Crafty/Crafty+ by Storz & Bickel

Vambo1980 said:

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Mine broke in the exact same place... t-dub and few other reported cracks, chips, breakoffs on the top side of the casing. I have sent my vape into S&B last week, when I called their service dept yesterday they said that they are backed up a little and mine wont come back till next week. I get worried when the service dept is busy ... Agree on the comment about the Pinnacle. I have broken so many early day pongs its not even funny ... the new pongs with the glass tubes seem to be better.... Maybe plastic is not a good choice of material near heat .... Will keep you all posted how mine gets resolved.

I'm betting they modify the case slightly and reinforce that area. It is definitely not due to hardened resin. I also don't think it's heat related. They simply made the case to thin in that area and it can't stand up to the stress that attaching and removing the cooling unit can generate. I'll take a close picture of the problem area in a bit and show what I mean.

Love my Crafty soo powerful and efficient, but reading some of these issues with the build is getting me worried. Had it for a few days but seeing these problems is making me want to swap it for the Mighty. Every time I use it now I am paranoid it will break soon. Still really enjoying my Crafty, second hour of having it I put my SSV away in storage .

lwien said:

It's going to be interesting to see what kind of running production changes they'll make to address this cracking issue

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What are you doing posting here shouldn't you be out getting ass?

Interested to see the solution to this, as the plastic has always made me nervous (despite the positive reviews around the net) hope S&B fix you up!

Vambo1980 said:

I will try to call them in the morning. If i cant get through ill try the E-mail route.

I think the cause of this fracture is the heat cycle this thing gets, the quality of the thermosetting polymer used and the strength and design of the cooling mouth peice mount. I cant see how this got through product testing.. surely a criteria high on the design lists was robustness, after all it is a portable.

I have been pretty gentle with my crafty in all honesty, its only left my house a few times and only ever been used by myself :-(and it's managed to not be dropped so far. I've been gentle to it because it's been a good friend to me over last few months & christmas, this thing is without doubt one of the best vapes out there for a portable, it just doesnt tick all the boxes in all the right places. The question is , is the superb taste and effects of this vape enough to justify its faults? i bet to some it will because it is pretty dam good at doing what it meant to do (when it does).

VJ

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That's an interesting theory, isn't thermoset polymer unaffected by heat after it's fully cured?

I'd agree that the design and material thickness isn't great in that particular area.

I almost wonder if it's an issue of tolerances with that quarter turn lock mechanism.

If that quarter thread has some variance in it, the ones with poor tolerances could act like a pry bar and basically split the case apart when you turn it.

The testing done to the unit was probably to see if the cooling chamber fits into the bore of the vape. I really wonder if they did a repeated twist test, because if they did; that shouldn't be performed by a machine, rather you'd want real hands doing the testing.

I'd venture to say that all Storz cooling chambers should fit; the problem isn't fitting in there, it's fitting in there properly and standing up to real conditions and hundreds of uses.

I think by looking at how the material broke; we can use that information to understand how and why this thing is breaking for some people.

Mister G said:

Wow, that sucks. A lot of what's been going on in the crafty thread reminds me of the Pinnacle Pro, great results in the early life of the unit, various build issue problems reported by multiple users down the road.... I know one can't quantify the widespread nature of these issues, so here's hoping it is a minority thing and not epidemic. Even still, I find this vape very intriguing and still sorta want one, but am going to let my empty wallet make that decision for me for now...but maybe later...

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Perhaps where we may see a difference is in customer service and taking responsibility. We all know about Vaporblunt's diabolical and selective customer service. S&B seem willing to stand behind their product and respond to and help their customers in a timely and professional manner. FWIW my Crafty is going strong. I'm actually starting to like and use it more and more.

HerbieVonVapster said:

Well looks like going need to send my replacement crafty for another one. Been overheating last couple days now got the flashing yellow red light. Had 52 hours on this unit. No reply from email to S&B. Guess just package it up send it back like last time.

Well after spending 20 mins trying reach a live person at S&B and no reply from them by email again. Got to say really disappointed so far with customer service. When you pay this much for a vaporizer, I figured it would be excellent service from them. Sadly not finding that to be the case.

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I'm really not feeling all this bad news like this. A company with their reputation should at least respond to all emails within a few days. I mean they straight up ignore people.

Just ripped my Crafty like a motherfucker again. I'm really trying to empathize with those who have had these defective units.

Random thoughts: Dump your chamber ASAP as general good practice and etiquette. That means while the unit is hot.

The resins it extracts are truly sticky as hell, like rat trap sticky sometimes. If you don't empty the Crafty when it's hot, the resins set into a harder plastic like substance. The only thing to get them loose is heat, and patience.

Imagine just dumping some kind of wood glue in the mechanism. The designers of the Crafty simply didn't understand that sticky secretions are a huge factor with this vapor thing.

When that shit is cooled and set, that type of twisting action is prone to snapping the plastic.

The mechanism would probably work just fine with all kids of Laverder and non-resinous secreting herbs. At those lower temperatures, you aren't getting that type of sticky sappiness. Some of the people running oil through the Crafty have shown the interior of the cooling chamber; insane amounts of that stickiness, when that shit gets cool, and you twist............

Regular cleaning inside of the female threads with an isopropyl swap taped to a popsicle stick. We need to add in some type of lubricant. Someone mentioned something about e-cig juice?

Edit: Just used the alcohol prep pad on a stick, cleaned under both thread catches and I think it's noticeably smoother, it feels like the day I bought it. Just remember to push down slightly to compress the o-ring when you reattach the cooling chamber. This definitely helps, I think adding the lubricant would be the last step.

DMPesso said:

I noticed that as well I do get less pulls when doing start to finish max temp but the effect is insane. So close to combusting I was so happy



Out of curiousity what did you email them about? Do you need a repair? Because I feel like when people ask questions they straight up ignore you like they did to me when I had some questions about the crafty. I must say its pretty shittt considering they're one of the best companies they should have excellent customer service. If this was for a repair then thats 10000% unacceptable. Yea it's the best vape ever but apple makes the best phone ever and they answerr all your questions even stupid ones.

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I had just bought the crafty and after only one day I realized that the battery life was never going to be good enough for me. I had used it a few times, and I wanted to know if I could trade up to the mighty, since I only had it a few days. Of course I would pay the difference. They still haven't responded yet, and I have sent three separate emails. What's worse is they won't answer their phone's either.

h3rbalist said:

Have you contacted s&b and arranged a replacment???
Mine has been overheating and losing its blue tooth connection.
Its now takes between 2 - 6 hours to charge.
I have been very gentle with mine thus far and have yet to break any bits, but am worried I will eventually.



I have spoken to s&b and will be sending it back for a replacment.

also... how many hours you clock up?

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You have spoken to S&B? I tried for three days straight, and couldn't get through to them. Do you mind me asking what phone number you used and what time you called?

HerbieVonVapster said:

Well looks like going need to send my replacement crafty for another one. Been overheating last couple days now got the flashing yellow red light. Had 52 hours on this unit. No reply from email to S&B. Guess just package it up send it back like last time.

Well after spending 20 mins trying reach a live person at S&B and no reply from them by email again. Got to say really disappointed so far with customer service. When you pay this much for a vaporizer, I figured it would be excellent service from them. Sadly not finding that to be the case.

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I hear you. I have been unable to reach S&B for over a week now, by email and by phone. You call that top-notch customer service? We pay a ridiculous premium for this vaporizer, and they ignore their customers?

They were closed until the 7th so maybe they have some extra work to do, don't you think?

The good is S&B isn't afraid of modifying their designs ( hopefully using consumer feedback). The 1st gen Volcano bowl used to look like.



2nd gen

Can someone explain to me why i'm not getting "clear headed high" from my Crafty, i want the same feeling i got from my MFLB. The Crafty knocks me out with the bowl half filled and the liquid pad :/

What temp are you vaping at? Lower temps CHH "clear headed high" Higher temps Body buzz.

I'm vaping at 185 celcius, not using the booster function (205c)

Vapoz said:

I'm vaping at 185 celcius, not using the booster function (205c)

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Haven't used my MFLB in a while, but I know that I get way more medicated from my Crafty, really milks everything out of my bud. Try putting a quarter of a bowl in there for your first session of the day and play around with the temps. I don't really need much to get medicated, so in the morning I just put a pinch of finely ground herb and I get at least 4 nice clouds @ 195 Celsius and I am good to go for a few hours. Hope you find the right setting for you.

Hey all!

Does anyone out there have a DSLR + photo-booth/studio and willing take pictures of your crafty + my Silicone Waterpipe Adapter (Bonus points if you have a photogenic bubbler)?

I've got my revised 14mm and 18mm SonG's printed and casting well, however my etsy pictures are now out of date and I require new pictures of my adapter (preferably connected to a crafty or mighty).

Please PM me ASAP if you can help!

Vapoz said:

Can someone explain to me why i'm not getting "clear headed high" from my Crafty, i want the same feeling i got from my MFLB. The Crafty knocks me out with the bowl half filled and the liquid pad :/

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A+ proof as to why the crafty is superior to all vapes. It extracts like no other! I LOVE IT. You should be happy about this bro lol. You want a clear headed high smoke a sativa and also vape at the lowest temp possible and use the least amount of bud possible

Been Vapin said:

The good is S&B isn't afraid of modifying their designs ( hopefully using consumer feedback). The 1st gen Volcano bowl used to look like.

2nd gen

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That's good to hear I didn't realize they updated anything I thought they were a company that puts a lot of effort into releasing something once that's almost perfect. For the volcano this seems possible as only the chamber needs to be changed. But for the crafty besides the cooling unit how can they upgrade it without telling everyone "ok send it back". I don't see that happening unless it's something serious like a recall

natural farmer said:

They were closed until the 7th so maybe they have some extra work to do, don't you think?

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Storz and bickel was closed until January 7th? Does anyone know why?

DMPesso said:

A+ proof as to why the crafty is superior to all vapes. It extracts like no other! I LOVE IT. You should be happy about this bro lol. You want a clear headed high smoke a sativa and also vape at the lowest temp possible and use the least amount of bud possible

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The Crafty isn't superior to all others except in your own opinion. For example you quoted Vapoz, who found the MFLB superior in delivering the desired effect.

DMPesso said:

A+ proof as to why the crafty is superior to all vapes.

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Northernsky said:

I had just bought the crafty and after only one day I realized that the battery life was never going to be good enough for me. I had used it a few times, and I wanted to know if I could trade up to the mighty, since I only had it a few days. Of course I would pay the difference. They still haven't responded yet, and I have sent three separate emails. What's worse is they won't answer their phone's either.

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Northernsky said:

I hear you. I have been unable to reach S&B for over a week now, by email and by phone. You call that top-notch customer service? We pay a ridiculous premium for this vaporizer, and they ignore their customers?

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Honestly this is fucking ridiculous. So if something goes wrong with the crafty we have to wait for their response before even sending it in? Or is the procedure documented to be done without speaking to anyone? I think this is UNACCEPTABLE for a company with such a reputation. I have a sick feeling someone bought the company and its not run by storz and bickel anymore and that's why they suck now

pakalolo said:

The Crafty isn't superior to all others except in your own opinion. For example you quoted Vapoz, who found the MFLB superior in delivering the desired effect.

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If a "desired effect" is less high then by all means your rght. I meant superior at extracting period. OBVIOUSLY it's stronger thats why it knocks him out. If your desired effect is to not be as high then I would definitely not call the MFLB superior unless by superior you mean weaker. You are another troll. I didn't know this forum was so strict about people saying comments about something being the best. You can't say ANYTHING without being trolled on here unless it's a well documented fact. This isn't court so calm down with the trolling for real

DMPesso said:

You are another troll.

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Calling me a troll is one thing, but calling a mod a troll? You may be putting the final nail in your coffin with that one.

DMPesso said:

Honestly this is fucking ridiculous. So if something goes wrong with the crafty we have to wait for their response before even sending it in? Or is the procedure documented to be done without speaking to anyone? I think this is UNACCEPTABLE for a company with such a reputation. I have a sick feeling someone bought the company and its not run by storz and bickel anymore and that's why they suck now



If a "desired effect" is less high then by all means your rght. I meant superior at extracting period. OBVIOUSLY it's stronger thats why it knocks him out. If your desired effect is to not be as high then I would definitely not call the MFLB superior unless by superior you mean weaker. You are another troll. I didn't know this forum was so strict about people saying comments about something being the best. You can't say ANYTHING without being trolled on here unless it's a well documented fact. This isn't court so calm down with the trolling for real

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Take your meds bud. Preferably a Valium or 10 of them.

Vapoz said:

Can someone explain to me why i'm not getting "clear headed high" from my Crafty, i want the same feeling i got from my MFLB. The Crafty knocks me out with the bowl half filled and the liquid pad :/

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This is the feeling I always had when using a session vape that utilizes at least some conduction. No matter the strain or temp. I felt stupid stoned and sleepy.

The MFLB of course uses conduction, but instant off and on seems to make a difference. Or so I would think.

He got a warning point and he's on a three day sabbatical. Let's not clog up the thread commenting on his attitude or mental acuity.

As far as I know anyone that has had a legitimate issue with their device has been dealt with in a timely fashion. I'm sure that is where they are focusing their resources.