I'm happy to say I will be a loyal "Indican" for a very long time! As Mike would say...Happy Vaping everyone! Indeed.

Click to expand...

I'm on my 5th or 7th indica (I've lost count) and my responses are not this speedy anymore. I am starting to get worried I will never be getting a usable indica. After sending one in this time now he has asked me for the serial number (even though they have the unit) and I'm just a bit worried I'm getting the high horse. I have 6 pages of private messages with mike and it has been 8 months since he first got in contact with me after I probably complained on the indica thread.. I have been biting my tongue as I don't have much to add and have already (before) stated I am either waiting for a response or another indica. I told him I didn't want an indica until all the problems with fuming and smell are worked out. Now i'm just asking for an update as it has been a few weeks since he last responded. I'm sure he'll get back to me now that he see's this.

Yeah I'm sure Mike is hard at work ironing things out for the next generations, which will finally solve these issues for all. Been a while since I've heard as well, with both my Indicas down now too, but I am patient and have plenty of convection vapes to tide me over while I wait for Indica to bring me the next stage of portable conduction perfection, worth waiting for in my opinion (just make sure you feed your VAS in the meantime and dont starve! )

When using the Indica, is it best to let it sit for a little bit in between draws to make sure it stays hot, or do constant draws not affect the temperature and vapor production?

Dangles said:

When using the Indica, is it best to let it sit for a little bit in between draws to make sure it stays hot, or do constant draws not affect the temperature and vapor production?

Click to expand...

Sitting a little between its us good for any conduction vape to regain temp, but indica is actually one if the better at maintaining temp in my experience. Ofcourse it will depend on your draw and temp setting, but I'd say 10sec between hits is about right give or take

Well Indica Noir number three died on me Sunday night. Again with the heating chamber not heating problem.

I sent Mike a message through this website which he usually responds to quickly and I have not heard back.

It costs me almost $8 every time I have to send an Indica to his return center in Missouri and I'm getting fed up at this point.

Customer service is all fine and dandy but at this point some quality control would be awesome. This is obviously a very common issue with the number of people on this website having the problem and I've burnt through 3 Noirs since Halloween.

Mike needs to start covering return shipping charges as this is obviously a huge quality control issue on his product. I asked to please just be refunded and he doesn't reply.

At this time I cannot recommend this product to anyone and I would suggest that you request a refund or do a charge back with your credit card. I have been strung along now so long with replacement after replacement that I am just passed the 90 day period for filing a charge back.

Mike if you are reading this please check your inbox. I would like to get a refund or a Noir that has been put through proper quality control. Thank you.

Edit: Called customer service and they promised a refund upon receiving this third defective unit. I will be mailing two Noirs back to Missouri today and will keep this board posted if I receive a refund or not.

It's clear now that with in the early "noir" run, there was a heater flaw. Dan is correct that if we do end up replacing the units multiple times, compensation for returned shipping charges should be Indica's responsibility. Dan, I have PMed a solution I think you'll find acceptable.

In the mean time, a new heater has been developed, tested and retested to eliminate this particular problem. Production of these next units begin shortly. Unfortunately this heater issue was a small percentage but an annoying one since it's batch was mixed with later production. My apologies to all who have anguished through vape failure.

I am about to announce several major additions to the Indica brand that many of the FC forum will appreciate. The hiccup mentioned above, though found months after use and production, has helped us develop a better QC program looking forward.

Indica Vaporizer said:

It's clear now that with in the early "noir" run, there was a heater flaw. Dan is correct that if we do end up replacing the units multiple times, compensation for returned shipping charges should be Indica's responsibility. Dan, I have PMed a solution I think you'll find acceptable.

In the mean time, a new heater has been developed, tested and retested to eliminate this particular problem. Production of these next units begin shortly. Unfortunately this heater issue was a small percentage but an annoying one since it's batch was mixed with later production. My apologies to all who have anguished through vape failure.

I am about to announce several major additions to the Indica brand that many of the FC forum will appreciate. The hiccup mentioned above, though found months after use and production, has helped us develop a better QC program looking forward.

Click to expand...

Hi Mike,

Is the heater flaw only related to the Noir, or does it occur with the Stainless unit's as well?

Tgoodale said:

Hi Mike,

Is the heater flaw only related to the Noir, or does it occur with the Stainless unit's as well?

Click to expand...

My stainless steel unit that I bought back in June just had the heating problem, so it's not just the Noir. It worked perfectly for about 8 months of pretty extensive use.

Dangles said:

My stainless steel unit that I bought back in June just had the heating problem, so it's not just the Noir. It worked perfectly for about 8 months of pretty extensive use.

Click to expand...

I was more referring to the newer stainless units, not the older units. Any issues w/ the newer SS units?

For those wondering if you should get an Indica now, let me suggest the answer is YES. This is a terrific instrument that consistently produces with no learning curve. DO NOT WORRY about a defective unit. Mike et al are as concerned as you and will take care of you if there are problems. BUY!

Teaming,

Jeff

I got my new (to me) Indica last night thanks @bagelbanger! I'm actually not sure what version this is, but at least a generation old, I guess.
What a cool little gadget! This is going to be my on the go vape, for the ski slopes, hiking trail, and occasional concert.
First impressions:
Solid build except the flimsy oven door that fits too loose. May just be due to mine being well used, but seems like it could be improved. I'll probably tape it down to be safe.
Takes a long time to heat up, but I'm spoiled by the practically instantaneous Lotus and Vaporgenie.
Packed it too tight at first, but then got it right I think.
Seems less efficient than the Lotus in terms of effects from a given amount of herb, not sure why. The ABV seemed to be as well toasted as with the Lotus.
I love the design. When I was a kid, I had a zippo lighter that I played with. I would amuse myself snapping the lid open and closed plus I always liked shiny things
Interestingly, sucking on a giant lighter doesn't feel weird to me at all!
I worry about the batteries eventually failing. I will attempt replacing myself when the time comes, but I would really prefer something more user friendly.

A question: can you fill the oven up completely and skip the "mini spacer"? Mine didn't come with a manual, so I just followed the video on the Indica site and filled to the top then tamped down with the spacer.
If I could get 0.3-0.4g in there, I'd theoretically be good for couple days.

Hopefully the problems with the latest version get sorted out. This seems like a great little device!

Gardenerjeff said:

For those wondering if you should get an Indica now, let me suggest the answer is YES. This is a terrific instrument that consistently produces with no learning curve. DO NOT WORRY about a defective unit. Mike et al are as concerned as you and will take care of you if there are problems. BUY!

Teaming,

Jeff

Click to expand...

I agree the customer service can't be beat and the Indica produces a lovely vapor (when working properly). I would just suggest to anyone getting an Indica that you have a backup vaporizer.

Michael got back to me and said the problem is being addressed and new units, that should not have the heating chamber problem, will be shipping in several weeks. So maybe if you want an Indica you should just wait until the new units are shipping.

Indica is a great company and the vaporizer produces yummy clouds of vapor, but this heating chamber dying issue is unfortunate. Michael was apologetic about the entire thing and truly wants to make his customers happy.

I still recommend the Indica for its cool design, great vapor produced, portability, and ease of cleaning. Once the heating chamber issue is resolved I would highly recommend this vaporizer.

Edit to answer SpaceCoyotes question: Yes you can fill the chamber all the way up, the spacers are completely optional.

dantheman420 said:

I would just suggest to anyone getting an Indica that you have a backup vaporizer.

Click to expand...

This is wise advice to anyone who really wants to fully fuck combustion. ALWAYS HAVE A SPARE VAPE!

My first vaporizer, the Davinci Ascent failed after one month of HEAVY use. At the time I had no backup vaporizer. But I knew the RMA process would be a PITA (as it is for most companies), So I settled on buying a new vaporizer the night my Ascent died so it would ship before the weekend (ended up buying a Lotus).

Hope you get things resolved to your satisfaction

Ratchett said:

This is wise advice to anyone who really wants to fully fuck combustion. ALWAYS HAVE A SPARE VAPE!

My first vaporizer, the Davinci Ascent failed after one month of HEAVY use. At the time I had no backup vaporizer. But I knew the RMA process would be a PITA (as it is for most companies), So I settled on buying a new vaporizer the night my Ascent died so it would ship before the weekend (ended up buying a Lotus).

Hope you get things resolved to your satisfaction

Click to expand...

Clear light bulbs are cheap.... just kidding.

OPEN BOX INDICAS At Puffitup for $99. Better hurry!!!!!!

My replacement unit makes a "popping" sound.. Not sure how to describe it. I want to say it sounds like a mini-bomb of the herbs inside the oven but that seems a bit dramatic

I've had 2 Indica's before and I remember one of them doing it but it was about 1/5th as loud and happened 10x less frequently. Do you guys think I need to return it?

Edit: it happens when Im vaping. I would describe the sound as "poosh". It's certaintly different than before as even my girl noticed the sound (she doesn't smoke) and she's been around me during dozens (and dozens) of Indica sessions with my previous units that never made the noise. I'm just going to contact CS tomorrow cause I know this isn't supposed to happen. Hope I didn't inhale anything bad

Im becoming a little frustrated having to return a third unit now but this vape is absolutely amazing when it works and Indica has a solid CS team that makes the process as bearable as it can be

Sometimes if there is too much moisture in the pac or if there is too much "spit" going down the mouthpiece, you will get the pops when the moisture hits the oven....is this what you are experiencing? Is the vape a bit more moist? Are you using a new mixture?

Teaming,

Jeff

What do you do when you get a new gadget? Take it apart and see what makes it tick, that's what!!
Warning: Bare Circuitry, Viewer discretion advised

Great job @SpaceCoyote ,
For best understanding of what you're looking at, I'll help you through these shots. The vapor path is sealed. The chamber is wrapped with insulation to keep in the heat and is taped to hold it together. You'll note the first incarnation of our quick disconnect for the batteries for easy replacement over the air line. The batteries are obvious as is the PCB, (Printed circuit Board). Now in regards to the black housing, the bottom left odd looking material is a high temp insulation.

The black body is one that was produced by our original body tool and modified to make the contents fit more accurately. Some current and all new production should be with our new tooling, clean without coloration differentiations or scratching.

Feel free to ask questions.

Wow! Lots of amazing engineering in such a small unit!


Gardener jeff

Gardenerjeff said:

Sometimes if there is too much moisture in the pac or if there is too much "spit" going down the mouthpiece, you will get the pops when the moisture hits the oven....is this what you are experiencing? Is the vape a bit more moist? Are you using a new mixture?

Teaming,

Jeff

Click to expand...

The sound fits that description exactly, but I've been using this unit the exact same way as my previous two. I can't think of any reason there would all of a sudden be more moisture

Finally got to "field test" the Indica out on the ski slopes, which is the main reason I got it. It's definitely a keeper! SO much easier than trying to load and torch up the Lotus on the chairlift. Plus when it gets warmed up, it makes a pretty decent hand warmer

Indica Vaporizer said:

It's clear now that with in the early "noir" run, there was a heater flaw. Dan is correct that if we do end up replacing the units multiple times, compensation for returned shipping charges should be Indica's responsibility. Dan, I have PMed a solution I think you'll find acceptable.

In the mean time, a new heater has been developed, tested and retested to eliminate this particular problem. Production of these next units begin shortly. Unfortunately this heater issue was a small percentage but an annoying one since it's batch was mixed with later production. My apologies to all who have anguished through vape failure.

I am about to announce several major additions to the Indica brand that many of the FC forum will appreciate. The hiccup mentioned above, though found months after use and production, has helped us develop a better QC program looking forward.

Click to expand...

Any date for these interesting new announcements?