VapoShop - Europe's #1 Vaporizer Store

VapoShop · Jan 29, 2013

@bochen I'm really sorry to read about the problems you've had with the refund of your order.

While we aim to email answers within (and not after) one day, some things did indeed go wrong on our side

My colleague from payments just confirmed that your refund is on its way - we have emailed you about this earlier today and we'll send you a proof of payment. Please note that it can take a couple of days before it actually arrives on your account.

Again, we're sorry about the trouble and hope to serve you better next time. Should you wish to give us another chance some time, then please drop me a PM and I'll make sure to include some additional products or arrange a discount.

Best regards,
Frederique

bochen · Jan 29, 2013

Thanks for your reply. I have indeed received the mentioned proof of payment.
Just hope you've sent a SEPA transfer, since they are much faster.

VapoShop said:
While we aim to email answers within (and not after) one day, some things did indeed go wrong on our side

If it was just the reply speed it would have been merely an inconvenience.
It was the insincerity - first about the availability of replacement unit, then breaking the promise about returning money - that ticked me off.

bochen · Feb 8, 2013

I still didn't receive the full refund amount.
Turns out vaposhop didn't pay the transfer fees so I received the refund amount minus 2,5 Euro of bank fees.

This obviously isn't about the money, but principles.

I've sent vaposhop an email over 8 days ago, but they haven't responded! It's just unbelievable.

VapoShop · Feb 12, 2013

The remainder was paid via bank transfer yesterday (our office is closed during the weekend)

To clarify: We did send you a proof of payment earlier, indicating that we transferred the full amount. If the bank deducts money, then there is nothing we can do, since for EU-transfer one is unable to select: OUR (that would mean that all bank costs go on our bill) – with EU-transfers you can only choose SHA, meaning that bank costs will be shared between the 2 parties – and if the receiving bank decides to deduct money, there is nothing we can do – except of course paying the customer the additional funds after finding out, which we did.

Let me reiterate that we really regret these issues, and this is a rare case of a number of things things going wrong - some of which we should have paid closer attention to. However, it isn't -and never was - our intention to be dishonest. Actually, if we wouldn't fully stand behind what we do, we wouldn't participate in these forums in the first place.

bochen · Feb 12, 2013

Thank you for the clarification, however you have to agree that the response time of a week and a half is not acceptable.

Regarding the technicalities of EU money transfers: my experience is different than yours.
When I was paying for the order I was able to send a SEPA transfer using a regular customer bank account with the option to cover both costs.
I see you did use a different transfer method, however it escapes me why wouldn't you use a more powerful (and cheaper) transfer mode. Doesn't your bank offer SEPA transfers?

VapoShop · Feb 13, 2013

No unfortunately our bank doesn't offer SEPA yet, we're told this will be introduced early next year. $:\$

As for our response time, you're absolutely right that this is unacceptable. Let me assure you that we're taking steps to prevent this kind of thing from ever occurring again.

Red Indy · Mar 22, 2013

bochen said:
I strongly discourage anybody from buying from Vaposhop!

I ordered an Arizer Solo from them, which came in broken.
This can happen to anybody, so this is not the reason for my complaints.

What happened later is simply outrageous.

I contacted them on 27.12 to tell them that I think that my unit arrived broken (at the same time asking for help on FC - thanks again for the support).

It took them until I called them on the phone 8 days later to even send a template email with return direction. A wrong email with Azarius return address isntead of Vaposhop's!

Then on January 8th 13:00 I got an email from them stating: "We will inform you when the package is in."
Problem is: this email was sent 30 minutes after the package was delivered!

They asked me what I want to do - get money back or a replacement unit.
It wasn't until I called them again on the phone when they told me that they have no unit's in stock.

First they promised they will be in next week. When pressed they admitted they actually have no idea... The solos are still not in stock as of writing (a month later)

When I told them I want money back in this case they kept asking me what I want to do 3 or 4 times as if they couldn't read.

The strangest email I've got read:
I will get back to you on monday 14-01. If the Solo is back in stock, I will send it immediately. If not, I will send you a refund form.
Problem is, it was sent on 14-01, when they already knew it was not in stock.

Finally they told me to fill in a Word form for the return, which had a note:
Please be aware that it can take 1-3 weeks until the transfer will be done.

I told them it was unacceptable and they promised to return the money ASAP.

After a week has passed I told them to return the money again. They promised to return it by the end of the week. Which means I should have received the money last Friday.

Despite the promises the money still haven't arrived.

Bottom line: it's now exactly a month and a day since I contacted them about returning the unit, and I'm still waiting for them to return the money despite their promises.

Another thing: it takes them at least 1 day to respond to any, even the most simple kind of email.

For comparison: I've contacted Arizer in the meantime, and we exchanged several email in one day and I happily confirmed that my unit is indeed broken and I'm not just being stupid.

I finally bought another Solo off e-bay, the seller was also very responsive so it's not like an unattainable golden standard I'm wishing for or something.

Have had similar problems with Vaposhop.
They are quick to send stuff but their after sales that's a whole different story.
I think they should work with a ticket system because there is just too much confusion all the time.
I was has having also problems with warranty on a Solo that I got as a present from my last employer.
He bought the Solo in the company name, using his own address to have it send.
But the unit is than given a special number by Vaposhop that attaches it to the account owner.
So when I had problems and wanted to get my Solo repaired under warranty it was just raining problems.
Trying to explain the situation in more detail over and over again but no one who really read what I was writing and everytime I got some answer it was from a different person.
This went on for weeks and it still isn't cleared, though meanwhile I got a new one, but all these problems isn't something you are waiting for...........

mrweed · Apr 14, 2013

i love those guys! good prices and very nice customer service. my favorite shop in europe.

S1N3 · Jun 10, 2013

Ordered a replacement inhale tube for my Verdamper on June 10th 2013.

Will report in on how long it to arrive in the states.

I was cleaning up my house and closed the cabinet door on the inhale tube, ouch :doh:

S1N3 · Jun 27, 2013

s

S1N3 said:
Ordered a replacement inhale tube for my Verdamper on June 10th 2013.

Will report in on how long it to arrive in the states.

I was cleaning up my house and closed the cabinet door on the inhale tube, ouch

Unfortunately my item was not in stock but I wanted to follow-up. The service rep contacted me quickly and refunded payment promptly within 2 days of contacting me. Good experience and handling of the issue and they accepted PP which would have been great since I had some credit on there.

Cetyn · Jul 22, 2013

Hello.
Ordered my DV from Vaposhop and it arrived in 5 days (that is including a weekend). based in the UK so had a few concers but the staff I spoke to and emailed were brilliant. Very reassuring, helpful and, of course, polite.
Got a DHL tracking number so I was able to comfortably follow the delivery and got an sms this morning to tell me the delivery would be today.
Overall I am very impressed with Vaposhop and will not nessitate to buy from them again. Hopefully the DV will not develop a fault that will require me to make use of thier returns process, although I am encouraged by their 2 year guarantee. FC discount code worked fine too.

Thanks Vaposhop.

redrum · Aug 5, 2013

Just ordered a Arizer Solo from this website, Seems like the best Deal I could get in the netherlands with this 10% discount, pretty new to this vaperizing stuff, own a volcano for a few weeks... wish I found this site before... will keep update on delivery speed, should be pretty fast since were in the same country.

Red Indy · Aug 5, 2013

redrum said:
Just ordered a Arizer Solo from this website, Seems like the best Deal I could get in the netherlands with this 10% discount, pretty new to this vaperizing stuff, own a volcano for a few weeks... wish I found this site before... will keep update on delivery speed, should be pretty fast since were in the same country.

Vaposhop is quick with sending after buying it from their site but beware for the after sales, once you are having any problems with the unit you will find that they will be a lot less responsive.
I've had my share of problems with Vaposhop!!!

Main problem when buying from Vaposhop is that they register the unit to your name, once you want to resell the unit or give it away as a present, the new owner will face a lot of problems if he/she has to use the warranty to get it repaired or replaced.

I got mine as a present so had warranty on it but Vaposhop had me going through weeks of problems getting them to validate my right on warranty for this product.
They even contacted the original buyer before giving me the right to get the warranty honored.
In the end it all did resolve but for sure I am never going to buy anything from them anymore.

When buying in Holland yes this might be the best site.
But did you notice that on Ebay this vaporizer is sold for much cheaper?
If you know someone in the US who can buy it from Ebay and send it to you as a present you'll have it a lot cheaper!
Around 110 euros.
It is a difference of almost 50%, excluding the costs to get it shipped.
If it is sent as a present there is no custom charge!

redrum · Aug 5, 2013

Buy you have to pay like 35 euro costums and another 20 euro shipping now I payed 177 euro, I get fast shipping, and I get insurance.... not sure how all this works on ebay.. never ordered off there before

redrum · Aug 6, 2013

Ordered yestarday morning, and arived today at 16:40, in perfect condition I will defently be ordering of you guys again in the future

You guys should really look into more accesories for the solo there seems to be alot more options for this thing!

VapoShop · Aug 15, 2013

Thank you for your feedback and suggestions redrum. We're definitely planning on adding more Solo accessories in the near future!

tepictoton · Oct 16, 2013

Was checking to see if you carried the Lotus vaporizer but it seems you don't...

was a bit disappointed to see those white rino products showing up as dual pen vaporizers...convection? hmmm

If you would sell them as oil devices, okay, but even then there are way better options :2c:

With these pens you are probably going to piss of a lot of people whome will get frustrated to find it they do not work with flowers, they will burn it! Again just my two cents. You off course are free to convince me that it does work with herbs and does not burn them...In that regard nothing works better then a video where it is clearly shown what is being vaped and where one gets a decent close-up of the herb after vaping.

So please look into the Lotus Vaporizer, they are present here too

VapoShop · Oct 22, 2013

Thanks for your feedback tepictoton!

At this point, we're not certain whether we'll keep stocking the White Rhino products or not - mostly due to their poor performance. However, we received several requests for these vapes, and so a small order was made. We're trying to find alternatives of better quality, but that's rather difficult at this time as not all manufacturers have EU-compliant products available. In any case, we'll make sure to make it more clear in our descriptions that these vapes are better suited for extracts and oils than for herb.

Feel free to PM me with suggestions for pocketable (pen)vapes that can do both oil and herbs (or just concentrates) and I'll compare them with the list I currently have. Thanks!

Oh, regarding the Lotus: I've had the pleasure of testing the Lotus Vaporizer some time ago, and it is a very nice unit indeed. I will again mention it to our purchaser to find out about the status!

Seren · Oct 22, 2013

Any chance you'll be selling the Magical Butter Maker in the near future @VapoShop?

VapoShop · Oct 22, 2013

@Seren wow, I had never heard of that. I think we'll stick to vaporizers for now

Perhaps you can try to bring it to the attention of EU-based headshops?

Seren · Oct 22, 2013

@VapoShop - It looks amazing! TBH I thought it might be a long shot - but it was worth asking

I may well do that!

BTW - keep up the good work guys! I've purchased from you a couple of times and have received nothing but excellent service! Credit where it's due and all that

tepictoton · Oct 23, 2013

Hey Vaposhop,

thanks for the reply nd taking it the way I intended it, just as a remark to keep in mind.

The only one pen i can think of that might be worth it, is the zenpen, but this project is still getting started so to speak...

Another one might be the T vape, some here have had good experiences with it...

For me personally this quest for a penvape that does herbs is a bit double, I mean, because of their size the loadsize will have to be so small I find it hard to believe it can medicate proparly...Yes for oils these load sizes are okay, but for flowers will be more difficult... :2c:

Edit: I guess the Pinnacle Pro might be a good stealthy portable...it gets really good reviews from members...dunno if they allready have a European distributor...not a true pen vape, but definately stealthy in its own way.

VapoShop · Oct 23, 2013

Thanks again for your suggestions and feedback, we'll see what we can do!

LENNi · Oct 26, 2013

Why did you stop selling the "Da Buddha vaporizer" and "Silver Surfer vaporizer"? I bought three of those for me and my friends. Will they come back?

FrogDR · Oct 28, 2013

Hello.
Do you know the date when you gonna get Ascent from Da Vinci for EU customers ?

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