oldiebutgoodie
Apostle, Church of Vaporization
No offense, but you're way off base. There have been a number of test units produced along the way to get the feedback from experienced vaporists, that includes some before Fanatics received units and others produced later, to test out, e.g., the firmware tweak, which btw has been the only major issue to arise, one which fortunately is easy to fix.
Those that have had the bamboo crack have been mostly units both wrapped too tight and with the runaway firmware. I have one of those units, but the glass is still fine. And with the new firmware the unit will not accumulate sufficient heat to impair the glass. I've seen this confirmed with a test unit. AFAIK it hasn't been decided what will be done with that unit after testing. But I'll be sure let everyone know if there is a charity auction so there is no lost opportunity to rag.
For some perspective, SM has posted that the defect rate has been 4.7%. While that is not unusual for a new product/production facility, it is nonetheless higher than the industry norm of 2% and unacceptable. In absolute terms though, the number is relatively small because VXL has tightly controlled batch sizes (much to the consternation of folks waiting, as this has pushed out shipments). The last batch to ship was the largest, and it has the new firmware. Given that there are IGG units not yet shipped let alone pre-orders, once they all do that 4.7% should drop substantially.
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)... as an EB/IGG supporter I was perfectly aware that this product roll-out would most likely be interrupted as feedback/issues/concerns were reported from each batch shipped. That was planned. 
. I'm sorry that your Cloud died on you, but that's definitely a good setup you have going there.