Troi
Well-Known Member
It depends on the services required but most of our services default to the upgrade because its the best deal for the customer.
Discontinued VapeXhale Cloud
- Thread starter stonemonkey55
- Start date
-
- Tags
- water filtered
It depends on the services required but most of our services default to the upgrade because its the best deal for the customer.
BlazednConfused
Fill this whole street with uppercut
Just pulled the trigger on the Cloud. Hope all you Cloudheads were right!
MonsterWithoutBorders
Philosophim
Yes we are. Are judgement is not clouded.
m0sh
Singer Song Writer Stoner
I agree about the non transferable warranty.
However, if the original buyer gets the cloud back to his hands and send it for fixing, he should be respected.
stickstones
Vapor concierge
Troi, please bear with my feeble mind here...if I sell my unit to someone, the warranty is void. But can they then send it in for a Cloud+ update and end up with a warranteed product? Or will they just get a Cloud+ with no warrantee?
BlazednConfused
Fill this whole street with uppercut
Extremely excited. Picked it up for 385 shipped from Puffitup. Seems like they are a new dealer so hopefully mine is a Cloud Plus
max
Out to lunch
If the original buyer takes care of the warranty request, he/she is still the owner as far as the company is concerned. They're not gonna ask if he/she still owns it, and he/she would be foolish to volunteer that info. The company's obgligation is to the original buyer, and as long as that's the deal, they don't really care who's actually using the unit.m0sh said:
If I were selling a product like the Cloud, while it was still under warranty, I'd offer to take care of any warranty repair, as long as the buyer was willing to pay the shipping cost.
From the response I got it seems that a second hand cloud has no warranty. It can however be sent in for repairs but it is still without warranty after repair.
Troi
Well-Known Member
People can upgrade to cloud Plus technology at any time, if the upgrade includes a warranty it would need to be within an active warranty. So by default, a person that buys a cloud second hand has no warranty. They can upgrade to cloud plus technology but it will not come with a warranty.
The reason for these restrictions are in place is due to abuse by customers trying to manipulate our warranty/service system and the charge back options available to buyers. We can only warranty people that buy from us from the get go by vapexhale.com or its distributors, when a customer gets the cloud second hand there was no terms of service agreement signed with VapeXhale, hence all kinds of abuse potential that we have seen in our experience.
The best bet for all interested customers is to buy the Cloud through VapeXhale, or our authorized distributors to receive the maximum level of service available from VXL.
Hope this clears everything up!
And there is no potential for a owner of a second hand cloud to enter into a secondary terms of service agreement with VXH or purchase an extended service contract? If the lack of an agreement between the two parties is the issue at hand then it would not be difficult to create a service agreement for secondhand owners. Even if it is program that needs to be paid into, it would still make me feel a lot better than running by the seat of my pants.
Being able to pay for a new warranty/contract would be nice.
Troi
Well-Known Member
We need to keep our system simple so that we are legally protected, the more complicated the more we need to pay our lawyers. This is our policy, simply buy from VapeXhale, ezvapes.com, vaporizors.ca, vapornation, vaporstore, and from any of our authorized distributors and this will not be a concern. Enjoy the clouds. Edit -- And soon to be http://www.australianvaporizers.com.au/, and some other international distributors as well
BlazednConfused
Fill this whole street with uppercut
Troi can you confirm that puffitup is an authorized dealer for Clouds? If they are not I need to cancel my order and dispute charge ASAP.We need to keep our system simple so that we are legally protected, the more complicated the more we need to pay our lawyers. This is our policy, simply buy from VapeXhale, ezvapes.com, vaporizors.ca, vapornation, vaporstore, and from any of our authorized distributors and this will not be a concern. Enjoy the clouds. Edit -- And soon to be http://www.australianvaporizers.com.au/, and some other international distributors as well
Troi
Well-Known Member
max
Out to lunch
Not the first question I've seen about 'authorized Cloud dealers'. Just as stonemonkey learned about other vapes and what to use and what to avoid, he also learned what not to do concerning distribution, from the mistakes of other companies. I seriously doubt you'll see any on-line dealer selling the Cloud who isn't authorized. Certainly FC approved dealers like Vapornation, Vaporstore, and Puffitup are safe to buy from. Unlike with some distributors for vapes like the SSV/DBV, iolite, and Arizer vapes, there should not be any 'Cloud leakage' into the hands of lowball selling unauthorized resellers.
John Lewus
Well-Known Member
OK yesterday I bought 10g of BHO which is probably crazy since the cloud is not made for this. However, I have found with BHO that it is much cleaner feeling for me, less coughing, and just a better feeling overall. I never tried a TI Nail or anything because I only want to vaporize. I might start looking into those portable pens for this.
So far I have tried the two cap method but then everything squeezed out the sides and caused it all to stick together. Then I tried the two cap method but letting the heat melt the wax a bit before putting the second cap on. I think it must have dripped through because it did not last long. Next I tried rolling the wax around in herb and putting it in with some other herb. That worked the best but my ELB's are still really sticky now. I don't see how I could do this multiple times between cleanings like I can with flower.
The next idea I have is to do the Qtip trick I had read in another forum. I will tear off the tips of a Qtip and roll it around in that and vape that to see how that works.
I am not sure if using Wax in the cloud is worth it given the mess but it tastes so clean to vape Wax to me. My allergies and general taste loss are hardly noticeable this way. I have only done this a few times but I like it and now need to figure out the best way to do this.
So far I have tried the two cap method but then everything squeezed out the sides and caused it all to stick together. Then I tried the two cap method but letting the heat melt the wax a bit before putting the second cap on. I think it must have dripped through because it did not last long. Next I tried rolling the wax around in herb and putting it in with some other herb. That worked the best but my ELB's are still really sticky now. I don't see how I could do this multiple times between cleanings like I can with flower.
The next idea I have is to do the Qtip trick I had read in another forum. I will tear off the tips of a Qtip and roll it around in that and vape that to see how that works.
I am not sure if using Wax in the cloud is worth it given the mess but it tastes so clean to vape Wax to me. My allergies and general taste loss are hardly noticeable this way. I have only done this a few times but I like it and now need to figure out the best way to do this.
John Lewus
Well-Known Member
I will give that a try. My thought is that I will use Qtips with 99% iso to wipe off the tools that get sticky with wax, the sides of my grinder that get sticky, the inside of the bamboo and then rip off that tip and wrap with Wax to vape. That seems the most efficient way to reclaim and keep clean at the same time. I read on these forums that Qtips had real cotton but cotton balls were not. I never verified myself. Does anyone know for sure?
I don't think it's really anything specific to the cloud, but I think sticky concentrates are always a hassle when used with a fine screen. For what it's worth, using bho on hot ti is vaporization too, that's why the abundant discussion of it is tolerated.
John Lewus
Well-Known Member
Is it really considered vaporization using it on a TI nail? I thought that would be more akin to combustion since you are touching hot metal to hot wax. Is it more efficient to vape a wax with the cloud, TI nail, or using a portable like the solo or another specific to concentrates? I don't think that has ever been discussed in this thread.
I would go with a device that is either specifically designed or is capable of using concentrates. Would remove the need for a torch and glass from the equation.
green2brown
Well-Known Member
I find using an oil rig has a closer-to-combustion sort of high than I get when vaping concentrate. The Cloud is my go to for concentrate use. I find it's very efficient, close to on par with a Ti nail if not on par or better, and I typically feel more medicated than when using a nail. It's strange really - oil rigs tend to get me higher cerebrally, whereas the Cloud tends to be better at medicating my stomach.
What method do you use for concentrates in the cloud? Two-cap, cotton, some other?
John Lewus
Well-Known Member
Medicates your stomach? Please explain
I am happy to hear the cloud is your go to vape for concentrates. I really don't want another vape unless it somehow performs better than the cloud