Discontinued Pinnacle Pro
- Thread starter stickstones
- Start date
Also, keep in mind I have to change out the Pongs in the units we have in inventory. I have 1,000's of pings that are now paperweights. I've suffered huge financial losses trying to fix these issues. I don't expect sympathy, but I'm not selling the people gpongs and driving my rolls Royce to the bank laughing about what suckers you guys are. I'm trying my hardest to remedy the problem.
You want to know the real crazy part? The pn pro, even with all the problems of late, has sold more in the last 3 months than all my other products combined. I was actually out of stock for a month while I waited for new units to be built. This all adds to the financial strain. Believe it or not, selling out is always a great thing. I have to buy the batteries and some parts 10,000 at a time, so the fact we had this huge sales spike and a new product coming out and had to buy more pn pros was a lot for me to deal with. I am doing the best job I can do.
TTYK and other vendors I assume. I don't believe we put them up for sale until we got the second batch, but I'll double check on that. If I was selling them through Vaporblunt that would be news to me.
Even if I'm wrong about the time frame, it doesn't change the fact that I did not have enough inventory to issue a full in exchange. I just received an adaquate supply last week.
Gray Area, did u purchase it from me?
You want to know the real crazy part? The pn pro, even with all the problems of late, has sold more in the last 3 months than all my other products combined. I was actually out of stock for a month while I waited for new units to be built. This all adds to the financial strain. Believe it or not, selling out is always a great thing. I have to buy the batteries and some parts 10,000 at a time, so the fact we had this huge sales spike and a new product coming out and had to buy more pn pros was a lot for me to deal with. I am doing the best job I can do.
TTYK and other vendors I assume. I don't believe we put them up for sale until we got the second batch, but I'll double check on that. If I was selling them through Vaporblunt that would be news to me.
Even if I'm wrong about the time frame, it doesn't change the fact that I did not have enough inventory to issue a full in exchange. I just received an adaquate supply last week.
Gray Area, did u purchase it from me?
Last edited by a moderator:
That's not what I said at all. Anyways, I'm sorry you're disappointed. I hope u find some enjoyment from your pnpro.
Gray Area
Well-Known Member
Then I don't understand what you mean by "you haven't been selling the Gpong's"
I do get enjoyment from my PnP. I've never criticised the unit ever. It does what it's meant to in a form factor that nobody can compete with yet.
Just you alienated/lost a lot of customers over the Gpong trade in.
Few more weeks, few more weeks then nothing. You disappear and redirect anyone asking to TYYK to buy one ffs
Anyway I've said what I wanted to and I'm done.
I do get enjoyment from my PnP. I've never criticised the unit ever. It does what it's meant to in a form factor that nobody can compete with yet.
Just you alienated/lost a lot of customers over the Gpong trade in.
Few more weeks, few more weeks then nothing. You disappear and redirect anyone asking to TYYK to buy one ffs
Anyway I've said what I wanted to and I'm done.
Philreal187
Well-Known Member
I sent dave an email late last night about the exchange and had a response first thing this morning. Thank you @Ratm22 for the email and thank you @TherealVaporblunt for holding your word. I have patience and appreciate the exchange, I still use my pnp daily and love it more and more. To show back up on the site and explain the entire business aspect to why this exchange took longer then "we" as FC member anticipated was a class act. I did my very best to never criticize the company b/c you should never speak about what you don't know is fact or the unknown. I hope everyone continues to enjoy the pnp can get any issues taking care of from the collars to batteries and whatever else. "Patience is what the old folks taught.."
Sativape
Well-Known Member
When I emailed VB recently, I got an instant reply from them.
I've had nothing but excellent service from them from day one.
@TherealVaporblunt,
Thanks for listening to the end users and providing us with the glass insert Gpong.
Don't forget that TRVB responded back to us by providing a instant countermeasure and a long term countermeasure as well.
Although I do use the PNP with my bubbler filled only with ice... no water, my favorite set ups are with the 6" glass stem and J hook (again, thanks @MileHighLife for putting me on this)
The J hook is available again from ebay seller. so any one interested in the J Hook, you best cop that shit ASAP!!!!
I've had nothing but excellent service from them from day one.
@TherealVaporblunt,
Thanks for listening to the end users and providing us with the glass insert Gpong.
Don't forget that TRVB responded back to us by providing a instant countermeasure and a long term countermeasure as well.
Although I do use the PNP with my bubbler filled only with ice... no water, my favorite set ups are with the 6" glass stem and J hook (again, thanks @MileHighLife for putting me on this)
The J hook is available again from ebay seller. so any one interested in the J Hook, you best cop that shit ASAP!!!!
herbivore21
Well-Known Member
Sorry bro, but as someone who is starting to design a vaporizer and someone who has run many businesses before, this is called doing business. Do not complain to your customers because you have to wear the costs of mistakes in design. I understand that this shit happens but you do not get to justify slow service by referring to this expense.
Also, I have bought vapes from so many other companies since buying my first from yours. Their service has universally been better in every way, especially when issues have come up. Furthermore, my Solo is fine with any amount of build-up of resin. I may have to clean the screen in the stem at worst, but nothing melts. Why on earth would you continue to use plastic that means that normal build up of resin from normal usage could melt your unit and expose you to that? Why do you think this is an ok point to stop your product development at?
Why did you make the baker heater itself be so close to the same PES plastic used in the PNP after knowing that even the PNP at hundreds of degrees lower could melt the plastic with normal usage.
I thank others for bringing up the issues with the GponGs and how they have still not been replaced. I had nothing but evasion and non-responses in emails from you guys, the phone person also told me they don't deal with warranty.
Your business has issues. These issues made your business issues my issues. Yes I am aware I said issues a lot.
Still, I have been in many businesses for ages (and many less profitable than the insanely profitable vape industry, which I know now starting to be a part of and already seeing money and funding offered from every direction) and I have no sympathy for your complaints. This is all part of selling consumer electronics. If you can't handle this, you are in the wrong industry with all due respect.
I'm not singling out anyone in particular here, so if your ears burn don't assume I mean just you.
We have a clear rule against bashing companies. Lately, a lot of members have started to assume that this rule no longer applies since @TherealVaporblunt stopped posting here and several people reported dissatisfaction with their customer service experience. I am here to tell you that this is not the case, and some of you are pushing the boundaries.
You can report your bad experience but you get one post. It must be respectful and polite. After that, you aren't allowed to bring it up again unless you have new information or a resolution. Likewise, the manufacturer gets one response. These policies are meant to ensure both sides are treated fairly. The threads are not intended for public spats or constant complaints. Please follow the rules and don't make extra work for the staff.
Finally, some of you need reminding that before VaporBLUNT had problems with the mouthpieces, they were well-liked and highly praised for their service. I agree that they could have handled this better, but to trash the entire product line over the management of this one issue is unwarranted and unfair.
Edit: This is an official moderator post and comment is not invited.
We have a clear rule against bashing companies. Lately, a lot of members have started to assume that this rule no longer applies since @TherealVaporblunt stopped posting here and several people reported dissatisfaction with their customer service experience. I am here to tell you that this is not the case, and some of you are pushing the boundaries.
You can report your bad experience but you get one post. It must be respectful and polite. After that, you aren't allowed to bring it up again unless you have new information or a resolution. Likewise, the manufacturer gets one response. These policies are meant to ensure both sides are treated fairly. The threads are not intended for public spats or constant complaints. Please follow the rules and don't make extra work for the staff.
Finally, some of you need reminding that before VaporBLUNT had problems with the mouthpieces, they were well-liked and highly praised for their service. I agree that they could have handled this better, but to trash the entire product line over the management of this one issue is unwarranted and unfair.
Edit: This is an official moderator post and comment is not invited.
Last edited:
llamaman001
Well-Known Member
Vaporblunt you might want to hit up massdrop and let them know the baker only reaches temps of 750 because they have it listed as 800. Ive been correct twice on that but I thought Id let you know the massdrop info is wrong.
Also when I click on the baker on YOUR website there isent anything but a picture and a 250 dollar pricetag...no description...nothing. Just a quick heads up so you dont loose out on potential customers.
Also when I click on the baker on YOUR website there isent anything but a picture and a 250 dollar pricetag...no description...nothing. Just a quick heads up so you dont loose out on potential customers.
Sativape
Well-Known Member
@TherealVaporblunt,
Regarding you paperweight Pongs.... possibly you could modify them for another application on the PNP.
For my glass stem mod:
I took down the internal shaft and opened up the pong shaft.
I added the glass spacer and Viton o-ring.
The way this set up hits to allow for dry hitting, if you did sell it as a kit, I would buy it.
I'm not sure about the other users though.
How many PNP users would purchase a kit from VB if it were an option?
My picture is showing the DA stem, which has now been replaced with a black stem for more stealth purposes.
Yeah, I've done a horrible job of marketing baker so far. I haven't spent $1 on advertising, and it shows. I'll get that fixed, thanks.
I'm exploring options for them, thanks for the idea.@TherealVaporblunt,
Regarding you paperweight Pongs.... possibly you could modify them for another application on the PNP.
For my glass stem mod:
I took down the internal shaft and opened up the pong shaft.
I added the glass spacer and Viton o-ring.
The way this set up hits to allow for dry hitting, if you did sell it as a kit, I would buy it.
I'm not sure about the other users though.
How many PNP users would purchase a kit from VB if it were an option?
My picture is showing the DA stem, which has now been replaced with a black stem for more stealth purposes.
llamaman001
Well-Known Member
Vaporblunt even though I wasent a fan of the PnP I really respect you for coming back and speaking with us. Its got to be a hard thing to come to a place where so many people are complaining and doubting everything you say.
Im happy to have you back and I hope you stay with us and I commend you on facing the wolves head on. Like another user said, hopefully it will just get better from here.
Im happy to have you back and I hope you stay with us and I commend you on facing the wolves head on. Like another user said, hopefully it will just get better from here.
I have rethought my stance of not posting. I will continue to be an active member and keep you all up to date. However, I will not engage in negative arguments. I look forward to providing better customer service than I have in the last few months. Thank you for your patience
stickstones
Vapor concierge
^^^
Glad to hear it!
Glad to hear it!
Sativape
Well-Known Member
I have only had to deal with CS once to get the replacement thick wall PonG and everything went smoothly. The PP has been working great since I got it 6 months ago.
There is no competition for the power and size this vape has (including the Solo I have, which has been left in the drawer for months now). The new GPonG is great.
Keep innovating and providing solutions to problems and I think the future will be bright for the company.
There is no competition for the power and size this vape has (including the Solo I have, which has been left in the drawer for months now). The new GPonG is great.
Keep innovating and providing solutions to problems and I think the future will be bright for the company.
It's really hard not to take things personal. I put so much time and effort into these projects that they feel like my children. I except constructive criticism fairly well, but sometimes I do take it personal. I'm going to have a meeting with my team and see what we can do to provide better customer service. I don't think I can afford the level of cs that a company like ploom provides, but I can do better than I have been. If I could rewind time I would do things differently.
lookhigh
FC member
Sweeeeet.
stickstones
Vapor concierge
Good to have you back, trvb. Sometimes we just need a little time away.
Dudefromma
Member
Welp judging by how my first PnP acted in the week or two before it died I'd say I'm about ready to burn out my second unit. Once this thing dies I guess I'll just go back to smoking weed the old way, not a fucking chance I'm wasting more money on a product that won't last more than a few months. Thanks for all the help everyone!
Please explain your situation to me
TherealVaporblunt,
Though I'm hardly here anymore, glad to see your back.
FYI.....
My six OG pinnacles about 1 1/2yrs are working just fine. Think might be 2yrs?
My 2 Pros bought same day of release are doing the same.
All have seen nearly daily use.
Patiently awaited the Gpong replacements, and have to admit....... I pretty much puzzled on how things were going & kind of wrote it off. But, still checked back here from time to time. Glad to see your still the stand up guy I have always experienced.
Always remember mistakes will be made, but it's how they are handled that count. It's only a tradgedy if you don't learn something from them going forward. You've shown in the past you adapt, and I have no reason to expect anything different now.
I know it's hard to not take some of this personally, as it shows you really care what others think. But, unfortunately you have to have some cajones & thick skin to keep your sanity. Your never going to please everyone, though you do have to do what's right. Tough balance act at times that I can appreciate.
Well, your back and taking things head on as I expected would eventually happen. Live & learn and move forward with your experiences. I know you will.
Thank you for all you have accomplished & brought to market over the years. I've always been impressed since the beginning.
Best Wishes as always.
Just grow yourself a bigger pair
&
PEACE
Pdut23
Member
That's in your opinion. In my opinion it is a sensational product. I've had 3 units and they have all worked flawlessly.
olivianewtonjohn
Well-Known Member
One thing you should really sit down and think about is communication. In the vap world things get delayed all the time. What separates the good companies from the ones people get pissed at are the companies who have bad communication skills. You have to look at it from the consumer perspective if many people are saying they called your # and the girl said they dont deal with warranty then you need to talk to the girl and get this straightened out. If people are emailing you and getting no response then why should they think you will take care of them? Getting a response explaining what is going on is much better than leaving people in the dark.
Please rethink this strategy, I think it will help you in the long run.
EDIT: Here is just one example the guy said he has bought many of your products and likes your company.
"Patiently awaited the Gpong replacements, and have to admit....... I pretty much puzzled on how things were going & kind of wrote it off. But, still checked back here from time to time. Glad to see your still the stand up guy I have always experienced"
Now if he was puzzeled and loves your company; can you imagine if a collar or pong broke on a customer who has only had one of your products and has only had the PNP for a few months? What is the customer supposed to think then?
