Ascent Vaporizer - The Ordering, Shipping, & Other Nonsense thread
- Thread starter nigel
- Start date
- Status
nigel
And shepherds we shall be,for Accuracy & Discovery
Looks like our rep hasn't been on FC for a while, so probably hasn't seen your message.
Cheers
EDIT:
Just clued in that I think CHAMPS is going on right now, so I expect that everyone is tied up with the tradeshow.
Last edited:
RD
"Hawaii Home Grown"
Pick up the phone and give them a call.
mewash2
Well-Known Member
So, last Friday I was told that a new unit would be over-nighted to me on Monday. That's right, the same thing I was told 11 days ago. It hasn't shown up. More BS from @Davinci_vaporizer .
mewash2
Well-Known Member
I'm still not talking. Soon, maybe. All communication is via email. And don't get me wrong, I love the vape. When I get one with no flaws I know I will be happy.
So, no ascent today and nobody from @Davinci_vaporizer has contacted me to say there would be a delay or apologize for lying about when they were going to ship my replacement.
So, no ascent today and nobody from @Davinci_vaporizer has contacted me to say there would be a delay or apologize for lying about when they were going to ship my replacement.
Last edited:
salivape
Well-Known Member
Received in an e-mail:
To our awesome fans,
The Ascent has been available to our pre-registers for the past two weeks and the reviews have been extremely positive!
Thank you all for hanging in there with us in these past few months.
For those who missed their designated purchase times, we wanted to let you know that today (10.31) will be the final day to purchase and receive the FREE pre-registration gift. Please go to: http://http://www.davincivaporizer.com/ascent-vaporizer-by-davinci/
Stock is up on the site now.
Once again, thank you all and we at DaVinci cannot wait to hear your feedback!
Best regards,
The DaVinci Team
I guess the good news is that the ascent will soon be on full sale and those who ordered through re-sellers should start getting their units.
Is there anyone else out there who received no time slot for ordering? I can't be the only one. What a disaster this whole pre-reg business has been lol. All that waiting, then I go on to DV's site and add one to my basket. Ah well. As I said in the main thread I couldn't quite bring myself to pull the trigger, but today is pay day, and I'm sooo tempted.
4 vapes since April isn't too many, is it?
To our awesome fans,
The Ascent has been available to our pre-registers for the past two weeks and the reviews have been extremely positive!
Thank you all for hanging in there with us in these past few months.
For those who missed their designated purchase times, we wanted to let you know that today (10.31) will be the final day to purchase and receive the FREE pre-registration gift. Please go to: http://http://www.davincivaporizer.com/ascent-vaporizer-by-davinci/
Stock is up on the site now.
Once again, thank you all and we at DaVinci cannot wait to hear your feedback!
Best regards,
The DaVinci Team
I guess the good news is that the ascent will soon be on full sale and those who ordered through re-sellers should start getting their units.
Is there anyone else out there who received no time slot for ordering? I can't be the only one. What a disaster this whole pre-reg business has been lol. All that waiting, then I go on to DV's site and add one to my basket. Ah well. As I said in the main thread I couldn't quite bring myself to pull the trigger, but today is pay day, and I'm sooo tempted.
4 vapes since April isn't too many, is it?
mewash2
Well-Known Member
I just heard from customer service. They say they are going to mail my replacement today. 4 days later than they promised to ship it the second time and 13 days later than they initially promised to ship it. I am at a loss for words at this point. Every person I have dealt with has been incompetent.
A loss of words might be a good thing for you at this point. You've had your say multiple times. You've had a lot of leeway, given that our rule is that you state your problem once and move on. Calling them all incompetent isn't necessary and borders on bashing. Describe your issue and let others draw their own conclusions. Keep all of this in mind before you make your next post on this topic.
Man im so bummed, i woke up this morning with someone at my door and just when im about to open i hear him driving away, now i haveto wait until tomorrow to pickup my package 
Still i havent recieved my eu-adapter yet but i wanted to check it for defects, oh well.
Still i havent recieved my eu-adapter yet but i wanted to check it for defects, oh well.
I plan to do just that, turn of the heat and take a couple of large pulls and then leave the chamber open for a while.
Last edited:
WildChild
Seeking My Shangri-La
I second that, Nunavut Tripper. I have purchased two vaporizers from the States and paid zero duty both times.
EDIT:
Didn't see your next post in time...you know this already.
DOUBLE EDIT:
...or the many other posts that answered the question....lol
Last edited:
smokum
I am who I am and your approval isn't needed!
Ya, it seems Can Customs have been on the collection ball lately as they were always shoot n miss with import taxing up until now anyways... seems NOTHING gets through 'to me' without the tax man getting his share as well as that 'service charge' pinprick.
CMD
New Member
Contacted DV regarding my DOA unit. Initially spoke to Arron who seemed very apologetic and helpful. Indicated I would need to leave it charging a bit longer, but if no action after 10 hours than contact them and they will provide a return shipping label. In the meantime the sent a email requesting info regarding the unit. Ok, all seems alright despite the fact this is yet another delay in me getting the Ascent.
Later I returned the email with the requested info and received a response indicating that in order for DV to replace the faulty unit, they require it be sent back to DaVinci for testing. Once they have tested unit and have confirmed that the unit is faulty, only then will they go ahead and replace unit. So I call DV to inquire as when I spoke earlier they indicated I would be receiving a return shipping label. Aaron this time is not quite so friendly or apologetic and informs me that since I live in Canada, I must foot the bill to have the completely defective DOA unit sent back to DV 100%. He said if you lived in US we could cover the return no problem, but policy was that outside US, too bad. I said that this is not really a very customer friendly policy and would they be willing to at least cover a portion of shipping (as he indicated if I was in US they would cover the whole fee, so why should they cover 0% if its not within US) and was flatly told no. At this point I said well what happens if by some fluke chance I send this one back and the replacement is defective, no I will have to cover shipping again?? His response was, well we would send out a brand new totally functioning unit so that should be and issue. We literally went round and round in circles without getting anything resolved really. I said well I paid $40 to have the unit shipped up, so another $40 back and now were at over $80 just for shipping alone! His response to that was I can almost guarentee you can ship it back cheaper than that. What??!!
So now I either suck it up and pay the return shipping (which I really have no other choice) or keep my shiny new $300+ dollar paperweight and enjoy looking at it.
Sorry for the rant, but after all the delays and customers having continued patience with DV its a little disappointing to see how they actually treat those same customers.
Later I returned the email with the requested info and received a response indicating that in order for DV to replace the faulty unit, they require it be sent back to DaVinci for testing. Once they have tested unit and have confirmed that the unit is faulty, only then will they go ahead and replace unit. So I call DV to inquire as when I spoke earlier they indicated I would be receiving a return shipping label. Aaron this time is not quite so friendly or apologetic and informs me that since I live in Canada, I must foot the bill to have the completely defective DOA unit sent back to DV 100%. He said if you lived in US we could cover the return no problem, but policy was that outside US, too bad. I said that this is not really a very customer friendly policy and would they be willing to at least cover a portion of shipping (as he indicated if I was in US they would cover the whole fee, so why should they cover 0% if its not within US) and was flatly told no. At this point I said well what happens if by some fluke chance I send this one back and the replacement is defective, no I will have to cover shipping again?? His response was, well we would send out a brand new totally functioning unit so that should be and issue. We literally went round and round in circles without getting anything resolved really. I said well I paid $40 to have the unit shipped up, so another $40 back and now were at over $80 just for shipping alone! His response to that was I can almost guarentee you can ship it back cheaper than that. What??!!
So now I either suck it up and pay the return shipping (which I really have no other choice) or keep my shiny new $300+ dollar paperweight and enjoy looking at it.
Sorry for the rant, but after all the delays and customers having continued patience with DV its a little disappointing to see how they actually treat those same customers.
chester222
Member
I'm a little disappointed to see companies still treat Canadians like second class customers
OF
Well-Known Member
I'm a little disappointed to see companies still treat Canadians like second class customers
Strange perspective.....all the Capitalists I know what to sell their products to as many as possible.
IMO it's BS protectionist duties and stuff, from your side of the border, that make it difficult. No maker I can think if thinks high shipping rates are a good plan. That's what makes marketing to our brothers to the North tough, not some lame dislike of Canadian money. IMO you Cannuks are doing it to yourselves?
OF
mmenzie
My friends call me "Menz"
sorry to hear about your issues up north but this statement kinda pisses me off. i PAID to have my defective unit shipped back and i live in the US. i spoke to Aaron during the whole thing and Davinci_vaporizer here in PM and at no time what so ever was i ever offered to have my shipping covered.
Reflections
Well-Known Member
Im pretty sure All of us paid to have our defective units returned...
mmenzie
My friends call me "Menz"
im sure we all did and that is not my issue.. i am TOTALLY sure i am not the only one in the US that had to pay to ship it back. but i did mention way back when, to both Aaron and DV that i didn't feel it was right. now they change their policy? or was it just said to "quiet" him down sort of??
Reflections
Well-Known Member
I cant speak for them.... btw i like your wish list mmenzie
- Status