Discontinued VapeXhale Cloud
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Hi VapeXhale,
I noticed on your FAQ you state that the unit can be used on non US electrical outlets if used with a converter, but then you don't ship outside USA/Canada?! To say I'm gutted is an understatement. Like many people I've been waiting for a couple of years for these to be released and now they are you're not even shipping outside north america! I was about to buy the Evolver HydraCirc this morning so gutted ain't the word.
Are you planning on shipping to Europe in the near future? What's your reasons for not offering shipping to other countries?
I noticed on your FAQ you state that the unit can be used on non US electrical outlets if used with a converter, but then you don't ship outside USA/Canada?! To say I'm gutted is an understatement. Like many people I've been waiting for a couple of years for these to be released and now they are you're not even shipping outside north america! I was about to buy the Evolver HydraCirc this morning so gutted ain't the word.
Are you planning on shipping to Europe in the near future? What's your reasons for not offering shipping to other countries?
Frederick McGuire
Aggressively Loungey
There were issues with clouds crapping out when used with cheap inverters in the past, so they stopped shipping intl until a 220v version can be manufactured.
At least that was where it was at when I stopped following as closely as I used to...
They might want to update that FAQ though
At least that was where it was at when I stopped following as closely as I used to...
They might want to update that FAQ though
Yeah, well it's misleading saying that an international unit isn't available but the US unit can be used with a converter. Makes it sound as if it can be shipping outside the US.
Considering the time frame to bring this to market I'm not holding my breath waiting for the 220v version to become available.
Considering the time frame to bring this to market I'm not holding my breath waiting for the 220v version to become available.
Frederick McGuire
Aggressively Loungey
It's most likely just old Documentation that hasn't been updated since they stopped shipping internationally.
Id bet that'll be updated very soon (or at least clarified somewhat).
I guess you could call it misleading, but eh, I see it as a small hiccup that's to be expected from such a new business.
EDIT:
Based on that info from FB seek posted, I've now got my hopes set on a 220v launch by the end of the year
(which is far better than my "NFI, stop looking at the cloud thread and torturing yourself" I was thinking before)
EDIT2:
On a more functional based note, I had a question about the lowered pressure in the elb stuff.
From my limited understanding of physics, lowering pressure in a given system will essentially lower the boiling point of materials in that low pressure zone as compared to normal pressure.
I've heard people say that the cloud is quite suited to low temp vaping - giving thicker vapor at lower temps than other vapes.
So what I'm wondering is:
Are you actually just getting a broader spectrum of goodies at a lower temp, giving the illusion of thicker vapor at low temps when your actually getting the compounds associated with higher temps, or
Or is it just releasing those low temp compounds more efficiently than other vapes?
(or a 3rd option I'm not thinking about?)
Id bet that'll be updated very soon (or at least clarified somewhat).
I guess you could call it misleading, but eh, I see it as a small hiccup that's to be expected from such a new business.
EDIT:
Based on that info from FB seek posted, I've now got my hopes set on a 220v launch by the end of the year
(which is far better than my "NFI, stop looking at the cloud thread and torturing yourself" I was thinking before
)EDIT2:
On a more functional based note, I had a question about the lowered pressure in the elb stuff.
From my limited understanding of physics, lowering pressure in a given system will essentially lower the boiling point of materials in that low pressure zone as compared to normal pressure.
I've heard people say that the cloud is quite suited to low temp vaping - giving thicker vapor at lower temps than other vapes.
So what I'm wondering is:
Are you actually just getting a broader spectrum of goodies at a lower temp, giving the illusion of thicker vapor at low temps when your actually getting the compounds associated with higher temps, or
Or is it just releasing those low temp compounds more efficiently than other vapes?
(or a 3rd option I'm not thinking about?)
quentin123
Member
I was expecting the international version to take quite a long time, I mean I'm sure VXL have got their hands full at the moment. The only thing that makes me think they might try and get cracking on it is the fact that they still owe some international customers their pre-orders at the pre order price. Hopefully this will give them some motivation to work on it. . .
Seek
Apprentice Daydreamer
Frederick: One is pulling air out of the ELB and there is only small hole that supplies vortex of new air. So there must be some underpressure when one is pulling (at least not an overpressure). Can't say to what extent - if neglible or somewhat significant. So it will produce vapor of a spectrum of a bit higher temp while preventing degradation of herbs by too much heat. VXC is also powerful drag-free heater, so you can get both broader spectrum and higher density of vapor. You still can choose a temp where only thc is released. That temp would be lower than in other devices, but will produce Clouds. I've seen people report that they get more "fully" high from the VXC - imo that is because of the broader spectrum at higher temps - you can get a lot of CBD, CBN etc, that are not much easily vaped with other vapes. With them, you need to scorch it to very dark shade to get them there. I think the Cloud can extract these at lower temps that don't degrade herbs that much.
Ripbongs420
vapiff
You know, Me thinking logically says the vacuum effect, the extreme lowering of pressure, scientifically it makes sense (water boils in space
). I don't think it is a nutty claim, I believe it. I guess I could say my mum's a chemist, but that doesn't make me a genius . I'm just giving my . I guess the question is to just what extent. Either way if it is happening, it would make low temp compounds evap lower, and also higher temp compounds evap lower. Set the dial to what you want. 
Ordered my Cloud on Tue. Who knows, its a pretty clear morning, but maybe I might just see some clouds rolling in later
. I am all the way in NY. 
googlegrid
Member
Hey everybody, just checking in after a little over a month of usage. I couldn't be happier with the performance of the HT or the unit itself, but I did have one question:
What sort of warm-up times are y'all experiencing?
The included manual says it should be 5-7 minutes iirc, however mine usually takes somewhere between 15-30 to green-light (this is with the heat setting at 12 o'clock). Again, absolutely zero performance issues, always get a nice even browning on the flowers, wonderful tasty clouds of vapor and a great level of medication, but does it usually take this long to heat up?
What sort of warm-up times are y'all experiencing?
The included manual says it should be 5-7 minutes iirc, however mine usually takes somewhere between 15-30 to green-light (this is with the heat setting at 12 o'clock). Again, absolutely zero performance issues, always get a nice even browning on the flowers, wonderful tasty clouds of vapor and a great level of medication, but does it usually take this long to heat up?
Read back a little about the firmware issue...not much to worry about really, performance wise.
My cloud has a serial # of 13X, 2 months old, works flawless, and warmup time is 8 mins to green I think at 12:00. I can honestly say IMHO, and experience with about a 1/2 dozen vapes over the past 6 years, that this IS the best desktop vape i've ever tried (and that includes vhw and herborizer since they are in the same category essentially as water based vapes).
T-break time....all that thorough extraction of cannabinoids definitely requires it, for me anyway. It's just SO easy and comfortable to take hits from this beast!
My cloud has a serial # of 13X, 2 months old, works flawless, and warmup time is 8 mins to green I think at 12:00. I can honestly say IMHO, and experience with about a 1/2 dozen vapes over the past 6 years, that this IS the best desktop vape i've ever tried (and that includes vhw and herborizer since they are in the same category essentially as water based vapes).
T-break time....all that thorough extraction of cannabinoids definitely requires it, for me anyway. It's just SO easy and comfortable to take hits from this beast!
Ripbongs420
vapiff
From recent posts about LED/Heating issues I would guess that: A. You have a unit with the LED indication problems (the LED is not showing when it reaches set temp, your unit should be fully warmed up in 10-15 min. Ignore lights.) or B. You have another high powered electronic device on the same line that is sucking power away from the cloud. (recently an a/c was found to be the culprit of a Cloud not being able to reach set temp).
I would check if you have anything else plugged in that might be drawing most of the lines power, if there isn't anything I would put my money on the LED issue. It is up to you wether you feel it needs to be fixed or not. If I remember correctly SM said he would replace units with the LED malfunctions.
V4L beat me to it.
Troi
Well-Known Member
Scotty, Thank you for pointing out that our FAQ needs to be updated. Originally when we launched we were shipping globally, then we had several units blown out due to inconsistent power inverters. This was causing a major liability for our warranty department, so we decided to disable our webstores automatic distribution to places outside US and Canada.
However, if you truly wish to get a cloud now and you want to spend the money on a PREMIUM quality inverter, this is ok with us, but there are two stipulations.
1) You completley void your warranty with vapexhale.
2) You will need to work directly with me to get this order processed, if you wish to proceed email me at Troi@vapexhale.com
On the other hand our engineering team, is working there tail off, to develop a international version, that will make everyone hapy, and allow us to warranty clouds globally.
m0sh
Singer Song Writer Stoner
So connecting the cloud to your car using an American car power adapter does not void your warranty because? its the same analogy...
Personally I'm super disappointed with your statement.
I will jump again and say that a good power inventor will not cause any harm if its with the right specs - any other statements is just BS - sorry mate but people here do know a thing or two about electronics...and unless you developed a new method of electricity - this is no difference
So even NA users can get this PSU fucked up..are they voiding their warranty as well ? they should according to you...
BUT IMO, I just don't like this attitude - if you wish to help us you can at least offer people to fix the machine for 50-100$ (the least you can do)
But please, stop the non sense, its an hassle to ship worldwide and this is the only real reason - and that I can understand.
Bluntcrush
Director of Vapor Research Labs™
Here is a pic of my Pelican 1500. A little on the generous side perhaps, but I might like to put other things inside for a road trip. 
Hi Troi, thanks for the reply.
I appreciate you offering to sort the shipping but I'm not happy about voiding the warranty on a bit of kit costing about $600 delivered. I'd only use a quality converter anyway but if the unit fails for any other reason I'm fucked.
Thanks for the offer, but if I get one now I'll wait for an international version to be released...Besides, I've just pulled the trigger on a ThermoVape T1 with Revolution conversion kit and a Down Neck 'jelly pop' bubbler
I appreciate you offering to sort the shipping but I'm not happy about voiding the warranty on a bit of kit costing about $600 delivered. I'd only use a quality converter anyway but if the unit fails for any other reason I'm fucked.
Thanks for the offer, but if I get one now I'll wait for an international version to be released...Besides, I've just pulled the trigger on a ThermoVape T1 with Revolution conversion kit and a Down Neck 'jelly pop' bubbler
My Evolver perc looks different then those two.
Troi
Well-Known Member
Mosh,
I apologize for your frustration. This is not going to turn into a debate as this is VXL"s policy, however I will shed some clarification on our policy. If you have additional questions beyond this explanation feel free to reach me directly via our company's directly line (484)-453-8236 and I will gladly discuss this with you further.
Currently the cloud will NOT warranty or support any damage done to the unit when it is used by a car power inverted, or used internationally via an international converter. The reason being is our team has not discovered a invernter that we feel consistently provices a quality electric signal that wont damage the components inside our unit. You need to understand that this vaporizor utilizes a very powerful heater, and with power it needs a nice smooth electrical signal for it to operate correctly. At the same time, I'm not saying that cloud users can't use inverters but that is at there own risk, and yes it will void their warranty.
As I said earlyer our engineering team is working to enhance the board inside our devices to handle all sorts of inconsistent power surges so the unit could be used in variouse situtaions, but currently our model does not. Hence the reason why we will not warranty units that are not used the way they are intended. Heres an analogy. You buy a car such as a honda civic, and you decide you want to take it offroading, and well destroy it. Do you really expect just because you "wanted' to use it incorrectly the manufacturer has to repair it?
Us here at Vapexhale work our tail off to build a company that is going to be around for a long time, if we start to warranty damages that were caused by uses of the cloud which it is not intended for, then everyone will be out of luck in the end because there would be no company left to warranty anyone.
Hi Troi,
It might be best not to advertise that the unit can be used with non US converters if it voids the warranty. It might be better to state the opposite and warn people about using converters and adaptors if the devise is unable to tolerate them.
Maybe I'll get to use one sometime. If an international version gets released with warranty I'll reconsider.
Cheers.
It might be best not to advertise that the unit can be used with non US converters if it voids the warranty. It might be better to state the opposite and warn people about using converters and adaptors if the devise is unable to tolerate them.
Maybe I'll get to use one sometime. If an international version gets released with warranty I'll reconsider.
Cheers.
oldiebutgoodie
Apostle, Church of Vaporization
It is difficult once the resin gets baked on. I've been using the qtip/iso, but at first it was difficult because I had let it cook in there for too long. So I used a small sharp picking tool (like the dentist uses to scrape plaque off a tooth) to break the last little bits free. After that just periodic cleaning has been sufficient.
Nice case, Stu. And I like your case also, t-dub. A friend gifted me a Nanuk 945 for Christmas last year. It is brand new and I have been waiting to fill it with the Cloud and all the nice glass to come in the years ahead. I figure it should be able to hold a shit load of pieces. The thing is huge! Nicely made too. I think I like it better than Pelican's...personal opinion.
I have the Nanuk 930 and it is exceptionally well made. The locking mechanism is terrific. I went with the slightly larger case after seeing @Krazy's case pics - I wanted to be sure it could comfortably hold several HT's plus accessories and cord.
Seek's reply was good. You can think of the lower pressure just like the effect of higher altitude; when baking you have to adjust the temperature. The Cloud produces the same result at a comparatively lower temperature. My memory is sketchy, but IIRC the estimated differential is ~30F.
EDIT: Answered by VXL.
mod note: back-to-back posts, merged. please use the edit button, thanks
WatTyler
Revolting Peasant
That sounds a lot to me. I think the average human lung can only generate something like 0.75psi of suction at maximum. Some one who knows the field better might correct my maths and figures, but I think that's only equivalent to about a 500m change in altitude from sea level. The boiling point of water changes by about 1°C every 285m or so. So my logic is that if we sucked as hard as we could and maintained that vacuum then at best we could hope to vaporize water at just over 98°C instead of 100°C (at 1 atm) ~ 2°C differential.
So, I'm thinking that the effect of the vacuum on vaporization in the Cloud under a normal inhalation (which is a fraction of the maximum lung pressures talked of) is miniscule- theoretical to all intents and purposes?? Normal altitude change or even weather related atmospheric pressure changes could have a greater affect than this? Is my logic wrong?
oldiebutgoodie
Apostle, Church of Vaporization
I really don't know. As I said, my memory is sketchy. I checked my notes and I don't have an actual number so treat that ~30F as speculative. My understanding is that with lower pressure the standard boiling point drops, e.g., by ~50F between Denver and Los Angeles. There may be other factors in the equation, too. In cooking, the adjustments one makes vary depending upon the ingredients. All I can say for sure is that VXL does point to lower pressure and turbulence as important factors in the superior extraction performance at comparably lower temperature.
Thanks oldie, should I warm the unit up to clean that part? I'm not having much luck but i don't have the resin baked on like you did...it's just mostly yellow/amber in colour, and THAT's what I can't get crystal clear again. It's totally minor and i'm being super picky, but if I decide to sell this thing i'd like it to be spotless in case I have to ship internationally.
Although I somewhat agree, I think "international" customers are acting extremely whiny. VXL should have said US or N.A. only until they figured it all out. But this is part of the "transparency".
I also think that standing behind a product is extremely important, and I brought up the 1 year warranty a little while back. With that being said, even if the warranty was 3 months I think maybe i would have bought a Cloud anyway.
In the end, VXL can choose to do whatever they like, and you know that they don't wanna piss off any customers.
m0sh
Singer Song Writer Stoner
Whiny? well they should have said it from the beginning...I do think its reasonable, but admitting in a mistake is not a hard thing to do...but anyway, lets put warranty aside, if you void your warranty, can you still pay VXL for repairing?
I don't see why not, like I said they want to keep customers happy and grow the biz.
Sorry I said whiny, because it's a topic that seems to be coming up over and over, and even after VXL addresses it.