Indeed, it does not, and it is a problem that should be address. But all things considered, I think it's a small price to pay. Form follows function, IMO.
Discontinued VapeXhale Cloud
- Thread starter stonemonkey55
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Indeed, it does not, and it is a problem that should be address. But all things considered, I think it's a small price to pay. Form follows function, IMO.
Venomous
Well-Known Member
I'm actually quite shocked that clouds are being sent out in this condition and people are being cool about it, as well as vxl themselves.
I've ran through a Goldstein - really does well but IMO with the massive diffusion you lose some of the flavor.
My cloud came looking pretty good - the only concern I have ever had was the cord but I have been comforted by VXC that it is not an issue. Way I look at it is at least I have a warranty - I feel good knowing I could extend it as well.
Anonymouse
Sith I care
After all the waiting and the "luxury item" price point, if I got something and manked up as just described, I'd be beyond pissed. It'd make me feel really uneasy about longevity too. Here's hoping this crap is short-lived, because a unit as bad as you say should never have made it past quality control, "hand-assembled" or not. Indeed, I'd expect the creators to take more care than assembly-line minimum wage folks slaving away god knows where (who are also "hand-assembling" them, technically). Are they put together in the US?
Starting to feel it might be prudent to hold back 'til well after the International release and see what gremlins arise there, if any, before dumping what (for me at least, and most people, I'm sure) is a pretty significant chunk of change. :/
Starting to feel it might be prudent to hold back 'til well after the International release and see what gremlins arise there, if any, before dumping what (for me at least, and most people, I'm sure) is a pretty significant chunk of change. :/
Venomous
Well-Known Member
I can deal with some loss of flavor for better diffusion. I seem to be sensitive to the clouds heat sometimes.I appreciate your input about the DG.
newVaper420
Vapor Enthusiast
Just to be completely honest, my Cloud+ also looks very beat up. No alignment on the two metal halves, I believe my bamboo is not completely straight, and I have a dent (can't really describe it) in the aluminum that looked like someone took a can opener and tried to open my Cloud+ up that way. The black heat shield also had considerable wear on it.
That being said, as long as the unit functions properly, which it is, I'm happy :-).
Venomous
Well-Known Member
VXL should be proud I guess.
SativaLover420
Stoner
Mine came as you described too. The paint of the inner heat shield was even peeling off. I scraped the surrounding edges since its they were so close to the bamboo. But yea after waiting almost two months for my replacement, I do not want to send it in again.
@Venomous: They should be proud for making the best unit on the market, IMO
. I think if it were another product from another company I wouldn't be as forgiving. 
Anonymouse
Sith I care
It's starting to sound like they were manufactured, then opened up to modify something (Cloud plus conversion? Repairing manufacturing error?), and then reassembled. Certainly would be consistent with the wear and defects being described.
ilovebOObs
can i stick my male joint in there?
the heat shield is painted so it's pretty easy to get marked up with general handling.
I acquired my cloud cheaper than most others(second hand unit) so that may color my views on this just a tad. To say I'm "cool with it", is incorrect. It's more-so an acknowledgment that things aren't perfect, and never will be. VXL has tried to do right by most everyone but that doesn't always happen(as we all know). As long as my cloud does what it was designed to do, I'm happy.
I think we should just agree to disagree on this one.
Anonymouse
Sith I care
Painted or powder-coated? Powder-coating is a very hard, durable surface, that definitely shouldn't get scuffed by "general handling". Marking or chipping it takes a blow or scratch from something harder, such as metal, ceramic, stone, sharp glass...
ilovebOObs
can i stick my male joint in there?
its painted. there may be slight imperfections here and there but after your first session you'll prolly forget all about it. its a beast at producing the dense sweet flavorful vapor. in the end isn't that really all that matters.
Anonymouse
Sith I care
If you'd just bougth a new Ferrari from the dealership, and when they delivered it the panels were chipped, scratched up and/or generally misaligned, would you think "Oh well, it still goes around corners fast and that's what really matters" or would you march right back there and ask them WTF?
If I'm buying the vape equivalent of a Ferrari (and really, that's what the Cloud is), I expect it to look pristine as well as function well. I don't think that's an unreasonable expectation, and if they end up shipping me something that looks like a refurb it will be going straight back for a refund, not replacement. I haven't waited all this time for some retro-fitted ticker or whatever the hell is going on with all these reports of fit and finish issues. :/
Anyone who isn't happy with the fit and finish of the Cloud should open a ticket with VXL support. Mentioning it here once is fine, but there's no need to keep repeating it. Arguing about the level of finish people should be happy with is also not acceptable.
Venomous
Well-Known Member
Public discussions of staff decisions are not permitted on the site. If you have any concerns or queries relating to a staff decision please take it up in private with a staff member.
Why isn't mentioning it more than one time acceptable? Shouldn't be hiding this kind of stuff from potential customers. This far in the game, its unacceptable they keep getting passes for mass failures, fit and finish issues or more importantly, receiving your cloud back from service in worst condition than when it was sent.
When you get back from your little holiday, spend some time reviewing this thread and take careful note of how often this policy has been explained.
ilovebOObs
can i stick my male joint in there?
i'm just talking about a few marks here and there on the heat shield. for some its not a big deal.if the unit is misaligned then thats another story. i get where your coming from, but for me as long as the unit is working perfectly then a few marks here is there doesn't bug me.
newVaper420
Vapor Enthusiast
I will say this. I absolutely love the vapor the Cloud produces. It's amazing. :-).
Still waffling on buying another HydraTube but I'm waiting for something ridiculously amazing.
Still waffling on buying another HydraTube but I'm waiting for something ridiculously amazing.
I suppose if I bought my cloud to impress people and stave off a mid-life crisis I might feel this way. Likewise if a person ever buys a Ferrari just because it drives fast (I can assure you this has never happened) they may not give a shit about a cosmetic flaw.
Yeah I wish it looked perfect, but I'll settle for it working damn near perfectly.
[edit] I meant that to be funny, but not to trivialize valid concerns. I am honestly not making excuses for VXL, or shilling. I hope bringing these issues to light will help people make an informed choice.
stickstones
Vapor concierge
thanks vaporeyes...anyone want to show off their scuffed up units?