Discontinued Inhalater XP

hiphiphooray said:

Been barking up this tree for a long time now.
The first response was 2 weeks at best,
2 weeks later I was told later they would ship that same week
The following week, which was last week, they said they would ship either last friday (the 20th) or wait until monday and ship (yesterday).
So here we are now. No update yet, so they may have shipped yesterday, or they could be another month...

I've learned that Inhalater's responses don't really mean much anymore, they all just kinda tell you what you want to hear, but it's mainly bs.

It's definitely not acceptable behavior, but I knew this would happen before I bought. so I just kinda accepted the fact that they are understaffed. I still love the product and can't wait to have one, but I knew that I'd be waiting a good while and went ahead and got a backup vape out of retirement.


@neverforget711, this is for plant matter only but oils can be used if sandwiched (like most devices). I haven't used the Ascent (so don't expect this to be 100% accurate), but I've heard that the ascent has had a pretty rough start and had a lot of QC issues. Kinda typically for a new product to screw up, so I think it's still too young to buy.

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The really unfortunate this is how amazing the vaporizer really is; but I had mine for less than a week and the charger just stopped working. :c such a minor part of the unit disables the entire thing. Like fuck, I would've rather spent $260 on a vaporizer that I would have in my hands right away. So far it's been a one hitter for six weeks x_x This service is ridiculous, and tbh kind of a slap to the face for all of us.. like give a real estimate and actually go through with it :c

The only reason I'm not raging is because I knew this going into it and bought a backup vape. But I completely agree, the amount of people willing to purchase this vape would go up exponentially if they just gave a few simple status updates.

Edit: I'm about to hit up PV and see if they can get any info for us.

I feel for you guys, that's for sure.

I went through similar, heard it was a couple weeks away, then delayed, then another date, then delayed again.
Ordered in March, received in Sept.

In fairness to inhalater though, there was an unexpected production delay or two due to unavailability, or defective part(s), which cannot be foreseen. That, and more demand than they could keep up with.

The only thing I can tell you for sure is that it will be worth the wait

I know that doesn't help make anyone feel better right now, but you will know what I mean hopefully soon. The maybe we can spend more time on the unit features, use, etc rather than just public order status inquiries. I mean I get the frustration of not knowing after paying, but do we really want them to spend their little time addressing everyone's inquiries?

When I was waiting, I made periodic inquiries with my distributor as I didn't want to take up any of inhalater's time from working to finish my vape. Also, inhalater shipping to the distributor doesn't necessarily ensure you're first on their list in case units shipped still fall short of total orders, which inhalater may not be aware of. Communication on order status is one of the responsibilities of distributors I'd think. Less time for inhalater to communicate is more time for them to spend on production.

Then again, it's pretty cool to hear from, and interact with the creators/manufacturers of a product and know we are contributing to future designs......a fine balancing act for sure!

Hello everyone. Here is a little update. Production is going good. We should have many replacement out for friday. Along with shipment for OTV and PV

F.Y.I. We resolved a glitch that kept us worried. Defective capacitors on some electronic modules had the program skipping and would play havoc with MCU memory. Took a little time to figure it out.

We totally understand the frustration of the wait. Please be assured that no one will be left behind. Many thanks for the patience ;-)

You have very good points but really Zethin said it best I think......it is a bit of a slap in the face I often swear I can feel the sting.....
I too would rather they stay busy working production if that is what is going on......absolutely.....but not being told anything after dates come and go.......not good......we are sure to begin to imagine there must be more problems but what are they this time.......

Your correct they can't respond to everyone however they could as they started too......use this forum to inform us all.......as a collective......
a bit like a "status post".....Ahhhh but that can be touchy if something happens which would then require conveying not so good news.....or even worse if stay in business type decisions have been made that directly go against something previously posted / stated for example;
A tough decision to provide units to new customers in order to stay afloat verses filling your replacement requirements first....as previously stated.....

It is therefore my opinion that they go email and thread silent when there is only bad to report to us.....

How cool would it be if at the end of each hard work week....they posted a short status of what all was successfully assembled and tested.....and then maybe where they were to be used or sent.....
Shit I would just even like to know how many others like me are waiting for replacements.....
gosh it might even be nice to understand how many they plan to send to each provider.....
It is this type of sharing of information that would help alleviate the mass frustration we all have with customer service....

Answering only the questions you have friendly answers for.......very obvious guys....again not good....

So which do you think angers your consumers more..?
Lack of response or even ignore the questions you'd rather not answer.......or
Having to answer those questions in which you don't want to because the answer will not be liked..?

<<<<EDIT>>>> Now that was funny......they posted as I was composing.....and not a bad little status....a bit vague but at least something.....

Old School said:

How cool would it be if at the end of each hard work week....they posted a short status of what all was successfully assembled and tested.....and then maybe where they were to be used or sent.....
Shit I would just even like to know how many others like me are waiting for replacements.....
gosh it might even be nice to understand how many they plan to send to each provider.....
It is this type of sharing of information that would help alleviate the mass frustration we all have with customer service....
l:

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ok, I understand your frustration, I really do, but aren't those expectations a bit high?

Ideally, I would love this type of communication/service everywhere, but do you know any businesses that do all of this? daily minutia of ops are usually not disclosed to public.

well....glad to know they're sending some out shortly....I'm also waiting on one.

HerbalHealing said:

ok, I understand your frustration, I really do, but aren't those expectations a bit high?

Ideally, I would love this type of communication/service everywhere, but do you know any businesses that do all of this? daily minutia of ops are usually not disclosed to public.

well....glad to know they're sending some out shortly....I'm also waiting on one.

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Not really if they want to keep their current customers and gain new ones. I was really interested in this vape at one point but after all the complaints about customer service and QC i just couldnt pull the trigger. Yes i went through a shitty product release with the Cera, it took alot longer than expected and had some issues after it was released. Yet they were very good with updating and answering emails during this shitty process, you would be supprised how comforting a post/email a week can be to a person who has paid hard earned money for a product they have not received.

People frustrated with what some say is the "best" portable vaporizer could find bliss in a Lotus... At least I did...

It is true we don't report on all the boring details... Employees who skip days for personnal reasons, production rejects that need to be reworked, time spent working engineering , problems assosciated with employee formation and quality control.

Vaporisation technology is novel and so is our company; You, we, are at the forefront of something new and because of this customers have been caught in the growth and maturation of this enterprise. I think we can compare this to something like Apple. Back when they were in the family garage and after, I bet they struggled with the same type of reality. Now things are seamless and can be taken for granted.

Release of this weeks units should prove a turning point regarding supply and reliability. This will free time to work into to supplying first class service along with first grade technology.

Here we go again... So now its set to Friday. I'll be surprised if it sticks to that date though...

Anyway, I agree with the Lotus suggestion. I use the MFLB for now. But the Inhalater, to me, is a god among mortals. its definitely worth the wait, and I still think its the best on the market (might have something to do with me not being very fond of the PAX, which is probably its biggest competitor).

well hopefully @Inhalater has my unit. No update so far so I doubt it.

The tracking on my returned XP said that it was delivered two days ago but have not heard anything, hopefully it is in their hands.

If anyone following this thread is interested: Planetvape just sent out an email saying that the Inhalaters were in fact shipped today. This means they will be shipped from PlanetVape by Tuesday, meaning everyone should get this Inhalaters next weekend.

Things going good.

Another week and we will be on track

Im still not sure about the stickers... There should be an option to have it sticker free or if anything with just the small Inhalater sticker that the Q2 versions had. Just my

Shittttt idk about that. I think that medical logo inhalater is pretty swagged out. But talk about reducing stealth... hahahaha

Those stickers. They will peal off after a few weeks anyway but what is with the adults only writing on the knob. At least the usb ports don't look mangled any more.

Yea I liked the old stickers better. And @Inhalater you got rid of the little stickers between the ribs up top? I like those.

Adults only? Now it's definitely a dildo :/

@Inhalater Thanks for getting back to us And while I understand all of these things, some people just don't share that same perception as you. As a customer who has spent $260, receiving no emails after multiple sent out more than a week ago, I don't personally see it as "skipping boring details". ;P These boring details are the same details I want to hear to at least have some hope in this thing. The new units look amazing! I really like them ^_^ although I agree with @hiphiphooray, I highly doubt these things shipped yesterday. However life goes on, and I am highly anticipating my unit c: OH, AND ONE MORE THING! Are we going to get a confirmation email when they have been shipped?? and what if the new unit has another bug..?

@Zethin, if you want good customer service, shipping updates, etc, order through PV. they have kept me up to date on everything so far. Really great service. Couldn't be happier with them. They send out an email when they receive the unit and when they ship yours. It has a tracking number too.

@jjl5590, haha. all discretion is out the door now.

@Zethin Yes, we also beleive that customers should get great service no matter what. We sure expect to upgrade on this side :-) . Shipment is on route to PV

Considering Inhalater is made in the city with the greatest smoked meat and poutine on the planet, you have to forgive a few of the workers for possibly slipping out for lunch more often than they should.

@Inhalater, whenever you get a chance, can you post a updated temperature breakdown for the Q3 units with 8 settings? Much appreciated.

Inhalater said:

Here is temperature breakdown for Q3

1 125
2 139
3 153
4 167
5 181
6 194
7 208
8 222
9 236
10 250

10 being between 9 and auto mode on Q3 released up to now.

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Inhalater said:

You may also ask your favorite retailler on discounts for 4, 8 and 12 capsule packs. Will post MSRP on this shortly

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Any update on this?