Discontinued VapeXhale Cloud
- Thread starter stonemonkey55
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Budzman
Rocky Mountain High!
I feel your pain brother, unfortunately it looks like your not alone. I hope Phil lives up to his promise to get my Cloud on it's way back to me sometime this week. My cloud lasted all of six weeks before failing on 4/20!
It seems to me it would be a better business model to have an inventory of refurbished Clouds ready to send out at a moments notice as warranty replacements rather than spending what is now excessive turn around time repairing broken Clouds as they are sent in. Does anyone really care if they get back the exact same serial numbered Cloud they originally purchased? Is it really worth waiting weeks to get back your original Cloud when a refurbished unit with a different serial number could be sent out immediately?
VapeNStone
Mark
I think they need to hire an extra person to stay there and handle at least some shit while they are away at shows. cough cough hint hint me 
Oh and I'm moving to northern cali in 2 months!!!!
Oh and I'm moving to northern cali in 2 months!!!!
As an update: Phil did reach out to me this morning apologizing for the lack of communication and issues. He mentioned he had be very sick actually in the hospital the last couple of days with the flu which was part of the issue in the delayed response time. He is working with me towards a resolution and I'm confident I'll get taken care of at this point.
stickstones
Vapor concierge
glad to hear that, elixsor. I'm confident in the end everyone will get taken care of and be treated right, because I think these are good people. But it sucks going through all that to get to the other side. Thanks for hanging in there...it will be worth it!
So these are those stains I meantioned on my bamboo...
That is the only placed that stained. I just got my PBW and I assume I should make a small batch and using a brush or qtip, while the unit is inverted work the stain gently as I can't soak the cloud?
That is the only placed that stained. I just got my PBW and I assume I should make a small batch and using a brush or qtip, while the unit is inverted work the stain gently as I can't soak the cloud?
stickstones
Vapor concierge
those aren't abv flakes?
PPN
Volute of Vapor
Hi guys,
My apologies for my english, I'm new on FC and a really happy recent Cloud owner, it work really good
and remenber me my kid's bong years(I don't have a HT but I use a whip and a little glass bong, I don't like really much the dry mouthpiece).
I try to register my Cloud for warranty(I don't need it for the moment) but VXC don't answer me at this time (I do it on VXC website).
I discover the vape world 5 months ago with a herbalaire(nice product) and it's now my way( I'm waiting for a inh004xp and I have the FV too).
Somebody knows less expensive HT(less than 100 bucks)?
Have a nice vape session...
My apologies for my english, I'm new on FC and a really happy recent Cloud owner, it work really good
and remenber me my kid's bong years(I don't have a HT but I use a whip and a little glass bong, I don't like really much the dry mouthpiece).
I try to register my Cloud for warranty(I don't need it for the moment) but VXC don't answer me at this time (I do it on VXC website).
I discover the vape world 5 months ago with a herbalaire(nice product) and it's now my way( I'm waiting for a inh004xp and I have the FV too).
Somebody knows less expensive HT(less than 100 bucks)?
Have a nice vape session...
Nevertheless1090
Well-Known Member
jackmormon
Well-Known Member
mvapes, for cleaning the bamboo.... I have had fantastic luck with these:
http://www.amazon.com/Swab-its-Rect...367332424&sr=8-1&keywords=foam+cleaning+swabs
I use these with 91% ISO and they hold a lot of liquid and are kind of abrasive due to the foam. Qtips didn't do shit but these clean it up easily from both ends. Plus, ISO evaporates. I love PBW for cleaning glass but it takes a bit of rinsing to completely get it off the glass. (You will see residue with incomplete rinsing.)
http://www.amazon.com/Swab-its-Rect...367332424&sr=8-1&keywords=foam+cleaning+swabs
I use these with 91% ISO and they hold a lot of liquid and are kind of abrasive due to the foam. Qtips didn't do shit but these clean it up easily from both ends. Plus, ISO evaporates. I love PBW for cleaning glass but it takes a bit of rinsing to completely get it off the glass. (You will see residue with incomplete rinsing.)
momatik
Well-Known Member
A friend of a friend came over one day and I introduced him to vaporizers with the ssv. He was really impressed and we spent time discussing other models. I name dropped models I felt were worth his time and money. At the top of the list was the vxc, a vape I have no prior experience with, but because of this forum (and his pre-existing bong-ripping habit) I felt confident in recommending it.
Soon after he decided to purchase one of the more expensive packages from vxc, but after weeks of following his vape go back and forth across the country seemingly evade his home, and poor communication from vxc, he cancelled the order. His words were "they might have made the best vape on the market but they need to start working on their customer service."
It would appear from the looks of this thread as of late that he is not alone in his criticism. I didn't write this to jump on any sort of complaint bandwagon. I don't have all the details of the matter, and I understand these things happen, and the fault probably doesn't all fall on vxc but other services as well. Rather, I posted this story in hopes of bringing further attention to this customer service issue and to encourage eventual improvement in this vital aspect of business.
Soon after he decided to purchase one of the more expensive packages from vxc, but after weeks of following his vape go back and forth across the country seemingly evade his home, and poor communication from vxc, he cancelled the order. His words were "they might have made the best vape on the market but they need to start working on their customer service."
It would appear from the looks of this thread as of late that he is not alone in his criticism. I didn't write this to jump on any sort of complaint bandwagon. I don't have all the details of the matter, and I understand these things happen, and the fault probably doesn't all fall on vxc but other services as well. Rather, I posted this story in hopes of bringing further attention to this customer service issue and to encourage eventual improvement in this vital aspect of business.
I just ordered them. That looks like a great idea - I did try ISO and that rez would not budge! After its wiped with ISO I was able to get some off using a typical stirrer - picking that shit off. I wish the bamboo was removable for soaking!
I have been suing my cloud more and more - I love the cloud and the more I use it the more I realize how dope it is.
Live-N-Learn
Higher, Higher, Baby...
My buddy, my buddy.
I cant wait to not have to lift my Cloud to clear a hit tonight.
Just want to note that I received No stickers, No rubber band, & No ELBs with the FC Code either. Oh well... :-(
I cant wait to not have to lift my Cloud to clear a hit tonight.
Just want to note that I received No stickers, No rubber band, & No ELBs with the FC Code either. Oh well... :-(
Ripbongs420
vapiff
Not sure if people have been getting the bands or any stickers, I don't recall VXH ever saying anything about them being included with orders. Also If I remember correctly the ELB offer is for Cloud packages only. Unless you did enter it with your Cloud order, then thats a bummer.
I was doing some errands earlier while wearing my VapeXhale shirt. I love the variety of looks people give it.
Haven't had anyone call it out though. I mean, if I saw someone wearing one I would definitely say something. ![:\](/i/s/hmm.gif "Hmm :\")
Live-N-Learn
Higher, Higher, Baby...
Didnt know the ELB code was for Cloud packages only. Thanks for the info.
The stickers and rubber band part of the comment was just me venting, nothing promised. I didnt know I enjoyed stickers and all the extra goodies so much until now, but I noticed it makes me happy and giggly saying ''Wow, they sent me a sticker, thats so cool of them to do!''
All in all, I got what I paid for. CloudBuddyyyy
The stickers and rubber band part of the comment was just me venting, nothing promised. I didnt know I enjoyed stickers and all the extra goodies so much until now, but I noticed it makes me happy and giggly saying ''Wow, they sent me a sticker, thats so cool of them to do!''
All in all, I got what I paid for. CloudBuddyyyy
t-dub
Vapor Sloth
Really?
Phil's standard "apology package" is a VXL wristband and a couple ELBs as far as I can tell. LnL, I told you about the code . . .
Live-N-Learn
Higher, Higher, Baby...
I actually mentioned you in the comments section, which added to why I vented about getting an empty box with my buddy. =\
Well, I'm off to try out the Cloudbuddy. I got my black generic rubber bands on my Cloud so I'm okay. I'm a big boy. Though very spoiled
Edit: My Cloud also was officially registered today via email from VXH, for the person who was wondering about verifying your 2 year warranty from EzVapes.
Well, I'm off to try out the Cloudbuddy. I got my black generic rubber bands on my Cloud so I'm okay. I'm a big boy.
Though very spoiledEdit: My Cloud also was officially registered today via email from VXH, for the person who was wondering about verifying your 2 year warranty from EzVapes.
t-dub
Vapor Sloth
That explains why you didn't get any extras . . .
-kidding-Phil was nice enough to throw me a VXL wristband and a couple ELBs since the CloudBuddys were over a week late. You still can't buy the wristbands, as far as I know, and the sticker that Troi showed us once has yet to reappear.
Sinclue
OK disagree with me, I can't force you to be right
I was one of those wondering. I registered my EZVapes Cloud on the VapeXhale registration page over a week ago and haven't heard back. Is that where you registered or did you register via their Contact process?
Live-N-Learn
Higher, Higher, Baby...
That explains why you didn't get any extras . . .
Phil was nice enough to throw me a VXL wristband and a couple ELBs since the CloudBuddys were over a week late. You still can't buy the wristbands, as far as I know, and the sticker that Troi showed us once has yet to reappear.
Yeah, I'm actually trying out the Cloudbuddy for the first time now. I'm feeling way lazy to make a video, but here's a quick pic below. The wristband is dope with the logo on it though. My Cloudbuddy arrived in 5 business days.
I submitted a ticket, I believe thats what they call it. The registration page was down. You needed to include the company you purchased from, your shipping info, the order# with date purchased, the total price, your name, and your clouds serial#. I put attn: benjamin on mine for the subject title, I dont know if its because thats the person I called, or if he deals with this specific thing. So up to you if you want to use that as your subject title.
Sinclue
OK disagree with me, I can't force you to be right
Live-N-Learn
Higher, Higher, Baby...
I just want to comment while using the Cloudbuddy for the first time. This thing is a game changer. Having this with the Cloud makes things 100x less stressful. Scientifically researched, its a fact.