Discontinued herbalAire

Interesting. Yea I was looking to get something to take bags to go. I picked up some friends this week and had like 4 full bags sitting on the floor of my car haha. Suffice to say, they were happy. Zephyr bags are nice but like I said, they leak a bit as you fill them, especially during the sweet temp spot.

Do you think herbalizer bags would seal alright on their own?

DelitaHeiral said:

Do you think herbalizer bags would seal alright on their own?

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You can attach a little bit of 3/8" ID 1/2" OD (SSV size) tubing over the top of the HerbalAire mouthpiece to form an airtight seal inside the Herbalizer bag's "SqueezeValve". This avoids possible leakage from the Herbalizer bag valves, as discovered by Herbalizer owners with leaky stock connections.

How would you guys recommend using kief in the herbal aire

jkwarrior200 said:

How would you guys recommend using kief in the herbal aire

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I haven't done it yet, but when I do, I plan to mix it with ground herb.

jkwarrior200 said:

How would you guys recommend using kief in the herbal aire

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Back when I had a grinder with kief collector area I would save it up until i scraped (or soaked and evapped) honey off of my glasss/mouthpiece/whatever else that gets stick and then I'd kinda sprinkled the kief on/rolled it around with the sticky goo and then I vaped the resulting kiefy goo on top of some ground herb. Did it this way so the kief didnt just get sucked/blown right through the screen. Been a while, but I remember it working quite well

Vicki said:

I haven't done it yet, but when I do, I plan to mix it with ground herb.

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Welcome to the 'I get mixed up between the herbalaire and the herbalizer' club!

stickstones said:

Welcome to the 'I get mixed up between the herbalaire and the herbalizer' club!

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Oh crap! I can't believe I did that!

I donated my Herbalaire, and now own an Herbalizer. I need to be more careful...

I did mix kief with my ground buds in my Herbalaire all the time, though.

stickstones said:

Welcome to the 'I get mixed up between the herbalaire and the herbalizer' club!

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stickstones said:

Welcome to the 'I get mixed up between the herbalaire and the herbalizer' club!

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My dad has an herbalaire and I have an herborizer. <Not herbalizer. I always confuse the three.

I am back to my HA full time now while my Lotus is away, and I find I am using more herb with this guy. The ability to just take one or two draws is an advantage to the Lotus. This is where packing the mouthpiece can be beneficial and the crucible a disadvantage when one is consuming alone. I will have to play with this a bit more.

I recently underwent the process of returning my HerbalAire to the manufacturer, and the entire experience has left me thoroughly unimpressed.

After several e-mails were exchanged between us, detailing the problem (my unit emits an extremely loud buzzing / ticking / humming noise from the bottom window where the LEDs can be viewed) this is the conclusion that was come to:

Thank you for providing that additional information, it sounds like the transformer on the circuit board is causing the "humming" noise you are referring to you [sic]

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For anyone looking to contact them, I would suggest using the contact form on their website as opposed to e-mailing them directly. I never got an answer from any of the e-mails I sent directly to their address.

I sent my unit back to them, and was unimpressed that it sat in their Post Office box for 6 and a half days before they retrieved the package. In fact, after e-mailing them the tracking number and being told...

Thanks.

Everything will be taken care of on Monday.

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... it still sat in their Post Office box until late Tuesday afternoon.

I received my "repaired" unit today, and it exhibits the exact same behaviour as it did upon being returned: an extremely loud buzzing noise that can be heard from across the room when the heater kicks in. It is about as loud as a cellular phone on vibrate. I am guessing they simply swapped out the transformer they assumed was the culprit, and never bothered to turn the unit on :S.

@MG23 - I am also still seeing green bits in my denatured product, as you have been witness to in the past. When I discussed this with them through e-mail their attitude was essentially that if the LEDs indicate it is reaching optimal temperature, then it absolutely is, but I am not convinced that this is the case.

Any help would be greatly appreciated, as I am nearing the end of my patience.

PoisonousHydra said:

I recently underwent the process of returning my HerbalAire to the manufacturer, and the entire experience has left me thoroughly unimpressed.


@MG23 - I am also still seeing green bits in my denatured product, as you have been witness to in the past. When I discussed this with them through e-mail their attitude was essentially that if the LEDs indicate it is reaching optimal temperature, then it absolutely is, but I am not convinced that this is the case.

Any help would be greatly appreciated, as I am nearing the end of my patience.

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Well, that sucks and is disappointing. My experience with them was a better one, and they seemed to care about their reputation. Mine was, however, immediately after purchase. Not that that should matter for the buzzing behavior. Have you told them yet that it is still buzzing?

I have wondered if my HA runs hot, as I seem to be able to cook my nugs pretty close to burnt, but I don't know anyone with a temp gun or other good method of gauging temp. Too much heat is, however, a lot easier to manage than not enough.

My best suggestion would be to call them up. Sometimes voice communication is more effective. You might also mention in that conversation that others on FC think you are getting a raw deal. Knowing you are in a community like ours may influence their responsiveness as well.

Had a vape session today with the herbalaire 2.2. Put a 18mm j hook on top of the stock teflon mp instead of the silicon tube.
I mostly vape through water so it was a little harsh for me though.. But very good taste through the j hook and very potent vapor!

I decided to fire off an e-mail to PlanetVape, outlining my above experience. Maybe they will step up to the plate and provide me with a new unit where HerbalAire themselves failed. This was purchased in May of 2013, so it is just over a year old, still under warranty, and it was defective out of the box. I spent a year using it, and just sort of always assumed that it wasn't the vapourizer that it was cut out to be, but now I know better.

PoisonousHydra said:

I decided to fire off an e-mail to PlanetVape, outlining my above experience. Maybe they will step up to the plate and provide me with a new unit where HerbalAire themselves failed. This was purchased in May of 2013, so it is just over a year old, still under warranty, and it was defective out of the box. I spent a year using it, and just sort of always assumed that it wasn't the vapourizer that it was cut out to be, but now I know better.

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I just want to be clear. They (HA) know (because you have told them) that you are still getting a buzz from your unit and they are making no attempt to fix it? Just over a year into a 3 year warranty? And they have no explanation or extenuating circumstances for that? Had you disassembled the unit or something that might have voided the warranty?

For the sake of clarity, I have not bothered to re-contact HerbalAire yet. I will see what PlanetVape have to say, and then contact HerbalAire after that if it proves necessary.

The unit has not been tampered with in any way, and the box was marked "Warranty". As I said, I suspect they simply swapped a transformer, and mailed it straight back to me. This, and the six and a half days of it sitting in their postage box are the reasons why I am going to avoid dealing with them in the future if it is at all possible.

PoisonousHydra said:

For the sake of clarity, I have not bothered to re-contact HerbalAire yet. I will see what PlanetVape have to say, and then contact HerbalAire after that if it proves necessary.

The unit has not been tampered with in any way, and the box was marked "Warranty". As I said, I suspect they simply swapped a transformer, and mailed it straight back to me. This, and the six and a half days of it sitting in their postage box are the reasons why I am going to avoid dealing with them in the future if it is at all possible.

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Well, I certainly understand how you feel, but you have to give a vendor an opportunity to make it right before complaining that they haven't done the right thing. They shouldn't have sent the unit back to you with the buzz, but if you tell them, immediately, that the unit is still buzzing, I doubt you will have to pay to send it back, you will just be out the time. I'm guessing you haven't checked if the heating problem is resolved due to your disappointment. Find out before calling them back.

I'm not trying to be critical but It's not just the vendors that have a responsibility when something goes wrong. We need to encourage AND ASSIST the vendor (when necessary) in doing the right thing. And if they then do it they are being responsible and cooperative and deserve props. If they don't then do the right thing than we need to act, including making other customers aware of potential CS issues. Having been on both sides of this equation, the path to success is clear (to me). But we need to be fair.

@cybrguy - I appreciate what you're saying. I normally have a "three strike rule" when dealing with most companies (or situations in general, really). In this case, I think my reluctance to do business with them again has to do with the fact that I was royally screwed over by the folks at Oglesby & Butler. After spending over 225$ (in postage alone) sending my WISPR, and ioLite back to them, I was never able to get a working unit of either model. I suppose when I encounter a situation like this, my immediate reaction is to distance myself from the company in question, so as to not risk getting burned, as I have in the past, by throwing good money after bad.

I have taken your advice and decided to send them an e-mail. My attitude for the moment is essentially the following: if they get back to me before PlanetVape does, I will see what they say, and go from there.

I did mention earlier that I am still seeing flakes of green in my denatured product. There is no way this unit is performing optimally, and ever has. My impressions of them are not only negative due to the buzzing, but also due to the six and a half days of sitting in a post office box, and also the fact that it was returned to me bouncing around in a filthy box, which was dented and in dismal shape, and the cord had never even been unwrapped from the twist-tie I put around it. All of these things speak to me of a company that just no longer gives a damn. I don't want to sound like I think I am entitled to special treatment just for being a customer of theirs, but to me, someone who has been using a defective product of theirs for a year without realizing it should be a priority when it comes to ensuring customer satisfaction.

And I don't mean to give you a hard time about it either. I just want to be sure they get a chance to clean it up. My experience with them has been different and I have been recommending them based on my experience. If they are NOT being responsive and addressing things they should than that will effect MY recommendations, and I don't want to be unfair to them either.

I hope they clean this up adequately for you, and I will be watching.

PoisonousHydra said:

I recently underwent the process of returning my HerbalAire to the manufacturer, and the entire experience has left me thoroughly unimpressed. ... For anyone looking to contact them, I would suggest using the contact form on their website as opposed to e-mailing them directly. I never got an answer from any of the e-mails I sent directly to their address.

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Given my recent pre-purchase experience described below with them, and some of the recent rumblings on here, I'm staying away. I emailed them last week to ask about authorized resellers. No response from the email directly, so I used the site. I got a vague and somewhat rude response, and no reply to my questions since then (sent 2 more emails afterwards asking for clarification, no reply as of a week ago 07/07):


"On Mon, Jul 7, 2014 at 11:40 AM, xxx wrote:
Hi! Thanks for the quick reply. So the warranty is valid no matter where I buy it from then? If it's used, do I need the original receipt to transfer it or is it based on serial number or manufacture date or something? Thanks again !

xxx

...

On Mon, Jul 7, 2014 at 10:26 AM, info herbalAire <info@herbalaire.com> wrote:
Hi xxx,

Thanks for the email. Yes, we take PayPal on our site. Yes, the warranty is transferrable. There isn’t a list of authorized resellers. It is next to impossible to keep track of all of the resellers as they purchase through sub distributors and we lose chain.

A lot of the Amazon and eBay sellers can be flakey and won’t make sure the package is complete. It has happened many times before when parts are taken from boxes and they won’t help customers out.

Have a good one,
herbalAire support

...

Comment
Hi! I was wondering if your warranty covers the unit only if purchased from an authorized reseller, and if so, do you have a list of them? Do you take paypal on your site directly? Finally, is the warranty transferable? Please let me know. Thanks so much! Have a good day ."

Edit: Does anyone have a phone number or physical address we could contact them at?

TriOptimum said:

Given my recent pre-purchase experience described below with them, and some of the recent rumblings on here, I'm staying away. I emailed them last week to ask about authorized resellers. No response from the email directly, so I used the site. I got a vague and somewhat rude response, and no reply to my questions since then (sent 2 more emails afterwards asking for clarification, no reply as of a week ago 07/07):

Edit: Does anyone have a phone number or physical address we could contact them at?

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Personally I see no great sins in their response, but each to his own. I think it is good that they warn that some "unauthorized" retailers are not sending the complete kit and they don't intend to complete it. They do say that their warranty will apply no matter where you buy it. I bought my vape direct from them and something WAS missing but they replaced it immediately and included other goodies for my trouble. That was a good start for me.

Their phone, from their website, is: (403) 949-2754 email: info@herbalAire.com

I don't have their street address handy but I'm sure a call or an email would produce it. I know they are Canadian.


MY experience with them has been a positive one, but that certainly doesn't mean that everyone's is sure to be. Ya pays yer money ya take yer chances with any vendor.

cybrguy said:

Personally I see no great sins in their response, but each to his own.

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They didn't say for sure that I'll be covered no matter where I buy it - hence my reply asking for clarification about that. Nowhere do they clearly state that the warranty will be valid no matter where I buy it from, and I've sent several one line replies asking just that question to no avail. The only 'sin' is that they haven't clearly answered me, and stopped answering my emails all together - I feel like they might have been dodging my questions about authorized resellers and trying to get me to buy direct from them, hence their inclination to not reply to any but my first email and not to answer clearly about the warranty being valid no matter where I buy it.

In any case, I don't think I'll do business with them if they don't reply to my third email asking for more info about the warranty. If they do reply I'll certainly post back . I do want one of these and it seemed to be the best in the price range, but I do want a warranty that's valid too, and I don't want to feel like my emails might go unanswered for weeks (or forever) again in the future if I have a warranty issue.

Edit: They do not say that 'unauthorized' resellers aren't including pieces (only that 'some sellers on ebay' or something are notorious for that), because they claim that there are no authorized or unauthorized resellers, hence my confusion. Also, I don't feel like I'm taking any chances at all if I buy from Storz & Bickel or a few other well known reputable brands... I've warrantied my Volcano so many times without ever producing a receipt... same with my magic flight box... no mess of authorized or not resellers, receipt, valid or non valid warranties - just good customer service from MFLB and Storz & Bickel, and they're known for it.

TriOptimum said:

same with my magic flight box... no mess of authorized or not resellers, receipt, valid or non valid warranties - just good customer service from MFLB.

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I was saying exactly this to my partner this morning, and we both agreed that if the cream of the crop retailers can provide this kind of service, there isn't any excuse for someone who is competing in this product segment not to be able to do the same.

PoisonousHydra said:

I was saying exactly this to my partner this morning, and we both agreed that if the cream of the crop retailers can provide this kind of service, there isn't any excuse for someone who is competing in this product segment not to be able to do the same.

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Agreed .

fwiw, they don't seem very responsive at the moment to any channels I am aware of. I used their 'contact us' form twice and pm'd them here and only got one response more than a month later. They are selling and marketing units, so there must be a reliable way to get a hold of them somehow.