Discontinued VapeXhale Cloud

momofthegoons · Feb 20, 2013

If the stories of people in this thread can be trusted

In a perfect world this would be the case. Unfortunately, a few members have had an agenda to bash this company. If you look back, their names are crossed out. More will come out about this soon.

When SM55 says it's a 2% failure rate, he is speaking from the perspective of having access to their sales numbers. While we may have helped launch this vape, our forum is only a small part of their sales at this time. And if you really look closely, often the complaints are the same people voicing their issues more than once. Bad reports tend to stick out more than the praise, especially to someone on the fence about buying a product. To this I say, if you are unsure, don't do it. Wait. Wish. But don't post about your angst here.

And vape4life, I think you need to stop stirring the pot.

Hope you feel better soon SM55 and a big congratulations on your win.

vape4life · Feb 20, 2013

momofthegoons said:
And vape4life, I think you need to stop stirring the pot.

Absolutely not my intention whatsoever, just want to relay my personal experiences, which isn't much different from many others. Regardless, this will be my last post in this thread as I don't want to get in trouble, and definitely don't want to knock the vape or the manufacturer. Peace out!

Vessel · Feb 20, 2013

One thing that made me think of something though - Static electricity, when the climate is dry and you get shocked by just about everything. I would always touch something else metal before touching the cloud when it would get like that.

I think those jolts over time could effectively screw the cloud over. I guess that could be one example.

I hope the cloud plus addresses all the issues and makes for a more consistent product. I had one of the first non ticking units and was perplexed with the settings. I eventually found 3 to be most satisfying with a workable temp range between 2:30 and just below 3:30, Others it seem where rocking around the clock while still getting good vapor production. I too would love to hear of other cloud plus owners

momofthegoons · Feb 20, 2013

vape4life said:
Absolutely not my intention whatsoever, just want to relay my personal experiences, which isn't much different from many others. Regardless, this will be my last post in this thread as I don't want to get in trouble, and definitely don't want to knock the vape or the manufacturer. Peace out!

Well, it sure sounded like knocking the manufacturer to me when you said that "you don't buy it for a second" that they sold 4000 units after their last win or the rest of your post above. I think that the next time you think about posting something slanderous like that, you'd better think about how thin the ice you're standing on is. :cool:

JCat · Feb 20, 2013

I must say at this point I'm a little disappointed ... I've made the choice to continue to support this vaporizer, but I bought 2 units used initially with the assumption that if one died, I would want a second right away while it got repaired or replaced as I didn't want to be without one.

Now my spare has died and my main unit has been at VapeXhale since Feb. 5th and I was originally told it should probably be repaired and ship back by Feb. 8th. It's now Feb. 20th, I am Cloudless

, and I don't yet have a shipping notice about my replacement Cloud.

I'd really just like to get my primary Cloud back that I paid to have fixed so that I can ship this one out and pay to have it fixed too ... sigh ... this vaporizer habit is getting to be expensive ... good thing I quit drinking and smoking a while back! :lol:

pakalolo · Feb 20, 2013

vape4life said:
Unfortunately, we can't insinuate that they are lying with the 2% defect rate, but I would take it with a grain of salt.

To add to what mom said, this is the sort of statement that makes pakalolo see red. You say that it's unfortunate that you can't insinuate that they are lying, but that is exactly what you just did. This is passive-aggressive posturing to make a statement you realize you shouldn't make. Worse, you say it's unfortunate that you can't say that.

I don't want to see comments in this thread from you or anyone else on this, either. If anyone wants to respond to me, send a PM.

JCat · Feb 20, 2013

Vessel said:
One thing that made me think of something though - Static electricity, when the climate is dry and you get shocked by just about everything. I would always touch something else metal before touching the cloud when it would get like that.

I think those jolts over time could effectively screw the cloud over. I guess that could be one example.

I hope the cloud plus addresses all the issues and makes for a more consistent product. I had one of the first non ticking units and was perplexed with the settings. I eventually found 3 to be most satisfying with a workable temp range between 2:30 and just below 3:30, Others it seem where rocking around the clock while still getting good vapor production. I too would love to hear of other cloud plus owners

Interesting ... I have noticed a LOT of static electricity because everything is so dry this time of year ... wonder if you're on to something.

Edit: just wanted to add to my earlier post that despite me being a little disappointed right now ... I'm still just looking forward to finally getting my Cloud back, and hopefully better than ever.

cellardoor · Feb 20, 2013

momofthegoons said:
To this I say, if you are unsure, don't do it. Wait. Wish. But don't post about your angst here.

I'm posting legitimate questions and concerns about the product in hopes of seeing them addressed, I don't mean any disrespect to stonemonkey or anyone at vapexhale I just want to be certain I'm buying a quality product.

momofthegoons · Feb 20, 2013

cellardoor said:
I'm posting legitimate questions and concerns about the product in hopes of seeing them addressed, I don't mean any disrespect to stonemonkey or anyone at vapexhale I just want to be certain I'm buying a quality product.

Really? Because after this comment from you:

I'm with ibrahim hosrom on this, if Im going to spend upwards of $500 on a product I'm going to want it last me a decently long time (with proper maintenance) and it doesn't look like the cloud can deliver on that.

I figured you had pretty much decided against the Cloud. Or was it the question where you asked if it was reliable? The questions you are asking are about speculation. Finish your reading here and look at some of the good reviews. Balance them against the bad. Then, if you have some questions about the Cloud itself, ask away. But this continuous wondering if it's going to be okay for you based on some bad reviews is getting old.

pakalolo · Feb 20, 2013

This strikes me as a good time to repeat the announcement that stickstones made a few pages back:

stickstones said:
Regarding customer service issues, VXL will not be responding in this thread anymore. They have a tight software system that keeps track of all communications when the customer goes through the support ticket system. Communicating through the forum slows down the correspondence and documentation, and it is in public view which is not appropriate. I will state again that this thread is not to be used to report about any customer service issues that are not already resolved. Posts in violation will be noted and possibly warned. The only response to these issues will be from me, which will be of no help to the member.

Thank you and vape on! Now where's my bag of ELB's...

cellardoor · Feb 20, 2013

momofthegoons said:
I figured you had pretty much decided against the Cloud. Or was it the question where you asked if it was reliable? The questions you are asking are about speculation. Finish your reading here and look at some of the good reviews. Balance them against the bad. Then, if you have some questions about the Cloud itself, ask away. But this continuous wondering if it's going to be okay for you based on some bad reviews is getting old.

Do bad reviews of a product not concern you? If you look at my post in context you'll that I admit that I could be wrong. My questions aren't based on speculation though, they're based on negative reviews of the product that I've seen on here. Obviously I've seen positive reviews too or I wouldn't even be considering it but I want the concerns at least somewhat adressed before I make a $500+ gamble. I don't want to argue with you because you're a moderator but I think you might be taking my statements the wrong way.

purplek · Feb 20, 2013

do repaired/replaced vapes get another year warranty from the date they are returned?

newVaper420 · Feb 20, 2013

purplek said:
do repaired/replaced vapes get another year warranty from the date they are returned?

No they do not.

JCat · Feb 20, 2013

purplek said:
do repaired/replaced vapes get another year warranty from the date they are returned?

I'm pretty sure not ... but I would like confirmation on that too ... for instance ... I bought a Cloud that was 2nd hand ... so once I pay the $150 fee does it get re-warrantied? (I'm pretty sure it doesn't ... they might give you a 90 day warranty on it but wouldn't expect much more ... although the $150 repair price at 33% is significant so maybe it should cover it ...)

Actually ... here's a thought VXL ... what about offering a "maintenance agreement" on it similar to what lots of tech companies do? (ie. for $100 or so per year paid in advance ... or maybe $10/month pre-authorized payments ...) ... this type of thing would also help people manage the cost more effectively ... anyways ... just thinking out loud.

Hoops · Feb 20, 2013

Huh, I was going to bring up static electricity today...good timing.

My Cloud was on the coffee table last night, blinking red, red, green, etc...as it had been on for about an hour. My wife went to give it a reset and shocked herself on the Clouds casing. She gave a little 'hoot' and jumped back, but never actually touched the rocker switch on the Cloud.

In hindsight, I'm not sure if I went for the Cloud or checked on her first :doh:

....but the point is the static shock appeared to reset the Clouds timer. She never hit the switch on the Cloud, but it had stopped flashing and went into green 'ready' mode immediately after being shocked. (the timer had just ended, so it was at temp still)

Used it all last night and this morning, seems just fine. I mean...I kinda want it to break so I can send it in for repairs now, I may have to be forced to let it go for a while. Used daily for four months straight, I've never had a problem yet.

newVaper420 · Feb 20, 2013

JCat said:
I'm pretty sure not ... but I would like confirmation on that too ... for instance ... I bought a Cloud that was 2nd hand ... so once I pay the $150 fee does it get re-warrantied? (I'm pretty sure it doesn't ... they might give you a 90 day warranty on it but wouldn't expect much more ... although the $150 repair price at 33% is significant so maybe it should cover it ...)

I can confirm it does not. I have had multiple returns and my warranty never switched. I even asked many times and they said No. The warranty does not reset.

As for your 2nd hand question that I do not know. Nor do I know if you can purchase the cloud plus once you are out of warranty.

Bob Loblaw · Feb 20, 2013

so i was dumping the packing peanuts from my cloud buddy box into my reuse bag of packing materials and i see another little package fall out. it's another stopper, cool!
strange, it doesn't have any of the ground glass finish on it, it's just smooth.
error, or...?

mvapes · Feb 20, 2013

Bob Loblaw said:
so i was dumping the packing peanuts from my cloud buddy box into my reuse bag of packing materials and i see another little package fall out. it's another stopper, cool!
strange, it doesn't have any of the ground glass finish on it, it's just smooth.
error, or...?

Mine is the same way....pretty cool looking.

JCat · Feb 20, 2013

newVaper420 said:
I can confirm it does not. I have had multiple returns and my warranty never switched. I even asked many times and they said No. The warranty does not reset.

As for your 2nd hand question that I do not know. Nor do I know if you can purchase the cloud plus once you are out of warranty.

Whenever a Cloud is sent in for repair, it is repaired to the same condition as any other Cloud leaving the factory according to VXL. I paid my repair fee, and now it is upgraded to a CloudPlus ... but just like the warranty wouldn't reset if it was a warranty repair, I don't get a new warranty I'm pretty sure ... so essentially the repair is warranted but my Cloud is not; at least that's my interpretation ... I'm pretty sure if it died very shortly after the repair, they would warranty it, but after 5-6 months I sure as heck wouldn't expect it (at least not without some additional charge ... three cheers for a Cloud Maintenance Agreement :lol:

... I'm sure a lot of us would like to just budget a maintenance cost

)

Hoops · Feb 20, 2013

so i was dumping the packing peanuts from my cloud buddy box into my reuse bag of packing materials and i see another little package fall out. it's another stopper, cool!

I assumed it was an error...I received the EXACT same thing yesterday. Two stoppers, one not ground.

max · Feb 20, 2013

purplek said:
do repaired/replaced vapes get another year warranty from the date they are returned?

If you find a company that resets the warranty after a warranty repair takes place, I think it would be as rare as the unconditional lifetime warranty supplied by Magic Flight. If you were near the end of the warranty period when the repair took place (one month away for example), and they replaced a part, you should get a 'parts warranty' for that specific part, which is usually 90 days. So your warranty on the newly replaced part would last 60 days after the unit's warranty expired. And this doesn't necessarily apply here. It's just an unofficial industry standard, so to speak.

stickstones · Feb 20, 2013

Maybe it would help you guys if I posted how great the Cloud is after each session I have with it. That way you don't get overwhelmed with the 2% that has shown up here.

So far today I am two posts behind...sorry about that! I started yesterday using a whole lot less herb since my supplier has temporarily dried up. I consciously used less than half what I normally would and got by just fine. I love that the Cloud can efficiently extract whatever amount I decide to put in there. Today I am not even getting to 1/5 full on the ELB's and I am having a good three pulls that get me there. Pretty amazing machine that way.

Barbecued · Feb 20, 2013

How many Clouds have sold so far? Anyone with a new one, what is your approx. serial number?

John Lewus · Feb 20, 2013

As an FYI I have been catching up on the last 100 pages of posts in the solo thread and lots of people are having theirs break just like people here are having cloud problems. People come to forums for help so I expect to hear issues with devices. I am sure Vapexhale has a much better idea of what is causing failures because they get the defective units back which is why they keep making tweaks. How many versions of the solo are there? It is quite a few. Hell my Samsung Galaxy S3 phone has a different freaking processor than the international version. Same name. Same look. Nearly same functionality. Completely different insides. This is what businesses do.

skyline · Feb 20, 2013

darkrom said:
I find it interesting that many of the people who have unreliable clouds, have MANY replacements that are all unreliable. I'm wondering if there is some variable coming into to play with the place these clouds are plugged in?

Could it be that small unnoticeable power surges are common to the places that these people live, and that they are the cause of all the dying Clouds? I don't know, but I'm one of the people who had to replace their Cloud multiple times (twice). The first unit lasted 3 months while the second lasted just over a month. I've never had them plugged in during a power outage or anything but they still ended up unable to heat up. I do live in an apartment building though so small power surges may be the culprit, but I don't keep any of my sensitive electronics on surge protectors and they never show any signs of damage. Plus, one month feels way too short for a device to fail from accumulating damage from small voltage fluctuations.

If the Cloud is particularly sensitive to slight voltage spikes though, I think VXL should make this well-known to everyone and maybe think about built-in surge protection for the Cloud. Nevertheless, I've invested in couple of 6$ surge protectors just in case, as I really don't want to have to go through the warranty process a 3rd time. And I especially don't want to go a month without my super badass quick-heating cool-to-the-touch Cloud Plus!

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