Bluntcrush
Director of Vapor Research Labs™
I do 2 or ELBs filled 1/3rd. 
Discontinued VapeXhale Cloud
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purplek
710
My broken cloud has been in vapexhale's possession since the end of February. Hopefully you don't go through the same thing.
zeeg
Member
It is simply horrifying to know that. So when I was told a week ago that "I am the very next in line to receive a new Cloud Plus", how can that not be total bs? Am I the very next in line after you and whoever else has yet to receive their replacement?
My issue here is not that it is taking entirely too long to receive a replacement of the one and only product that they manufacture and sell ... the issue is that I (and likely others) have apparently been deceived and strung along week by week.
Hi. I did post some pages back that I received my Cloud+ in 4 days after sending my broken older model. I live close by to the returns dept which helped with shipping time but I am not sure why it would be so much longer elsewhere for a replacement. If it was the repair of an older model it might be a different story. You can also try calling Support who were very helpful with my inquiries.
Edit- here is a pic of my Cloud+ upon arrival check out the slant!
http://imgur.com/kRLG4ow
MGG
Well-Known Member
Wow how does that even happen, the quality control on these things
Vapinghole
Low-Temp Hempist / JedHI Master
RIP ol' ticker Cloud (SN0381) 10 months old, its little brain is fried . . .
Damn... Sorry, t-dub. I hope you're back in the Clouds soon.
t-dub
Vapor Sloth
Budzman
Rocky Mountain High!
Man... this kind of news is the last thing I wanted to hear! I submitted my support ticket last Sat. (4/20) right after my cloud failed after only six weeks and have still not heard back from them (understandable considering all that's going on with the Cannabis Cup).
FYI I spoke with Jarred at EZVapes yesterday (that's where I purchased my cloud) and he informed me that as far as they are concerned all they have ever had for sale have been the Cloud+ units. He based that on information he claimed came directly from VXL. I would dispute that as my cloud has all the earmarks of an older unit, i.e. it has the 9ft. cord, the rubber sleeve at the bottom of the bamboo, longer heat up time, gets too hot to hold, etc.
It would really be nice to know once and for all what serial number the Cloud+ units begin with!
t-dub, I'll stay with this and add my remarks as needed regarding the warranty repair of my cloud. It would be great if a record of the serial numbers of defective Clouds could be compiled. Supposedly less than 2% of Cloud+ units have failed, so assuming that's true one would have to believe that most if not all failures being reported on this forum have been older units.
I love the Cloud, there's none like it, so I'm entertaining the idea of purchasing a second unit for a backup. Don't want to wait for 2 months to get my Cloud back!!
Live-N-Learn
Higher, Higher, Baby...
Okay. Before I jump for joy, which I am full of at the moment. Please let me know if you can tell if my Cloud is a + or an OG unit. I dont want to celebrate before I know for sure whats going on with all this madness above me going on. I have a piece of black rubber on the bottom of the unit where the bamboo hangs out also. Here are pics of my unit. The good thing is no matter what + or not, tonight I will be watching my Knicks while hitting that Cloud piece!!! 
Cord:
Bottom w/ black rubber (lil dusty ;p):
THE CLOUD!!!! (2 minor knick areas, very minimal but I see metal instead of black, OCD or just?)
The Rest (Why are the ELB brownish???):
Cord:
Bottom w/ black rubber (lil dusty ;p):
THE CLOUD!!!! (2 minor knick areas, very minimal but I see metal instead of black, OCD or just?)
The Rest (Why are the ELB brownish???):
Budzman
Rocky Mountain High!
That looks like the 9ft. cord to me, and S/N 0067 is the earliest one yet I've seen reported on this forum. let us know how hot it gets after being on for an hour. The old units get too hot to hold! Also the black rubber "grommet" on the bottom of the unit was supposedly abandoned on the Cloud+ units.Okay. Before I jump for joy, which I am full of at the moment. Please let me know if you can tell if my Cloud is a + or an OG unit. I dont want to celebrate before I know for sure whats going on with all this madness above me going on. I have a piece of black rubber on the bottom of the unit where the bamboo hangs out also. Here are pics of my unit. The good thing is no matter what + or not, tonight I will be watching my Knicks while hitting that Cloud piece!!!
Does anyone know the VXL's logic in assigning the serial numbers to the Clouds? Are they leaving the "factory" numbered sequentially in order of manufacture?
In the past, VXL crew members have said that the numbers are randomly assigned and hold little meaning.
Budzman
Rocky Mountain High!
[sarcasm]Boy, that makes a lot of sense![/sarcasm]
Live-N-Learn
Higher, Higher, Baby...
I thought it was a bit odd to have 0067 as my serial number. 
I dont know if I should be upset or what. I also ordered from EzVapes and was assured a + unit.
What is the heat time for a +. I want to time how long it takes to turn green and will also leave it on for an hour and see if my hand burns off. Anything else I need to do to know which model I got? lol
All in all, older unit or not, it still produces the same great tasting, big hits once heated right? All I would be missing is a shorter cord, and faster heat time, correct?
I dont know if I should be upset or what. I also ordered from EzVapes and was assured a + unit.
What is the heat time for a +. I want to time how long it takes to turn green and will also leave it on for an hour and see if my hand burns off. Anything else I need to do to know which model I got? lol
All in all, older unit or not, it still produces the same great tasting, big hits once heated right? All I would be missing is a shorter cord, and faster heat time, correct?
Okay. Before I jump for joy, which I am full of at the moment. Please let me know if you can tell if my Cloud is a + or an OG unit. I dont want to celebrate before I know for sure whats going on with all this madness above me going on. I have a piece of black rubber on the bottom of the unit where the bamboo hangs out also. Here are pics of my unit. The good thing is no matter what + or not, tonight I will be watching my Knicks while hitting that Cloud piece!!!
The Rest (Why are the ELB brownish???):
L-N-L, would you mind turning on your unit and informing us of how long it takes the light to change. This would really help in determining whether or not this is a plus model or not.
The ELB's are brown because of the seams being welded together.
Live-N-Learn
Higher, Higher, Baby...
Sure I'll plug it in and time it now. Give me about 10-15 minutes to post results, I'm at work. 
Update:
6mins to green on the 12oclock setting (give or take 30 seconds, I stopped looking)
I waited 5 minutes to test it again, and when I turned it on again, it was still green.
Update 2:
I waited about 5-10 minutes with it off, and got a time of 2 minutes and 45 seconds to GREEN.
Mind you, the unit still felt a bit warm.
I will wait a few hours now and try it again before I leave work.
Update:
6mins to green on the 12oclock setting (give or take 30 seconds, I stopped looking)
I waited 5 minutes to test it again, and when I turned it on again, it was still green.
Update 2:
I waited about 5-10 minutes with it off, and got a time of 2 minutes and 45 seconds to GREEN.
Mind you, the unit still felt a bit warm.
I will wait a few hours now and try it again before I leave work.
Smoke1ForMe
Well-Known Member
Sure I'll plug it in and time it now. Give me about 10-15 minutes to post results, I'm at work.
Update:
6mins to green on the 12oclock setting (give or take 30 seconds, I stopped looking)
I waited 5 minutes to test it again, and when I turned it on again, it was still green.
Update 2:
I waited about 5-10 minutes with it off, and got a time of 2 minutes and 45 seconds to GREEN.
Mind you, the unit still felt a bit warm.
I will wait a few hours now and try it again before I leave work.
I ordered from EZ vapes as well and mine is scheduled to arrive tomorrow, I'm really hoping it is a cloud plus since I was assured it was and came with the 2 year warranty. Might be sending it back if its not the plus because I don't want to pay an additional $150 for the 2 year warranty. Does anyone know how that would work?
Live-N-Learn
Higher, Higher, Baby...
My ELB got stuck real bad, I was scared. I got the cap off, then worked the bottom piece out. I read on the paper it might get stuck and to leave it in overnight and it will get looser. I just left it in, and will take it out when I get home, so hopefully it loosens up by then. Im afraid of glass breaking.
Anywho, I have no idea which model I have. I was assured it would be a + too. I might have to return mine too if I wont be getting the cloud+ warranty. Heres a pic of the paper I got in the package saying I have a (1) year warranty, not a 2 which I believe the + is. Idk whats the deal, very confusing for what should be a happy time.
SEE No. 2:
Anywho, I have no idea which model I have. I was assured it would be a + too. I might have to return mine too if I wont be getting the cloud+ warranty. Heres a pic of the paper I got in the package saying I have a (1) year warranty, not a 2 which I believe the + is. Idk whats the deal, very confusing for what should be a happy time.
SEE No. 2:
Kief
Medicated
That looks like an original to me, I had one that looked just like it and have had 3 different versions. I would not count on the "time until green" test with that one. Another test would be the auto shut-off... an original will shut off in 1 hour or less and flash it's lights, a Plus model will go for 90 minutes and just shut off with no flashing lights. Good luck.
Live-N-Learn
Higher, Higher, Baby...
Way too much work. I will have to make a call to VapeXhale directly. This is just getting out of hand!
Im still pretty excited to use it tonight though
Im still pretty excited to use it tonight though
Smoke1ForMe
Well-Known Member
My ELB got stuck real bad, I was scared. I got the cap off, then worked the bottom piece out. I read on the paper it might get stuck and to leave it in overnight and it will get looser. I just left it in, and will take it out when I get home, so hopefully it loosens up by then. Im afraid of glass breaking.
Anywho, I have no idea which model I have. I was assured it would be a + too. I might have to return mine too if I wont be getting the cloud+ warranty. Heres a pic of the paper I got in the package saying I have a (1) year warranty, not a 2 which I believe the + is. Idk whats the deal, very confusing for what should be a happy time.
SEE No. 2:
Have you contacted EZ vapes? As they clearly state on their website it comes with a manufactures 2 year warranty.
Live-N-Learn
Higher, Higher, Baby...
Okay, so I just got off the phone from EZvapes with Chris.
I explained the long cord and black rubber on the bottom of the bamboo.
Chris told me he spoke with Phil directly from VXH and Phil told him that for over 2months, they were putting the new parts in the older units, so cosmetically it would look like an OG but have the new + parts. I am at work so I cant really be calling VapexHale now but did manage to get that info. I will try the auto shutoff thing tonight when I'm home and be digging more into this tomorrow.
For people worrying about the warranty. The paper I got was the old print out. I advised them to scratch out the 1 and put 2 for new orders so people wouldnt panic. So yes it is a 2 year warranty like the website states. Okay I'm tired. I am supposed to be taking pics and being happy, not working to find out which unit I have lol. I need a vape break!
I explained the long cord and black rubber on the bottom of the bamboo.
Chris told me he spoke with Phil directly from VXH and Phil told him that for over 2months, they were putting the new parts in the older units, so cosmetically it would look like an OG but have the new + parts. I am at work so I cant really be calling VapexHale now but did manage to get that info. I will try the auto shutoff thing tonight when I'm home and be digging more into this tomorrow.
For people worrying about the warranty. The paper I got was the old print out. I advised them to scratch out the 1 and put 2 for new orders so people wouldnt panic. So yes it is a 2 year warranty like the website states. Okay I'm tired. I am supposed to be taking pics and being happy, not working to find out which unit I have lol. I need a vape break!
It has been a CRAZY 72 hours, the Colorado Cannabis Cup was bigger than LA and Seattle combined. The team got snowed in and are now heading back to Philly. Please allow us another 48 hours to get back online to answer our support questions. Just a quick update:
Best Booth - 3rd Place
Best Glass - 2nd Place
Best Product - 2nd Place
Best Booth - 3rd Place
Best Glass - 2nd Place
Best Product - 2nd Place