Discontinued VapeXhale Cloud EVO

Im afraid my EVO may be acting up, and has been since I got it, I just didn't realize. Wanted to ask FC what they thought about this problem as there is little to no where else with discussion regarding the VXL EVO. I believe my circuit must be messed up and the UNIT isnt registering the temp and using the proper LED colors, making it overheat.

Im getting good hits, just concerned with it over heating.

So I turn my unit on, and turn the dial to 12. It warms up for like 1-2 minutes and is green at 12. I then turn it to 3:00 and the light turns RED, Which is suppose to happen. So I let it warm up at like 3 for probably around 3-5 minutes. My LED light now turns green, which is suppose to happen. Now I tune my EVO down to 1;30, and it turns to a RED LED again. When I turn it down, so it sees the red and starts to heat up.


Should I open a support ticket?

Thanks for the help and support so far FC!
When I read that I read nothing wrong? Red doesn't always mean it's heating up just adjusting itself to the correct temp.

Edit: nevermind I seems everyone answered this already lol
 
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JCat

Well-Known Member
Accessory Maker
I proposed the same thing a page back and was ignored. :/



I still maintain that sealing the base to eliminate the conventive flow potential is going to stop this. Adding a vent on the bottom will increase flow, so if anything should intensify the odour or make it appear more quickly.

And like the previous post says, cleaning the assemblies more thoroughly can't hurt either.
Sorry for stealing your thunder @Anonymouse if I restated something you had already stated (I must have missed it ... sorry!)

I actually think depending where you put the vent(s), it would decrease overall temperature in the bottom of the enclosure, and depending where the vent was, would direct the heated air past/away from the PCB ... sealing the enclosure tighter would make it hotter over all and would increase issues I would think as you want to avoid heat build-up in the bottom part of the enclosure where all the electronics are.

@dontfeedphils ... you know more than me about the electronics/cleaning ... I'm just speculating on what I do know (I'm a software developer by trade but also do woodworking, electrical, minor electronic repairs/upgrades, etc., ... so have a general knowledge of a lot of things ... but tend to rely on the real experts when validating my ideas!)

@stonemonkey55 ... glad to hear alignment with my ideas and your engineers (seems like a pretty logical conclusion) ... although slightly off-putting (especially for those that use it inverted regularly and their nose ends up particularly close depending on the water tool) ... seems like a non-safety/durability issue but would like to hear confirmation of this.
 
JCat,

kimura

Well-Known Member
just wanted to follow up that I have been using the EVO inverted in my Ion all night without issue. and I've been obsessively sniffing the bottom after every draw. no off-putting smell whatsoever. in fact I smell absolutely nothing at all, which is pretty neat. I'm just not letting it idle inverted for more than a few seconds.

is there anything in contact with the lower portion of the bamboo? the intake on my EVO is usually cool to the touch. it's still cool to the touch immediately after I finish a long inverted draw. I wonder if it's as simple as something either touching or very near the lower portion of the bamboo that gives off a foul smell when it gets hot, which only happens when the EVO idles inverted due to the hot air inside the bamboo rising up and heating the intake side of the glass. if this were the case, venting the housing at the base probably wouldn't help.

this theory is purely the speculation of a heavily medicated mind, of course, thanks to my inverted EVO :p
 

stonemonkey55

Chief Vapor Officer
Manufacturer
Sorry for stealing your thunder @Anonymouse if I restated something you had already stated (I must have missed it ... sorry!)

I actually think depending where you put the vent(s), it would decrease overall temperature in the bottom of the enclosure, and depending where the vent was, would direct the heated air past/away from the PCB ... sealing the enclosure tighter would make it hotter over all and would increase issues I would think as you want to avoid heat build-up in the bottom part of the enclosure where all the electronics are.

@dontfeedphils ... you know more than me about the electronics/cleaning ... I'm just speculating on what I do know (I'm a software developer by trade but also do woodworking, electrical, minor electronic repairs/upgrades, etc., ... so have a general knowledge of a lot of things ... but tend to rely on the real experts when validating my ideas!)

@stonemonkey55 ... glad to hear alignment with my ideas and your engineers (seems like a pretty logical conclusion) ... although slightly off-putting (especially for those that use it inverted regularly and their nose ends up particularly close depending on the water tool) ... seems like a non-safety/durability issue but would like to hear confirmation of this.

@JCat - our PCB manufacturer did say that based on the readings of the temp of the lower cavity of the EVO, the materials used will not off gas but may give off an odor. I had asked them to clarify as my assumption was that if you smelled something it wasn't good for you. They replied that I can smell lemons and that isn't bad for you, which I responded "touche" I have drilled 3 small holes into the bottom of my unit and have had my unit inverted for quite some time now and the odor has cut down substantially. We will be doing some additional tests with my ventilated unit to see how much cooler the internal chamber is with the drilled holes.

@kimura - The lower portion of the bamboo is more or less suspended in the lower chamber and is anchored at the base of the enclosure. Your theory is worth exploring and I will have my engineers look into what may be touching the glass.

My experience has been the same where I get little to no smell unless I keep the unit inverted.
 
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smokie

Well-Known Member
Quick Update - we are looking into new international carriers to ship our products. While we thought we did the necessary stress testing (dropping boxes from the second story of our houses) the damage that we have seen to our units, especially the TravelBuddy have caused us to re-think who we use.
Any idea when new units will ship?
 
smokie,

elmomuzz

That just happened...
The heater in a evo gets over 1000 degrees. I can't imagine there not being a smell. A simple workaround would be to put a length of tubing into the intake to extend it further away from the cloud.
 
elmomuzz,

CentiZen

Evil Genius in Training
Accessory Maker
really? That is hard to believe.

It is hard to believe, but I'm pretty sure that it is true. The amount of heat needed to constantly heat up a huge stream of cold air is massive, and the thermal problems with glass make it even worse.

I know that the heater in a vapor brothers goes above 950F in normal operation, and it's heating power is noticeably less than what the cloud can pull off, even without a glass covering to deal with. This figure comes from Linus himself.

I doubt the cloud heater stays at that sort of output for very long, but it has to be capable of that or at least be close.
 

Kenzie

Well-Known Member
Hi can someone please tell me what the wattage is on the 110V Evo? im looking to get a stepdown converter before it arrives. I just purchased the 110V model because im too impatient to wait while the kinks are worked out of the 220V model. man i cant wait! will this be able to milk a mobius clear matrix?
 
Kenzie,

tuttle

Well-Known Member
Hi can someone please tell me what the wattage is on the 110V Evo? im looking to get a stepdown converter before it arrives. I just purchased the 110V model because im too impatient to wait while the kinks are worked out of the 220V model. man i cant wait! will this be able to milk a mobius clear matrix?

On initial warm up, it seems to fluctuate between 105w-115w. When it reaches temp, it draws about 1.5w in idle, and around 60w or so when rewarming itself.
 

darkrom

Great Scott!
Really nice to see SM taking action on this issue. I was terrified that it would be ignored. I should have known better.

Like I said all along, great people! Once this smell issue is cleared up everything will be happy and enjoyable once again.
 

oldiebutgoodie

Apostle, Church of Vaporization
Not sure if serious.

(my question) "What are those industry standards" =/= What does industry standards mean (what you answered). I'm not sure how you arrived at that, but the term is self-explanatory, especially in this context. Maybe I'm getting trolled, but I'll cut right to it. I was hoping there were some numbers to go along with vtacs statement rather than just reposting company damage control. The reason I wanted to know specifics is because my VXH products appear to have a higher failure rate than my other products. Since I'm just one person out of many, my personal experience could be an anomaly or common, but data is needed to support either conclusion.
I'm not sure what posting numbers of the broader consumer electronics industry does for you, but since I can't purchase or return my broken purchase to a consumer electronics store (such as Best Buy or Amazon), it does nothing for me. More importantly, it doesn't have much relevance when someone is cross-shopping the top vaporizers on the market.

tl;dr
If you have the failure rate of any of these units compared to competing units (in this specific industry) I'd like to see it.




I had these same concerns and issues with VXH. Many members here are willing to overlook these issues because VXH was started by members from this very forum. However, for someone like me that's new to vaping, I have no history with them. Only lighter pockets and broken parts. Given my experience with my Cloud+, I thought it was crazy to take chance on a full price Evo, but the hype was strong, and my short time with the Cloud+ was great. and However within a month I'm sending it back in for repair. Which I will assume will be at my expense as shipping already is. I try not to complain about VXH on these boards as the fanboys come to their rescue quickly, but your opinion sounds just like mine, so realize you're not the only one. I'm in over $1k in VXH products and they haven't had much in the way of reliability or customer service. Like Dubya says "fool me once...."

Excellent post, I appreciate your point. I just took your question at face value, i.e., what is the warranty standard in consumer electronics. That's all. Pulled it from a 2012 analysis from a warranty trade journal, which was consistent with the targets used where I spent most of my career (I've since retired). Of course, as previously mentioned, the standard is in $, not units. While there is an obvious correlation between the two, it's impossible to back the latter out of the former (not that both are not tracked internally, but $ are only publicly reported). I have no data on VXL specifically. And since vaporizers are still IMO a cottage industry and the companies are all privately held, I doubt there is any reliable failure rate/warranty reporting for the segment. And anecdotal reports are nearly always impossible to extrapolate into meaningful data. I will just add that VXL has earned a good reputation, so if the company states that its warranty is within its industry standards, personally speaking I'm inclined to take them at their word. That's all I can contribute, which I'm afraid probably doesn't really help much with your concern.
 

Hexi

Well-Known Member
There has to be some variance in the board, because many units have no smell at all. I've been doing the sniff test on my Evo, leaving it inverted for at least 10 minutes on turbo mode, and nothing. I have a very sensitive nose I've been told, I usually catch a whiff of something pretty early on, I can smell the heating honey in the Evo Gong even while cold.

Maybe the board mfg's components have some variation...
 

grokit

well-worn member
There has to be some variance in the board, because many units have no smell at all. I've been doing the sniff test on my Evo, leaving it inverted for at least 10 minutes on turbo mode, and nothing. I have a very sensitive nose I've been told, I usually catch a whiff of something pretty early on, I can smell the heating honey in the Evo Gong even while cold.

Maybe the board mfg's components have some variation...

That's kind of what I was thinking, that maybe the early indiegogo units don't have this issue and the ones made after that do. I haven't noticed any smell like this on mine, but then again I haven't held it upside down for an extended time and put my nose right up to it. What do you guys think?
 
grokit,
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turk

turk
.....no smell on mine either....but smells aren't exactly my strong suit....this has come-up with me before ..(my sense of smell being not as acute as others....)
 
turk,
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jdee

Well-Known Member
Completely unrelated but a pretty cool article about vaping and dabbing on Leafly today

http://www.leafly.com/(F(CPJmL5dJKH...versus-dabbing-why-you-should-care-about-heat

“Dabbing may be less harmful than smoking,” explained Shen, “but it’s still not vaporizing. When you’re heating the TI nail 900 to 1000 degrees and you’re dropping some oils onto it and watching it sizzle, that pad is getting hotter than a frying pan when you’re frying your food. Those char marks that are created, that’s combustion. That is also what happens when you use combustion to heat concentrates for dabbing.”

Water has a boiling point of 100c, if I heat my water to its boiling point and inhale the vapors, am I vaporizing or combusting the water? Hash oil just like cooking oil has a smoke point between 300-500f. Quercetin a flavonoid found in cannabis has a boiling point of 482f. Dabbers know to just barely let the nail or skillet turn a dull red before letting it cool for anywhere from 5-20 secs to reach the appropriate vaporization temperature. Most oil is not winterized meaning it's a mixture of essential oils and epicuticular waxes. 410F Cuticle waxes begin to burn, fumes and co-polymerize (like caramelized sugar in a skillet). If plant wax fumes don't interest you, winterize your oil. Or don't and vape below 410f. I went ahead and built a DIY e-nail and found with a carb cap it's a great way to control the temp, while getting all the flavor, without the need for torches.

b8KY8ym.jpg
 

stonemonkey55

Chief Vapor Officer
Manufacturer
“Dabbing may be less harmful than smoking,” explained Shen, “but it’s still not vaporizing. When you’re heating the TI nail 900 to 1000 degrees and you’re dropping some oils onto it and watching it sizzle, that pad is getting hotter than a frying pan when you’re frying your food. Those char marks that are created, that’s combustion. That is also what happens when you use combustion to heat concentrates for dabbing.”

Water has a boiling point of 100c, if I heat my water to its boiling point and inhale the vapors, am I vaporizing or combusting the water? Hash oil just like cooking oil has a smoke point between 300-500f. Quercetin a flavonoid found in cannabis has a boiling point of 482f. Dabbers know to just barely let the nail or skillet turn a dull red before letting it cool for anywhere from 5-20 secs to reach the appropriate vaporization temperature. Most oil is not winterized meaning it's a mixture of essential oils and epicuticular waxes. 410F Cuticle waxes begin to burn, fumes and co-polymerize (like caramelized sugar in a skillet). If plant wax fumes don't interest you, winterize your oil. Or don't and vape below 410f. I went ahead and built a DIY e-nail and found with a carb cap it's a great way to control the temp, while getting all the flavor, without the need for torches.

b8KY8ym.jpg

Just to put it in context, I was interviewed by them not to be an expert in dabbing but more about VapeXhale. I let them know that I am far from an expert in this area and most of what I know is anecdotal and that I would be fine with them printing what I said as long as they verified that the number I gave them were correct. Nice set up btw :tup:
 

kimura

Well-Known Member
There has to be some variance in the board, because many units have no smell at all. I've been doing the sniff test on my Evo, leaving it inverted for at least 10 minutes on turbo mode, and nothing. I have a very sensitive nose I've been told, I usually catch a whiff of something pretty early on, I can smell the heating honey in the Evo Gong even while cold.

Maybe the board mfg's components have some variation...

That's kind of what I was thinking, that maybe the early indiegogo units don't have this issue and the ones made after that do. I haven't noticed any smell like this on mine, but then again I haven't held it upside down for an extended time and put my nose right up to it. What do you guys think?

I received my indiegogo unit before Christmas and I can get mine to smell if I let it idle inverted.

I personally think it's more likely that there is variance in assembly of the EVOs than sufficient variance in the production of the board itself to cause some to smell when heated and others not to. I'm still leaning towards my initial guess that on some of the EVOs, there is something either touching or too close to the intake side of the bamboo that really doesn't appreciate getting heated. this is based on the fact that the bamboo gets really effectively cooled when you take a draw, but I don't see why the interior of the base would be cooled so dramatically... it's isolated from the column of cool air entering the intake. so why doesn't it smell when I take a draw? the smell is just completely absent when I quickly take a draw and return it upright. this makes me want to focus on the bamboo.

it would be pretty easy to investigate my theory by just cracking open the housing of my EVO. too bad I can't do that, love this thing wayy too much to void the warranty.

of course it goes without saying, this is all just my totally unqualified and rambling opinion, based on nothing but my own experience
 
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Seek

Apprentice Daydreamer
My EVO have overheated and the bamboo is deformed now in the heater part. :(
from red start it didn't turn green. And it really looks almost like the red LED doesn't turn off when you shut it down to restart. But it's the red-hot glass :cry:
 
Seek,

Frederick McGuire

Aggressively Loungey
:(

Once it's cooled down, make sure the bamboo is still airtight, if it is, then is should be fine to continue vaping with.

Just be careful, when mine overheated, it was still airtight and fine right after the event, but as it fully cooled overnight the bamboo cracked.
 
Frederick McGuire,
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Teedub

Well-Known Member
My bamboo also looked deformed after my 2 glowing incidents. It looks like it may be cracked but it still seems airtight.
 
Teedub,

biohacker

Well-Known Member
Haven't been around in a while....never used the EVO inverted and never smelled anything foul, but I also never sniffed the bottom intake, but rather the gong joint. I have witnessed browning of the white insulation material in the original Cloud near the very top (some bits even stuck out), and my present FakeXhale from @lazylathe has a faint smell of that same solder/flux electronics odour only if inverted for a bit. It's not a heavy smell that's forsure, and I think the olfactory sensors get used to the smell quickly.

I can actually see in from the bottom of this Cloud+ fakexhale and clearly see the PCB and wires....the wires appear like they may be able to make contact with the bamboo (near the bottom anyway), where it is "normally" cooler. When inverted, that section perhaps gets hotter and if any insulation material from the wire makes contact, it might produce that smell?

I too have been slightly dissappointed with the rollout of the EVO. My own opinion regarding the heat output is similar to when the Cloud+ came out and many units were not getting hot enough. I understand SM55 maintains that the hot OG's and Cloud+ were running too hot, but damn those were the CLOUDS!

I also appreciate SM55 acknowledging and taking a stand to address this issue promptly. However, the "you can smell lemons" comment i'm not too sure of. I rather smell lemons all day long everyday, than inhale the smell of plastic or whatever. Sure, there is no proof that it's harming health, but personally I don't trust much of what is man made.
 
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