Iolite vaporiser
- Thread starter i-olite
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have had my IO approx 3 weeks and highly enjoying it. no problems experienced so far (touch wood).
i changed my herb chamber set up to be (starting at stem end): retainer, seven hole screen, retainer. i would like to return the set up to default as i am finding it is getting very gunky. i am just not sure how to remove the first retainer, which sits in a ledge which runs around the bottom of the herb chamber.
any ideas.
loving my IO, it does what it is meant to for sure
i changed my herb chamber set up to be (starting at stem end): retainer, seven hole screen, retainer. i would like to return the set up to default as i am finding it is getting very gunky. i am just not sure how to remove the first retainer, which sits in a ledge which runs around the bottom of the herb chamber.
any ideas.
loving my IO, it does what it is meant to for sure
When I want to de gunk my IO I turn it on w/o anything in it and let it cook for a couple of times.
The gunk is then all gooey and maleable. Everything comes apart easily for maintenance with some ISO.
Just be careful as everything is very hot. Especially the point--I hit that once--OUCH.
The gunk is then all gooey and maleable. Everything comes apart easily for maintenance with some ISO.
Just be careful as everything is very hot. Especially the point--I hit that once--OUCH.
August West
Active Member
My Iolite stopped working many months ago.....
Before it stopped I was meticulous in its care and cleaning and always used 5x butane like you're supposed to. When it stopped working I was bummed out but even more so when I tried to get it repaired under the supposed warranty. I had bought it off the internet from someone they didn't consider to be valid in honoring the warranty. Great....Ok that's not too cool but if you want to do business that way then it's my fault for trying to save a buck I guess. The problem I had is that they offer no way of fixing the unit I have. Which had stopped working after only 10 months. It's useless if it can't be fixed....nice paperweight. I had been sold on it until this point and had recommended the product to many people. I know of at least 3 friends who purchased one based on my purchase. I was on the IOLITE BANDWAGON big time.
I bought a mflb and have been happy with that although I always missed my iolite for certain situations. I saw news about the whispr and was considering it even though I am not a big fan of O & B anymore.
With that in mind and after reading another thread about the new Arizer Solo and what people had been saying about it. I ordered one today. Sorry Iolite, you lost me as a customer when you wouldn't even repair my defective unit at my own cost. Poor customer service to say the least. For those that have Iolites and everything is good I wish you luck. I'm off the bandwagon and will post my thoughts on the Solo soon.
Before it stopped I was meticulous in its care and cleaning and always used 5x butane like you're supposed to. When it stopped working I was bummed out but even more so when I tried to get it repaired under the supposed warranty. I had bought it off the internet from someone they didn't consider to be valid in honoring the warranty. Great....Ok that's not too cool but if you want to do business that way then it's my fault for trying to save a buck I guess. The problem I had is that they offer no way of fixing the unit I have. Which had stopped working after only 10 months. It's useless if it can't be fixed....nice paperweight. I had been sold on it until this point and had recommended the product to many people. I know of at least 3 friends who purchased one based on my purchase. I was on the IOLITE BANDWAGON big time.I bought a mflb and have been happy with that although I always missed my iolite for certain situations. I saw news about the whispr and was considering it even though I am not a big fan of O & B anymore.
With that in mind and after reading another thread about the new Arizer Solo and what people had been saying about it. I ordered one today. Sorry Iolite, you lost me as a customer when you wouldn't even repair my defective unit at my own cost. Poor customer service to say the least. For those that have Iolites and everything is good I wish you luck. I'm off the bandwagon and will post my thoughts on the Solo soon.
bruce48, thanks man, i will do that. i have found a pair of curved nail scissors that i may be able to use to tweak out the first, ledge-inhabiting retainer ring. i may just buy another herb chamber anyway.
August West, sorry to hear about your experiences man. nice post, and i hope you have a better experience with the Solo. i do like the IO very much, but it is not the be all and end all and i cannot recommend it as an only device.
i am already on the lookout for a nice desktop rig.
August West, sorry to hear about your experiences man. nice post, and i hope you have a better experience with the Solo. i do like the IO very much, but it is not the be all and end all and i cannot recommend it as an only device.
i am already on the lookout for a nice desktop rig.
Dudeson 1882
Active Member
herb said:
This. The IO is for stealth first & foremost. Its not the best vape out there by miles but it is the best stealth vape*. Its the best vape for concerts movies etc & for use in public. Had a 90 minute tube journey accross London at the weekend & was vaping the whole way. There is no way I would have the balls to do that with the MFLB. If anyone notices it & asks what it is I say its an e-cig thing & i'm 'smoking' tobacco.
If you are looking for a cheap allrounder that can be taken out & about it has to be the MFLB. I've never had to use the IO as my only vape & nor would I want to but I would never get rid of mine.
*For me that is. I know for some the sound, heat up & cool down time are an issue for their intended use.
August West
Active Member
This. The IO is for stealth first & foremost. Its not the best vape out there by miles but it is the best stealth vape*. Its the best vape for concerts movies etc & for use in public. Had a 90 minute tube journey accross London at the weekend & was vaping the whole way. There is no way I would have the balls to do that with the MFLB. If anyone notices it & asks what it is I say its an e-cig thing & i'm 'smoking' tobacco.
You are right on about it being the best for stealth use in public. I've been in the middle of a crowded park at the zoo happily vaping away and right next to some cops at Navy Pier in Chicago and both times had no problems. The first couple of minutes it does have a distinct odor however so riding on the tube is pretty ballsy or maybe by then it had warmed up? MFLB is stealthy but not if someone is looking right at you since it does look like a small wooden pipe to me. They both have their places I believe. I had to return a MFLB with a broken screen once. THEIR CUSTOMER SERVICE IS OUT OF THIS WORLD!!! Actually send you a new unit before you have even sent your old one in if you send them a pic. Iolites customer service just plain SUCKS imo. They chased away a very loyal customer who had been recommending their product....that's not the way to do it at all. Offer a repair service it's not too hard.
My new Solo has made it to the UPS distribution site and is saying a delivery on monday....I'm still hoping that it could be delivered on Saturday but probably not. The waiting is definitely the hardest part.
From what I've heard I won't be disappointed. I look forward to seeing how this can be used in stealthy situations as well as just out on the deck.
I'll let ya know
You are right on about it being the best for stealth use in public. I've been in the middle of a crowded park at the zoo happily vaping away and right next to some cops at Navy Pier in Chicago and both times had no problems. The first couple of minutes it does have a distinct odor however so riding on the tube is pretty ballsy or maybe by then it had warmed up? MFLB is stealthy but not if someone is looking right at you since it does look like a small wooden pipe to me. They both have their places I believe. I had to return a MFLB with a broken screen once. THEIR CUSTOMER SERVICE IS OUT OF THIS WORLD!!! Actually send you a new unit before you have even sent your old one in if you send them a pic. Iolites customer service just plain SUCKS imo. They chased away a very loyal customer who had been recommending their product....that's not the way to do it at all. Offer a repair service it's not too hard.
My new Solo has made it to the UPS distribution site and is saying a delivery on monday....I'm still hoping that it could be delivered on Saturday but probably not. The waiting is definitely the hardest part.
From what I've heard I won't be disappointed. I look forward to seeing how this can be used in stealthy situations as well as just out on the deck.
I'll let ya know
max
Out to lunch
It depends on the environment you're in. With some background noise to cover the hissing, the iolite is great. But I can sit in a movie theater or concert and use the LB with no one noticing, whereas with the iolite I'd be getting looks and questions about what the noise was. You might be able to explain the iolite away as an e-cig to the ignorant, but a lot of people know about e-cigs and know they're not that large and don't make any hissing sounds. In some situations, the iolite works better. In others, the LB is best.August West said:
Thankfully, this situation should soon come to an end. They'll be doing out of warranty repair/replacement in the US service center. And service is currently available in Ireland, as I've posted previously, with this contact info- support@iolite.com -phone# 353 5991 43333.
SD_haze
Well-Known Member
babs said:
It supposed to last 2 hrs on a full charge but theres lots of complications that usually make it less (if u cant ignite right away thats butane just hissing out of it)
From what i understand the iolite will function better if u dont fill it til it overfills so I would stop before that meaning one fillup often lasted only 2-4 bowls. (not sure what filling chamber thing is about)
The iolite keeps a relatively low temperature producing fairly yellow ABV with no noticeably burnt taste
It seems to last around 2 hours for me if I don't turn it off. If you have to re-heat it, it's a lot of butane to get up to temp. Once at temp though it's like 5-10 seconds of butane every minute or so. I can only get 3 20-minute sessions if I turn it off between them, but on car trips I've had it last roughly 2 hours when it was going the whole time.
No burnt taste really, just vapor taste. One of the things about the iolite is that if working correctly, it will maintain a very accurate temp, and though it can't be adjusted, the 190c is fairly perfect to milk all the THC and a few of the lower temp cannabinoids. How well ground the material is plays a part though and it's not a fast delivery system, you'll not get clouds, but you will get visible vapor, and it will keep coming for a surprisingly long time
No burnt taste really, just vapor taste. One of the things about the iolite is that if working correctly, it will maintain a very accurate temp, and though it can't be adjusted, the 190c is fairly perfect to milk all the THC and a few of the lower temp cannabinoids. How well ground the material is plays a part though and it's not a fast delivery system, you'll not get clouds, but you will get visible vapor, and it will keep coming for a surprisingly long time
A quick update on my two year old iolite. I posted earlier that it no longer produces much vapor and tastes funky. Well, I decided to give it one last try today. It finally started making good quality vapor, but it was only after a 35 minute heat up period. Oglesby & Butler Ltd. advertised it as heating up in 45 seconds when I first bought it. I found it actually took about 2 minutes and 30 seconds to heat up. After I owned it about a year it took more like 5 to 7 minutes. Now it takes 35 minutes.
As far as the taste, I changed the mesh screens and cleaned them out... and that seemed to make the taste issue much better.
Anyway... it is about 5 months out of warranty. I guess I'll send them an e-mail and ask about the problem, but I doubt they'll repair it for me since it is out of warranty. From what I hear they don't even do repairs for U.S. customers who are willing to pay.
As far as the taste, I changed the mesh screens and cleaned them out... and that seemed to make the taste issue much better.
Anyway... it is about 5 months out of warranty. I guess I'll send them an e-mail and ask about the problem, but I doubt they'll repair it for me since it is out of warranty. From what I hear they don't even do repairs for U.S. customers who are willing to pay.
anivape
Well-Known Member
I average 3 session (pulls,heat waves), per load, first is less than 5 minutes round trip, pulls 2 and 3 a tad longer. I never have it on for more than 5 minutes per heat wave. Depending on strain, sometimes 4. One of my self rules with the io is to make sure to turn it off as I start a session.
I usually get two loads per butane fill.
I usually get two loads per butane fill.
WatTyler
Revolting Peasant
hmmm.... When I use my IO it's only ever either on long road journeys or fishing, and it's generally on for the whole life of the tank, normally 1.30-1.45hr. Normally 2 full loads (I actually fairly pack it) although sometimes just 1- even though it's cooking the whole time, I can still be making vapor at the end if I've not been hitting it much (But not tasty, and I'd definately reload before a refill though)
Readfing the posts above does make me wonder if many folk aren't getting the best out of their Iolite because it's simply not on for long enough? My experience kind of concurs with jsn933's current situation. I find it takes a long time to reach it's heating peak. I've actually owned 5 Iolites in total (3 went back) and they've all taken a fair while to truly get going even from new. (but I've not experienced any deterioration in this aspect)
All the vapes seem to make exagerrated claims about heat up times- it's not until everything kinda thermally settles down (or up?
) that things get really optimal. Even with the SSV, which appears to have the most kick ass heater out of my collection, I reckon it's getting on for 10 mins before it reaches it's peak and produces clouds.
With the IO I reckon it seems to take somewhere in the order of 15, even 20 min heating at least before the thing really peaks. Once it is going I can produce fairly cloudy hits with a whip (that's how I always use it), and it really surprises me when people say they don't get similar. I do find the whip really helps big visible hits though- maybe thats a factor too.
I toke away until my herb stops producing, which is honestly up to 40 min of regular hits- dozens of hits (really, although I've never counted). But it does get pretty untasty by then. And I'll add that the IO actually does take my bud far far browner than I go with any of my other vapes. I'd say I'm normally kind of milk chocolate avb, but with the IO I have those couple of shades darker to a lightish dark chocolate. It's definately darker than 190 would get you with a 'Cano, AroMed or Log (dunno if my log runs at 190 though), and you can't get nowt out of it with one of the other vapes (actually, tbh I've never bothered trying cos iot looks so 'done').
There's something to be said about getting a long low bake in the oven and how it releases the vaporizables. Not sure what it is to be said though. Maybe that in terms of the word 'efficiency' in this respect ie. vapor release, I think the Iolite is actually pretty good and thourough, it's just unfortunately a very slow efficiency.
But it certainly helps the Iolite IMO to get a proper long heat up.
Readfing the posts above does make me wonder if many folk aren't getting the best out of their Iolite because it's simply not on for long enough? My experience kind of concurs with jsn933's current situation. I find it takes a long time to reach it's heating peak. I've actually owned 5 Iolites in total (3 went back) and they've all taken a fair while to truly get going even from new. (but I've not experienced any deterioration in this aspect)
All the vapes seem to make exagerrated claims about heat up times- it's not until everything kinda thermally settles down (or up?
) that things get really optimal. Even with the SSV, which appears to have the most kick ass heater out of my collection, I reckon it's getting on for 10 mins before it reaches it's peak and produces clouds.With the IO I reckon it seems to take somewhere in the order of 15, even 20 min heating at least before the thing really peaks. Once it is going I can produce fairly cloudy hits with a whip (that's how I always use it), and it really surprises me when people say they don't get similar. I do find the whip really helps big visible hits though- maybe thats a factor too.
I toke away until my herb stops producing, which is honestly up to 40 min of regular hits- dozens of hits (really, although I've never counted). But it does get pretty untasty by then. And I'll add that the IO actually does take my bud far far browner than I go with any of my other vapes. I'd say I'm normally kind of milk chocolate avb, but with the IO I have those couple of shades darker to a lightish dark chocolate. It's definately darker than 190 would get you with a 'Cano, AroMed or Log (dunno if my log runs at 190 though), and you can't get nowt out of it with one of the other vapes (actually, tbh I've never bothered trying cos iot looks so 'done').
There's something to be said about getting a long low bake in the oven and how it releases the vaporizables. Not sure what it is to be said though. Maybe that in terms of the word 'efficiency' in this respect ie. vapor release, I think the Iolite is actually pretty good and thourough, it's just unfortunately a very slow efficiency.
But it certainly helps the Iolite IMO to get a proper long heat up.
anivape
Well-Known Member
Wow, since I only put @1/9th of a gram in the bowl, my three pulls usually result in dark to very dark avb.
That's with 15 to 20 minutes total run time. If I let it go 10 minutes at once on one pull, its usually toast.
I never let it get as black as it can get.
I too wonder, how much/long, does 190 work on such a small amount?
I have a real hard time staying awake if I get through 4 bowls in one day.
The strains available today are insane.., dried and ground to the consistency of pepper.
I 'm on my 4th IO,
#1 clogged up and I took it apart after 3 months
#2 could not ignite after a couple of weeks, ( amazon swapped it, no charge)
#3 is still working, a bit clogged after 3 months, feels like it may not be reaching 190.
#4 current, seems to be the fastest one so far in reaching 190 (after the first wave), almost 3 months old now.
#5 in the closet, contingency.
Averaging 1 320ml can of vector a month(8/10 used up), notice the new ones with black main stem?
Swapping the mouth piece/screen with a clean one every 3 days or so.
Maybe I am using it wrong?
I feel once the unit stops hissing, at some point in the unit it's hit a wall,
thinking it has reached maximum temp, then the heat travels radially outward.
Followed by a fall off of temp, alternating wave after wave...
This make me think leaving it on for a long time really doesn't help, because
once that wave of heat passes through a few times, and you draw air over it
almost concurrently, everything is gone ( at that temp).
I feel the change from room temp to 190 is what it is all about..
I've also noticed a certain aromatic smell from the mouth stem when the bowl is ready.
If that smell isn't there, I wait for another heat up/wave before a pull.
The 1st and 2nd pulls, I turn off the IO after the first heatup..
1st pull is aromatic, almost milky, very tasty ( 5 minutes )
let it cool,
2nd pull, the milky wave, lots of vapor, soo good ( 5 minutes)
let it cool,
3rd pull, the milky wave trailing off, staring to taste pop corny ( 6 or so)
let it cool, open up and if not too dark,
4th pull... and usually last (8-9 minutes max), because I'll leave it on
for 2-4 heat ups before turning off..
It's not like a cano, where a constant temp of air is continually applied.
If my memory is correct, my buddy with a cano does two bags
using 1/3-1/2 gram.
The convenience of the IO outweighs all of its short comings for me.
I used to do colibri lighters and such and am used to butane things being finicky.
I make some nice strong swamp candy with the avb,
or rarely vap it at a higher temp with an EQ. The IO is too easy..
That's with 15 to 20 minutes total run time. If I let it go 10 minutes at once on one pull, its usually toast.
I never let it get as black as it can get.
I too wonder, how much/long, does 190 work on such a small amount?
I have a real hard time staying awake if I get through 4 bowls in one day.
The strains available today are insane.., dried and ground to the consistency of pepper.
I 'm on my 4th IO,
#1 clogged up and I took it apart after 3 months
#2 could not ignite after a couple of weeks, ( amazon swapped it, no charge)
#3 is still working, a bit clogged after 3 months, feels like it may not be reaching 190.
#4 current, seems to be the fastest one so far in reaching 190 (after the first wave), almost 3 months old now.
#5 in the closet, contingency.
Averaging 1 320ml can of vector a month(8/10 used up), notice the new ones with black main stem?
Swapping the mouth piece/screen with a clean one every 3 days or so.
Maybe I am using it wrong?
I feel once the unit stops hissing, at some point in the unit it's hit a wall,
thinking it has reached maximum temp, then the heat travels radially outward.
Followed by a fall off of temp, alternating wave after wave...
This make me think leaving it on for a long time really doesn't help, because
once that wave of heat passes through a few times, and you draw air over it
almost concurrently, everything is gone ( at that temp).
I feel the change from room temp to 190 is what it is all about..
I've also noticed a certain aromatic smell from the mouth stem when the bowl is ready.
If that smell isn't there, I wait for another heat up/wave before a pull.
The 1st and 2nd pulls, I turn off the IO after the first heatup..
1st pull is aromatic, almost milky, very tasty ( 5 minutes )
let it cool,
2nd pull, the milky wave, lots of vapor, soo good ( 5 minutes)
let it cool,
3rd pull, the milky wave trailing off, staring to taste pop corny ( 6 or so)
let it cool, open up and if not too dark,
4th pull... and usually last (8-9 minutes max), because I'll leave it on
for 2-4 heat ups before turning off..
It's not like a cano, where a constant temp of air is continually applied.
If my memory is correct, my buddy with a cano does two bags
using 1/3-1/2 gram.
The convenience of the IO outweighs all of its short comings for me.
I used to do colibri lighters and such and am used to butane things being finicky.
I make some nice strong swamp candy with the avb,
or rarely vap it at a higher temp with an EQ. The IO is too easy..
Interesting how much difference there seems to be from unit to unit with the iolite. It seems the trade off for the iolite's portability is not only longevity and efficiency, but also consistency from unit to unit.
WatTyler seems to be leaving his bowl loaded for like 45 minutes before its too toasted to continue while anivap leaves his bowls loaded for like 20 minutes. I personally would leave the stuff in for 7 to 10 minutes (back when my iolite was new and still worked). After that it would be very, very brown and no longer making vapor. Also, it would get "spent" like that whether or not I was inhaling it. That's because the design has the heater pin pushed into the bowl all the time, so it is heating the herb whether or not you're hitting the unit.
But, as I said, my heating element has obviously degraded over time. Now it takes my unit 35 minutes just to heat up. Plus I can leave a bowl in there all day and it will never get very dark. It always just has a "barely toasted" look to it now no longer how long I hit it or leave it in.
So I went out and bought an herbalaire yesterday. It is my second vape. I've only ever owned the iolite before this. I'm so happy with ithe herbalaire I had no idea vaping could be so enjoyable. I'm back to vaping now. With the amount of herb that the iolite gave me 3 good-tasting hits with (even back when my unit was new and working "well") I get like 10-12 hits from the herbalaire. And I love how the heat doesn't sit on the herb unless I pump or pull air through the unit. So, unlike the iolite, I can leave weed in it as long as I want and pull vapor from it only as I need it. And the heat up time is great... seriously like 2 to 3 minutes at the most.
I guess the iolite can work for someone who absolutely *has* to have portable vaporizing and who has a lot of time and money to throw around (to buy 3 times the weed over time and a new iolite every once in a while since the heater seems to degrade rather quickly). As for me, I am just vaping in the evenings, at home, most of the time. And if I want to use cannabis while I'm out somewhere I'm fine smoking it once in a while as a bit of a novelty. I'm never going back to the iolite, that's for sure. It almost turned me off to vaping entirely.
WatTyler seems to be leaving his bowl loaded for like 45 minutes before its too toasted to continue while anivap leaves his bowls loaded for like 20 minutes. I personally would leave the stuff in for 7 to 10 minutes (back when my iolite was new and still worked). After that it would be very, very brown and no longer making vapor. Also, it would get "spent" like that whether or not I was inhaling it. That's because the design has the heater pin pushed into the bowl all the time, so it is heating the herb whether or not you're hitting the unit.
But, as I said, my heating element has obviously degraded over time. Now it takes my unit 35 minutes just to heat up. Plus I can leave a bowl in there all day and it will never get very dark. It always just has a "barely toasted" look to it now no longer how long I hit it or leave it in.
So I went out and bought an herbalaire yesterday. It is my second vape. I've only ever owned the iolite before this. I'm so happy with ithe herbalaire I had no idea vaping could be so enjoyable. I'm back to vaping now. With the amount of herb that the iolite gave me 3 good-tasting hits with (even back when my unit was new and working "well") I get like 10-12 hits from the herbalaire. And I love how the heat doesn't sit on the herb unless I pump or pull air through the unit. So, unlike the iolite, I can leave weed in it as long as I want and pull vapor from it only as I need it. And the heat up time is great... seriously like 2 to 3 minutes at the most.
I guess the iolite can work for someone who absolutely *has* to have portable vaporizing and who has a lot of time and money to throw around (to buy 3 times the weed over time and a new iolite every once in a while since the heater seems to degrade rather quickly). As for me, I am just vaping in the evenings, at home, most of the time. And if I want to use cannabis while I'm out somewhere I'm fine smoking it once in a while as a bit of a novelty. I'm never going back to the iolite, that's for sure. It almost turned me off to vaping entirely.
max
Out to lunch
Glad you like the HA. Great dual mode model for the money. You will get some ambient heat from it when its loaded though. I've loaded a bowl more than once and forgot about it, then found that it was pretty much toast before it timed out and shut off. Hot air rises and when your bowl is above the heat....jsn9333 said:
I can't say I agree that the iolite isn't efficient. I've had one since they first hit the market (plus a later beta version) and have had no trouble, nor do use more herb with it, although it's true that reliability isn't its strong point. I don't think the heater degrades either, unless it's a case of a unit that develops a problem. You seem to be saying that the heater doesn't hold up, in general, and many of these units have worked just fine for almost three years now.
anivape
Well-Known Member
jsn9333, good to know you like the HA.
For me I want something portable, and a bit stealthy... and always smoke free
I guess I wasn't clear, I'm drawing off the IO within 30-45 seconds of start, after the first hiss.
and during that 20 minutes, more like 30 if you include the cool downs, I easily get at least 12 hits
from one bowl. And I have a feeling if I tried to medicate any quicker I'd need a shot of espresso
just to stay awake..
IO is so efficient and easy to use for my needs, its crazy..
yes the butane is a drag, but better than other options, imho..
I used to do bags at home, no more, IO is easier...
And now that I have a cadre from amazon, I'm set ..
For me I want something portable, and a bit stealthy... and always smoke free
I guess I wasn't clear, I'm drawing off the IO within 30-45 seconds of start, after the first hiss.
and during that 20 minutes, more like 30 if you include the cool downs, I easily get at least 12 hits
from one bowl. And I have a feeling if I tried to medicate any quicker I'd need a shot of espresso
just to stay awake..
IO is so efficient and easy to use for my needs, its crazy..
yes the butane is a drag, but better than other options, imho..
I used to do bags at home, no more, IO is easier...
And now that I have a cadre from amazon, I'm set ..
max said:
That's good to know about the ambient heat. Thanks.
A lot of people here seem to go through iolites a lot though. I suppose some do last a long time. It seems a lot don't though. As for me, I just know the heater in mine got slowly worse and worse, little by little, over the two year warranty period. The amount of vapor it extracted went down and the heat up time went up. Now it is practically useless. Oh, and I tried dealing with their customer service while my unit was still under warranty, but they never got back to me after multiple attempts.
jsn9333 said:
P.S. ... I got an e-mail from Iolite's customer service today. This is the first time I've heard back from them after writing them two or three times over the last year and a half or so as my unit was slowly getting more and more useless. While it was under warranty I never heard back from them. Now that my unit is out of warranty they're actually writing me back. And here is what they have to say:
Unfortunately, we do not have repair services available for the Iolite vaporizer. Our warranty replacement policy covers the unit for 24 months after purchase. If you have a sales receipt indicating purchase within the last 24 months, we can assist you with a warranty claim.
If the purchase was outside of this period of time, we are unable to assist you at this time.
Regards,
Iolite North America
Customer Service
8550 Ridgefield Road
Unit C
Crystal Lake, IL 60012
cs@my-iolite.com
max
Out to lunch
As I've recently posted, this is supposed to change, as far as the North American service center, although I don't know when. Currently, you can get service at their home location.
"Unfortunately our North American service centre cannot process repairs out of warranty for a fee but this will change shortly. Your forum member can contact us here in Ireland to have their unit repaired. Contact details are
support@iolite.com
353 5991 43333
Your forum member can ask our service dept here in Ireland to call them back so they do not have to pay for an international call."
anivape
Well-Known Member
Untill someone gets serviced, I'd hope for at least a trade-in program.
I'd doubt they spend much time trying to fix a used unit out of warranty.
Have you've seen inside one of these little wonders?
OB can say they are being green by recycling.
They can offer a discount on a refurb'd, made from new and used parts directly from them,
or just a new one.
my
how much would you expect to pay for "service"?
I'd doubt they spend much time trying to fix a used unit out of warranty.
Have you've seen inside one of these little wonders?
OB can say they are being green by recycling.
They can offer a discount on a refurb'd, made from new and used parts directly from them,
or just a new one.
my
how much would you expect to pay for "service"?
August West
Active Member
Well I will say it's encouraging to hear that they will now fix their units in Ireland, Why did they not even offer that to me or many others instead of simply stating we are unable to help you at this time. It was very curt and offered absolutely no assistance whatsoever. Has anyone had any luck contacting Ireland about repair for a defective unit? What is the charge? I might consider this just so I can possibly sell it were I to get it fixed if it's worth it. doubtful though
You are right Anivape there must be alot of dead units lying around.
You are right Anivape there must be alot of dead units lying around.
August West
Active Member
Well after sending Iolite a pretty direct email stating my displeasure with their company and how they had LOST me as a customer after I was such a champion of their product having recommended it to at least 3 people who ended up buying their own. What do you know....they FINALLY responded with a useful email instead of their previous blow offs. Guess my threat of taking my complaint to social media and spreading the word about their HORRIBLE customer service and inferior product finally worked. This is what they just sent me.
"Hi ,
I am very sorry to hear that you are unhappy with our product. I will be happy to have your product repaired as long as you have a receipt. We have reviewed our policy on sellers and found that the end user was suffering in this policy. If you could send the unit back to me with a copy of your receipt then I can have it processed.
I hope that this restores your faith with us and our product.
Best Regards,
Clodagh Coffey
iolite Customer Care
Oglesby & Butler Ltd
O'Brien Rd
Carlow
Ireland
Tel: +353 59 9174195
Fax: +353 59 9143577
Email: support@iolite.com
Web: www.iolite.com
I especially like the part of the email that says they have reviewed their policy on sellers and found that the users...ie their customers were the ones suffering from this VERY STUPID policy. It might be too late to get me back....but it's a start. THANK YOU IOLITE.....what took you so long???
"Hi ,
I am very sorry to hear that you are unhappy with our product. I will be happy to have your product repaired as long as you have a receipt. We have reviewed our policy on sellers and found that the end user was suffering in this policy. If you could send the unit back to me with a copy of your receipt then I can have it processed.
I hope that this restores your faith with us and our product.
Best Regards,
Clodagh Coffey
iolite Customer Care
Oglesby & Butler Ltd
O'Brien Rd
Carlow
Ireland
Tel: +353 59 9174195
Fax: +353 59 9143577
Email: support@iolite.com
Web: www.iolite.com
I especially like the part of the email that says they have reviewed their policy on sellers and found that the users...ie their customers were the ones suffering from this VERY STUPID policy. It might be too late to get me back....but it's a start. THANK YOU IOLITE.....what took you so long???